The rise of BYOD--iPass' 2012 Q2 Mobile Workforce Report

1. Q2, 2012 iPass Mobile Workforce Report
The rise of BYOD
Mobile employees work more hours and are
inclined to use their own devices

2. celebrate diversity
personalized work like challenges,
team-oriented, hard workers rewrite the rules
optimistic, realistic, self-inventive
internet savvy, information hungry
The world of the
communication digital masters
mobile worker. job-hoppers, passionate, balanced life
assume technology, multitask fast structured, supportive work,
connected 24x7, own hours institutions irrelevant,
civically engaged, mobile life, personal growth,
meaningful work individualistic, killer lifestyle
nurtured, friends = family
Median age: 46
Be well connected 2

3. Hyperconnected and
Globally Mobile
Be well connected iPASS PROPRIETARY AND CONFIDENTIAL 3

4. Importance of Connectivity
Mobile workers place tremendous
value on having constant
connectivity 12% Yes, it is that
› 88 percent believe wireless important to the
Internet access to be as 29% way I live
important or almost as important No, but it is pretty
as running water and electricity close
› Without wireless Internet access
95 percent of mobile workers felt No, it is not
their productivity was reduced 59% important to my
› 65 percent felt it was reduced by life
50 percent or more.
Do you consider wireless Internet access (such as 3G, 4G,
and Wi-Fi) as important to your life as running water and
electricity?
Be well connected

5. The cost of not being connected
Mobile workers will go to extreme measures to get connected, often times with
little regard to the cost or security of the connection
60% 54%
50%
50%
42%
40%
30% 29%
30%
20% 17%
8%
10%
0%
Paid an Stood or parked Used 3G/4G Drove around to Hijacked an Asked my Drove to cell
outrageous fee outside a retail internationally find free Wi-Fi unsecured Wi-Fi neighbor to use tower to access
to access the store or cafe to network from a their Wi-Fi a 3G/4G network
Internet on an access free Wi-Fi nearby neighbor network
airplane or
cruise ship etc.
Under desperate circumstances or urgent deadlines, which of the following extreme actions have you
taken to get wireless Internet access?
Be well connected

6. Why does Connectivity matter?
It matters because without connectivity most mobile workers see their
productivity cut by at least 50%, and with connectivity mobile workers work
longer hours than most
I am totally unable to work 10% More than 60 hours a… 9%
It reduces my productivity 60 hours a week 12%
13%
by more than 75 percent
It reduces my productivity 55 hours a week 12%
13%
by approximately 75…
It reduces my productivity 50 hours a week 28%
28%
by approximately 50…
45 hours a week 20%
It reduces my productivity
22%
by approximately 25… 40 hours a week 15%
It reduces my productivity
9%
by approximately 10… 35 hours a week 2%
It doesn’t have a negative
5% Fewer than 35 hours a… 2%
impact on my productivity
0% 5% 10% 15% 20% 25% 30% 0% 5% 10% 15% 20% 25% 30%
Without wireless Internet access, how much do you How many hours on average do you typically work
feel that your productivity is decreased?
Be well connected
per week?

7. Expectations of the Mobile Worker
Mobile workers believe working
7% 1% remotely to be a necessity
› 74 percent of mobile workers
5% prefer to work unconventional
hours
A privilege
62% A necessity
› Most prefer a nonconventional
A right
workspace- however, the
Unnecessary younger the worker the more
25% No opinion likely they do prefer working in an
office
• 33% of 22-34 year olds prefer a
conventional workspace
• 26% of 35-44 year olds
• 22% of 45-54 year olds
Do you believe that being able to work remotely is…
Be well connected

8. The Impact of a Hyperconnected and Globally
Mobile Workforce
Mobile workers work longer hours and claim greater productivity
because of their connectivity, the challenge for organizations is how to
harness this productivity without added costs and security concerns
› To ensure secure global connections for heavy travelers, invest in a Wi-Fi
connectivity solution that also reduces international data roaming costs for
the company.
› Working remotely is considered productive work, and is viewed as both a
right and a necessity by mobile workers. Encourage your company’s policy
makers to expand this practice.
› Provide your mobile workers with services and guides on working efficiently
while at remote locations (e.g., “How to find the best Wi-Fi connection” or
“How to find work-life balance.”)
› Give employees more control over their work schedule. A flexible work
arrangement can increase your employees’ sense of control over when,
where, and how they work, which is likely to enhance their well-being and
productivity.
Be well connected

