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NYPD Twitter Strategy

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Manual con lineamientos, guías y mejores prácticas del Departamento de Policía de Nueva York para Redes Sociales.

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NYPD Twitter Strategy

  1. 1. William J. Bratton Police Commissioner ORIENTATION: NYPD Social Media Rollout One Police Plaza Monday, June 23rd , 2014 NYPD
  2. 2. ORIENTATION June 23, 2014
  3. 3. Index DCSI Contact List 1 Twitter Phase Two Agenda 2 DCSI: Introduction 3 DCPI: Twitter How-To 4 DCIT: Internet Policy Secure Practices 5 DCLM: Guidance on Legal Policy regarding Social Media 6 DCPI 7 Detective Bureau 8 Chief of Department & Strategic Communications 9 DCCP 10 DCPI: Twitter Hot-To Part 2 11 Phase 1 Success Stories 12 DCSI Twitter Metrics 13 Appendix A 14 Appendix B 15
  4. 4. Deputy Commissioner Strategic Initiatives Office Contact List Main Line: 646-610-4057 Fax: 646-610-4026 Deputy Commissioner Zachary Tumin Deputy Inspector Brandon del Pozo Captain Ian Syversen Director Martha Norrick Lieutenant Rhonda O’Reilly-Bovell Sergeant Matthew Delaney Sergeant Brighid O’Neil Sergeant Stella Urban Police Officer Matthew Tocco Research Analytics Benjamin Singleton Policy Advisor Alden Foster Senior Police Administrative Aide Clare Cranston
  5. 5. Page 1 TWITTER PHASE TWO Invited DC Zachary Tumin Capt. Frank Merenda Insp. Kerry Sweet Lt. Patrick Devito Insp. Jesus Pintos Sgt. Matthew Delaney DI Brandon del Pozo Sgt. Joseph Freer DI Luis Despaigne DI Anthony Tasso DI Jeffrey Schiff DI Andrew Savino Capt. Ian Syversen Sgt. LisaMarie Newkirk Sgt. Anthony Direnzo Sgt. Aaron Lai Dir. Martha Norrick Policy Adv. Alden Foster Capt. Oliver Pu-Folkes Lorraine Coleman Capt. Thomas Conforti Attny. Carrie Talansky Capt. Daniel Sosnowik Katherine Byrns June 23, 2014 ORDER OF PRESENTATION 1. POLICE COMMISSIONER TO ADDRESS GROUP 2. DCSI –INTRO 3. Twitter How-To (Part 1) 4. DCIT 5. BREAK 6. DCLM 7. DCPI / DETECTIVE BUREAU 8. LUNCH 9. CHIEF OF DEPARTMENT / CRIME PREVENTION 10. STRATEGIC COMMUNICATIONS 11. DCCP 12. DCPI Tweet Orientation
  6. 6. Page 2 13. 5 PCT - COMMANDERS SPEAK ON EXPERIENCES 14. BREAK 15. DCSI 16. DCSI – Closing Commentary
  7. 7. TWITTER PHASE TWO DCSI Intro
  8. 8. TWITTER PHASE TWO DCPI Twitter How-To Twitter basics
  9. 9. TWITTER PHASE TWO DCIT Internet Policy Secure Practices
  10. 10. Social Media Security May 2014 New York City Police Department Information Security Office TLP: GREEN TLP: GREEN
  11. 11. Best Practices - Twitter • Users can protect themselves by following simple best practices. DCIT has implemented these mandatory policies: • Only NYPD approved devices can be used to access Twitter. • Personal devices shall never be used unless approved. • Strong passwords for Twitter accounts are required. • *Never* give the account username and password to anyone, ever, for any reason. • *Always* use Twitter’s multi-factor authentication feature, requiring a login code sent by SMS message to the user’s NYPD phone. • Computer and Operating Systems (including mobile devices) must have the latest patches, approved permissions/account configuration, antivirus engine and antivirus signatures. • *Never* click on URLs provided in DMs or @ communications. If a legitimate party needs to communicate a URL to the NYPD, ask them to send it over email (this has the double advantage of requiring an exchange that will prove the other party isn’t a bot). • Accessing shortened URLs is prohibited. A URL expander *must* be employed to view the full URL before accessing it. • Access to the NYPD Official Twitter accounts is authorized via HootSuite only. Other third party applications, or access via twitter.com are not authorized. • Log out of HootSuite and close the browser when not in use. This means closing *all* tabs in the browser, and all instances of separate windows of that browser. TLP: GREEN TLP: GREEN 1
  12. 12. TWITTER PHASE TWO DCLM Guidance on Legal Policy regarding Social Media
  13. 13. Disclaimer: “The official Twitter of the New York City Police Dept. Call 911 for emergencies - 311 for non-emergencies. Account not monitored 24/7.” Reports of crime  The purpose of Twitter is not to report emergencies, crimes, or quality of life conditions.  However, if someone reports a crime, emergency or quality of life condition on Twitter, you have an affirmative duty to address it. Allegations of corruption, misconduct or civilian complaints  Patrol Guide procedures 207-22 and 207-31 mandate that members of the service who become aware of allegations of corruption, misconduct or civilian complaints report said allegations to: (1) the commanding officer or (2) the Internal Affairs Bureau. Twitter policy allows for the removal of the following types of tweets:  Tweets threatening violence against others  Tweets of pornography or obscenity  Tweets of other people’s private and confidential information without their consent (e.g. street addresses, credit card numbers, social security numbers)  Tweets advocating unlawful or illegal activities  *Remember: Only Twitter can remove tweets Obscenity and Tweeting  Material is obscene if (1) the average person, applying contemporary community standards, would find that considered as a whole, its predominant appeal is to the prurient interest in sex, and (2) it depicts Office of the Deputy Commissioner Legal Matters
  14. 14. or describes in a patently offensive manner, actual or simulated: sexual intercourse, criminal sexual act, sexual bestiality, masturbation, sadism, masochism, excretion or lewd exhibition of the genitals, and (3) considered as a whole, it lacks serious literary, artistic, political, and scientific value. Tweets = First Amendment Speech  Just because its offensive, doesn’t mean you can have it removed.  Example: “Officer Smith is a motherf*&ker #DieOfficerSmith” • The tweet is offensive but it is not threatening nor does it violate Twitter’s terms of use. Parolee Information  You may post information about released parolees.  Parolee information is available to the public on NYS Division of Parole’s website.  Do not editorialize. • Inappropriate: John Smith was released today on parole. He is now trolling your neighborhood. If you see him, keep your kids away from him. He’s a rapist! • Appropriate: John Smith, convicted of a rape in the 88 precinct in 2009, was released on parole today. Delete the Tweet  Wanted Posters must be removed upon sealing of an arrest.  Information that is no longer relevant to the public (e.g. missing person who was found or wanted person who was arrested) should be removed. Questions  Call the Legal Bureau (646) 610-5400 / 0700-2300 M-F  Call Operations outside of these hours (646) 610-5580 June 2014
  15. 15. Twitter media policy Please see this article for more information on flagging and reporting other images violations. What can I upload? What will Twitter remove? Our goal is to provide a service that allows you to discover and receive content from sources that interest you as well as to easily share your content with others. We also want you to understand our guidelines for making sure your content is labeled appropriately. For the most part, using common sense won’t steer you wrong. If you upload media that might be considered sensitive content such as nudity, violence, or medical procedures, you should consider applying the account setting “Mark my media as containing sensitive content”. We do not mediate content, whether that content is an image or text; however, some content is not permissible by law. All content should be marked appropriately as per our guidelines. You may not use our service for any unlawful purposes or in furtherance of illegal activities. International users agree to comply with all local laws regarding online conduct and acceptable content. Uploaded images that are reported and that are determined to violate the law will be removed from the site and your account will be suspended. Please review the Twitter Rules for more information on these violations. Images that have been marked as containing sensitive content will have a warning message that a viewer must click through before viewing the image. Only users who have opted in to see possibly sensitive content will see these images without the warning message. Check out this article for more information on settings and best practices. What happens to reported media? After you flag someone else’s media, the Twitter team will review and determine if that media requires a warning message in order to comply with Twitter’s Media Policies. Please remember that by flagging media you are bringing it to the attention of the Twitter team. The flagged content will not automatically receive a warning message or be removed from the site. Please review this article if you’d like to learn more about what happens to your account if your media is flagged.
  16. 16. The Twitter Rules Our goal is to provide a service that allows you to discover and receive content from sources that interest you as well as to share your content with others. We respect the ownership of the content that users share and each user is responsible for the content he or she provides. Because of these principles, we do not actively monitor and will not censor user content, except in limited circumstances described below. Content Boundaries and Use of Twitter In order to provide the Twitter service and the ability to communicate and stay connected with others, there are some limitations on the type of content that can be published with Twitter. These limitations comply with legal requirements and make Twitter a better experience for all. We may need to change these rules from time to time and reserve the right to do so. Please check back here to see the latest. o Impersonation: You may not impersonate others through the Twitter service in a manner that does or is intended to mislead, confuse, or deceive others. o Trademark: We reserve the right to reclaim usernames on behalf of businesses or individuals that hold legal claim or trademark on those usernames. Accounts using business names and/or logos to mislead others may be permanently suspended. o Private information: You may not publish or post other people's private and confidential information, such as credit card numbers, street address or Social Security/National Identity numbers, without their express authorization and permission. o Violence and Threats: You may not publish or post direct, specific threats of violence against others. o Copyright: We will respond to clear and complete notices of alleged copyright infringement. Our copyright procedures are set forth in the Terms of Service. o Unlawful Use: You may not use our service for any unlawful purposes or in furtherance of illegal activities. International users agree to comply with all local laws regarding online conduct and acceptable content. o Misuse of Twitter Badges: You may not use badges, such as but not limited to the Promoted or Verified Twitter badge, unless provided by Twitter. Accounts using these badges as part of profile photos, header photos, background images, or in a way that falsely implies affiliation with Twitter may be suspended.
