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12/6/2012




Web Analytics: what we’re using and how
Some examples from the CSUSM Library

presented by Ian Chan, CSUSM

this program brought to you by CARL IT
learn more at http://carl-it.org
poll: http://diigo.com/0uthx   12/6/2012




A quick poll
http://diigo.com/0uthx
poll: http://diigo.com/0uthx                  12/6/2012




  Why use analytics?


   Are users finding what they need?

   Do they view items you've highlighted?

   Which links are they clicking on?

   How do they navigate the site?

   When are your users visiting your site?
poll: http://diigo.com/0uthx                      12/6/2012




Google Analytics


 Free to use

 Primarily for analyzing site visits

 Powerful tools

 Data lives in the cloud (for better or worse)
poll: http://diigo.com/0uthx                        12/6/2012




Google Analytics helps us answer these
questions

1. What percentage of our students are using our website
   from off-campus?

2. When are students accessing our resources?

3. Which mobile systems do our users prefer?
poll: http://diigo.com/0uthx          12/6/2012




Google Analytics: selected features


 Real-time view

 Visitor flow

 Goals and conversions
poll: http://diigo.com/0uthx   12/6/2012




Real-Time View
Google Analytics
poll: http://diigo.com/0uthx   12/6/2012




Real-Time View
Google Analytics
poll: http://diigo.com/0uthx   12/6/2012




Goals and Conversion
Google Analytics
poll: http://diigo.com/0uthx           12/6/2012




Page Load Time Averages
Google Analytics
chart shows data for 11/5-12/5, 2012
poll: http://diigo.com/0uthx                           12/6/2012




Piwik


 Offers many of the report options found in other analytic
  tools

 Self-hosted with cloud option

 Free to use
poll: http://diigo.com/0uthx                              12/6/2012




Piwik: selected features


 Visitor Log – visitor pathway through your site

 Transitions – see how a visitor arrived at a page and
  where they went

 Better out-of-the-box reports

 On-click upgrade via browser

 Data archiving
poll: http://diigo.com/0uthx   12/6/2012




Visitor Log
Piwik
poll: http://diigo.com/0uthx           12/6/2012




Transitions
Piwik
chart shows data for 11/5-12/5, 2012
poll: http://diigo.com/0uthx    12/6/2012




Easy to use reporting widgets
Piwik
poll: http://diigo.com/0uthx                   12/6/2012




CrazyEgg


 Excellent at tracking in-page clicks

 Data hosted in cloud with download options

 Easy to configure

 Relatively low cost
poll: http://diigo.com/0uthx           12/6/2012




Heatmap
CrazyEgg
hotspots show where users click most
poll: http://diigo.com/0uthx   12/6/2012




Heatmap
CrazyEgg
poll: http://diigo.com/0uthx              12/6/2012




                                             List view
                               CrazyEgg
poll: http://diigo.com/0uthx             12/6/2012




Web Analytics @ CSUSM

Our analytics tools in action

http://biblio.csusm.edu/analytics/web/
poll: http://diigo.com/0uthx                         12/6/2012




More options


 Mixpanel

 Adobe Analytics

 Application-specific: i.e. Slimstat in Wordpress
poll: http://diigo.com/0uthx         12/6/2012




Would you like to present?


 Please complete the (brief) form

   http://goo.gl/4o9Ut

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Web analytics, a CARL IT On Air presentation

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