Webinar for July 2020 - Insights to Solutions Spotlight: Re-imagining Digital Experiences with Guidewire Digital

1. Re-imagining Digital Experiences with Guidewire
Digital

2. Disclaimer
Presentations are intended for educational purposes only and do not replace
independent professional judgment. Statements of facts and opinions expressed are
those of the participants individually and, unless expressly stated otherwise, are neither
the opinion nor position of The Digital Insurer or SMA. The Digital Insurer and SMA do not
endorse or approve, and assume no responsibility for, the content, accuracy or
completeness of the information presented.

3. Hugh Terry
Founder, The Digital Insurer
Welcome
Karen Furtado
Partner, Strategy Meets Action

4. Today’s Agenda
WHAT IS NEW IN GUIDEWIRE DIGITAL AND UPGRADE OPPORTUNITY
WELCOME 5 MINUTES
CALL TO ACTION 5 MINUTES
OPEN FORUM Q&A 40 MINUTES
HEXAWARE APPROACH TO ENABLING THE DIGITAL EXPERIENCE
CUSTOMER SPEAKS
SMA Insights 5 MINUTES

5. Housekeeping
How to participate:
If you have a question please type into the Q&A area
If you have a comment please type into the chat area
Polls:
Please respond to the poll questions throughout the webinar
Your experience:
You can select slides only, slides + speaker, speaker only
We will post links to both and other info in the chat area
Post-event:
We will send in a few days a link with recordings of the event including links to slides and booths and
contact details

6. 6
Re-imagining
Digital Experiences
with Guidewire Digital

7. Digital Transformation Acceleration
7

8. COVID-19 Era
Market Pulse Survey
8
DIGITAL
TRANSFORMATION
PERSONAL LINES COMMERCIAL LINES
Source: SMA Research, 2020 Market Pulse - COVID 19 and Insurance Technology, n=56

9. Insurer Digital Readiness

10. Today’s Panelists
VIJAY RAGHAVAN
Head of Digital & Applications –
Europe, Hexaware
KEVIN FOLEY
IT Delivery Operations Manager,
Admiral Insurance
MADHUR VIRMANI
Guidewire Solution Head,
Hexaware
DIMITRY REMENYUK
Director, Global Centre for
Digital Innovation, Guidewire

11. Guidewire Digital improving
CX and product roadmap

12. 12
Digital Framework & Apps
>> Engage
Vision Statement
• Deliver excellence in the moment for policyholders and
insurance professionals through innovative and cost-
effective digital experiences and customer relationship
management
Product Priorities
• Provide robust front-end experience framework to
empower Designers and Developers
• Modernize existing digital apps
• Auto-generate APIs and experiences to create new digital
use cases
• Reduce time and cost to take updates
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

13. 13
PRE-BUILT FUNCTIONALITY
Accessibility, Analytics, Internationalization, Styling
FRONT-END JS FRAMEWORK
COMPONENT LIBRARY
COMPONENT METADATA API
DEVELOPMENT GUIDANCE
Setup guidance of testing and Continuous Integration (CI)
and Continuous Delivery (CD) integration tools
PRE-BUILT SERVICES
Router, Translator, Logger etc
GuidewireFrameworkGuidewire Jutro
Robust front-end experience framework to empower Designers and Developers
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

14. 14
Why Guidewire Jutro?
COMPONENT LIBRARY
From buttons to screen templates
METADATA API
Minimizes need for custom coding
Faster Time to MarketLower Implementation and
Maintenance Cost
Modern Digital User
Experience
Easier Migration to the Cloud
Low Code Enabler
(APD)
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

