1.
IP Office Unified Communications

2.
Unified Communications for Small Business Avaya’s Solution Small Business Challenges 2 3 4 Overview – Avaya 1

3.
Avaya Global Leader in Business Communications <ul><li>100 years of experience and innovation in our DNA from AT&T to Lucent Technologies </li></ul><ul><li>18,634 employees in 54 countries </li></ul><ul><li>6,000+ Developer Connection Partners & Global Alliance Partners </li></ul><ul><li>1 million+ customers & 90% of FORTUNE 500® companies </li></ul><ul><li>4,180+ Avaya Labs patents or patent applications </li></ul>… customer path, pace and choice Solutions Partners Services Avaya Customer Value

4.
Unified Communications for Small Business Avaya’s Solution Small Business Challenges 2 3 4 Overview – Avaya 1

5.
Small Business Challenges Accessing & Retaining Talented Staff Ensuring Fast Responsiveness Reducing Expenses Maintaining High Productivity

6.
Did You Know? Facts About The Costs Of Small Business Challenges Flexible schedules ranks over compensation 65% to 35% Remote workers save businesses an average of $5K/year in facilities costs Businesses lose $2K/year per employee when they feel obligated to be in office Talent Prefers Flex Over Comp Cost of Lost Productivity Real Estate Costs Typical commute emits 5,000+ carbons per year … uses ~400 gal of gas. Average daily commute of 40-minutes equates to eight working weeks/year Most spend $2.5–$11K per year for just commute, food and dry cleaning. Impact On Environment Typical Spend At Main Office The Average Time to Commute

7.
What Small Businesses Are Saying… 72% Agree unscheduled absences are costing their business money … lost productivity Avaya Commissioned Study (2008) ? 87% <ul><ul><li>Only 13% are measuring it </li></ul></ul><ul><ul><li>Those measuring it say costs approach $20K annually! </li></ul></ul>

8.
What Small Businesses Are Saying… Say employee sick days & stress are top two contributors to lost productivity ? Avaya Commissioned Study (2008) 72% <ul><ul><li>> 20% are severely impacted by inclement weather / outages (6 or more days a year) </li></ul></ul>

9.
What Small Businesses Are Saying… 72% 87% Would implement a limited “work from home” option if a solution existed to improve productivity & morale Avaya Commissioned Study (2008) ? 90% > 70% would consider permitting permanent home office working to avoid an expensive real estate move

10.
What Small Businesses Are Saying… 72% 87% 90% Believe a “work from home” solution would have recouped more than half of their lost productivity <ul><ul><li>51% think stressful commutes negatively affect performance </li></ul></ul><ul><ul><li>91% say helping environment plays some role in their decision </li></ul></ul>Avaya Commissioned Study (2008) ? 64%

11.
Unified Communications for Small Business Avaya’s Solution Small Business Challenges 2 3 4 Overview – Avaya 1

12.
Avaya IP Office <ul><li>A converged communications solution designed and built for small to midsize businesses </li></ul><ul><li>Uses both voice and IP technology </li></ul><ul><li>Supports analog, digital and IP phones </li></ul><ul><li>Delivers intelligent ways for you to reduce cost, increase productivity, and improve customer service for your business. </li></ul>

13.
Bringing It All Together Unified Communications for Small Business © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA VPN Gateway Netgear Juniper Kentrox…… Household Router Household Router New Improved Improved Part-Time Teleworking Full-Time Teleworking Mobile Employees Mobile Twinning One-X™ Mobile PSTN INTERNET PC Softphone

14.
Unified Communications for Small Business Avaya’s Solution Small Business Challenges 2 3 4 Overview – Avaya 1

15.
What is Unified Communications? Be reached anytime, anywhere you want to be reached Communicate using the most appropriate device Boost productivity, efficiency, customer service

16.
<ul><li>When your desk phone rings, so does your mobile phone </li></ul><ul><li>Transfer from mobile to office phone and not drop the call </li></ul><ul><li>Reduce mobile phone charges and leverage IP Office features </li></ul><ul><li>Single place to pick up all voice messages </li></ul>Real Time Responsiveness Reduce risk of missed calls & lost revenue Mobile Twinning

17.
Ensure Non-Stop Productivity Be prepared for the unexpected Phone Manager Pro <ul><li>Intuitive PC user interface provides full call control from any phone: </li></ul><ul><ul><li>Make and receive calls </li></ul></ul><ul><ul><li>Transfer, forward, hold </li></ul></ul><ul><ul><li>Conference calls </li></ul></ul><ul><ul><li>Speed dialing </li></ul></ul><ul><ul><li>Call history </li></ul></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Becomes a softphone </li></ul></ul>

18.
<ul><li>Provides home workers with same functionality as workers in the office </li></ul><ul><li>Save on residential calling costs; reduce/eliminate reimbursements </li></ul><ul><li>Monitor and track calls and productivity of remote workers </li></ul><ul><li>No remote VPN device required </li></ul><ul><li>Expands full-time & seasonal labor pool to virtually any geographic location </li></ul>Employ Qualified Home Workers VPN phones improve communications, cut costs Avaya IP Phone with VPN Software at remote location

