Art of coffee making provides fundamental knowledge in preparing specialty coffee through theory and practical sessions.

1. IICBT
Re-Inventing Hospitality, Products & Services

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5. Profile
• Established in Jan’07
• First independent coffee & Barista
service school in the region
• Provide comprehensive soft skills based
training programs to hospitality and
leisure retail business to enhance
competency
• Offer bespoke training services for
franchisee in leisure retail business

6. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

7. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
Program
• Café Management / Restaurant
Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

8. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
Development
• Project Consultation

9. Art of Coffee Making

10. Who Can Attend?
• F&B staff involved in preparing and
serving coffee beverages
• Owners and Managers of coffee
shops and restaurant
• Retail Teams
• Individuals who want to start a
career or seek a part time
opportunities in coffee shops
• Coffee aficionados

11. Course Overview
• Brief history of coffee
• Introduction to roasting and blending
• Functions of the coffee equipment :
grinder & espresso machine
• How to extract perfect espresso
• Techniques of frothing and steaming milk
• Preparation of the most popular hot
espresso based drinks
• Safety operation and daily cleaning of
espresso machine and grinder

12. Course Assessments
• Assessments is conducted and
certificate is awarded upon
completion of the training
• Course material is provided to
all participants
• Duration: 8 hours