Integration system of command and control, 911 center

1. Confidential
WinitechWinitech
Implementation Plan
1. Overall Architecture Design Concept
2. Application
3. Infrastructure
4. Facilities
- 0 -

2. Confidential
Winitech
Type Partial Distributed System(Phase I, II) Entire Distributed System(Phase III )
Configuration
• Asuncion 911 center: All application related equipments
(Server, storage and etc.), IP-PBX, operators workstation
• Other 911 center: IP-PBX, Operators workstation
• Mirroring Center at Lambare
• 911 center in 3 cities: All application related equipments
(Server, storage and etc.), IP-PBX, TRS main control
system, Operators workstation
Advantage • Increasing the efficiency of system management due to
concentration of all center equipments
• Increasing the data integrity due to integrated data
management
• Low implementation cost
• Increasing the stability of system and processing speed
• Possible to operate independently each 911 center when
disconnect network between 911 centers in 3 cities
Disadvantage • Impossible to operate NIMES excluded IP-PBX and TRS
when disconnect network between 911 centers in 3 cities
• High implementation cost
• Difficult to manage the data
No. of Users • Less than 100 users(Sum of all 911 center users) More than 100 users(Sum of all 911 center users)
Ⅲ. Implementation Plan
1. Overall Architecture Design Concept
We will suggest the partial distributed system as implementation manner of NIEMS on Phase 1, 2 in consideration of various situation such as
number of emergency call, number of user, network bandwidth and etc. And also we will guarantee to operate IP-PBX and TRS when network
between each 911 center is disconnected. But In Phase 3 which NIEMS will be implemented on a national scale, it should change the entire
distributed system.
Operators
Asuncion
911 Center
Ciudad del Este
911 Center
Encarnacion
911 Center
EMS IP-PBX MRS IP-PBX TRS IP-PBX TRS
Operators Operators Operators
Asuncion
911 Center
EMS IP-PBX TRS
Operators
Ciudad Del Este
911 Center
EMS IP-PBX TRS
Operators
Encarnacion
911 Center
EMS IP-PBX TRSEMS EMS

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WinitechⅢ. Implementation Plan
2. Application 2.1 Overview
The Applications implemented as part of NIEMS project are intended to automate key business process such as incident registration, incident
management and Patrol management. The provided applications are optimized for the situation of Paraguay by incorporating an advanced automated
emergency relief process based on the current emergency relief process of Police, CBVP and SEME.
MRS : On-Field CommunicationEMS
§ Management of emergency situation
such as crime, car accident and
disaster
§ Increasing the efficiency and data
integrity via centralized system
§ Module: ARS, CTS, CADS, GIS
§ Collecting and managing the
location of all the resources
equipped with a GPS system
§ Transmitting location of resources to
IEMS and GIS
§ Module: Receiving and collecting
module, transmission module,
interface module
Secure Citizen Security and Asset
via implementation of Rapid Response System
Implementation for High Quality NIEMS
§ GIS(Geographical Information System), EMS(Emergency Management System), AVLS(Automatic Vehicle Location System)
Key Implementation considerations
Comprehensive Extensibility Efficiency
GIS & DB
§ Managing and display geographical data
and attributes
§ Display information regarding
emergency situation, location of patrol,
and fire engine mounted TRS terminal
§ Supporting resource teaming
§ Module: Incident & dispatch mgmt., map
control, vehicle location & status tracking

