SlideShare uma empresa Scribd logo
1 de 12
1
The Customer Experience &
Intelligence Company
INSURANCE | BANKING
The Customer Experience &
Intelligence Company
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 2
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 3
AUREUS: Delivering Actionable Insights at
the Point of Decision
+
Machine
Learning
Predictive
Analytics
EPIC
Customer
Experiences
@ =
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 4
@ Aureus
Alumni Recognized By
CUSTOMER RECORDS PROCESSED
1 4 M N +
Only Analytics
Platform
designed for
Insurance and
Banking
USP
Funded & Backed
by Industry
Veterans and
Technology Gurus
from Google, Credit
Suisse, etc.
Pedigree
DATA VOLUME PROCESSED
3 T B +
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 5
We work with some of the best
(SBI Life) (Aegon Life)
(TATA AIA) (DHFL Pramerica)
(Bharti AXA)
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 6
The Product Suite
Re-imagining Customer Experience
Retention | Cross Sell | Claims | Fraud
NPS | Customer Loyalty
Business Ready Analytics Platform
INTERACTIONS
+
TRANSACTION
CORELATIONS
RETENTION
ANALYTICS
CROSS SELL
ANALYTICS
CLAIMS
ANALYTICS
FRAUD
ANALYTICS
ONE VIEW HOUSEHOLDING INDUSTRY
KPIs
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 8
Aureus’ Claim fraud prediction allows our investigators to focus
only on ~10% of early claims for investigation and is able to
capture ~80% of all fraud cases.“ COO,
Large National
Insurer
Actionable Net Promoter Score Analytics
ADVANCED
TEXT
ANALYTICS
SURVEY +
INTERACTION
DATA
ACTIONABLE
INSIGHTS IN
ENGLISH
CUSTOMER
JOURNEY
ANALYSIS
NATURAL
LANGUAGE
PROCESSING
MACHINE
LEARNING
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 10
PULSE helped us improve our Net Promoter Score by 40
points thus leading to improved overall Customer
Experience.
“ Manish Madan,
Head Customer Service
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 11
Built for Business
Cloud Hosted
Business User Ready
Scalable Integrateable
Industry Specific
Enterprise Data Social Data
External Data
Easy Subscription
Plans
Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 12
Make Customer Experience your
Differentiator.
www.aureusanalytics.com
@AureusAnalytics
info@aureusanalytics.com
blog.aureusanalytics.com
https://www.linkedin.com/company/aureus-analytics
Make Customer Experience your
Differentiator.
www.aureusanalytics.com
@AureusAnalytics
info@aureusanalytics.com
blog.aureusanalytics.com
https://www.linkedin.com/company/aureus-analytics

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Asia Start-Up InsurTech Award 2017 - Aureus

  • 1. 1 The Customer Experience & Intelligence Company INSURANCE | BANKING The Customer Experience & Intelligence Company
  • 2. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 2
  • 3. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 3 AUREUS: Delivering Actionable Insights at the Point of Decision + Machine Learning Predictive Analytics EPIC Customer Experiences @ =
  • 4. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 4 @ Aureus Alumni Recognized By CUSTOMER RECORDS PROCESSED 1 4 M N + Only Analytics Platform designed for Insurance and Banking USP Funded & Backed by Industry Veterans and Technology Gurus from Google, Credit Suisse, etc. Pedigree DATA VOLUME PROCESSED 3 T B +
  • 5. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 5 We work with some of the best (SBI Life) (Aegon Life) (TATA AIA) (DHFL Pramerica) (Bharti AXA)
  • 6. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 6 The Product Suite Re-imagining Customer Experience Retention | Cross Sell | Claims | Fraud NPS | Customer Loyalty
  • 7. Business Ready Analytics Platform INTERACTIONS + TRANSACTION CORELATIONS RETENTION ANALYTICS CROSS SELL ANALYTICS CLAIMS ANALYTICS FRAUD ANALYTICS ONE VIEW HOUSEHOLDING INDUSTRY KPIs
  • 8. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 8 Aureus’ Claim fraud prediction allows our investigators to focus only on ~10% of early claims for investigation and is able to capture ~80% of all fraud cases.“ COO, Large National Insurer
  • 9. Actionable Net Promoter Score Analytics ADVANCED TEXT ANALYTICS SURVEY + INTERACTION DATA ACTIONABLE INSIGHTS IN ENGLISH CUSTOMER JOURNEY ANALYSIS NATURAL LANGUAGE PROCESSING MACHINE LEARNING
  • 10. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 10 PULSE helped us improve our Net Promoter Score by 40 points thus leading to improved overall Customer Experience. “ Manish Madan, Head Customer Service
  • 11. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 11 Built for Business Cloud Hosted Business User Ready Scalable Integrateable Industry Specific Enterprise Data Social Data External Data Easy Subscription Plans
  • 12. Copyright 2017 RESTRICTED CIRCULATIONCopyright 2017 RESTRICTED CIRCULATION 12 Make Customer Experience your Differentiator. www.aureusanalytics.com @AureusAnalytics info@aureusanalytics.com blog.aureusanalytics.com https://www.linkedin.com/company/aureus-analytics Make Customer Experience your Differentiator. www.aureusanalytics.com @AureusAnalytics info@aureusanalytics.com blog.aureusanalytics.com https://www.linkedin.com/company/aureus-analytics