1. Lewis Troke
Consultant
IBM Software
Increase Efficiency by Automating IT
Asset & Service Management
(A self-funded approach to
optimizing your IT Assets)

2. Datacenter
Distributed
Servers &
Servers
Virtual Servers

3. Call the ‘Help Desk’
Single point of contact
Usually the ‘Face’ of IT if not
the Company
… and they start to ask
Questions….?
Make
Model
Serial Number
Patch Level
A/V
SW Entitlements
.
.
.

4. Maybe there is a better way?
Let me introduce a Customer
Accelerating IT to the
Speed of Business

5. Are you ready for a software license audit?
Are you still using labor and
time-intensive spreadsheets
to inventory what software is
installed?
Is the data usually inaccurate
by the time that inventory is
completed?
Can you measure how
software is used or not-used?

6. Self Funded Approach to Optimizing IT Asset
Management
1. Pass immediate Software audits and reclaim licenses to reduce
license spend
2. Extend ROI to servers, without adding infrastructure or staff
3. Extend ROI to manage ALL IT assets from procurement through
retirement

7. Why Clients Adopt Automated IT Asset
Management
•
Downgrade from superfluous suites: Client identified that, of 20K Office Professional
users, only 400 used Access. Successfully downgraded 19,600 to Office Standard to save
$30 each
•
Reclaim licenses: Client reclaimed 800 licenses of Microsoft Visio where it wasn’t being
used and replaced it with free Visio reader.
•
Identify previously unseen assets: Client’s previous inventory reports showed 2,000
laptops but, using IBM Endpoint Manager, found 2,600 laptops
•
Streamline processes: Client compressed quarterly software license reporting cycle from
ten days down to one hour.
•
Optimize license spend: Using Endpoint Manager, client was able to stop purchase of
1000 unnecessary copies of $150/seat terminal emulation software by reclaiming unused
licenses.
•
Mitigate audit fines and true ups: Client used Endpoint Manager to provide more
accurate deployment information than ‘other’ tools. Consequently avoided a $7M true-up
•
Ensure continuous compliance with operational policy: Client increased compliance
with corporate policy by locating and removing all p2p file sharing applications on their
120,000 computers on 20 minutes

8. Phase 1: Pass Software audits
and reduce spend
 Achieve real-time visibility into what software is
installed and how it’s used
 Identify under-used applications to reduce software
spend
 Monitor usage and related growth to accurately plan
for future needs
 Pass more audits with better compliance reports than
Real Time Visibility:






Machine Discovery
HW Inventory
SW Discovery
SW Inventory
SW Usage metering
Simple License
Compliance
5000+
Software publishers
most vendors
 Leverage payback in months to fund investment in
solution
100,000+
Application signatures out
of the box

9. Phase 2: Extend asset management to
servers
•Manage assets on Microsoft
Windows, UNIX and Linux
servers
•Collect inventory and deployed
software capacity data in multiple
distributed physical and virtual
environments, including VMWare
•Calculate number of Processor
Value Units (PVUs) including
supported virtualized servers that
are available to installed Passport
Advantage PVU-based software
Datacenter
Distributed
Servers &
Servers
Virtual Servers

10. Phase 3: Manage all assets from procurement
through retirement
Integration
SmartCloud Control Desk
Authorized Entitlements
• Authorized assets and licenses are the
inventory of record - populated via the
procurement process and other
business processes
• Assets/Software may or may not be
deployed and are central to managing
purchases, leases, warrantees, service
agreements, stockrooms and more.
Out of the Box Reconciliation
 Linkage based on unique attributes, like serial
number
 Identification of ‘authorized’ Assets missing in
Deployed Asset Inventory
 Identification of Deployed Assets missing in
‘authorized’ Asset Inventory
 Comparison of attributes /specifications

11. IBM SmartCloud Control Desk
A market-leading IT Asset and Service Management solution that works across the entire enterprise
IBM SmartCloud Control Desk is a comprehensive IT Service Management solution that helps reduce cost and
minimize service disruptions through automated service request handling, efficient change management, optimized
asset lifecycle management across IT and enterprise domains
IT Staff
Service
Desk
Mobile
workers
Users
Adaptive User Interface
Service
Desk &
Catalog
IT Asset
Management
Change,
Config,
Release
Common Runtime & Services
Workflow, Notification, Security,
etc.
Data about virtual & physical resources
IT
assets
Virtualized
assets
Cloud
Services
Smart
Assets
Analytics and Reporting
•Minimize outages related to changes
within IT Operations by up to 70%
•Increase Process Speed and Efficiency by
up to 40%; service quality and
responsiveness by up to 60%
•Lower cost and mitigate license compliance
risk
•Improve utilization rate and reduce
unnecessary purchases
•Adaptive, role-based simplified UI
•Access from anywhere at anytime (mobile
support)
•Reduce total cost of ownership