  17. 17. Abuse and Spam Twitter strives to protect its users from abuse and spam. User abuse and technical abuse are not tolerated on Twitter.com, and may result in permanent suspension. Any accounts engaging in the activities specified below may be subject to permanent suspension. o Serial Accounts: You may not create multiple accounts for disruptive or abusive purposes, or with overlapping use cases. Mass account creation may result in suspension of all related accounts. Please note that any violation of the Twitter Rules is cause for permanent suspension of all accounts. o Targeted Abuse: You may not engage in targeted abuse or harassment. Some of the factors that we take into account when determining what conduct is considered to be targeted abuse or harassment are: o if you are sending messages to a user from multiple accounts; o if the sole purpose of your account is to send abusive messages to others; o if the reported behavior is one-sided or includes threats o Username Squatting: You may not engage in username squatting. Accounts that are inactive for more than six months may also be removed without further notice. Some of the factors that we take into account when determining what conduct is considered to be username squatting are: o the number of accounts created o creating accounts for the purpose of preventing others from using those account names o creating accounts for the purpose of selling those accounts o using feeds of third-party content to update and maintain accounts under the names of those third parties o Invitation spam: You may not use Twitter.com's address book contact import to send repeat, mass invitations. o Selling usernames: You may not buy or sell Twitter usernames. o Malware/Phishing: You may not publish or link to malicious content intended to damage or disrupt another user’s browser or computer or to compromise a user’s privacy. o Spam: You may not use the Twitter service for the purpose of spamming anyone. What constitutes “spamming” will evolve as we respond to new
  18. 18. tricks and tactics by spammers. Some of the factors that we take into account when determining what conduct is considered to be spamming are: o If you have followed and/or unfollowed large amounts of users in a short time period, particularly by automated means (aggressive following or follower churn); o If you repeatedly follow and unfollow people, whether to build followers or to garner more attention for your profile; o If your updates consist mainly of links, and not personal updates; o If a large number of people are blocking you; o If a large number of spam complaints have been filed against you; o If you post duplicate content over multiple accounts or multiple duplicate updates on one account; o If you post multiple unrelated updates to a topic using #, trending or popular topic, or promoted trend; o If you send large numbers of duplicate @replies or mentions; o If you send large numbers of unsolicited @replies or mentions in an aggressive attempt to bring attention to a service or link; o If you add a large number of unrelated users to lists in an attempt to bring attention to an account, service or link; o If you repeatedly create false or misleading content in an attempt to bring attention to an account, service or link; o Randomly or aggressively favoriting Tweets through automation in an attempt to bring attention to an account, service or link; o Randomly or aggressively Retweeting accounts through automation in an attempt to bring attention to an account, service or link; o If you repeatedly post other users' account information as your own (bio, Tweets, url, etc.); o If you post misleading links (e.g. affiliate links, links to malware/click jacking pages, etc.); o Creating multiple misleading accounts in order to gain followers; o Selling followers; o Purchasing followers;
  19. 19. o Using or promoting third-party sites that claim to get you more followers (such as follower trains, sites promising "more followers fast," or any other site that offers to automatically add followers to your account); o Pornography: You may not use obscene or pornographic images in either your profile photo, header photo, or user background. Your account may be suspended for Terms of Service violations if any of the above is true. Please see our help pages on Following rules and best practices and Automation rules and best practices for a more detailed discussion of how the Rules apply to those particular account behaviors. Accounts created to replace suspended accounts will be permanently suspended. Accounts engaging in any of these behaviors may be investigated for abuse. Accounts under investigation may be removed from Search for quality. Twitter reserves the right to immediately terminate your account without further notice in the event that, in its judgment, you violate these Rules or the Terms of Service. We may revise these Rules from time to time; the most current version will always be at twitter.com/rules. Have Questions? Check out our complete list of articles outlining our policies, guidelines, and best practices. To report an account for violation of the Twitter Rules, please use our forms.
  20. 20. Trademark policy Updated October 3, 2012 What is a Trademark Policy Violation on Twitter? Using a company or business name, logo, or other trademark-protected materials in a manner that may mislead or confuse others with regard to its brand or business affiliation may be considered a trademark policy violation. How Does Twitter Respond To Reported Trademark Policy Violations? When we receive reports of trademark policy violations from holders of federal or international trademark registrations, we review the account and may take the following actions: o When there is a clear intent to mislead others through the unauthorized use of a trademark, Twitter will suspend the account and notify the account holder. o When we determine that an account appears to be confusing users, but is not purposefully passing itself off as the trademarked good or service, we give the account holder an opportunity to clear up any potential confusion. We may also release a username for the trademark holder's active use. o We are responsive to reports about confusing or misleading Promoted Tweet and Promoted Trend copy, as well as Promoted Account profile information. For more information, please visit our Trademark Policy for Promoted Products. What Is not a Trademark Policy Violation? Using another's trademark in a way that has nothing to do with the product or service for which the trademark was granted is not a violation of Twitter's trademark policy. o Twitter usernames are provided on a first-come, first-served basis and may not be reserved. For information on why you may not be able to select a certain username, please see our Why Can't I Register Certain Usernameshelp page. o Search and interest keywords advertisers choose are subject to applicable trademark law. Although Twitter may review reports of confusing keywords, we may not disable keywords in every case. For more information about our policies specific to Promoted Products,
  21. 21. please see our Promoted Products Policy and our Trademark Policy for Promoted Products. Reseller Policy (applies only to the United States) Resellers may promote the resale of the genuine branded goods of a trademark holder, provided that they comply with certain restrictions: o The reseller may not imply affiliation with the trademark owner, such as by falsely representing that it is an authorized agent of the brand owner o The goods must not be materially different from those that have been authorized for sale by the brand owner o If the goods have been repackaged, this fact must be clearly stated Guidelines for News feed, Commentary, and Fan Accounts Twitter users are allowed to create news feed, commentary, and fan accounts. Twitter provides a platform for its users to share and receive a wide range of ideas and content, and we greatly value and respect our users' expression. Because of these principles, we do not actively monitor users' content and will not edit or remove user content, except in cases of violations of our Terms of Service. An account's profile information should make it clear that the account is not actually the company or business entity that is the subject of the news feed/commentary/fan account. Here are some suggestions for distinguishing your account: o Username: The username should not be the trademarked name of the subject of the news feed, commentary, or fan account. o Name: The profile name should not be the trademarked name of the company or include the trademarked name in a misleading manner. o Bio: The bio should include a statement to distinguish it from the real company, such as “Unofficial Account," "Fan Account," or "Not affiliated with…" o Profile photo, header photo, or background image: The account should not use another’s trademark, logo or other copyright-protected image without express permission.
  22. 22. o Communication with other users: The account should not, through private or public communication with other users, try to deceive or mislead others about your identity. Users may also choose to use different language to indicate that an account is not associated with the actual brand/company/product so long as it is clear and not confusing to others, and does not mislead or deceive. If an account is reported to be confusing, we may request that the account holder make further changes to bring the account in compliance with these best practices. How Can I Make My Own Account's Brand or Business Affiliation Clear? We strongly recommend that you use all of Twitter's account settings (account name, location, web, and bio) to make your account's affiliation clear. o Please see our How to Change Your Profile Picture or Information page for instructions on customizing your account. In particular, we recommend clearly stating your location, including your website if you have one, and clearly describing your brand or business in the bio, if applicable. o You can also consider linking your official website to your Twitter account. Twitter Buttons are an easy way to add Twitter actions like “Follow” and “Mention” directly to your website. What Information is Required When Reporting Trademark Policy Violations? In order to investigate trademark policy violations, please provide all of the following information: Username of the reported account (e.g., @safety or http://www.twitter.com/safety): Your company name: Your company Twitter account (if there is one): Company website: Your trademarked word, symbol, etc. (e.g. Twitter): Trademark registration number: Trademark registration office (e.g., USPTO): Note: A federal or international trademark registration number is required. If the name you are reporting is not a registered mark (e.g., a government agency or non-profit organization), please let us know:
  23. 23. Your first and last name: Title: Address: Phone: Fax: Email (must be from company domain): Description of confusion (e.g., passing off as your company, including specific descriptions of content or behavior): Requested Action (e.g., removal of violating account or transfer of trademarked username to an existing company account): How Do I Report a Trademark Policy Violation? You do not need a Twitter account to submit a trademark report. Holders of registered trademarks can report possible violations to Twitter's Policy Team through our support forms. Please submit trademark-related requests from your company email address and follow the format above to help expedite our response. Also, be sure to clearly describe to us why the account or Tweets may cause confusion with your mark. Reporting spam on Twitter "Spam" describes a variety of prohibited behaviors that violate the Twitter Rules. Behaviors that constitute "spamming" will continue to evolve as we respond to new tactics by spammers. What is spam? Here are some common tactics that spam accounts often use: o Posting harmful links (including links to phishing or malware sites) o Aggressive following behavior (mass following and mass un-following for attention) o Abusing the @ reply or @ mention function to post unwanted messages to users o Creating multiple accounts (either manually or using automated tools) o Posting repeatedly to trending topics to try to grab attention
  24. 24. o Repeatedly posting duplicate updates o Posting links with unrelated tweets How to report spam: If you think you've found a spam profile, follow these steps to report it to us: 1. Visit the spam account's profile. 2. Click or tap the gear icon. This brings up a drop-down actions menu. 3. Select Block or Report. 4. If you do not wish to block this account, uncheck the Block option. 5. Select This is a spam account. 6. You can find out more about the block feature on our Blocking users on Twitter help page. This page also shows you how to unblock an account if you've changed your mind. How to report other harmful accounts: If you find other harmful, annoying, or illegal content on Twitter, please view our help page for information on how to file Terms of Service or Rules complaints. Thanks! Reporting individual Tweets You can also report individual Tweets that are in violation of the Twitter Rules or our Terms of Service. This includes spam, harassment, impersonation, copyright, or trademark violations. Learn more about how to report Tweets. Still need help? Contact Support.
  25. 25. Guidelines for Law Enforcement These guidelines are intended for law enforcement authorities seeking information about Twitter accounts. Information concerning requests to withhold content on Twitter is available here. More general information is available in our Privacy Policy, Terms of Service, and Twitter Rules. What is Twitter? Twitter is a real-time global information network that lets users create and share ideas and information instantly. People and organizations send 140-character messages through our website and mobile site, client applications (e.g., Twitter for Android; Twitter for iOS), SMS, or any variety of third-party applications. For more information, please visit: https://about.twitter.com. For the latest on Twitter's features and functionality please visit our Help Center. Who Holds Twitter Account Information? In accordance with our Privacy Policy and Terms of Service, user account information is held by Twitter, Inc. What Account Information Does Twitter Have? Most Twitter account information is public, so anyone can see it. A Twitter account profile contains a profile photo, header photo, background image, and status updates, called Tweets. In addition, the account holder has the option to fill out a location (e.g., San Francisco), a URL (e.g., twitter.com), and a short "bio" section about the account for display on their public profile. Please see our Privacy Policy for more information on the data we collect from and about users. Does Twitter Have Access to User-Generated Photos or Videos? Twitter provides photo hosting for some image uploads (i.e., pic.twitter.com images) as well as Twitter account profile photos, header photos, and account background images. However, Twitter is not the sole photo provider for images that may appear on the Twitter platform. More information about posting photos on Twitter can be found here. Twitter does not provide hosting for videos other than those posted to Vine.
