This document outlines an agenda and learning outcomes for Session D of a research help training. The session focuses on developing effective reference interview skills, search strategies, and using the SuperSearch discovery tool. The agenda includes practicing reference interviews, learning about SuperSearch, hands-on exercises, and assigning homework for the next session. The learning outcomes are to demonstrate skills in conducting reference interviews and searches, using SuperSearch, evaluating results, and communicating effectively with patrons.

1. +
Ian Gordon
Research Help
Training
June 4, 2019
Happy
Pearl Jacobson, Science Librarian,

2. Research Help Training
A: Overview & The Reference Interview Part I
B: The Information Cycle
C: Keyword Searching Strategies & Database Tools
D: Super Searchers & The Reference Interview Part II
E: Beyond SuperSearch & Common Questions
FINAL SESSION: When to Refer and Wrap-Up / Reflection

3. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

4. Session D: Super Searchers & The Reference Interview Part II
Learning Outcomes
• Demonstrate the attributes of an effective reference interview: listening/ inquiring, searching, and follow-up
• Feel confident creating an effective search strategy
• Identify appropriate query keywords and search language
• Use SuperSearch as a discovery layer database
• Effectively search and retrieve information via keyword and topic-based searches
• Successfully evaluate results and revise search strategies
• Know how and when to broaden and/or narrow a search strategy
• Explain, encourage and provide additional or alternate sources
• Communicate effectively and close the engagement in a timely and effective manner

5. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

6. Guidelines for Behavioral Performance of Reference and Information Service Providers
1.0 Visibility/Approachability
2.0 Interest
3.0 Listening/Inquiring
4.0 Searching
5.0 Follow-up

10. Let’s watch this 1:27 minute YouTube clip together taking special note to observe Mary
as she performs the Reference Interview.
What can we learn from this encounter and are there any of Mary’s quotes we can use at the Ask Us Desk?

11. “Hear that everybody… our friend here has given us a great idea. We’ll just put the books
any DAMN place we choose! We don't care, right? Isn't that right?!"
"You haven't taken a break all morning."
"I just want to do a good job Howard"
“Excuse me, what are you doing?”
“Ya you!”
“Now I’m curious… you were just randomly, putting that book on the shelf, is that it? “
“You’ve just given us a great idea! I mean… why are we wasting our time?”
“It looked like you were just putting that book away!”
“I guess you didn’t know that we have a system.”

12. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

13. I need help finding a couple of articles on the #metoo movement in Canada. Can you help?
A professor at Brock studies the plant Madagascar Periwinkle as a way of investigating
the synthesis of natural products for medical research. How can I find peer-reviewed
recent articles on this topic for a lab report?
Looking for a good article on the teaching strategies of mathematics to secondary
school students with autism for a seminar in 15 minutes.
Canadian engagement at Vimy Ridge was a defining moment in Canadian history.
Why is this so and can you help me find magazine and scholarly articles on this?
Looking at gender bias of women in Canadian politics since world war two.
Where can I start to look? How is this topic covered in the news?

14. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

15. What does SuperSearch include? Exclude? Good for? What makes it super?

16. It's almost unknowable. All of our Ebsco databases contribute
metadata. We also include a number of other indexes from
other providers. The fly in the ointment is the central index that
Ebsco has created but has no title list. This index isn't
searchable by any other means so it's impossible to know
what's in it but it's big; much bigger than e.g. Academic Search
Complete. From what I understand (and remember - it's been a
long time since I last looked into it) it's mostly skeletal
metadata (title, author, etc.) directly from publishers.
Ian[2]

18. Ten database questions everyone should ask!
1. where is the help screen?
2. how to use AND, OR and NOT
3. how to refine / broaden / limit search results by keyword(s), language, format, date…
4. using truncation and phrase searching
5. putting articles in folders
6. citing references
7. sending results by email
8. exporting results to citation management systems e.g. Zotero
9. finding full-text of articles
10. what other database(s) should I use next…

19. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

20. I need to find scholarly review articles on the affect of exercise for adolescents with type 2 diabetes.

21. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

22. 1. Identify at least 3 databases you’d like to know more about and email Ian[1] before the next session.
2. Complete all five literature search questions and be prepared to show us how you did one of them.
3. Identify and share one new thing you learned from today’s exercises and/or homework.
Homework for June 11, 2019

23. Research Help Training
Session D: Super Searchers & The Reference Interview Part II
Agenda
• De-brief Session C: Keyword Searching Strategies & Database Tools
• The Reference Interview Part II
• Practice and reflection
• Super Searchers
• Hands on Exercises
• Homework
• Review Next Session E: Beyond SuperSearch & Common Questions
• Wrap up!

26. +
Ian Gordon
Research Help
Training
June 4, 2019
Happy
Pearl Jacobson, Science Librarian,