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2. Application 2.2 Business Architecture
We will build standardized and enhanced NIEMS which can process all the operations from receiving 911 calls to closing of incidents. The system will be
designed to arrest criminals and aid citizens as soon as possible based on timely information sharing and cooperation between police organizations,
CBVP and SEME.
Ⅲ. Implementation Plan
Police Dispatch Center
Incident Detail Update
Info. Check
Dispatch Teaming
Dispatch Order
Police Station
/ MDT
Situation Control & Monitoring
Additional
Dispatch Order
Monitoring
Receive Dispatch Order
Dispatch Order Check
Incident
Response & Report
Receive Dispatch Order
Dispatch Order Delivery Check
Dispatch Order
Incident
Response & Report
Dispatch Taking at Patrol CarDispatch Taking at Police Station
Dispatcher Order to MDT
Dispatcher Order to Police Station
Non Emergency Report
Emergency Report
Prank Call
Call Taking at 911 Center
Emergency Call Taking
/ Alarm Receiving
Call Termination
Transfer to
Responsible Dept.
Complaint /
Prank Call
Civil Complaint
Emergency
Check
Incident Registration
Police / Fire / Ambulance
132 Call Center
Incident Detail Update
Info. Check
Dispatch Teaming
Dispatch Order
Situation Control & Monitoring
Additional
Dispatch Order
Monitoring
Fire Station
Receive Dispatch Order
Response Action
Status Report
Response from
Fire Engine & Commander
141 Call Center
Incident Detail Update
Info. Check
Dispatch Teaming
Dispatch Command
Receive Dispatch Order
Response Action
Status Report
Response from
Ambulance
Situation
Control &
Monitoring
Emergency Medical Service
Fire & Rescue
Crime, Traffic Accident, etc.
Location Identification
Receive Dispatch Order
Close
Incident
Closure Report
Incident /
Emergency
Close
Incident
Close
Incident
Notification
Dispatch Command
Notification
Dispatch Command Dispatch Command
Direct Dispatch Order to Patrol Car
Post Incident Report

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2. Application 2.2 System Flow
We will build standardized and enhanced NIEMS which can process all the operations from receiving 911 calls to closing of incidents. The system will be
designed to arrest criminals and aid citizens as soon as possible based on timely information sharing and cooperation between police organizations,
CBVP and SEME.
Ⅲ. Implementation Plan
Incident
Report
Fixed Phone
Mobile Phone
SMS/MMS
Citizen’s
Emergency Call
Incident Notification / Call Forwarding
911 Call Center
ARS
Alarm
Receiving
GIS
Location
Identification
CTS
Emergency
Call Receiving
Police / CBVP / SEME Dispatcher
( Police Dispatch Center, 131,142 Call Center )
GIS
Incident / Resource
Location Info.
CADS
Dispatch
Command
Police, Fire, Ambulance Station
DTS
Dispatch
Taking
GIS
Incident / Resource
Location Info.
DTS GIS MRS
Dispatch Command
Closure Report
Dispatch Command
Location / Status Report
CADS GIS LBS IMSCTS
On-Field
( Police Patrol Car, Fire Engine, Ambulance )
MRS GIS
MRS : Dispatch Taking, Status
& Location Report
ARS CTS ANI/ALI
Data Warehouse
GIS IMS
Interface & Integration
E-Mail
ANPR

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2. Application 2.3 EMS 1) Overview
Sub Module Description
ARS
Alert Receiving System
• Alarm Receiving System
• Emergency alarm receiving including SMS, Fax, Web Report, and Smart Apps.
• Incident identification using CCTV, Automatic Number Plate Recognition, SNS, and other emergency buzzer
CTS
Call Taking System
• Emergency call taking, and create call cards
• First incident registration in 911 call center
• Caller location identification in digital map by interfacing with ANI/ALI Gateway
• Call verification and handling including receiving, forwarding, redialing, rejecting, etc.
CADS
Computer Aided Dispatch System
• Dispatch order delivery to appropriate resource
• Incidents progress monitoring and controlling
IMS
Information Management System
• Information management including User, Code & System, Organization, Resource Information
• Elementary Reports and Statistics for Emergency Response Activity and Dispatch
ANI/ALI Gateway
• Automatic Number Identifier / Automatic Location Identifier
• Caller location identification and interfacing with digital map ( GIS )
LBS
Location Based Service
• Location based service including ANI/ALI(Automatic Number Identifier/Automatic Location Identifier) Gateway
• Digital map integration with CTS, ARS, CAD, MRS
MRS
Mobile Response System
• Dispatch order taking from mobile terminal
• Emergency response status and incident detail report
• Police patrol activity report
DTS
Dispatch Taking System
• Dispatch order taking from police, fire, ambulance station
• Incident details report
• Incident closure report
EMS is main system of Paraguay NIMES and managing emergency situation such as disaster, crime and demonstration from creation to closing. Also
EMS is critical to achieve the goals of the NIEMS. To achieve this, EMS solution and related equipments are implemented in Asuncion 911 center as well
as police dispatch center, police station, and on-field patrol car. Details of function are described in the below.
Ⅲ. Implementation Plan