  26. 26. What is Vine? Vine is a standalone mobile service, owned by Twitter, Inc., that lets users create and share short looping videos. More information is available in our Help Center. Data Retention Information Twitter retains different types of information for different time periods. Given Twitter's real-time nature, some information (e.g., IP logs) may only be stored for a very brief period of time. Some information we store is automatically collected, while other information is provided at the user’s discretion. Though we do store this information, we cannot guarantee its accuracy. For example, the user may have created a fake or anonymous profile. Twitter doesn’t require real name use, email verification, or identity authentication. More information on Twitter’s retention policies can be found in our Privacy Policy. NOTE: Once an account has been deactivated, there is a very brief period in which we may be able to access account information, including Tweets. More information about deactivated accounts is available here. Content deleted by account holders (e.g., Tweets) is generally not available. Preservation Requests We accept requests from U.S. law enforcement to preserve records which constitute potentially relevant evidence in legal proceedings. We will preserve, but not disclose, a temporary snapshot of the relevant account records for 90 days pending service of valid legal process. Preservation requests, in accordance with applicable law, should be signed by the requesting official, include the @username and URL of the subject Twitter profile (e.g., @safety and https://twitter.com/safety), have a valid return official email address, and be sent on law enforcement letterhead. Requests may be sent via the methods described below. Requests for Twitter Account Information Requests for user account information from U.S. law enforcement should be directed to Twitter, Inc. in San Francisco, California. Twitter responds to valid legal process issued in compliance with U.S. law.
  27. 27. Private Information Requires a Subpoena or Court Order Non-public information about Twitter users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process – or in response to a valid emergency request, as described below. Contents of Communications Requires a Search Warrant Requests for the contents of communications (e.g., Tweets, Direct Messages, photos) require a valid search warrant from an agency with proper jurisdiction over Twitter. Will Twitter Notify Users of Requests for Account Information? Yes. Twitter's policy is to notify users of requests for their account information, which includes a copy of the request, prior to disclosure unless we are prohibited from doing so (e.g., an order under 18 U.S.C. § 2705(b)). Exceptions to prior notice may include exigent or counterproductive circumstances (e.g., emergencies; account compromises). What Details Must Be Included in Account Information Requests? When requesting user account information, please include: o The @username and URL of the subject Twitter account in question (e.g., @safety and https://twitter.com/safety); o Details about what specific information is requested (e.g., basic subscriber information) and its relationship to your investigation; o NOTE: Please ensure that the information you seek is not available from our public API. We are unable to process overly broad or vague requests. o A valid official email address (e.g., name@agency.gov) so we may get back in touch with you upon receipt of your legal process.
  28. 28. Requests may be submitted by fax or mail; our contact information is available at the bottom of these Guidelines. Requests must be made on law enforcement letterhead. NOTE: We do not accept legal process via email at this time; our support system does not allow attachments for security reasons. Production of Records Unless otherwise agreed upon, we currently provide responsive records in electronic format (i.e., text files that can be opened with any word processing software such as Word or TextEdit). Records Authentication The records that we produce are self-authenticating. Additionally, the records are electronically signed to ensure their integrity at the time of production. If you require a declaration, please explicitly note that in your request. Emergency Disclosure Requests In line with our Privacy Policy, we may disclose account information to law enforcement in response to a valid emergency disclosure request. Twitter, Inc. evaluates emergency disclosure requests on a case-by-case basis in compliance with relevant U.S. law (e.g.,18 U.S.C. § 2702(b)(8)). If we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information necessary to prevent that harm, if we have it. How To Make an Emergency Disclosure Request If there is an exigent emergency that involves the danger of death or serious physical injury to a person that Twitter may have information necessary to prevent, law enforcement officers can submit an emergency disclosure request through our web form (the quickest and most efficient method). Alternatively, you may fax emergency requests to 1-415-222-9958 (faxed requests may result in a delayed response); please include all of the following information: o Indication on your cover sheet, which must be on law enforcement letterhead, that you're submitting an Emergency Disclosure Request;
  29. 29. o Identity of the person who is in danger of death or serious physical injury; o The nature of the emergency (e.g., report of suicide, bomb threat); o Twitter @username and URL (e.g., @safety and https://twitter.com/safety) of the subject account(s) whose information is necessary to prevent the emergency; o Any specific Tweets you would like us to review; o The specific information requested and why that information is necessary to prevent the emergency; o The signature of the submitting law enforcement officer; and o All other available details or context regarding the particular circumstances. International law enforcement authorities may submit requests for emergency disclosure. Mutual Legal Assistance Treaties Twitter, Inc.’s policy is to promptly respond to requests that are issued via U.S. court either by way of a mutual legal assistance treaty (“MLAT”) and letters rogatory, upon proper service of process. Assisting a Twitter User If you are assisting a Twitter user with an investigation and want to obtain a copy of the Twitter user’s non-public account information, please ask the user to contact us directly (see below) to request his or her own information. Twitter Archive Registered Twitter account holders can obtain a download of Tweets posted to their Twitter account. Directions on how a user can request that information is available in our Help Center. Non-Public Information Twitter does not currently offer account holders a self-serve method to obtain other, non-public information (e.g., IP logs) about their Twitter accounts. If a Twitter user requires his or her non-public account information, please direct the user to request this information directly from Twitter, Inc. by sending an email to privacy@twitter.com with subject: Request for Own Account Information; we will respond with further instructions.
  30. 30. Other Issues Most issues can be resolved by having Twitter account holders submit inquires directly to us through our Help Center. More information on how to report violations is available here. General Inquiries Other general inquiries from law enforcement or government officials can be submitted through our web form. Contact Information Our address and fax details are: Twitter, Inc. c/o Trust & Safety - Legal Policy 1355 Market Street, Suite 900 San Francisco, CA 94103 Fax: 1-415-222-9958 (attn: Trust & Safety - Legal Policy) Receipt of correspondence by any of these means is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service. Non-law enforcement requests should be submitted through our Help Center.
  31. 31. TWITTER PHASE TWO DCPI
  32. 32. TWITTER POSTING EXAMPLES CRIME STOPPERS POSTINGS  “You don’t have to give your name to share information and help keep the 84th Precinct safe. Please visit the Crime Stoppers’ website at www.crimestoppers.nyc.gov to see our wanted gallery.” PROGRAM POSTINGS  Security Surveys: “Contact the 84th Precinct’s Crime Prevention Officer at 718-555- 5555 to schedule a security survey of your home or business – you will receive a confidential, in-depth written report addressing security vulnerabilities and suggesting corrective measures free of charge.”  Operation Identification: “Bring your portable valuables such as laptops, tablets, cellular phones, etc. to the 84th Precinct to register with the Police Department – we will loan you an engraver to mark your valuables with an identifiable serial number and provide you with window stickers to alert people that your property has been registered with the Department’s Operation Identification program.”  Taxi/Livery Robbery Inspection Program (TRIP): “Taxi and livery drivers living or working in the 84th Precinct – enroll in the Department’s Taxi/Livery Robbery Inspection Program today. Police are permitted to briefly stop an enrolled vehicle at any time of the day or night to verify the safety of the driver and riders.”  Bike Registration: “Enroll your bicycle with the 84th Precinct today – we will mark your bike with an identification number using an engraver, and affix a difficult to remove decal. In the event that the bicycle is stolen and recovered, it can be traced back to you through the I.D. number.” RECRUITMENT POSTINGS  Police Officer: “The Police Department is seeking the best and brightest recruits to support and continue our increasingly complex crime-fighting mission. We offer benefits, varied work assignments, and unlimited opportunity. Take the NYPD Exam today! Visit www.nypdrecruit.com for details.”  Cadet: “College students – for an outstanding hourly wage, tuition assistance, a flexible work schedule, and promotional opportunities, begin your police career by joining the NYPD’s Cadet Corps. Visit www.nypdcadets.com for further information.”  Auxiliary Police: “Interested in giving back to your community? Join the NYPD’s Auxiliary Police, and volunteer at your local precinct. You will provide extra “eyes
  33. 33. and ears” for the Department by performing uniformed patrols to observe and report conditions requiring the services of the regular police. Volunteers come from many diverse backgrounds and a myriad of occupations throughout the City – contact the 84th Precinct’s Auxiliary Coordinator at 718-555-5555 for more information.”  Explorer Program: “Law Enforcement Exploring is a community service, career- oriented program designed to educate young men and women, ages 14-20, about law enforcement. Explorers are taught the importance of higher education, self discipline, and respect for authority while they actively participate in community service projects and other Exploring events. Contact the 84th Precinct’s Community Affairs Officer at 718-555-5555 to enroll your child today.” COMMUNITY COUNCIL POSTINGS  “The 84th Precinct Community Council president Jane Smith invites all who live and work in our community to our monthly meetings, held the third Tuesday of every month at the 84th Precinct at 7:00 p.m. Visit www.nyc.gov/ communityaffairs/084pctcommunitycouncil.gov for a calendar of special events and more information.” TRAFFIC CONDITIONS POSTINGS  Traffic Alert: “Henry Street between Atlantic Avenue and Montague Street will be closed to all vehicles between the hours of 9:00 a.m. and 5 p.m. on Saturday, June 1st , 2013 due to construction. Use Court Street as an alternate route.”  Collision Data: “To view the New York City Police Department’s Motor Vehicle collision Data Reports please visit, http://www.nyc.gov/html/nypd/html/ traffic_reports/motor_vehicle_collision_data.shtml, for a complete list of statistical information.” COMMUNITY AFFAIRS POSTINGS  Gun Buyback: “Join the 84th Precinct, the King’s County District Attorney, and the Grace Episcopal Church on Sunday, June 2nd , 2013 between 8 a.m. and 3 p.m. at Grace Church on Hicks Street between Joralemon and Remsen Streets for a Cash for Guns event – the Police Department will pay two hundred dollars for any handgun, sawed-off shotgun, or assault weapon in apparent operative condition, no questions asked.”  Cricket League: “The NYPD’s Cricket League is a recreational league founded to develop better relations between New York Police and the immigrant communities
  34. 34. within the city. Contact the 84th Precinct’s Community Affairs Officer at 718-555- 5555 for more information.”  Parades: “The annual St. George’s parade and street fair will be held on Saturday June 9th , 2013, from 10:00 am to 5:00 p.m. Willow Place between Joralemon and State streets will be closed for the festivities, and representatives from the 84th Precinct will be available to answer questions about the Department’s Auxiliary and Explorer programs.” CRIME DATA POSTINGS  Crime Statistics: “To view the crime statistics in your neighborhood visit, http://www.nyc.gov/html/nypd/html/crime_prevention/crime_statistics.shtml, for a complete list, borough, and precinct crime statistics.”  Crime Statistics: “To view Historical New York City Crime Data visit, http://www.nyc.gov/html/nypd/html/analysis_and_planning/historical_nyc_crime_dat a.shtml, for a breakdown of crime from 2000-2012.” CRIME PREVENTION POSTINGS  “Personal Safety Alert: Carry purses, portfolios or briefcases in a manner that will allow you to let go. Straps placed across your shoulder, around your neck or wrapped around your waist have caused injuries because women could not free themselves during a purse snatch. For more tips, contact the NYPD’s Crime Prevention Division at 212-614-6741.”  “Personal Safety Alert: Be street smart – use well-populated and well-lit streets. If you suspect you're being followed, stay away from deserted blocks and head for an area where there are people or to the nearest open store. For more tips, contact the NYPD’s Crime Prevention Division at 212-614-6741.”  “Personal Safety Alert: Park in a well-lit area to discourage a personal attack and reduce the risk of your car being stolen. Look around before exiting your car. Close all windows and lock the doors. Take any valuables with you. For more tips, contact the NYPD’s Crime Prevention Division at 212-614-6741.”