9. The Impact of
Mobility to the Organization
Be well connected 9

10. Tablets and BYOD go Hand-in-Hand
35%
• 72 percent of mobile
30% Personally
workers have tablets Owned
› Most tablets are 25% Company
personally owned Issued 25%
20%
(76%)
› And most are being 32%
15%
used for work and
personal reasons 10% 19%
5% 11%
9%
3%
0%
All work Mostly work, Equal work Mostly All personal
some and personal personal but
personal some work
Do you view your tablet device as primarily a work device or a personal device?
Be well connected

11. Smartphones Beyond Email
100% 97%
90% While email is the most used application on a
80% smartphone, data access in addition to email
70% access is increasingly common
60%
50%
40% 37%
33%
30% 26% 26% 25% 25%
20% 14% 11%
10%
0%
What information do you access from your corporate network on your smartphone?
Be well connected

12. Challenges with Information Access
Corporate applications are not optimized
60% 58% The top 3 challenges relate to difficulties for mobile devices; they don’t work on my
accessing applications & data from smartphone or tablet
Information is not always accessible
mobile devices depending on where I’m physically located
50%
44% I need different devices to access different
applications
40%
35% Our IT department sets too many policies
prohibiting access to certain information on
29% various devices
30% I do not experience any frustration in
accessing information on my corporate
22% 22% network from a mobile device
I have to remember far too many
20% passwords
13% 11% It is just too difficult to set up my devices to
10% access my corporate network
Our IT department does not enable us to
work from anywhere at any time on any
0% device
Which of these represents frustrations you have experienced when accessing information from your
corporate network from a mobile device? (Check all that apply.)
Be well connected

13. Company IT Policies
Most mobile workers are satisfied with their organization’s policies regarding
mobility
22% Does not need any significant
improvements or updates
5%
Could use some slight
improvement or updating
41%
Needs to be significantly
32% improved or updated
I don’t know if my company
has such a policy
Which of the following best describes how you feel about your company‘s IT policy covering acceptable uses of
company resources (e.g., desktops, laptops, tablets, smartphones)?
Be well connected

14. The Impact of Mobility to the Organization
Mobile workers show a willingness to mix and match work and personal
access from work and personal devices- this impacts organizations in
how they set up and manage remote access policies:
› Encourage a BYOD policy. Mobile employees work more hours and are
inclined to use their own devices. IT can take steps to offer a formalized
BYOD policy, which may put more workers into the category of mobile
employees with various IT-sponsored choices.
› The primary responsibility of IT is to maximize the secure and
productive use of computing and telecommunications assets within the
company. Make sure the term “productive use” is to a large part defined
by the user.
› IT should review which applications users want for work operations on
their devices that don’t perform adequately. Optimizing the use of these
critical apps on mobile devices will increase worker productivity.
Be well connected

15. How iPass Can Help

16. Introducing Open Mobile
Be well connected 16

17. The iPass Open Mobile Platform
1. iPass Enterprise Mobility Services- let you cost-effectively implement
and manage your own global connectivity strategy
2. iPass Open Mobile Client- a lightweight agent that runs on the mobile
device, from laptops to smartphones that makes it easy to get connected
3. iPass Open Mobile Portal- a web interface for IT managers and other
personnel to manage the full lifecycle for all of the iPass Enterprise Mobility
services
Be well connected 17

18. World’s Largest Commercial Mobile Network
779,288 Wi-Fi Hotspots
120 Countries & Territories
Global
North America Europe Asia
Open Access Over 60,000 Open Access (free)
hotspots
60,880
Over 55,000 hotel hotspots
34,994 333,931 2,974 airport hotspots with over
352,758 90% coverage of passenger volume
within the top-100 world airports2
8,736
3,122
Premium in-flight Wi-Fi services
available on 1,500 airplanes
4,107
Over 140 Wi-Fi Network Operators
Connected
Central / South Middle East Australia 1
America & Africa & Oceania As per the ‘ISO 3166’ list of 249 country codes
2 As measured by Airports Council International, 2010
Sample venues:
Be well connected iPASS PROPRIETARY AND CONFIDENTIAL 18

19. Global Connectivity
Imagine a secure, seamless, cost-effective
Gateway to the Cloud:
Provide seamless connectivity for your workforce
Simple, smart connectivity to the world’s largest Wi-Fi network in the world
Help you get control of the costs
Through a global Wi-Fi and data roaming strategy you control
Stay secure in the face of consumerisation
By enforcing security at the point of connection
Be well connected 19

20. iPass | Thank You
John Gallagher
Public Relations &
Analyst Relations Director
pr@ipass.com
T: 001.650.232-4233
be well connected
www.ipass.com iPASS PROPRIETARY AND CONFIDENTIAL 20