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Emergency
Call
IP PBX ANI/ALI Gateway
Caller Location InformationCaller Location Information
GIS
Paraguay Digital MapParaguay Digital Map
Telecom
CompanyCaller ID1)
CTS
Call assessmentCall assessment
Incident registrationIncident registration
Call verificationCall verification
Assign Response
Agency
Assign Response
Agency
Dispatch Order
(If necessary)
Dispatch Command
CADS
Incident Info. CheckIncident Info. Check
MonitoringMonitoring
Response Teaming &
Dispatch Command
Response Teaming &
Dispatch Command
Incident
Monitoring/Closing
Incident
Monitoring/ClosingStatus Report
or
Add. Request
EMS is designed to support an effective emergency response action in a methodical way in crime response, fire fighting, and emergency medical service.
With EMS, emergency management agency can handle the incidents in a timely and effective way based on systematic procedures from emergency
identification to response, incident closure, and post incident report.
Ⅲ. Implementation Plan
2. Application 2.3 EMS 2) Business Process
• ALI: Automatic Location Identification, LBS: Location Based Service
ARS
Alarm receivingAlarm receiving
Incident registrationIncident registration
Alarm verificationAlarm verification
Assign response agencyAssign response agency
DTS
Take Dispatch CommandTake Dispatch Command
Response Status ReportResponse Status Report
MRS
Take Dispatch CommandTake Dispatch Command
Response Status ReportResponse Status Report
Incident Report / ClosingIncident Report / Closing
Patrol ReportPatrol Report
Incident ReportIncident Report
E-Mail
CCTV Alarm
SMS
ANPR
LBS
Location InformationLocation Information
Location Report
Incident, Resource Location
on the Map
Caller Location
on the Map
Call Card, Incident Info.
Caller
Location Info.

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Flow Chart
Call Taker Login
Alarm Receiving
Alarm Verification
• Alarm history review
• Detailed contents review
• ANPR check
Input Incident Information
• Select incident type
• Select incident code
Incident Transfer
ANPR, SMS,
E-Mail,
CCTV, etc.
Telco
Sender
Location
inquiry Interface
Server1)
Vehicle
Information
inquiry
Real time
Call Taking -
Dispatch
Urgent
Case
Transfer to
CADS
Function Description
Alarm Receiving
• Emergency Notification Alarm Receiving from SMS, E-
Mail, CCTV, ANPR, Smart Phone Application
• Comprehensive emergency alert monitoring
Alarm
Verification
• Alarm verification by history review, call back or reply
to message sender, reply to E-mail, etc.
• Wanted Vehicle Information check1)
• CCTV monitoring and tracking by remote control
Incident
Creation
• Elementary Incident information registration
- Emergency Type, Name, Responsible Agency
- Incident Location, Severity Level
Interface with
Internal and
external system
• Internal system: GIS, ANI/ALI G/W, CADS
• External system: Telecom company, Car Registration
Agency1)
ARS(Alarm Receiving System) can be considered as generalized emergency call taker system that enables emergency identification through SMS, E-
Mail, CCTV alarm event, ANPR(Automatic Number Plate Recognition). Call takers at 911 center receives the emergency or incident report or alarm
signal from other multi-media devices, and can identify the emergency or incidents to transfer the case to appropriate agency; Police, Fire, and
Ambulance.
Ⅲ. Implementation Plan
1) If Customer provides related information such as vehicle number, driver license number and etc., we will provide standardized interface system for Alarm Verification
2. Application 2.3 EMS 3) Module Detail : ARS