  35. 35. TWITTER PHASE TWO Detective Bureau
  36. 36. Detective Bureau  Request for Media Attention (RMA)  Request for Social Media Attention (RSMA)  Wanted Posters  Crime Stoppers
  37. 37. TWITTER PHASE TWO Chief of Department & Strategic Communications
  38. 38. Report It. Safety CON ED: 800.752.6633 NATIONAL GRID (KEYSPAN): 800.930.5003 DEP/WATER: 311 PSEG LI: 800.490.0025 Request I.D. Deception Burglaries. What Can I Do? Stay inside your home and do not open the door. Do not invite anyone into your home while you verify a “work order.” You may want to keep a list of utility companies phone numbers in a convenient location Contact the company to verify employee’s legitimacy (company numbers may be looked up via internet or on your bill). You may want to keep a list of utility company phone numbers in a convenient location. Contact Immediately report a theft or suspicious activity to the NYPD by calling 911. If you can not verify the I.D., feel unsafe, or suspect criminal activity, call 911 immediately. Verify his/her I.D. through the view finder (peephole). The Scam. Criminals often target elderly victims, and operate during normal business hours (9am-5pm), making them less likely to question the situation. These impersonators use false covers such as; utility companies, delivery companies, and companies such as plumbing or electrical contractors. A common ploy being used is; “A pipe broke down the block and we have to check the water.” Once inside, the perpetrator(s) manipulate and distract a victim while pocketing their valuables. Your Command Here Address Phone Email
  39. 39. TIPS FOR YOUR PERSONAL SAFETY ATM. What Can I Do? Be aware of suspicious people near the entrance. Be Aware Avoid ATM's that have unlocked doors or are directly out on the street. Indoor Put your money away and take your card and receipt before exiting an ATM. Money Your card is exclusively for your entry only. Card Make sure the door closes behind you. Lock Use well-lit, well-populated ATM's. People Immediately report a theft or suspicious activity to the NYPD by calling 911. Report It. Block a bystander's view when doing your transaction. View Use mirrors, positioned at the ATM, to see behind you. Mirrors Your Command Here Address Phone Email
  40. 40. Report It. Green Dot Card Scam. What Can I Do? If you can not verify the I.D., feel unsafe, or suspect criminal activity, call 911 immediately. Caution Be suspicious of callers who demand immediate payment for any reason. Information Never give out information to anyone who emails or calls you unsolicited. Know Them Never wire money, provide debit or credit card numbers or Green Dot Money-Pak card numbers to someone you do not know. Know This Utility companies and government agencies will not contact you demanding immediate payment by Money-Pak. Remember Remember that anyone who has the number on a Green Dot Money-Pak card has access to the funds on the card. The Scam. People are losing thousands of dollars in a phone scam involving Green Dot MoneyPak cards.After receiving a call from someone who claims to be collecting a debt from either a Utility Company, the IRS or as settlement for an auto accident; people are being threatened with the loss of their heat, electric, possible deportation or criminal prosecution. Three typical scenarios: IRS Scam -- A caller informs the victim that they owe back taxes to the IRS and must make immediate payment with a Green Dot Money-Pak. Accident Scam -- The victim’s family member had a car accident and the caller threatens physical violence unless immediate reimbursement is made with a Green Dot Money-Pak. Utility Scam -- Utility companies demand immediate payment by Green Dot Money-Pak or your electricity or gas will be turned off. Your Command Here Address Phone Email
  41. 41. 1500px 500px 70px 70px Desktop Mobile iPhone
  42. 42. NEVER LEAVE YOUR PERSONAL PROPERTY UNATTENDED Property Theft. What Can I Do? Don’t leave laptop computers unattended -- even for a minute. Laptops Carry your purse close to your body. Never wrap the strap around your body. Purse Follow your instincts. Remember, “If it seems too good to be true, it probably is.” Instincts When in a bar or restaurant, don't leave your handbag over the back of your chair, on a stool or on the floor. Handbags Carry only the amount of cash or number of credit cards necessary to make your purchases for the day. Cash & Cards White headsets are a dead giveaway. Protect your musical device by keeping it out of sight. Headsets Place items out of sight in the trunk of your vehicle prior to reaching your destination. Never leave packages in the vehicle. Car Items Immediately report a theft or suspicious activity to the NYPD by calling 911. Report It. Hold on to your cell phone and keep it secured out of sight when not in use. Cell Phones Never Carry your wallet in the rear pants pocket which is one of the easiest to pick. Wallets Be wary of distractions. Sometimes one perp diverts your attention while another picks your pocket or steals your belongings. Distractions Report It. Vehicle Theft. What Can I Do? Contact your local precinct crime prevention officer or visit our website at www.nyc.gov/nypd for more information on the programs we offer. Lock Always lock and secure your vehicle. Always activate your alarm every time you leave your vehicle. Consider locking lug nuts to deter rim theft. Keys Never leave the keys in the ignition when you exit the vehicle -- even for a minute! Property Never leave property in your vehicle. Items such as loose change, shopping bags, GPS, cell phones, laptops, tablets and the charging chords are targeted by thieves. Parking Park in high traffic or well lit areas, when possible. Enroll Enroll in NYPD anti-theft programs such as VIN Etching, Operation ID and Combat Auto Theft. Safeguard your vehicle.. Vehicles are stolen for a variety of reasons, including theft for parts, insurance fraud, retagging, exporting, and joy riding. To help prevent the theft and damage to your vehicle, we suggest the following:
  43. 43. Report It. Safety CON ED: 800.752.6633 NATIONAL GRID (KEYSPAN): 800.930.5003 DEP/WATER: 311 PSEG LI: 800.490.0025 Request I.D. Deception Burglaries. What Can I Do? Stay inside your home and do not open the door. Do not invite anyone into your home while you verify a “work order.” You may want to keep a list of utility companies phone numbers in a convenient location Contact the company to verify employee’s legitimacy (company numbers may be looked up via internet or on your bill). You may want to keep a list of utility company phone numbers in a convenient location. Contact Immediately report a theft or suspicious activity to the NYPD by calling 911. If you can not verify the I.D., feel unsafe, or suspect criminal activity, call 911 immediately. Verify his/her I.D. through the view finder (peephole). The Scam. Criminals often target elderly victims, and operate during normal business hours (9am-5pm), making them less likely to question the situation. These impersonators use false covers such as; utility companies, delivery companies, and companies such as plumbing or electrical contractors. A common ploy being used is; “A pipe broke down the block and we have to check the water.” Once inside, the perpetrator(s) manipulate and distract a victim while pocketing their valuables. ATM Skimming. What Can I Do? Before Using Give the card reader a tug. See if it feels loose or out of place. Inspect the ATM, gas pump, or credit card reader before using it. Be suspicious if you see anything loose crooked or damaged, or if you notice scratches or adhesive tape/residue. The Scam. ATM “Skimming” occurs when a criminal attaches a phony card reading device over the real card reader located either at the lobby entrance door or on the ATM machine, the phony device looks identical to the real device and is equipped with electronic recorders that will capture the financial information from your card. This data is later used to create “cloned” cards which will later be used to withdraw money. Money Trap Be aware of "Money Trapping", where the criminal attaches a device to the cash dispenser "trapping" the customer's money and retrieves it after the customer leaves the ATM area. Protection When entering your PIN, cover the keypad with your other hand to prevent possible hidden cameras from recording your number. Be careful of ATMs in tourist areas - they are a popular target of skimmers Be Aware Tug These devices are usually attached with two sided tape and can be discovered by simply tugging on areas where the card must be swiped. Skimming device can also be affixed to the card reader at the entrance door to the ATM. Door Report It. Immediately report any skimming devices to your financial institution and the NYPD by calling 911.
