In this presentation, you are given an overview of Windstream Communications, provider of voice and data network communications, and managed services, to businesses in the United States.

1. Experience The Windstream Advantage
© 2013 Windstream Communications, Inc.

2. Presentations for
iCAN Global
&
HealthePractices
Jemahl Nuriddin
Director, Enterprise Network Design
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3. Agenda
 Company Overview
 Canvas and Toolbox
 WAN Design Drivers
 Network Security
 Network Reliability & Business Continuity
 Building Relationships: Customer Care and Network Operations
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4. Company Overview
 Advanced Communications & Technology Solutions
 Fortune 500 Company with $6 Billion in Annual Revenue
 More than 450,000 Business Customers Nationwide
 4 Out of 5 Fortune 500 Customers Served
 More than 115,000 Fiber Miles
 Enterprise-Class Data Centers
 Over 150 Offices Across the U.S.
 Approximately 14,000 Employees
 6 Enterprise Repair and Network Operations Centers
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5. The Canvas…Nationwide Presence.
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6. The toolbox…Smart Solutions. Personalized Service.
Data Solutions
Voice Solutions
Internet Services
 MPLS VPN / VLAN
 Dynamic IP
 Ethernet
 Wireless Data
Backup
 Private Line
 SIP Trunking
 Business Class High-Speed
Internet
 T1 Dedicated Internet
 Virtual PBX
 Ethernet Internet
 Cloud Services
 Business Lines
 Extra Connect WiFi Hotspot
 Dedicated Server
 Disaster Recovery as a
Service (DRaaS)
Equipment Solutions
Additional Services
 IP Simple
 Web & Email Hosting
 Communications Systems
 Fax-to-Email
 Routers / Switches
 Audio / Web Conferencing
 Video Solutions
 Internet Security
 Wireless Internet / LAN
 Online Backup
 Financing
 Small Business Bundles
 T1 / PRI
Data Center Services
 Colocation
 Enterprise Data Centers
 Long Distance / Toll-Free
 Foreign TN
Cloud Computing
 Public Cloud
 Private Cloud
 Hybrid Cloud
 Cloud Storage
Managed Services
 Managed Network
Security
 Managed Router
 Advanced Application
Reporting (AAR)
 Managed LAN / WAN
 Managed Hosting
 OS / Middleware
Management
 Database Management
 Managed Cloud Storage
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 Maintenance & Warranty
 PINNACLE
Telecommunications
Management Solutions
 Computer Support & Repair

7. WAN Design Drivers
What drives the need for
MPLS Networking?
- Private IP internetworking
between all sites.
- Ability to establish
QoS/prioritization hierarchy for
mission critical applications.
- Bandwidth on demand to
support EMR, Tele-medicine,
radiology imaging/CT Scan
and more.
- Rapid deployment.
Customizable and consistent
services for voice, internet and
MPLS “in a box”.
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8. Available Quality of Service (QoS) Levels
Quality of Service Options to
Meet Your Business Needs
 Real Time QoS: A voice solutions that
delivers premium QoS to your site
allowing you to maintain your own VoIP
network.
 Mission Critical: Customer defined
traffic with high priority; Ideal for video
conferencing solutions.
 Business Critical QoS: A preferred
data solution that provides priority
treatment to data networking packets
over Internet traffic.
 Standard Data QoS: A standard data
solution enabling customers to share
data and Internet applications across all
locations
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Real Time VoIP
Real Time always meets the requirements to enter the HOV lane.

9. Managed Network Security
How Can Windstream Help?
The Managed Network Security Suite
Included Unified Threat Management Features
 Fully Managed Next Generation Firewall
 Real-Time Updates & Break/Fix Support
 Gateway Antivirus
 Intrusion Detection/Intrusion Prevention
System IDS/IPS
 Web Content Filtering
 Application Control
 Reporting & Administrative Web Portal

10. Managed Network Security – In Action
Managed Network Security - Cloud
Multi-Location MPLS Solution – Attack Mitigation
Site 2
Site 3
Windstream
MPLS
Managed Network Security Cloud
Windstream
Internet
Headquarters

11. Business Continuity - Building blocks
Data
Network
Voice
Network
Wireless
Cloud
Services

12. Business Continuity – Small Scale
• 3G
/ 4G Wireless
Legend
• If the primary local
loop fails, the
Managed Wireless
Backup product
establishes a
connection across
the 3G (Future 4G)
network and out onto
the Internet.
• As with all Internet
Connections, QoS is
not supported.
Customer purchased circuit
Wireless signal

13. Business Continuity – Large Scale
• Data
Center Failover
Replicate severs, UCS, and inventory, in a Data Center. This gateway can be the primary or
the secondary. Customer’s using private MPLS network gain a high level of diversity here
because their gateway is in a hardened high availability facility.

14. Building Relationships: Network Operations
Highly Trained Enterprise Repair Center Technicians
 Customer advocate for repair issues
 Troubleshoot issues if they occur
 Provide technical support to solve service inquiries
Professional Network Operations Center
 Monitors alarms on voice, data and fiber networks
 Maintains security and integrity of the network
 Reviews and coordinates scheduled maintenance activities
Experienced Enterprise Repair Answer Team
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Performs first-level technical troubleshooting and first-call resolution
Strives to answer calls within 20 seconds
Constructs a detailed trouble ticket and provides status updates
Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little Rock, AR
and Rochester, NY