Pecha Kucha presentation of my doctoral research.

1. EASIER, BETTER, FASTER?
How social media facilitate tacit knowledge sharing practices between employees
within the public sector.
Iris Buunk
PhD Student
Centre for Social Informatics
School of Computing
Institute for Informatics and Digital Innovation

2. Public sector
Tacit
knowledge
Social
media
Knowledgesharing
?

3. 'We know more than we can tell.'
Michel Polanyi
(1891-1976)

4. Slide 7
Ideas, trips,
experiences,
know-how,
lessons learned,
best practices,
feelings, intuition,
values

5. Tacit knowledge dimensions. (Nonaka, 1994; Panahi, 2013)

6. The SECI model. Nonaka (1995)

7. What if…?

8. Knowledge silos

10. How to share tacit knowledge?
11223344556677889910101111121213131414151516161717181819192020
Communities of Practice Informal talks
Story
telling…

11. Tacit knowledge sharing online

12. Why social media?
Social media enable
social interactions
between people wherever
they are located.
 There is a lack of
evidence on how well they
facilitate the sharing of
tacit knowledge.

14. Population
 Scotland
 Rest of UK?

17. Semi structured interviews

18. Expected results…?

19. Why is it important?
 Enhance working practices
 Enable collective intelligence
 Facilitate problems solving
 Contribute to the organisational
learning process

20. The future… Easier, faster, better?

21. Image sources
 Nonaka: https://www.mitsui.com/jp/en/company/outline/officer/1209391_7041.html
 Hopper: http://imgur.com/986rUkr
 Silos: https://commons.wikimedia.org/wiki/File:Ralls_Texas_Grain_Silos_2010.jpg
 Stormtroopers: http://megacpstorm.blogspot.co.uk/
 Discussion: https://nfcgroup.com.au/consulting/
 Network: https://freerangestock.com/photos/39847/the-social-network--people-networking-and-creating-bonds-conta.html
 Video conferencing: https://www.flickr.com/photos/gperspective/8540228058
 Online communication: https://elearningindustry.com/wp-content/uploads/2014/09/Learning-talking-in-a-group-with-other-people.jpg
 Social media: http://www.imagenslivres.com/redes-sociais-ligadas-por-malha-de-triangulos
 Measuring invisible: http://www.oecdbetterlifeindex.org/media/bli/images/ArtInvisible.jpg
 Public sector: http://news.prca.org.uk/martin-cresswell-appointed-as-prcas-public-sector-group-chairman
 Survey: https://commons.wikimedia.org/wiki/File:Online_Survey_Icon_or_logo.svg
 Knowledge Hub: https://khub.net
 Micro: http://www.ikmultimedia.com/products/irigmic
 Mobile phone: http://www.istockphoto.com/vector/vector-concept-of-world-global-communication-with-long-distance-gm506209401-44978740
 Matrix: https://www.youtube.com/watch?v=OBxMsUxXcXU