  44. 44. TIPS FOR YOUR PERSONAL SAFETY Walking. What Can I Do? Use well-populated and well-lit streets. People If you're driven home, ask the driver to wait until you are safely inside. Escort If you suspect you're being followed, stay away from deserted blocks and head for an area where there are people or to the nearest open store. Open Stores Immediately report a theft or suspicious activity to the NYPD by calling 911. Report It. Should a motorist bother you while you are walking, reverse your direction. If you are still followed, seek a safe location and yell for help, if possible. Evade or Yell TIPS FOR YOUR PERSONAL SAFETY Home. What Can I Do? Have your keys ready before you get to the door. Keys If you live in an apartment, close the lobby door behind you, especially if a stranger is Lobby Door If a stranger asks to use the phone, keep your door locked and tell them you will place the call for them. Keep him/her out of your home. Strangers If there is an emergency, call 9-1-1. Call from a pay phone or a neighbor's house. Wait there for the police to arrive Call 911 Make sure your entrance area is well lit. Entrance Make all visitors and delivery persons use the doorbell. Visitors Place your name on the inside of the mailbox where only the mail carrier will see it. If a name must be on the outside, use only the last name, e.g., the Smiths. Mailbox Should you arrive home and find signs of a burglary, STAY OUT. Vacate
  45. 45. TIPS FOR YOUR PERSONAL SAFETY Elevator. What Can I Do? When waiting for an elevator, leave the lobby/hallway if someone makes you feel uncomfortable. Waiting Stand between the control panel and door when in the elevator. Location If accosted, press as many buttons as possible to try and get the elevator to stop at the next floor. Buttons Check the elevator's mirror before entering. Mirror Immediately report a theft or suspicious activity to the NYPD by calling 911. Report It. Exit the elevator if someone enters that makes you feel uneasy. Exit If you feel the need to give an excuse, you can say, "Oh, I forgot my mail." Forgot TIPS FOR YOUR PERSONAL SAFETY Driving. What Can I Do? TIPS FOR YOUR PROPERTY SAFETY Parking. What Can I Do? Trunk Keep your car well maintained and the gas tank at least half full to avoid getting stranded. Gas Tank Put your purse on the floor of your car. Purse Drive carefully - Help us achieve our Vision Zero goal of no vehicle related deaths Vision Zero Should you suspect that you are being followed, make several turns down active streets. If the vehicle continues to follow, head for the nearest police station, fire house, or open store. Evade Keep valuables secured in the trunk, not lying on the seat next to you. Park Look around before exiting your car. Look Close all windows and lock the doors. Close Take any valuables with you. Take Park in a well-lit area to discourage a personal attack and reduce the risk of your car being
  46. 46. TIPS FOR YOUR PERSONAL SAFETY Purse/Wallet. What Can I Do? Carry purses or briefcases in a manner that will allow you to let go. Grip Always be aware of your surroundings and carry your pocketbook clasp toward you, close to your body, tucked in the bend of your elbow as if it were a football. Carry Be particularly aware of your purse/wallet in crowded situations, such as rush-hour trains and buses. Purse If you are jostled in a crowd, be aware that a pickpocket might be responsible. Bumps Divide money between your purse/wallet and pockets. Cash & Cards Straps placed across your shoulder, around your neck or wrapped around your waist have caused injuries because women could not free themselves during a purse snatch. Straps Carry your keys on your person separate from your identification. Keys If there is a long strap, wrap it around the bag. Long Strap If someone attempts to snatch your pocket book, let go of it, especially if there is a weapon involved. Release TIPS FOR YOUR PERSONAL SAFETY Subway and Bus. What Can I Do? Use only entrances marked by a green indicator, where there is a clerk present 24 hours a day. Entrance Use designated waiting areas during off-peak hours. Wait Cover jewelry; turn stone rings toward the palm side of your hand. Jewelry Stay awake and aware and exit with the crowd. Awake Be aware of your wallet/purse to avoid a pickpocket Stay Alert Wait and walk close to the wall. Walk Have your money or metro card available. Ready Wait for the bus on the sidewalk away from the curb. Sidewalk Ride in the conductor's car during off-peak hours. Ride Sit in the center of the car, away from the door, to avoid a purse or chain snatch. Sit Sit near the front of the bus. Sit in Front
  47. 47. TIPS FOR YOUR PERSONAL SAFETY Phones/Social Media. What Can I Do? When recording an outgoing message on your answering machine, avoid leaving your name, phone number or a message that you're not at home. Stay Aware Say your message confidently. Confidence A good message is, "We are unable to answer the phone, please leave a message." Message Immediately report a theft or suspicious activity to the NYPD by calling 911. Report It. Don’t post when you’ll be away or on vacation in social media networks. Information Register your Smart Phones and Tablets FREE with the NYPD. Register Report It. Green Dot Card Scam. What Can I Do? If you can not verify the I.D., feel unsafe, or suspect criminal activity, call 911 immediately. Caution Be suspicious of callers who demand immediate payment for any reason. Information Never give out personal or financial information to anyone who emails or calls you unsolicited. Know Them Never wire money, provide debit or credit card numbers or Green Dot Money-Pak card numbers to someone you do not know. Know This Utility companies and government agencies will not contact you demanding immediate payment by Money-Pak. Remember Remember that anyone who has the number on a Green Dot Money-Pak card has access to the funds on the card. The Scam. People are losing thousands of dollars in a phone scam involving Green Dot MoneyPak cards.After receiving a call from someone who claims to be collecting a debt from either a Utility Company, the IRS or as settlement for an auto accident; people are being threatened with the loss of their heat, electric, possible deportation or criminal prosecution. Three typical scenarios: IRS Scam -- A caller informs the victim that they owe back taxes to the IRS and must make immediate payment with a Green Dot Money-Pak. Accident Scam -- The victim’s family member had a car accident and the caller threatens physical violence unless immediate reimbursement is made with a Green Dot Money-Pak. Utility Scam -- Utility companies demand immediate payment by Green Dot Money-Pak or your electricity or gas will be turned off.
  48. 48. TIPS FOR YOUR PERSONAL SAFETY ATM. What Can I Do? Be aware of suspicious people near the entrance. Be Aware Avoid ATM's that have unlocked doors or are directly out on the street. Indoor Put your money away and take your card and receipt before exiting an ATM. Money Your card is exclusively for your entry only. Card Make sure the door closes behind you. Lock Use well-lit, well-populated ATM's. People Immediately report a theft or suspicious activity to the NYPD by calling 911. Report It. Block a bystander's view when doing your transaction. View Use mirrors, positioned at the ATM, to see behind you. Mirrors
  49. 49. For drug-related issues call the Mayor’s Drug Hotline at 1 (888) 374-DRUG (3784). If you have information about past crimes, Call 1 800-577-TIPS (8477) Rewards up to $2,000 To report an illegal handgun, Call 1 866 GUN-STOP (486-7867) Rewards up to $1,000 If you have any information or concerns about crews or gangs in your neighborhood, contact the Juvenile Justice Division at (212) 343-3707. All numbers are CONFIDENTIAL. www.youtube.com/nypd www.facebook.com/nypd www.twitter.com/nypdnews www.nyc.gov/nypd WILLIAM J. BRATTON Police Commissioner
  50. 50. BICYCLE SAFETYTIPS & RULES more at www.nyc.gov/bikes 0 5000 10000 15000 20000 12,000 6,000 5,591 1992-2001 2,315 Lives Saved TWO DECADE COMPARISON NYC BLACK MURDER VICTIMS Previous 10 Years 1992-2001 Last 10 Years 2002-2011 2002-2011 3,276 Vs. -41% WILLIAM J.BRATTON Police Commissioner
  51. 51. WILLIAM J.BRATTON Police Commissioner THE SCAM UNFOLDS LIKE THIS: The spiritual blessing con game is a scam that targets elderly women, primarily from the Chinese community.The perpetrators are typically Chinese women who approach potential victims on the street and engage them in conversa- tion.The perpetrator will convince her victim that he or she is being followed by evil spirits and that bad luck or illness will befall the victim or members of his or her family.The con artist then tells her victim that she will help, but only if the victim brings all of her valuables (money and jewelry) to a meeting place where her belongings will be placed into a “good luck” bag for three days. Unfortunately, when the victim opens the bag she will discover that all of her money and jewelry have been removed and replaced with valueless items. AVOID FALLING VICTIM TO THIS CRIME, PLEASE REMEMBER THE FOLLOWING TIPS: Don’t believe strangers who say they can remove bad luck or evil spirits. Don’t hand your valuables over to strangers. Perpetrators are Mandarin or Cantonese speaking females 30 - 40 years of age, working in groups of three (3). If you are approached by such a person, or people, call 911 immediately! If you have any information that may help the police regard- ing these incidents, please call Crime Stoppers @ 1-800- 577-TIPS BEWARE: THE SPIRITUAL BLESSING CON GAME CRIME PREVENTION SECTION
  52. 52. WILLIAM J.BRATTON Police Commissioner Taxi Cab Safety Tips. WILLIAM J.BRATTON Police Commissioner Mobile Phone Safety Tips.
  53. 53. Beware of any caller claiming to be in dire need of money. Do not panic and say a family member’s name. Verify the caller is who they say they are. Ask for a call back number and tell the caller you will call them back. Never wire money in a panic. For more Safety Tips and news follow us @facebook.com/nypd Beware of the Telephone Scam. WILLIAM J.BRATTON Police Commissioner Beware of the Telephone Scam! Telephone Scam Alert Beware of people calling you on the phone and asking you to wire money. Anyone is a potential victim! The target victim of this scam is called by someone claiming to be a relative who needs bail money to get out of jail. Or they may claim your family member has been kidnapped and will demand ransom be paid via a money transfer service such as Western Union. Anyone calling and asking you for money MUST be considered suspicious. If your recieve a call asking you to wire money there is a chance you are being scammed. Crime Prevention Tips Hang up the phone. Remain calm and contact your loved one to verify their safety. Never wire money in a panic. Never give your personal or financial information to the caller. CALL 9-1-1 WILLIAM J.BRATTON Police Commissioner Telephone Scam Safety Tip.
  54. 54. SAFEGUARD YOUR VEHICLE Vehicles are stolen for parts, insurance fraud, retagging, exporting, and joy riding. To help prevent the theft and damage to your vehicle, we suggest the following: Always lock and secure your vehicle. Always activate your alarm every time you leave your vehicle. Never leave the keys in the ignition when you exit the vehicle. Never leave your property in your vehicle. Items such as loose change, shopping bags, GPS, cell phones, laptops, tablets and the charging devices related to electronic devices are targeted by thieves. Park in high traffic or well lit areas, when possible. Enroll in NYPD anti-theft programs such as Operation ID and Combat Auto Theft. Contact your local precinct crime prevention officer or visit our website at www.nyc.gov/nypd about these free programs. IF YOUR CAR IS STOLEN: Report the theft to the police, dial 911. ATTEND YOUR LOCAL PRECINCT COMMUNITY COUNCIL Meetings occur once a month except for July and August. For the time/date, call your local precinct Community Affairs Officer or visit our website listed below. www.nyc.gov/nypd Emergency situations...call 911 Non-emergencies.........call 311 Suspicious activity .......1-888-NYC-SAFE WILLIAM J.BRATTON Police Commissioner For further information please contact our Crime Prevention Section at (646) 610-5323 or via email crimeprevention@nypd.org
  55. 55. If you have information regarding pharmacy robberies or burglaries of prescription medicines please call Crime Stoppers at 1-800-577-TIPS, text "TIP577" (plus your message) to "CRIMES" (274637). CRIME DOESN’T PAY. CRIMESTOPPERS DOES. Sponsored by the New York City Police Foundation PRESCRIPTION DRUGS KILL. REWARDS UP TO $2,000 CALL 1-800-577-TIPS REWARDS UP TO $2,000 for information leading to an arrest and an indictment. CALL 1-800-577-TIPS
  56. 56. TWITTER PHASE TWO DCCP
  57. 57. • Does Twitter fit in with the work of DCCP?
