Singapore User Group 10/2012
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Relaunch of Singapore User Group, Tour of the Salesforce.com Community, Dreamforce 2012 Highlights & More.
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Singapore User Group 10/2012
- 1. Singapore Salesforce User Group Thursday, October 11th, 2012 Welcome! We’re glad you could make it, please register, pickup your name badge and fell free to mingle and enjoy refreshments provided by Salesforce before we begin.
- 2. Welcome Gary Luton, VP Customers for Life Kevin Wee, Principal Customer Success Manager Joshua Hoskins, Organizer
- 3. Introductions • First Name • # of years using Salesforce • Favorite Feature • Most Recent Challenge with Salesforce
- 4. Joshua Hoskins (@jhoskins) Community Advocate for SUCCESS! Active in Salesforce Ecosystem since 2006 Blog CRMified.com Process Engineering Implementation/Solution Delivery Data & Integrations Architect Cast Iron, Jitterbit, Dataloader User Group Leader since 2009 (Orlando, Florida) Produced “Dreamforce To You!” 3 Years in a Row! Contributed Salesforce Expertise to several Non-Profits Organizations 4
- 5. I’m here, now what? -- Agenda • User Group Overview • Salesforce.com Community Tour • SWAG Winners • #DF12 Highlights by Salesforce.com • Housekeeping • What’s Next?
- 6. Salesforce.com User Groups Vision Build an enthusiastic local community group that enables members to be more successful with Salesforce.com. Objectives Success – provide a forum for members to exchange ideas, best practices, and lessons learned using Salesforce.com Flexibility – develop a meeting structure that allows for flexibility, changing member needs, and maturity level Quality - ensure that the content being delivered reflects the needs of a majority of the members based on registration feedback For the Community, by the Community!
- 7. The Big Picture • 120+ User Groups • >32K Active Members • 300+ Meetings • For Community, by WE. Community • Users, Administrators, Developers, Non-Profits, Dreamers • Cost = ZERO! (#Like) #askforce
- 8. Why? – 3 years leaves something to be desired…
- 9. Salesforce User Groups: Get Creative! • Dreamforce to YOU – Florida (df2ufl.org) • Annual State-Wide User Group Meeting • Full day of content, community • Surveys build the sessions • Orlando, Tampa, Jacksonville, Miami • Guest #RockStar Community speakers • Winning Moments: Tickets to #DF12! • For YOU, by YOU = YOUR vision.
- 10. We hear you! Most Wanted Topics 1. User Adoption 2. Sales Cloud 3. Service Cloud 4. Reporting & Dashboards
- 11. We hear you! • 75% New Members • Diverse Job Levels • Diverse Company Sizes • Large IT Population
- 12. Salesforce User Groups: What’s in it for YOU? Great way to: • Connect with other users • Grow your Salesforce.com skills • Stay „In The Know‟ • Meet your next employee • Land your next gig • Ask about the feature or tactic you‟re dying to use • Explore solutions and services within the eco system.
- 13. Getting to Know the Community aka #GTKTC
- 14. It All Starts With Success. success.salesforce.com
- 15. It All Starts With Success • Learning Center • Answers • New Release & • Rockstars available! Feature Training • Don‟t have to go it • Best Practices alone • Tip Sheets • Thousands of answers!
- 16. It All Starts With Success • Ideas • Salesforce Blogs • You Ask for It, You • Company (May) Get It! • Product • Monitored By • Strategy Salesforce [#T3C] • Community • Your Votes Count • Developer • See “Coming Soon” & • Mobile! Delivered Ideas
- 17. What About Facebook? And Twitter? • Facebook [facebook.com/salesforce] • Features, Tips by Cloud / Product • News, Events, Feedback • Twitter [twitter.com/salesforce] • http://bit.ly/GTKTC_SFfamily • Community Hashtags: • #askforce • #df12 • #GTKTC
- 18. About #askforce Over 1,100 Posts in 30 days world-wide
- 20. Demand for Skilled Volunteering = UNMET NO Nee d 79% of nonprofits have an unmet Need skilled volunteers (but don’t have enough demand for help) skilled volunteers ENOUGH skilled volunteers
- 21. Salesforce User Groups CAN Give Back! Goal Gather Prospect & Experienced, Developers, Administrators and/or Creative, Open Minded Community Participants Individuals willing to assist in accelerating the adoption • New Developers of local organizations facing challenges getting the most • Business Academy Students out of Salesforce technology and tools extended to them • Experienced Users by the Salesforce Foundation. • Non Profit Organizations Purpose The initial steps to on-boarding new processes to Salesforce.com can be daunting to anyone who has very Idea In Incubation…. little experience with SFDC or process in general. So how do we leverage the local Singapore community to enable Who’s Interested less experienced individuals and organizations to be successful in a short amount of time. Simple - Agile ? Planning, Thought Partnership and Agile Execution.
- 22. With “Community”… Connect. Collaborate. Grow. Bring Good Karma. http://bit.ly/GTKTC_UG usergroups.salesforce.com
- 24. SWAG Giveaway = #Like!