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Alarm Receiving System(ARS) receives and monitors the emergency alarm in integrated way that enables comprehensive emergency identification and
incident monitoring. Based on alarm source(SMS, E-Mail, ANPR, CCTV), the details and attributes of the alarm will be different to each media type.
Using this alarm, call taker will be able to create one emergency or incident case to transfer it to appropriate agency for post response action.
ARS Main Widow Layout No. Area Name Description
① Alarm Type • ANPR, CCTV, E-Mail, SMS, Smart App
② Alarm Detail
• ANPR : Plate Number, Vehicle type, etc.
• CCTV Alarm : Incident Name, Description
• SMS : Sender, Incident Msg.
• E-Mail : Sender, E-Mail contents
③ Alarm Verification
• Alarm history review
• Vehicle Info. Check
④ Alarm List Area
• Historical alarm receiving list
• CCTV, SMS, E-Mail, ANPR, etc.
⑤
Incident
Information
• Incident type, title, severity level, address,
Lat./Long. Information, Detail description
⑥ Incident Comments • Additional comments on the incidents
⑦ Control Button
• DND(Do Not Disturb)
• Alarm Closure, Alarm Save, Send to CAD
⑧ ARS List • Alarm monitor List
⑨ Dispatcher List
• Dispatcher list to send the incident to
dispatcher
⑩ Active Incident • Active incident list
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Detail : ARS
①
② ③
⑤
④
⑥
⑦
⑧ ⑨ ⑩

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Flow Chart
Call Taker Login
Call Taking
Input Incident Location
• Insert incident location
• Show location on digital
map
Input Incident Information
• Select incident type
• Select incident code
Incident Transfer
IP PBX
CTI
Server
Staff Info.
ANI
Telco
Incident
Location
inquiry
Real time
Call
Taking-
Dispatch
Urgent
Case
Transfer to
CADS
Recording
SMS
Incident
Info.
Function Description
On-Screen
Call Control
• Automatic display of connected phone number
• Automatic display of phone status ( busy, on-hold,
ready)
• Full control over the call receiving phone
Call Verification
• Display of call related information : blacklist matching,
VIP, etc.)
• Registration numbers to be black-listed and blacklist
management
• Call history display of received phone number
ALI Support
• Display the location of wired/wireless phone
• Caller location display on digital map
Incident Creation
• Input incident classification, location and details
• Add comments to incidents
• Incident transfer/distribution to CADS
Interface with
Internal/External
System
• Internal system: GIS, CADS, MRS, TRS
• External system: Telecom Company
Call Taking System(CTS) is compactly integrated with IP-PBX and IP-Phone to handle the emergency call that enables the call taker to do call handling
using application system instead of physical phone dialing action. CTS has phone call verification and filtering function as well that makes the call
receiving to be more effective and efficient. Call taker can register the phone call as emergency/incident case to transfer it to appropriate dispatch
center.
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Detail : CTS

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Call Taking System(CTS) displays and manages caller information such as caller location and incident location through the below user interface. Also,
location information such as caller location and incident location can be automatically identified through the digital map by being fully integrated with
GIS.
CTS Main Widow Layout No. Area Name Description
① Call Handling
• Call Answer, Hold, Release, Transfer
• Caller Phone Number
② Caller Information
• Caller Name, Phone Number, Caller
Location, Connection Time
• Black list registration
③ Call Verification
• black list phone number verification
• Call history review
④ Call List Area • Call queue, transfer list, speed dial list
⑤
Incident
Information
• Incident type, title, severity level, address,
Lat./Long. Information, Detail description
⑥ Incident Comments • Additional comments on the incidents
⑦ Control Button
• DND(Do Not Disturb)
• Call Closure, Call Save, Send to CAD
⑧ Call Taker List • Call taker list for call transfer
⑨ Dispatcher List
• Dispatcher list to send the incident to
dispatcher
⑩ Active Incident • Active incident list
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Detail : CTS
①
② ③
⑤
④
⑥
⑦
⑧ ⑨ ⑩

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Winitech
Computer Aided Dispatch System(CADS) is a module to control the field status by optimal automatic dispatch teaming and dispatch order for
reported incidents. Also CADS is designed to manage receiving 911 calls, sending of dispatch orders according to incident type, handling the
incident and processing results in a systematic way.
Flow Chart
Standby
Receiving dispatch order
Dispatch
Incident Closure
YES
DTS
MRS
Transfer
Incident
Information
DTS
MRS
Function Description
Incident
Distribution
• Incidents that was created from CTS or ARS get
distributed in CAD for following response action
• Automatic display of incident details and related
information that was received from CTS, and ARS
Unit Status
Monitoring and
Mobilization
• Real-time monitoring and display of unit status as
dispatch resource
• Decision support tool to assign appropriate dispatch
resource : display nearest available mobile unit,
nearest station list
Dispatch and
Monitoring
• Dispatch command delivery by single button click
• Real-time mobile unit status monitoring ( dispatch,
depart, arrival )
• Real-time message communication with on-field
resource
Interface with
other System
• GIS, MRS, TRS
Status Check
/ Additional
Dispatch ?
NO
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Details : CADS