  58. 58.  Increasing awareness to services for victims  Announcing partnerships with other city agencies  Informing community about upcoming events
  59. 59.  Below is a list of example tweets: ◦ National Crime Victims’ Rights Week begins April 6. Visit www.ovc.gov for information about resources and events. #NYPD2014 ◦ Free resources are available to help victims of financial fraud this #NYPD2014. Download here: http://ow.ly/ q1Nmi ◦ April 7-11 is National Youth Violence Prevention Week. Learn how to engage your community: http://ow.ly/ rpMKA #NYPDProtectOurKids2014
  60. 60.  Contact information on presenter: ◦ Captain Oliver Pu-Folkes, Commanding Officer, Collaborative Initiative within the Office of Collaborative Policing ◦ Office # 646-610-8363 ◦ Cell # 917-681-2152 ◦ Email: Oliver.Pufolkes@nypd.org;
  61. 61. TWITTER PHASE TWO DCPI Twitter How-To Part 2 Dos and Don’ts
  62. 62. DEPUTY COMMISSIONER PUBLIC INFORMATION Twitter is about sending and receiving group messages. The messages are limited to 140 characters and they are called tweets. It has many add-ons that make it powerful, but text messages are the real answer to the “what is Twitter question”. Twitter also is considered a social networking service because people create profiles and connect with other people electronically on the service. The connecting process is similar to Facebook, only on Twitter the people who connect with you are called "followers" instead of "friends." As with Facebook, you develop a list of connections whose profiles you can browse and with whom you can swap messages. People use Twitter to learn about topics they care about and to share their thoughts with other people-- in other words, to both send and receive messages. After the service launched in 2006, it quickly became a major communication platform for news and information, used both professionally and personally. Millions of people use it to keep up to date on news and trends in their professions or areas of interest, simply by reading tweets. Celebrities and media professionals are big Twitter users, sending tweets out to legions of followers. Politicians and government officials also send many tweets, which often are quoted in the media as sources of news. Because Twitter is a two-way messaging system, most Twitter users also choose to communicate their own thoughts and ideas by writing and sending tweets to their followers. Those followers can include friends, professional colleagues, others working in the same field, members of other niche audiences, and even the general public. Photos and web links can also be added into tweets however, they do take up some of the 140 character limitation. Twitter by default publishes all of your tweets in a public timeline that anyone can browse. You can make your tweets private, but that severely limits the usefulness of your Twitter account. If people can't browse your tweets because they're private, fewer people will be able to "follow" you, and Twitter is all about people "following" or text-talking to other people. Twitter Jargon Tweet -- Tweet (noun) is a message posted on Twitter with 140 or fewer characters, also called a post or an update. Tweet (verb) means to send a tweet (AKA post, update or message) via Twitter. @ Sign-- The @ sign is an important code on Twitter, used to refer to individuals on Twitter. It is combined with a username and inserted into tweets to refer to that person or send them a public message. (Example: @username.) When @ precedes a username, it automatically gets linked to that user's profile page. Mention -- A mentions refers to a tweet that include a reference to any Twitter user by placing the @symbol in front of their handle or username. (Example: @username.) Twitter tracks mentions of users when the @symbol is included in the message. Profile -- A Twitter profile is the page that displays information about a particular user. Blocking -- Blocking on Twitter means preventing someone from following you or subscribing to your tweets.
  63. 63. Direct Message, DM -- A direct message is a private message sent on Twitter to someone who is following you. These cannot be sent to anyone who is not following you. On Twitter's website, click the "message" menu and then "new message" to send a direct message. Favorite -- Favorite is a feature on Twitter that allows you to mark a tweet as a favorite to easily see it later. Click the "Favorite" link (next to a star icon) beneath any tweet to favorite it. Find People/Who to Follow -- "Find people" is a function on Twitter now marked "Who to Follow" that helps users find friends and other people to follow. Click "Who to Follow" at the top of your Twitter home page to start finding people. This article explains how to find celebrities on Twitter. Follow, Follower -- Following someone on Twitter means subscribing to their tweets or messages. A follower is someone who follows or subscribes to another person's tweets. Learn more in this guide to Twitter followers. Handle, Username -- A Twitter handle is a username selected by anyone using Twitter and must contain fewer than 15 characters. Each Twitter handle has a unique url, with the handle added after twitter.com. Example: http://twitter.com/username. Hashtag -- A Twitter hashtag refers to a topic, keyword or phrase preceded by the # symbol. An example is #skydivinglessons. Hashtags are used to categorize messages on Twitter. Read a definition of hashtags or more about using hashtags on Twitter. #FF or Follow Friday -- #FF refers to "Follow Friday," a tradition that involves Twitter users recommending people to follow on Fridays. These tweets contain the hashtag #FF or #FollowFriday. The Guide to Follow Friday explains how to participate in #FF on Twitter. Promoted Tweets -- Promoted tweets are Twitter messages that companies or businesses have paid to promote so they appear at the top of Twitter's search results. Reply, @Reply -- A reply on Twitter is a direct tweet sent by clicking on the "reply" button that appears on another tweet, thus linking the two tweets. Reply tweets always start with "@username." Retweet -- A retweet (noun) means a tweet that had been forwarded or "resent" on Twitter by someone, but was originally written and sent by someone else. To retweet (verb) means to send someone else's tweet to your followers. Retweeting is a common activity on Twitter and reflects the popularity of individual tweets. RT -- RT is an abbreviation for "retweet" that is used as a code and inserted into a message being resent to tell others that it's a retweet. Short Code -- On Twitter, the short code refers to a 5-digit phone number that people use to send and receive tweets by SMS text messages on mobile phones. In the United States, for example, the code is 40404.
  64. 64. Timeline -- A Twitter timeline is a list of tweets that is dynamically updated, with the most recent appearing at the top. Each user has a timeline of tweets from the people they follow, which appears on their Twitter home page. The tweet list appearing there is called a "home timeline." Learn more in this Twitter timelines explainer or this tutorial on Twitter timeline tools. Top Tweets -- Top tweets are the tweets Twitter deems to be most popular at any moment based on a secret algorithm. Twitter describes top tweets as messages "that lots of people are interacting with and sharing via retweets, replies, and more." Top tweets are displayed under the Twitter handle @toptweets. Trending Topic -- Trending topics on Twitter are topics people are tweeting about that are deemed most popular at any given moment. They appear on the right side of your Twitter home page. In addition to the official "trending topics" list, many third-party tools are available for tracking the most popular keywords and hashtags on Twitter. Tweet Button -- Tweet buttons are buttons you can add to any website, which allow others to click the button and automatically post a tweet containing a link to that site. Twitterati -- Twitterati is slang for popular users on Twitter, people who usually have large groups of followers and are well known. Twitosphere -- The Twitosphere (sometimes spelled "Twittosphere") is all the people who tweet. Twitterverse -- Twitterverse is a mashup of Twitter and universe. It refers to the entire universe of Twitter, including all its users, tweets and cultural conventions. Unfollow -- To un-follow on Twitter means to stop subscribing or following another person's tweets. You un-follow people by clicking on "following" on your home page to see your list of followers. Then mouse over "Following" to the right of any user's name and click the red "Unfollow" button.
  65. 65. NYPD Twitter DOs NYPD Twitter DON’Ts Maintain Your Account Update daily (if possible). Use Photos Tweets that include photos or video links are retweeted at a much higher rate than those with text alone. Respond Quickly to Simple Comments & Questions Take the time to be social and engage with those who have taken the time to follow you. Strive for Engagement Ask and answer questions, join conversations and groups, comment on others’ updates, retweet, etc. Over Tweet Consider quality vs. quantity. Ask yourself whether the content you’re tweeting is useful. Just Tweet Headlines & Links To add value to the tweet, give your take on the subject or pull an interesting quote from it. Argue Keep your tweets positive. Keep hot- button topics out of your stream. Know when it’s appropriate to step back instead of adding fuel to the fire. Use Police Jargon Avoid using police jargon, codes and slang in your tweets. Share Your Accomplishments Tweet the positive accomplishments within your command/precinct. Include Useful Hashtags (#) Think of a hashtag as a search term. Use no more than two hashtags per tweet. Use Abbreviations & Acronyms When Possible Learn the Twitter lingo. Proofread Your Tweet Read your tweet twice before posting. Search Twitter for Comments Use search. Twitter’s search bar is one of its greatest assets. Thank People for Comments, Follows, Retweets If you wish to give a more personal thanks, send a direct message (DM) to that person. Use Modified Tweet (MT) to Retweet (RT) a Long Tweet If you “Modify a Tweet,” the proper protocol would be to use “MT @ username:” prior to the message. This lets the reader know that you made changes to it. Use a URL Shortner for Long Links URL shorteners are tools which make long hyperlinks much shorter, saving character space (ex: Goo.gl, Bit.ly). Extend Replies to One Person Twitter is a social platform, take the time to engage all who might contact you. Use CAPS ALL-CAPITAL LETTERS are considered as “shouting” and are difficult to read. Use All 140 characters Try to use 100 - 125 characters to leave room for retweets (RT). Delete Your Tweets Don’t. If in doubt, refer to Department Counsel Guidelines. Ignore Negative Tweets or Complaints You do not have to respond to every tweet, but admit mistakes when you need to, and share how you’re going to address any issues. A simple response can actually turn an angry detractor into an appreciative supporter of the department. Compromise a Case with a Tweet Refer to the Patrol Guide. Mention a Condition without a Conclusion Before you write about a condition, reflect on what you are doing to change that situation. √ X Ideas for Tweets How to Get Involved ■ Thank People ■ Special Category Missing ■ Crime Prevention ■ Local Events: Before & After ■ Officer of the Month ■ Domestic Violence: Tips, Events, Services ■ Traffic Safety & Enforcement ■ Youth Officer: Explorers, Schools, PAL, ect. ■ Precinct Community Council ■ Traffic Conditions ■ Community Affairs ■ Holiday Wishes ■ Initiatives ■ Auxiliary Police & Crossing Guards ■ Department Sports ■ Clergy Liaisons ■ Neighborhood Visits: Stores, Religious ■ Behind the Scenes