19.
IP Office Release 4.2 Unified Communications increasing Productivity Avaya one-X™ Mobile Client for Small Business Voicemail to Email Presentation Unified Messaging Service Mobile Call Control

20.
Mobile Call Control Maximum productivity from mobile workers <ul><li>Mobile users can </li></ul><ul><ul><li>Place caller on hold </li></ul></ul><ul><ul><li>Transfer caller to another extension </li></ul></ul><ul><ul><li>Toggle between calls </li></ul></ul><ul><ul><li>Set up conference calls </li></ul></ul><ul><ul><li>Call Record (with VoiceMail Pro) </li></ul></ul><ul><li>Logged Out User </li></ul><ul><ul><li>Ideal in shared desk environments or during outage </li></ul></ul><ul><ul><li>Calls are seamlessly twinned </li></ul></ul><ul><li>IP Office 500 only </li></ul><ul><li>ISDN PRI (IP500 PRI-U) </li></ul><ul><li>ISDN BRI* (IP500 Quad & Dual BRI) </li></ul><ul><li>SIP trunks </li></ul>

21.
Without one-X = International Mobile Call With one-X = local Call IP Call Call control and cost savings PSTN Mobile

22.
Avaya one-X™ Mobile Client for Small Business <ul><li>Make & Receive calls through IP Office 500 and your compatible mobile device </li></ul><ul><li>Supported on </li></ul><ul><ul><li>Symbian Single Mode Version 4.0 </li></ul></ul><ul><ul><li>Windows Mobile Version 5.0 and 6.0 </li></ul></ul><ul><li>IP Office 500 only </li></ul><ul><li>ISDN PRI (IP500 PRI-U) </li></ul><ul><li>ISDN BRI* (IP500 Quad & Dual BRI) </li></ul><ul><li>SIP trunks (RFC2833) </li></ul><ul><li>Visit support.avaya.com for complete list of supported devices </li></ul><ul><li>IP400 Legacy Trunk cards NOT supported </li></ul><ul><li>Incoming & Outgoing CLI required </li></ul>* Regional availability

23.
Mobility Licensing <ul><li>Mobile Twinning License now renamed Mobility License </li></ul><ul><li>Single license for </li></ul><ul><ul><li>Mobile Call Control </li></ul></ul><ul><ul><li>one-X Mobile Client for Small Business </li></ul></ul><ul><ul><li>Twinning </li></ul></ul><ul><li>One valid license required per configured user </li></ul>60 Day Free Application Try-It-Buy-It Program for Mobility, 5 user <ul><li>Don’t miss calls when away from desk – even for hot deskers </li></ul><ul><li>Simplified administration – all mobile phone features covered by one license </li></ul>Key Business Benefits

24.
Mobility Enhancements Enrich UC solution <ul><li>Increases UC for Small Business Value Proposition </li></ul><ul><li>UC for Small Business customers will </li></ul><ul><ul><li>improve productivity, accessibility, and increase responsiveness </li></ul></ul><ul><ul><li>realize all enriched UC benefits </li></ul></ul><ul><ul><ul><li>Real-time responsiveness </li></ul></ul></ul><ul><ul><ul><li>Help ensure non-stop productivity </li></ul></ul></ul><ul><ul><ul><li>Enable Tele-work </li></ul></ul></ul><ul><li>UC for Small Business components at IP Office R4.2: </li></ul><ul><ul><li>VPN Phone License </li></ul></ul><ul><ul><li>Phone Manager Pro License </li></ul></ul><ul><ul><li>Mobility License </li></ul></ul><ul><li>IP Office 500 only </li></ul><ul><li>ISDN PRI (IP500 PRI-U) </li></ul><ul><li>ISDN BRI* (IP500 Quad & Dual BRI) </li></ul><ul><li>SIP trunks (RFC2833) </li></ul>* Regional availability

25.
Bringing It All Together Unified Communications for Small Business Business Communications Applications Contact Centre Telecommuter One Number Access VPN User PC Softphone Email Reading & Reply Recording Messaging Web Services Conferencing Mobility IP Telephony

26.
Q & A

27.
Sources <ul><li>New Cornell University study, published in April 2004 of the Journal of Occupational and Environmental Medicine. A study of 375,000 employees over a 3-year period </li></ul><ul><li>1999 study by The Employers Health Coalition of Tampa, FL </li></ul><ul><li>Risk and Insurance, March, 2004 </li></ul><ul><li>Business Legal Resources, April 24, 2003 </li></ul><ul><li>Recent BankOne survey of employees </li></ul><ul><li>Dee W. Edington PhD, Director, Univ. of Michigan Health Mgmt Research Center </li></ul><ul><li>Elevated Stress Levels Lead to Presenteeism, by Richard Chaifetz, CEO of ComPsych, provider of EAP programs </li></ul><ul><li>Bulletin to Management, 12/5/2002, BNA Professional Information Center </li></ul><ul><li>Braun Consulting News, 2003 CCH Unscheduled Absence, Business Insurance July, 2000, and the US Bureau of Labor Statistics </li></ul><ul><li>Cigna Behavioral Health, April 26, 2004 </li></ul><ul><li>Additional sources are noted on the respective slides or inside the notes sections. </li></ul>