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CADS receives incident information from CTS to identify incident information and caller information, and organizes optimal Dispatch Team for each
incident by acquiring additional information from callers or experts through Phone and SMS, if necessary.
Ⅲ. Implementation Plan
CADS Main Widow Layout No. Area Name Description
①
Incident
Notification
• Incident name
• Number of total registered incidents, new
incidents
②
Incident
Information
• Incident type, name, severity, address
• Detailed description about the incidents
③
Comments on
Incidents
• Further comments on the incidents
④
On-going Incident
List
• On-going incident list
• Listing based on registration time, incident
type, dispatch status
⑤
Mobilized
Resource
• Currently involved resource list
⑥ Available Resource
• Available resource list
• List the resource based on resource type,
location, area
⑦ Control Button
• DND (Do Not Disturb)
• Ready to do the dispatch, dispatch, closure
⑧ Dispatcher List
• Dispatcher list for incident handling
transfer
⑨ Call Taker List • Call taker list
⑩ Alarm Receiving • Received alarm list : E-Mail, SMS,
①
② ③
⑤
④
⑥
⑦
⑧ ⑨ ⑩
2. Application 2.3 EMS 3) Module Details : CADS

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Dispatch Taking System(DTS) will be installed in police station, fire station, and ambulance house. After responding to the emergency, station-side
will do the incident report after finishing on-field response action that includes incident investigation and closure report.
DTS will be linked with light strobe and buzzer to give a notification of dispatch command in office conditions.
Flow Chart Function Description
Mobile Resource
Management
• Manage resource of police station and fire station
• Receive information from dispatch system
• Display dispatch order with dispatcher information
• Geographical reference of the incident
• Report incidents from the field in the form of text,
photos, reference victims and witnesses
Mobile terminal
Management
• Receive information from dispatch system
• Make an alarm when it receives Dispatch Order
• Display dispatch order with dispatcher information
• Geographical reference of the incident
• Report incidents from the field in the form of text,
photos, reference victims and witnesses
• Search information such as ID, stolen vehicles, missing
people, criminals, directions, interest points and etc.
Security and
Access Control
• User’s login and logout
• Search records
• Other resources location
Post Incident
Report
• Post incident investigation report
• Incident closure report
Receiving dispatch order
CADS Check dispatch order
Need more
information
of incident
Take Action
Mission Complete
Notification
CADS
result
report
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Details : DTS
Post Incident Report

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DTS will have embedded digital map that can show the incident location, patrol cars and fire engine locations. Station-side dispatch command
receiver can check full incident and caller information that was given by dispatcher. CTS also have individual field report function instead of mobile
resources that can be useful when mobile resource cannot do the data communication with dispatch center.
Ⅲ. Implementation Plan
DTS Main Widow Layout
No. Area Name Description
① Digital Map
• Shows the incident location
• Shows caller location
• Shows patrol car location
• Map search
② Incident List
• Received dispatch command list
• Receiving time, type, title, address
③ Incident Details
• Details of the incidents
• Incident name, type, severity, location,
description
④ Instructions
• Instruction and comments given by
dispatcher
⑤ Resource Status
• Dispatched mobile resource status
• Resource type and name
• Last status update time
⑥
Resource Status
Control
• Resource status control : command
acknowledge, depart to the spot, arrival to
the spot
• mobile resource status report to dispatcher
2. Application 2.3 EMS 3) Module Details : DTS
①
②
③
⑥
④
⑤