15. Guidewire Digital improving
CX and product roadmap II

16. 16
Engage: Digital Roadmap
ASPEN FUTURE
BANFF
Digital Applications (based on Jutro) (Self-managed)
• CustomerEngage Quote & Buy
• ProducerEngage
• ServiceRepEngage
Digital Applications (Cloud)
• ProducerEngage
Introducing Digital Auto-Generation (compatible with InsuranceSuite 10.1
and Cloud)
• Automatic Edge API generation
• Automatic front end generation (skeleton)
Digital Evolution and Innovation
• UX experience enhancements
• Upgrade script to migrate product definition metadata from PolicyCenter LOBs to
Digital Auto-generation.
• Generate user interface automatically from Product Design metadata for selected
flows / transactions
• Added Functionality to Jutro Platform
• Front end editing tooling
• Error & Log Handling
• Increased library of components
Digital Applications (based on Jutro)
(Self-managed)
• CustomerEngage Account Management
• CustomerEngage For Claims
• ProducerEngage For Claims
• VendorEngage
Digital Applications (Cloud)
• CustomerEngage Quote & Buy
• CustomerEngage Account Management
Digital Framework (Cloud)
• Ability to build an embeddable Quote & Buy
Micro-App
• Business Analyst friendly editor to build and
configure the Micro-App​
• Auto generate Experience APIs (in REST)
• Support for simple and complex lines of business
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.
The information provided represents Guidewire’s current view of its product direction, accurate at the time of publication. This information is subject to change and does not constitute a commitment to deliver any of the capabilities described herein. Publication Date: 05/2020

17. Experience and Learnings
from implementation

18. 18
Admiral experience with Digital products, benefits achieved
Digital Self-Service

19. 19
Implementation challenges and learnings
Introducing a new portal and having the framework in place
helped make it a lot easier to implement and get live.
Taking GW Digital was harder to implement
because we had an online presence.
We did not receive the benefits as early as we would have
liked for the new GW Portal design because we already had
an online presence and the business need it to look the
same.
MAC “make a change” part of the product is were we get the
biggest gains, it allows us to interact with
the main system with OTB code and framework.
Draw back is that we now have links into the main GW
application which means deployment is a lot harder and less
flexible

20. Key considerations for Digital
upgrade and accelerating the
implementation velocity

21. 21
Key considerations for Digital upgrade and implementation
www.hexaware.com | © 2019 Hexaware Technologies Limited. All rights reserved.
Decide upgrade strategy
• Upgrade both FE & BE (Pattern 1, 2 and 3).
Upgrade only BE (Pattern 4)
• Q&B in GW Digital while AMP in lower version
Upgrade solutions
• No “One-click” upgrade solution
• Follow coding best practices e.g. use Metadata driven UI
development rather than JSX , use backend validation for
rather than frontend validation
• Hexaware DigIT tool for Guidewire Digital upgrade
Integration
• Integration does not always come pre-built, OOTB
Edge APIs need refactoring & customization
• Availability of REST APIs with ASPEN release
Quality Assurance & DevOps
• Availability of pre-built test content. Integrate
with DevOps to increase release velocity
• Test Automation approach Model based vs
Feature files
Implementation Pattern
• Chose between implementation patterns 1 to 4
based on business objective
• Customization is inevitable however be cognizant of
the amount of deviation from OOTB

22. 22
Hexaware DigIT tool components to lower the upgrade risk and
increase the release velocity
www.hexaware.com | © 2019 Hexaware Technologies Limited. All rights reserved.
Code Compare for changes
for GW Digital upgrade
LOB, Capability, Branding, Localization,
File and code level changes
Custom components
for new LOBs
E.g. WC employee Class, GL
exposure, CA life Info, CP
building details
Test Design to Execution
Automation
With ready-to use models, feature
files and execution scripts
Pre-built API repository
200+ APIs across 7 LOBs, 50
processes

23. Type Your Questions
VIJAY RAGHAVAN
Head of Digital & Applications –
Europe, Hexaware
KEVIN FOLEY
IT Delivery Operations Manager,
Admiral Insurance
MADHUR VIRMANI
Guidewire Solution Head,
Hexaware
DIMITRY REMENYUK
Director, Global Centre for
Digital Innovation, Guidewire

24. Poll
Q. Are you interested in learning more about Guidewire Digital / upgrade?
1. Yes
2. Not at the moment
Call to Action

25. Call To Action

26. Next Steps...
Feedback on Today’s Event, Three Ways...
▪ End of today’s event using survey prompt
▪ When you receive the recording link email
▪ Directly to TDI, SMA & Solution Providers individually

27. Visit the Hexaware Booth

28. Contact Details
Hugh Terry @ TDI hugh.terry@the-digital-insurer.com
Karen Furtado@SMA kfurtado@strategymeetsaction.com
Madhur Virmani @ Hexaware MadhurV@hexaware.com
Dimitry Remenyuk @ Guidewire dremenyuk@guidewire.com
Kevin Foley @ Admiral Insurance Kevin.FOLEY@admiralgroup.co.uk
Vijay Raghavan @ Hexaware VijayraghavanN@hexaware.com

29. Save the Dates

30. Thanks for your time!
(feedback please)