- 25. Dreamforce ‘12 Highlights Kevin Wee, Principal Customer Success Manger Micah Joel, Principal Sales Engineer
- 26. Dreamforce „12 – Simply Amazing! Over 92,000 registrations – 100% YOY growth 14 keynotes 800+ breakout sessions The Red Hot Chili Peppers Dreamforce Plaza 'In 1975 famed rock producer, John Hammond, watched an act in a small NYC night club and professed. "I've seen the future of Rock-n-Roll, and its name is Bruce Springsteen." Last week, I went to Dreamforce, for my first time, and profess, "I have seen the present and the future of business excellence, and its name is Salesforce". --- Dale Tompkins, President Code3
- 27. Three days packed with powerful keynotes! Marc Benioff and special 9 product keynotes, Fireside chat featuring guests – Business is Social featuring speakers from Virgin founder Sir Nissan, Wells Fargo, Richard Branson Unilever, GE, and more! Leadership keynote with 2 health keynotes The Power to Breakthrough General Colin Powell & featuring Dr. Larry Brilliant keynote with Tony Robbins GE CEO Jeff Immelt and Dr. Dean Ornish
- 28. Business is Social Your Customer
- 29. Have You Transformed the Way You Sell? Sell: Your Customer Access Everything on Mobile Devices Collaborate on Deals Create Social Customer Profiles Grow Sales
- 30. Have You Transformed the Way You Service? Your Customer Service: Connect to Customers on Twitter, Facebook - Every Channel Respond Immediately to Customers Connect Service Experiences Across Channels Delight Your Customers
- 31. Have You Transformed the Way You Market? Your Customer Market: Listen and Engage Customers on Social Media Publish and Advertise with Social Campaigns Grow Campaign ROI
- 32. Have You Transformed the Way You Collaborate? Collaborate: Collaborate With Customers, Partners, & Employees Create Branded Communities Share Posts, Files, & Feeds Less Email, Fewer Meetings Your Customer
- 33. Have You Transformed the Way You Work? Your Customer Work: Align with Social Objectives Motivate with Social Rewards Improve Employee Performance
- 34. Have You Transformed the Way You Innovate? Your Customer Innovate: Build Social & Mobile Apps Make Your Products Social Engage Customers in New Ways
- 35. Success Across Every Major Metric Your Customer +32% +29% Sales Productivity Innovation +34% +34% Customer Employee Satisfaction Satisfaction +37% +31% Campaign Employee Effectiveness Productivity Source: 2012 Third-party survey of 5,500 salesforce.com customers
- 36. Virgin America Makes Travel More Social Best Domestic Airline for 5 Consecutive . animate. Years in Travel and Leisure $1 Billion Airline Launched in 2007 2,500+ Employees
- 38. Virgin America is Social Social Guest Profile Employee Social Recognition Media Social & Mobile Collaboration IFE Apps Activate 2.0 Marketing & Loyalty Social Social Call Teammates Center Corporate Reservations Guest Sales Chat Service
- 40. Touch
- 45. Chatterbox
- 52. Marketing Cloud
- 57. Service Cloud
- 59. Communities
- 61. Work.com
- 65. Canvas
- 67. Dreamforce content now available at youtube.com/dreamforce Content includes Marc keynote, Product Keynotes, Sir Richard Branson, General Colin Powell & Jeff Immelt, Dr. Dean Ornish, Dr. Larry Brilliant, and hundreds of breakout sessions
- 68. Dreamforce „13 Website: www.dreamforce.com
Notas do Editor
- Why is the Cloud Community #AWESOME?Salesforce usersmeeting like-minded peopleexercising your professional networkhelping to shape your career progressionEmployersRecruit and retain key talentPartnersHighlighting solutions or services to a highly-qualified audienceUG Leaders attending? InvitesRegional GroupsHelping
- In Florida….we have an annual I know in the mid-west, there is a similar event, but your user group is crafted by you , for you. If you have a great idea, let your leader know if you haven’t joined….Boston has a HUGE users group with hundreds of attendees. OTHER Ugs have just a few people. Remember. I found my best hire ever in a UG meeting with less than 15 people. It was a life changer and gave my team the momentum it needed to succeed.
- These meetings are a great way to: connect with other users, hone your Salesforce.com chops, meet your next employee, find your next Salesforce.com-related gig, ask that question you have about that feature or tactic you're dying to use....Pretty powerful stuff!
- Good afternoon and welcome to our session Getting to Know the Community
- Can’t say enough about how AWESOME this resource is…transparency, content, training, ideas, answers, community, and user groups all. In. one. Place. #AMAZING
- For the communtiy, by the community
- To join or find a user group near you, follow the link – thanks for hearing me out!
- Person with most friends in attendanceTwo Random Winners
- Recap the Keynote Message and Highlights of the EventSalesforce Touch – YESChatter for Communities and Partner Portal - DEMOChatterbox
- What an incredible story and a great example of connecting employees, connecting customers, partners and products in incredible new ways.Personally, I love flying Virgin. They do an amazing job to make sure I have an incredible experience. And one of the ways they do that is that they're leveraging Chatter. They're leveraging Chatter to collaborate amongst those employees, to figure out how to create that fun experience that you saw in the video.