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MRS(Mobile Response System) is a system module that will be installed in mobile terminal in police patrol car, fire engine, and ambulance. For
police, the regular patrol activity report will be included, which is not required in fire engine, and ambulance. Regarding to the emergency
response activity, dispatch command receiving, response status report, and incident closure report will be all similar to each agency, and
comprehensive and standardized procedure will be applied for the emergency response.
Flow Chart Function Description
Patrol and
Prevention
Activity ( Police )
• Receive periodic patrol plan receiving
• Regular patrol activity report
Dispatch Order
Taking
• Incident information, location, CCTV check
• Dispatch command receiving
• Notification and feedback for dispatch command
Incident
Information
share and report
• Incident response status report : command receiving,
depart, arrival, field response
• Additional resource request
Incident Closure
Report
• Incident closure report
• Mission Completion Report
Information
Search
• Citizen ID information search1)
• Vehicle Registration information search1)
• Map Search : Point of interest, address, jurisdiction,
important building and complex, etc.
Receiving dispatch order
CADS
Check dispatch order
Need more
information
of incident
Take action
Response CompletionCADS
Response
Complete
Notification
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Details : MRS
Regular
Patrol (Police)
Dispatch
Command
1) Customer need to provide the information link and interface for information retrieval and query

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Patrol cars and fire engine with mobile terminal marked on the map are displayed in colored icon according to their statuses. The location and status of
this running on the road are displayed in a visually differentiated way. With simple icon/button touch, the emergency response status will be reported
and shared to the dispatch center, and police/fire/ambulance stations.
Ⅲ. Implementation Plan
MRS Main Widow Layout
No. Area Name Description
① Digital Map
• Shows the incident location
• Shows current patrol car location
• Map search
②
Incident
Information
• Incident information
• Incident type, comments and description
③ Incident Location
• Incident location
• Caller location
• GPS coordinates of the incident spot
④
Emergency caller
information
• Emergency caller name
• Emergency caller phone number
⑤ Arrival time
• Dispatch command receiving time
• Expected arrival time
• Dismissal time
⑥ Control button
• Receive the Dispatch command
• Incident spot arrival report
• Resignation of Dispatch command
• Information refresh
• Issue report
①
②
③
⑤④
⑥
2. Application 2.3 EMS 3) Module Details : MRS

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Flow Chart Function Description
Patrol and
Prevention
Activity ( Police )
• Receive periodic patrol plan receiving
• Regular patrol activity report
Dispatch Order
Taking
• Incident information, location, CCTV check
• Dispatch command receiving
• Notification and feedback for dispatch command
Incident
Information
share and report
• Incident response status report : command receiving,
depart, arrival, field response
• Additional resource request
Incident Closure
Report
• Incident closure report
• Mission Completion Report
Information
Search
• Citizen ID information search1)
• Vehicle Registration information search1)
• Map Search : Point of interest, address, jurisdiction,
important building and complex, etc.
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Details : ANPR
1) Customer need to provide the information link and interface for information retrieval and query

19. Confidential
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Patrol cars and fire engine with mobile terminal marked on the map are displayed in colored icon according to their statuses. The location and status of
this running on the road are displayed in a visually differentiated way. With simple icon/button touch, the emergency response status will be reported
and shared to the dispatch center, and police/fire/ambulance stations.
Ⅲ. Implementation Plan
MRS Main Widow Layout
No. Area Name Description
① Digital Map
• Shows the incident location
• Shows current patrol car location
• Map search
②
Incident
Information
• Incident information
• Incident type, comments and description
③ Incident Location
• Incident location
• Caller location
• GPS coordinates of the incident spot
④
Emergency caller
information
• Emergency caller name
• Emergency caller phone number
⑤ Arrival time
• Dispatch command receiving time
• Expected arrival time
• Dismissal time
⑥ Control button
• Receive the Dispatch command
• Incident spot arrival report
• Resignation of Dispatch command
• Information refresh
• Issue report
①
②
③
⑤④
⑥
2. Application 2.3 EMS 3) Module Details : MRS