12. Service Desk, Configuration & Asset
Management
SmartCloud Control Desk supports ITIL v3 Service
Management processes
Manage a customized, searchable list of
all Services (internal or external)
available to Customers. It includes
information about deliverables, prices,
contact points, ordering and request
Processes
Handle requests from a User
for information, or advice, or
for a Standard Change or for
Access to an IT Service
Service
Catalog Mgmt
Request
Fulfillment
Service Asset and
Configuration
Management
Inventory, financial, and contractual
functions to support life cycle
management and strategic decision
making for the IT environment.
Management and traceability of every
aspect of a configuration from
beginning to end
IBM Smartcloud Control Desk
Procurement
Management
Restore normal service
operation as quickly as
possible and minimize the
adverse effects on business
operations
Resolve the root causes of
incidents to minimize
impact on enterprise and
prevent recurrence
Incident
Management
Single Product
Single Install
Single Maintenance Stream
Simplified License Model
Asset/CI Linkages
Asset/CI Conversions
Asset/CI Lifecycle Merge
Holistic Service Management
Quicker Time to Value
Multiple Delivery Models
Simplified Pricing Model
Lower Cost of Ownership
License
Management
Problem
Management
Ensure that standardized
methods and procedures are
used for efficient handling of
all changes
Change
Management
Release
Management
Knowledge
Management
Verifies the availability of licensed, tested, and
version-certified software and hardware, which
functions as intended when introduced into
existing infrastructure
13
Creation, routing and
management of requests,
purchase orders, contracts
and terms and conditions
Auditable, reportable lifecycle of
various license types and terms.
Gather, analyze, store and share
knowledge and information within
the organization.

13. Client Story
• Overview
Career Education Corporation (CEC) offers doctoral, master’s, bachelor’s and
associate degrees as well as diploma and certificate programs to more than 75,000
students across the world online, through its campuses and in a hybrid environment
• Business need:
Career Education Corporation (CEC) used a fragmented endpoint management
system to track thousands of endpoints at 80 campuses and 10 offices. It needed
to centrally manage software and hardware assets
• Solution:
CEC selected IBM® Endpoint Manager software as its software asset management
tool and extended it to hardware asset management, patching, antivirus updating
and laptop encryption
• Benefits:
By replacing manual patching, testing, deploying and remediating processes for
more than 20,000 endpoints, CEC gained the visibility and control necessary to
ensure software and security compliance
"While software audits initially drove our search for a new solution, we discovered that we needed
endpoint management consistency throughout the entire enterprise.
IBM Endpoint Manager software provided all that in a single tool."
14
- Jeff Lemke, Director of IT site operations

14. Companies have a lot to gain by maintaining
control ofmassive unplanned expenses, increase productivity and provide
IT assets.
They can avoid
easy access to information for decision making. When designing an IT asset
management (ITAM) program, keep these tips in mind:
1. Someone has to be responsible. Every successful project starts with people, then process, then technology and ITAM touches
every part of a business.
1. Circle of life. Like most things in life, assets follow a lifecycle: plan, procure, deploy, manage and retire
2. One source of truth. To be successful, it is important to agree on a common asset repository to be your organization's one source
of truth.
3. Visibility through metrics and reporting. You can't manage what you can't measure and you can't measure what you can't see.
4. Automation is your friend. Apply modern technology to automate these manual, error-prone processes
5. Provide self-service options. Provide a clear, concise and easy to use portal for people to find and request items. Automate as
much of the fulfillment as possible to speed up delivery.
6. Money is the language of business. Every asset has a cost, and money is the language of business. Integrate ITAM with IT financial
management to earn more respect from the rest of your business.
7. Reduce the pain of software audits. Anyone who has experienced a software audit knows that poor software asset management
can be a significant expense to the company, not to mention a compliance risk.
8. Don't forget about consumables. While these items may not meet traditional price thresholds to be considered assets by finance,
they do follow a lifecycle that could benefit from being tracked in an ITAM system.
9. Cloud. Non-physical items like virtualized and cloud-based resources can be assets as well. To avoid sprawling resources and
unplanned expenses, these must also be treated as assets that require lifecycle tracking and financial management.

15. Need to Scale?
Don’t have the Infrastructure resources to hand?

16. In Summary
• Integrating an Automating your IT Asset
Management and Service Desk saves:
• Time
• Money
• Reputation
• Open Standards Based
• ITIL out of the Box
• Ready for Cloud
• For Scale
• For ease of deployment
• Lower Cost

17. Lewis Troke
Consultant
IBM Software
Increase Efficiency by Automating IT
Asset & Service Management
(A self-funded approach to
optimizing your IT Assets)

19. US Foods
Symantec Altiris
IBM Endpoint Manager
Deployment to 15,000 desktops, laptops,
Macs and servers
Over a year
30 days
Endpoint Agents
5-10
1 (<2% CPU; 10-15MB RAM
Collect and assimilate software installation
and licensing
10 hrs/week for six
months
1 day
Dedicated servers and databases
67
1
FTEs
6
1
Patch all endpoints, on and off network
7-10 business days
1 day with 98-99% first-pass
success
Annual compliance fines
$1M+
<$7K
Collect asset data from newly acquired
companies; before they’re on the USF
network
20 days
1 day
"Out of the box, IBM Endpoint Manager software dramatically streamlined our patch
deployment processes…, increased confidence in our software usage data and
enhanced our lifecycle management and power management processes significantly."
Dan Corcoran, Director of Client Technology, US Foods
Published
Use Case

20. Success Story
• Overview
US Foods is a leading distributor of more than 350,000 products to over 250,000
customers, including independent and multiunit restaurants, healthcare and
hospitality entities, and government and educational institutions
• Business need:
US Foods needed an automated, centralized endpoint management solution to
replace cumbersome software compliance monitoring and application deployment
processes across 15,000 endpoints.
• Solution:
The company selected IBM® Endpoint Manager software for lifecycle management,
software usage analysis, power management, and security and compliance.
• Benefits:
IBM Endpoint Manager software helped US Foods reduce patch deployment times
by 80 percent, saving USD$500,000 on software licenses and avoiding more than
USD1 million in license noncompliance fines.
"Out of the box, IBM Endpoint Manager software dramatically streamlined our patch deployment
processes…, increased confidence in our software usage data and enhanced our lifecycle
management and power management processes significantly."
- Dan Corcoran, Director of client technology
21