Go Queue
Queue Management System
We Enable Your Next Innovation

CORPORATE SNAPSHOT
• AVERN Technologies is a niche IT company with focus to develop solutions which can solve
business challenges for enterprises such as Banking, Insurance, NBFC, Retail, Telecom and Travels.
• Our design and development team(8) consists of Subject Matter Experts, Developers, Testers and
Project Managers with collective industry experience of more than 40 years with experience in
solution and product development.
• We dwell in Development Platform expertise areas ( Microsoft .NET, ASP.NET, C#, MS SQL Server,
AngularJS, Open source technologies Apache stake, MySQL/PostgreSQL on php/enterprise Java).
• Our Focus and Domain areas – Self Service Automation (ATM, Kiosks, RFID, POS,mPOS), Back end
Applications ( Transaction Platform, B2B and E-commerce portals) Sensors Control and Integration,
RFID/NFC based automation.

ICT(Private
DC and
Public Cloud)
Be-Spoke
Software
Development
Enterprise
solutions
(BFSI, Retail,
Telecom,E-
Commerce)
Compliance
and Security
Technology Expertise Quaradant

Our Solutions Pedigree
Client Name, Country Automation Delivered
BeeTech Gmbh, Germany Mobile App based with Financial services – Wallet, Micro Loans, Bill Pay,
ESCROW
TAB Holiday, NZ B2B Travel Portal for Global Destinations Travelling Logistics
TRIODOXIC Digital Studios 3D Content (2D Signage – Belgium) Content Management across Digital
Signages
Intelligent Queue Management
System Clients
Intelligent Queue Management platform for Airlines, Banking and
Telecom –
- Shortlisted by TATA SIA – Vistarra Airlines
- MVP for UAE based Bank (Under NDA)
NEXA Engineering, India ATF Fuel Quality Test Kit Sensor Printer Integration
Electronic Payments and
Services Pvt ltd
Implementation of IT Security controls based on PCI –DSS and ISO27000,
GDRC
Consolidation and Optimisation of IT Investment across board
Transaction Kiosks clients Cheque Deposit (CTS Based) Kiosk, Cash Deposit Kiosk, Information and
Customer Feedback kiosk
POS/mPOS Clients POS/mPOS terminals to process Card/Biometric/QR code based
Transactions

Avern Technologies
PRODUCT OFFERINGS
Digital Channels Solutions
Mobile
Small Screen
Personalized Kiosk & QMS

Software Innovation
(SOA, Agile, Big Data/Analytics, MC Leaning)
MULTIPLE FACTORS EMPOWER FORCES FOR DIGITAL
ENTERPRISE
Digital
Eco-
System
Technolog
y
Channels
CustomersStrategy &
Competition
Culture &
Organizatio
n
Hardware Innovation
(Network, Compute, Storage, Cloud, IoT)
Freedom, Preference
Of Interactions
New Channels & Media
(Social Media, Video,
Wallets, Wearable)
Change in Lifestyle
Income Sources
New Options and Incentives
FinTech, P2P Payments
E-Commerce Players
Skill Level of Employees
(Front End, Virtual)
Geographical Scale
Customer Satisfaction
Customer Feedback
Product and Services
Strategy
Competition’s Offerings
Agility to Adapt to Changes

3 ‘C’ STRATEGIES AND SOLUTIONS
Consolidation
Of Touch points
• Mobile First Approach.
• Educate Work force for
Digital Interface.
• End to End Digital
Process Automation
customer on-boarding
to services delivery.
Collaboration
of Touch points
• Build Customer touch
point Infrastructure.
• Build collaboration
within touch points for
personalized customer
interactions.
• Revenue opportunity
for Cross sale products
to existing customers on
new touch points.
Control
of Touch points
• Customers gets control
to interact with
preferred touch points.
• Compliance and
operational control
using IoT automation.
• Reduce operation cost
at outlets, home.
• Give incentives to
customers for usage.
Deploy Digital Touch points (Kiosks, Digital
Branch, Signage, Mobile apps, mobile
payments)
Collaborate with Surrogate Brands across
Touch points (Payments Hub, Omni
Channels, AI)
Give Incentives to Customer
For using It’s Preferred Channels Each Time
(Robots, Social Media Integration)

Customer Journey Enabled
with Digital Technology
Queue Management
Solutions

Key Highlights
• Deployment: Cloud / On-Premise
• Centralized / Distributed
• User Friendly - Mobile First Approach
• COVID-19 Safe - Touch Free Technology Enabled.
• API Driven Approach for Easy Integration with any 3rd Party System.
• CAPEX / OPEX Business Model

Revenue or Customer? : What is Priority
Revenue
Customer
Revenue, earning and profit has deep
direct impact on Customer’s
perspective of Products, Services
provided by the enterprise.
CMO Council’s survey in 2017
reflects attributes that impacts
Customer Experience and thus the
revenue

