Excerpt from the book! Practical Communication provides streamlined tips for dealing with real-life scenarios. Gain insight and become a more competent communicator by discovering: • How to use silence effectively • How to give and receive feedback • When and how to say “no” • Ways to interpret the behavior of others • How to improve your listening skills • Techniques for communicating to get results

14. If you’ve enjoyed what you read so far,
order PRACTICAL COMMUNICATION now!
Go to:
www.Amy-Castro.com/Books-and-Products
Strengthen your relationships, increase productivity, and
reduce conflict by improving your communication skills.
Practical Communication provides streamlined tips for
dealing with real-life scenarios. Learn how to prevent
misunderstandings and handle awkward situations with
composure. Gain insight and become a better communicator
by discovering:
 How to deal with criticism
 When and how to say “no”
 How to improve your listening and empathy skills
 Techniques for communicating to get results
 Effective approaches for dealing with mistakes
 How to handle people who are upset
 What to do about gossip
 Ways to redirect poor performance
 How to deliver bad news
Amy Castro provides communication training to leaders,
managers, educators, and more. Her expertise includes:
 Oral, written, and interpersonal communication
 Customer service
 Coaching
 Conflict resolution
 Public speaking, presentation, and facilitation skills
 Leadership/management skills and decision-making
 Delegation
Contact Amy by visiting her Web site at:
www.Amy--Castro.com