5. 1st Thai Chatbot MeetupC. Sangkeettrakarn
10% of your online "friends"
will be nonhuman.
-Gartner-
2015
5
6. 1st Thai Chatbot MeetupC. Sangkeettrakarn
AI will disrupt the jobs of 1 million phone-based
customer support agents, and that 10% of
B2C first-level engagement requests will be
taken by virtual customer assistants (VCAs), up
from less than 1% today.
-Gartner-
2020
6
7. 1st Thai Chatbot MeetupC. Sangkeettrakarn
Early adopter brands that redesign their
websites to support visual and voice
search will increase digital commerce
revenue by 30%.
-Gartner-
2021
7
26. 1st Thai Chatbot MeetupC. Sangkeettrakarn 26
Key to Success
Does your business need chatbot?
What are your customer need?
How can chatbots enhance your business?
What is your chatbot like?
27. Customers don’t care about
how smart your chatbot is,
but what benefits it make.
- C. Sangkeettrakarn -