  66. 66. 1 Tweeting Guidelines  It is the policy of the New York City Police Department that all existing rules, laws, regulations, orders, and directives that govern on- and off-duty conduct are applicable to conduct associated with social media and networking  Use common sense—remember that what you write is public information  Please familiarize yourself with the inserted Patrol Guide procedures concerning Performance on Duty – Prohibited Conduct (203-06), Public Contact – Prohibited Conduct (203-10) and Release of Information to New Media (212-77)  Below is a list of general guidelines for Dos and Don’ts concerning Twitter posts (please note this list is not exhaustive in nature) : Tweet Suggestions:  Traffic conditions  Community Information  Advisories and Alerts o Missing Persons o Amber Alerts o Crime Alerts (i.e. car break ins, ID theft, or train robberies) o Major events within the precinct boundaries (before, during, and after) o Emergencies  Weather Alerts and Tips  Crime Prevention tips  Domestic Violence tips  Links to other NYC Agencies  Information pertaining to In Case of an Emergency  Wanted Posters  Exceptional police work  Commendations (internal and external)  Pertinent precinct personnel contact information (i.e. Crime Prevention and Community Affairs)  Patterns or Crime Hot Spots  Crime prevention tips  Local news media articles or updates  Retweets of interagency information (i.e. Politicians, Community Groups, 311, NYC.gov)  Appreciation toward community groups  Youth programs and information  PAL, Sports  Ask for questions
  67. 67. 2  Community Affairs  Holidays  Thanking the public  Public invitation to events  Use Photos  Tag people  Use hashtags  Use some shorthand  Get involved  Retweet important topics or police news  Local issues and news Tweets to Avoid  Crime scene information/photos  Ongoing police investigations  Becoming involved in a public argument  Using police jargon  Use of CAPS  Use all shorthand  Use all the characters  I-Cards  Specific Retweets  Compromising photos or information linked to MOS or public individuals/groups  Abusive language or comments  Discriminating or bias information  Any information that is confidential in nature o Color of the day o Muster points and personnel numbers o Detail Rosters o Personal contact information of MOS/Public officials o Any information that may hinder police response to emergencies or prevent effective police investigations  Discrediting of public officials, MOS, or the public in general  Any conduct that is specifically prohibited in the above mentioned Patrol Guide procedures  Political endorsements
  68. 68. TWITTER PHASE TWO NYPD Phase 1 Success Stories
  69. 69. Phase One, Twitter Commander Success Stories 1. Tweet-Along, 112th Pct. Forest Hills residents were allowed virtual access to a tour on patrol with the 112th Precinct. Photographs and job summaries were Tweeted throughout the tour, giving community members an exciting chance to see their neighborhood through the eyes of an NYPD patrol sector. This Twitter segment was followed by several media outlets, and was received positively. 2. Blood Drive, PSA-6 During the month of April, community residents were notified via Twitter of an upcoming Blood Drive to be held at PSA-6. These notification Tweets spread through the community generating interest and enthusiasm, and greatly increasing participation. During a typical blood drive, approximately twenty donors respond, but following the Twitter push, thirty seven donors responded to give blood and help save lives. So great was the level of interest following the Twitter push, the blood drive will return again to PSA-6. 3. Lindenwood Flooding, 106th Pct. In the Lindenwoood section of Howard Beach, Queens, dozens of basements were flooded due to a combination of heavy rains and sewer problems. Some first-floor apartments were also flooded as residents pumped out their homes. About 10 blocks and 100 homes were affected. Residents were kept updated of relief services through @NYPD106Pct. Information provided was retweeted numerous times and used to help residents navigate this crisis. 4. Train Derailment, 112th Pct. On a busy Friday morning in May, a Manhattan-bound F train derailed in Queens, injuring 19 passengers and causing a major disruption to multiple subway lines. 15 passengers suffered minor injuries due to the derailment, while others were treated at area hospitals with more serious injuries, mostly from inhaling smoke. The police and fire departments evacuated 1,000 passengers from the train through subway grates. The passengers had been stranded underground for about an hour. During the incident, @NYPD112 kept New York City residents posted on the event, allaying fears and allowing people to redirect their commute. The @NYPD112 Tweets were the first and primary source of information among all city agencies.
  70. 70. 5. Twitter Easter Egg Hunt, 112th Pct. In a fun twist on the traditional Easter egg hunt, four eggs were hidden within the confines of the 112 Precinct with clues to their location Tweeted out by the precinct commander. During the day, clues revealed the eggs were with various sector cars with instructions to look for RMP numbers, approach the officers and give fun passwords to receive an egg. The lucky winners finding the eggs received an NYPD baseball cap and a gift card. Photographs of the winners were then later posted on the 112th precinct’s Twitter feed. 6. Puerto Rican Day Parade, 25th Pct. Before the annual Puerto Rican Day Parade, numerous Tweets and Retweets were delivered to the community advising of road closures and traffic detours along the parade route and in nearby areas. This allowed community residents to better plan their weekend travel plans in advance of the parade, reducing traffic congestion and creating a safer environment to enjoy the festivities. 7. Violent Gang Takedown, PSA-6 During a carefully coordinated operation in the Manhattanville and Grant housing projects, 40 suspected gang members were arrested in connection with a massive conspiracy and gang investigation. The suspects — members of Make It Happen Boys, Money Avenue and 3 Staccs — were responsible for at least 19 shootings and two homicides. During this large scale sweep, residents of the development were advised via Twitter to remain calm. These Tweets engaged the community and allowed for the peaceful completion of one of the largest gang takedowns in New York City history.
  71. 71. TWITTER PHASE TWO DCSI Twitter Metrics
  72. 72. NYPD Social Toplines MAY 30, 2014 - JUNE 15, 2014 ENGAGEMENT 2.93 2.13 .57 19.90 15.48 2.27 APPLAUSE 14.05 36.65 2.35 GROWTH 6.0% 2.0% 21.0% AMPLIFICATION @CommissBratton Source: Deputy Commissioner, Strategic Initiatives @NYPDNews Precinct Initiative @CommissBratton @NYPDNews Precinct Initiative @CommissBratton @NYPDNews Precinct Initiative @CommissBratton @NYPDNews Precinct Initiative (AVG. REPLIES/TWEET) (AVG. FAVORITES/TWEET) (AVG. RETWEETS/TWEET) (% WEEK FOLLOWER GROWTH)
  73. 73. FOLLOWER GROWTH 0 500 1000 1500 2000 NYPD106Pct NYPD112Pct NYPD25Pct NYPD83Pct NYPDChiefBanks NUMBER OF FOLLOWERS DATES NYPDPSA6 4/22 5/2 5/9 5/28 6/3 6/5 6/6 6/165/15 5/16 5/19 5/27 NYPD Social Toplines MAY 30, 2014 - JUNE 15, 2014 Source: Deputy Commissioner, Strategic Initiatives
  74. 74. NYPD Social Campaigns MAY 30, 2014 - JUNE 15, 2014 @NYPD112PCT TRAFFIC Source: Deputy Commissioner, Strategic Initiatives SUMMONSES ISSUED: 157 Failure to Yield to a Pedestrian 49 Cell Phone Usage 105 Disobey Sign
  75. 75. W. HARLEM CREW TAKEDOWN NYPD in the News MAY 30, 2014 - JUNE 15, 2014 Source: Deputy Commissioner, Strategic Initiatives
  76. 76. NYPD in the News MAY 30, 2014 - JUNE 15, 2014 STABBING ARREST Source: Deputy Commissioner, Strategic Initiatives
  77. 77. W. HARLEM CREW TAKEDOWN HIGHLIGHTING SERVICE CRIME PREVENTION AND QUALITY OF LIFE NYPD Precinct Highlights MAY 30, 2014 - JUNE 15, 2014 Source: Deputy Commissioner, Strategic Initiatives
  78. 78. NYPD Most Shared Content MAY 30, 2014 - JUNE 15, 2014 Source: Deputy Commissioner, Strategic Initiatives
  79. 79. UPWORTHY PIECE ON CHAPLAIN LATIF IG APPOINTMENT AND #CHANGETHENYPD NYPD Chaplain Latif was awarded the Alumni  Distinguished  Service Award by the NYU College of Arts and Sciences.  The  video of his speech is going viral on social media via Upwor‐ thy, one of the largest sources of shared material  on the web.   Coordinated campaign by local organizations  to publicize Communities  United  for Police  Reform’s newly  released  report  entitled  “Priorities  for the New Inspector General:  Pro‐ moting  Safety, Dignity and Rights for All New Yorkers.”    NYPD Social, Week Ahead MAY 30, 2014 - JUNE 15, 2014 Source: Deputy Commissioner, Strategic Initiatives
  80. 80. Page 1 TWITTER PHASE TWO Appendix A Patrol Guide Procedures  203-06  212-49  212-77 Operations Order (updated June 17, 2014)  22 of 2014 Mayor’s Social Media Policy (NYC)
  81. 81. NEW  YORK  CITY  POLICE  DEPARTMENT PERFORMANCE ON DUTY – PROHIBITED CONDUCT 1. Consuming any amount of intoxicants while on duty whether in uniform or civilian clothes. a. Member assigned to duty in civilian clothes may be granted permission by the bureau chief/counterpart concerned based upon the nature of the member’s assignment. 2. Consuming intoxicants while in uniform whether on or off duty. 3. Bringing or permitting an intoxicant to be brought into a Department building, facility, booth, boat, or vehicle, except in performance of police duty. 4. Entering premises serving intoxicants, except for meal or performance of duty. 5. Carrying a package, umbrella, cane, etc., while in uniform, except in performance of duty. 6. Recommending use of particular business, professional or commercial service to anyone except when transacting personal affairs. 7. Steering business, professional or commercial persons to a prospective client requiring such services except when transacting personal affairs. 8. Consenting to payment by anyone to regain lost or stolen property or advising such payment, except towing fees as provided by law for recovered stolen vehicles. 9. Riding in any vehicle, other than a Department vehicle to which assigned, while in uniform, except when authorized or in an emergency (sergeants and police officers only). 10. Using Department logo unless authorized by Police Commissioner. 11. Wearing any item of apparel which contains a Department logo or shield, or in any way identifies its wearer with the New York City Police Department, unless approved by the Uniform and Equipment Review Committee, prior to being worn by a member of the service, uniformed or civilian, on or off duty. a. This prohibition extends to the use of the Department logo or shield in artistic or mural form, in caricature or cartoon-like representation, or on such items that include, but are not limited to: (1) Pins (2) Jewelry (3) Hats (4) Mugs (5) Clothing items (6) Patches (7) Writing implements (8) Challenge coins (9) Department property (walls, muster room entryway, watercraft, etc.) (10) Any other adornment or curio. 12. Engaging in card games or other games of chance in a Department facility. 13. Engaging in illegal gambling anywhere except in performance of duty. PATROL GUIDE Section: General Regulations Procedure No: 203-06 PERFORMANCE ON DUTY – PROHIBITED CONDUCT DATE ISSUED: DATE EFFECTIVE: REVISION NUMBER: PAGE: 08/01/13 08/01/13 1 of 2
  82. 82. PATROL GUIDE PROCEDURE NUMBER: DATE EFFECTIVE: REVISION NUMBER: PAGE: 203-06 08/01/13 2 of 2 NEW  YORK  CITY  POLICE  DEPARTMENT PERFORMANCE ON DUTY – PROHIBITED CONDUCT (continued) 14. Having any person make a request or recommendation that affects the duties of any member of the service, except as provided by Department procedures. 15. Engaging in conduct defined as discriminatory in P.G. 205-36, “Employment Discrimination,” “SCOPE” statement. 16. Using Department letterhead, personnel, equipment, resources, or supplies for any non-Department purpose or non-city purpose. 17. Using any electronic/digital device (e.g., personal gaming device, MP3 player, personal digital assistant, Bluetooth headset, etc.) while on duty. NOTE A cellular phone is authorized to be used by members of the service when conducting official Department related business, or on an assigned meal, or as otherwise authorized by competent authority. The cellular phone must be carried in a concealed manner that does not interfere with authorized equipment. 18. Manipulating manually or electronically, transmitting in any form, or distributing any official Department recorded media or recorded media coming into possession of the Department as evidence or for investigative purposes except as authorized for official Department business. Recorded media includes videotapes, photographic images or pictures, audio recordings, electronic or internet files or any like forms to be available in the future. 19. Wearing, carrying, or using an unauthorized portable radio while on duty. 20. Making an unauthorized radio transmission.