Queue
Management
API Driven
Design
Engine
Services,
Benchmarks
& KPI's
Impact of Queue and Waiting? Queue Management
• Waiting is
Frustrating, Demoralizing, agonizing, aggravating ,
annoying and time consuming and incredibly expensive
especially for enterprise with it’s core product as highly
perishable services such as….
Restaurants, Financial Institutes and Telecom retail outlets,
Health card and Travel Industry !!!
68% of Customers Leave the
Business because they think,
it does not care about
them … McKinsey Survey 2014

GoQueue Delivers Business Benefits For Customers
Queue Management measures service delivery time
at various touch points.Know Your
Customer
Flow365 queue management provides monitoring for
Service delivery time at Both sides (Employee as
well as Customer)
Optimize
Service
Delivery Time
Flow365 queue management solution provides
customer engagement to reduce perceived wait time
with Engaging Content, Gaming and more.
Reduce
Perceived
Wait Time
Flow365 is build to redue wait time but provided
opportunities to covert it into PROFIT CENTER by
engaging customers
Monetize
Touchpoints
Flow365 can be extended for Customer Feedback to
listen customer voice and address it in service
delivery.
Continual
Service
Improvement

TOKEN NO VIDEO
QMS
Gateway Machine
QMS Agent Access to
server Tokens
QMS
TOKEN STATUS SCREEN
TOKEN NO VIDEO
QMS
Gateway Machine
QMS
TOKEN STATUS SCREEN
QMS Agent Access to
server Tokens
Branch-1
(With Gateway)
Branch-2
(Without Gateway)
Mobile App API
High Level Architecture
QMS Cloud Server
Secured Network Access
to Server

Intelligent Queue Management for Financial
Institutes
(Banks, Mutual Funds, Insurance Companies)
Industry Snapshot: The Indian banking system consists of 18 public sector banks, 22
private sector banks, 46 foreign banks, 53 regional rural banks, 1,542 urban cooperative
banks and 94,384 rural cooperative banks as of September 2019.
These banks collectively have 1,50,000 branches serving India spread across 793 districts,
5161 towns, 6,38,000 villages making Branch as important performance touch point for
connecting and extending services to it’s customers.

Counter Hopping by bank branch visitorsCrowded Branches
• Often, it is seen that as customer visiting the branch you end up going from Inquiry counter to various
other tables/counters before reaching and completing the work. This makes visitor’s move around
with out direction and clue-less
• Solution: To minimize the traffic and queuing congestion , install Queue system at branch
Build identity for Branch visitBuild Experience
• Analyse customer visit pattern for various banking services,
• Find services that are below bench marks.
• Educate branch personnel to deliver services which are having gaps.
Solution: Measure and gather branch services metrics from Queue system
Your Brand, Products earns revenue for the bankMonetize Branch
• Queue system screen has features to demonstrate audit video advertising of products and offers.
• Customer can give feedback about products, services.
• Solution: Use Investment of Queue to make multiple benefits to measure performance of employees
and product promotion and gain MULTI Fold returns on investment.
Business Challenges – Financial Branch Services

Step -3 Customer (Visitor) gets served by Agent at Counter with Banking services
Counter Agent (Cashier, Advisor) completes banking
services and calls for next Token
Flow365 deletes the token number from screen and
scrolls waiting tokens
Step 2 – Customer waits for His Turn display token screen
Flow365 Scrolls Token number in Token Screen for
Tokens issued
Customer approaches counter number as Token Screen
displays and reminder is call out by agent at counter
Step 1 – Customer (visitor) visits the Bank (Insurance/MF) Branch
Flow365 will generate Token Number ( Print, SMS) for
various banking services in branch
Flow365 directs to wait for token on Token Screen
Solution – Counter Hopping Crowded Branches

GoQueue Empowers Staff with Queue Data
Banking QMS – User Role Go Queue Performance Metrics
Counter Agent (Cashier
or Advisor)
• Service wise – Total Pending Tokens (Customer segment designated
assuming each counter with Go Queue)
• Service Wise – Average check-in time and compared with peer as well
as Corporate Bench mark
Branch Floor
Manager/Officer
• Service wise – Customer segment and Check in counter wise waiting
queue to mobilise staff.
• Agent wise service metrics – average time taken per counter, per staff
Branch Manager • Across Branch Service metrics of various banking services
• Employee wise performance parameters with comparison to corporate
bench marks.
Management –
Corporate Office
• Across Branch service metrics and performance comparison
• Baseline corporate benchmarks for banking services
• Analysis of Customer feedback
Training Manager Use enterprise wise service metrics to evaluate and augment training
HR Use employee performance metrics to assess potential and improvement
plan.

THANKS FOR YOUR INTEREST
HOW CAN WE SERVE YOU?
Contact
Technology Evangelist
+91 98196 21603,
sales@averntech.com