  83. 83. NEW  YORK  CITY  POLICE  DEPARTMENT PUBLIC CONTACT – PROHIBITED CONDUCT 1. Using discourteous or disrespectful remarks regarding another person’s ethnicity, race, religion, gender, gender identity/expression, sexual orientation, or disability. a. Members shall address the public using pronouns, titles of respect, and preferred name appropriate to the individual’s gender identity/expression as expressed by the individual. The term “gender” shall include actual or perceived sex and shall also include a person’s gender identity, self-image, appearance, behavior, or expression, whether or not that gender identity, self- image, appearance, behavior, or expression is different from that traditionally associated with the legal sex assigned to that person at birth. 2. Knowingly associate with any person or organization: a. Advocating hatred, oppression, or prejudice based on race, religion, gender, gender identity/expression, sexual orientation, or disability. b. Disseminating defamatory material. c. Reasonably believed to be engaged in, likely to engage in, or to have engaged in criminal activities. d. Preventing or interfering with performance of police duty. 3. Divulging or discussing official Department business, except as authorized. 4. Manipulating manually or electronically, transmitting in any form, or distributing any official Department recorded media or recorded media coming into possession of the Department as evidence or for investigative purposes except as authorized for official Department business. Recorded media includes videotapes, photographic images or pictures, audio recordings, electronic or internet files, or any like forms to be available in the future. 5. Engaging in conduct prejudicial to good order, efficiency, or discipline of the Department. 6. Making recommendation for or concerning any person or premises to any government agency in connection with issuance, revocation, or suspension of any license or permit, except when required in performance of duty. 7. Soliciting, collecting, or receiving money for any political fund, club, association, society, or committee. 8. Joining any political club within the precinct to which assigned. 9. Being a candidate for election to, or serving as member of a School Board, if School District is located within City of New York (see Section 2103-a, Education Law). 10. While on duty or in uniform, endorsing political candidates or publicly expressing personal views and opinions concerning the merits of: a. Any political party or candidate for public office; PATROL GUIDE Section: General Regulations Procedure No: 203-10 PUBLIC CONTACT - PROHIBITED CONDUCT DATE ISSUED: DATE EFFECTIVE: REVISION NUMBER: PAGE: 08/01/13 08/01/13 1 of 3
  84. 84. PATROL GUIDE PROCEDURE NUMBER: DATE EFFECTIVE: REVISION NUMBER: PAGE: 203-10 08/01/13 2 of 3 NEW  YORK  CITY  POLICE  DEPARTMENT PUBLIC CONTACT – PROHIBITED CONDUCT (continued) b. Any public policy matter or legislation pending before any government body; or c. Any matter to be decided by a public election, except with the permission of the Police Commissioner. 11. Having an interest in or association with premises engaged in illegal gambling operations, smoke shops, after hours clubs, or similar illegal activities, except in performance of duty. 12. Patronizing unlicensed premises (social clubs, after hours clubs, etc.) where there is illegal sale of alcoholic beverages and/or use of drugs, except in performance of duty. 13. Violating Section 1129 of the New York City Charter. This section provides that any uniformed member who shall accept any additional place of public trust or civil emolument, OR who shall be nominated for any office elective by the people, and does not decline said nomination within ten days, shall be deemed thereby to have vacated his or her position/office in the Department. This vacatur of office shall not apply to the following: a. A member of a community board b. An appointment, nomination, or election to a board of education outside the City of New York c. A member, who with the written authorization of the Mayor, shall accept any additional place of public trust or civil emolument, while on leave of absence without pay from the Department. d. A member who, with the written approval of the Police Commissioner, shall accept any additional place or position outside the City of New York, limited to volunteer work as a member or volunteer in, of, or for a community board, not-for- profit corporation, volunteer fire department, or other similar community-oriented entity. 14. Smoking in public view while in uniform. 15. Occupying seat in a public conveyance, while in uniform, to exclusion of paying passenger. 16. Occupying seat on a train, while in uniform and assigned to train patrol duties. 17. Using personal card describing police business, address, telephone number, or title except as authorized by Department Manual. 18. Rendering any service for private interest, which interferes with proper performance of duty. 19. Possessing or displaying police shield, IDENTIFICATION CARD (PD416-091), or similar object except as authorized by the Police Commissioner. 20. Failing to provide notice to the Department of an obligation or intention to perform services in any federal military branch or state militia organization.
  85. 85. PATROL GUIDE PROCEDURE NUMBER: DATE EFFECTIVE: REVISION NUMBER: PAGE: 203-10 08/01/13 3 of 3 NEW  YORK  CITY  POLICE  DEPARTMENT PUBLIC CONTACT – PROHIBITED CONDUCT (continued) 21. Serving on a community board’s Public Safety Committee (which deals directly with Police Department and other law enforcement matters). 22. Voting on any matter that comes before the community board concerning Police Department activities in the district that the board serves.
  86. 86. NEW  YORK  CITY  POLICE  DEPARTMENT PURPOSE To cooperate with media representatives by not interfering or allowing others to interfere with media personnel acting in their news gathering capacity. NOTE A member of the press with proper credentials may not be excluded from an area where the general public has access. PROCEDURE Whenever a member of the service (uniformed or civilian) becomes involved in an incident or confrontation with media personnel or media personnel are assaulted, harassed or their vehicles/equipment are vandalized/damaged at the scene of news events: UNIFORMED MEMBER OF THE SERVICE 1. Determine if any threat to safety of media representatives exists and take appropriate action. 2. Request response of a supervisory officer. SUPERVISORY MEMBER 3. Cooperate with and assist media representatives and provide safe access to the scene, if possible. 4. Conduct immediate investigation if member of the media is assaulted, harassed or their vehicle/equipment is vandalized/damaged. 5. Attempt to obtain third party witnesses if confrontation with members of the service or others. 6. Request all parties, including witnesses, if possible, to report to precinct of occurrence for further investigation, when necessary. 7. Notify the Office of the Deputy Commissioner, Public Information without delay. NOTE The Office of the Deputy Commissioner, Public Information, is available 24 hours a day, 7 days a week for consultation and/or response to incidents involving the media. Members of the service are required to immediately notify the Deputy Commissioner, Public Information of any incident involving the media, regardless of the outcome of that incident. DESK OFFICER 8. Notify: a. Commanding officer/duty captain b. Lieutenant platoon commander c. Operations Unit. LIEUTENANT PLATOON COMMANDER 9. Respond to command, if in the field, and under the supervision of the commanding officer/duty captain, conduct investigation of incident. NOTE The commanding officer/duty captain will perform the duties of the lieutenant platoon commander, if the platoon commander is unavailable. PATROL GUIDE Section: Command Operations Procedure No: 212-49 INCIDENTS INVOLVING MEDIA REPRESENTATIVES DATE ISSUED: DATE EFFECTIVE: REVISION NUMBER: PAGE: 08/01/13 08/01/13 1 of 2
  87. 87. PATROL GUIDE PROCEDURE NUMBER: DATE EFFECTIVE: REVISION NUMBER: PAGE: 212-49 08/01/13 2 of 2 NEW  YORK  CITY  POLICE  DEPARTMENT LIEUTENANT PLATOON COMMANDER (continued) 10. Prepare report on Typed Letterhead containing details of incident and results of investigation and forward to: a. Chief of Patrol/bureau chief concerned b. Borough commander concerned c. Commanding Officer, Public Information Division d. Command file. NOTE The Office of Deputy Commissioner - Public Information will maintain a central repository of all reports received of incidents involving news media representatives. 11. Forward supplementary report, if necessary. COMMANDING OFFICER/ DUTY CAPTAIN 12. Respond to command and supervise the investigation and preparation of the report by the lieutenant platoon commander. ADDITIONAL DATA Members of the service will not interfere with the video taping or the photographing of incidents in public places. Intentional interference such as blocking or obstructing cameras or harassing the photographer constitutes censorship. Working Press Cards clearly state the bearer “is entitled to cross police and fire lines.” This right will be honored and access will not be denied. However, this does not include access to interior crime scenes or areas frozen for security reasons. In order to cooperate more fully with members of the news media and provide them with access to cover newsworthy events, the following guidelines will be adhered to unless safety interests or proper performance of police duties require otherwise: a. To the extent it is feasible to do so, the media’s access to demonstrations on private property will not be impeded by the Department. b. The media will be given access as close to the activity as possible, with a clear line of sight and within hearing range of the incident. c. When incidents spill over or occur on private property, members of the media will not be arrested for criminal trespass, unless an owner or representative expressly indicates that the press is not to be permitted to enter or remain on the property. d. If the ranking officer at the incident determines that press access must be restricted in certain circumstances (i.e., in order for the Department to carry out its law enforcement functions), he retains the discretion to do so. RELATED PROCEDURES Information Concerning Official Business of Department (P.G. 212-76) Release of Information to News Media (P.G. 212-77) FORMS AND REPORTS Typed Letterhead

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