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Every sub-system and component module need to share many elementary information; such as system user, data terminal, resource unit, system code
information, and others. EMS system is designed to have a capability to use either single integrated database or separate independent databases. In any
condition, essential information need to be shared and managed to be used in each component modules, and IMS(Information Management System) is
a module for elementary information management that will be exclusively used for information and system manager.
Ⅲ. Implementation Plan
2. Application 2.3 EMS 3) Module Details : IMS
CADS
•Search
Location
•Dispatch
Teaming
CTS
• Search Loc.
• Building
Info.
MRS
•Patrol Location
•Command Taking
Information Manager
•Information Manager
•System Administrator
Location Info.
•Building Information
•Address Information
•District Area Info.
Resource Info.
•Officer Information
•Police Information
•Patrol Information
•AVL Information
CAD Info.
•Police Phone No.
•Officer Phone No.
•Dispatch Teaming
Rule
GIS
•Location Search
•Building Information
Category Description
Location
Information
• Building Information
• Address Information
• District and Jurisdictional Area
• POI(Point of Interest Information), CCTV
CADS Support
Information
• Incident Type
• Incident Scale and Severity
• Dispatch Teaming Rule
• SOP information
: SOP for call taking, SOP for each incident type
Resource
Information
• Police / Fire / Ambulance Department Information
• Call Taker / Dispatcher / Field Agent Information
• Field Resource : Patrol Car/Personnel, Fire Engine,
Ambulance
System
Administration
• System Configuration
• User Information
• Authority Information
IMS Overview

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WinitechⅢ. Implementation Plan
IMS Main Widow Layout No. Area Name Description
① User
• User login status
• Password change
②
System
Configuration
• System configuration management
• User and user group management
• Code information management
③
Information
Elements
• Digital Map (GIS) related information
• Dispatcher / Call Taker Related Information
• Resource Information
④
Detailed
Information
Elements
• Information Lists to
Create/Remove/Update/Delete
• Sheet style easy information update
⑤ Information Entity • Data entity and attribute management
⑥
Information
Modification
• Individual data attribute and value
management.
①
②
③
⑤
④
⑥
2. Application 2.3 EMS 3) Module Details : IMS
IMS(Information Management System) has simplified and generalized information management interface and includes the geographic link for
integration with GIS system.

22. Confidential
Winitech
GIS is a system components that support location identification of callers, incidents, and mobile resources that includes police patrol car, fire
engine, and ambulance. It will be integrated with Call-Taker Desks and Dispatcher Desks at 911 Center, Dispatch Center, and Command Receiver’s
Desk at police station. It needs to be closely integrated with CADS(Computer-Aided Dispatching System) and AVLS (Automatic Vehicle Location
System) that let users feel using just one application.
2. Application 2.4 GIS 1) Overview
Ⅲ. Implementation Plan
Main Module Detailed Functions
GIS
Incident and
Dispatch
Management
• Display and input incident location
• Display incident area
• Input or change incident location on the map
• Display nearby facility/police vehicles/police
personnel from incident
• Display selection information on the map
• Display historical information on the map
Map Control
• Support multiple layers/Visible layer control
• Support various map scales
• Scaling, Scale Shortcut, Dynamic Panning, Display
index map/Zoom In/Out
• Calculate distance and area
• Right-click pop-up menus
• Save a map as an image file/Edit POI
Search
• Location/Area Searching/Shortcut tools
• Detailed object information
MRS
Vehicle location
and Status
Tracking
• Track vehicles and personnel location and store
location information
Display IncidentDisplay Incident
Incident SpotIncident Spot
IncidentIncident
Nearby VehicleNearby Vehicle
Dispatch TeamingDispatch Teaming
DispatchDispatch
Caller LocationCaller Location
Vehicle LocationVehicle Location
LocationLocation
Name SearchName Search
Object SearchObject Search
SearchSearch
Map DisplayMap Display
Map Control ToolsMap Control Tools
MapMap
Integration
Integration with CTS, CADS, MRS, IMS
Support rapid Incident location decision and dispatch teaming
Location IndicationLocation Indication
Real-time
Video Display
Real-time
Video Display
CCTV
Surveillance
CCTV
Surveillance
GIS Overview
It is assumed that digitized map data, national base map which contains house number and street name, and other subject map which includes jurisdiction
area of each agency unit, police/fire/ambulance station location and attributes and others will be given by customer side. EMS only provide the map data
migration and editing tool for digital map quality enhancement, but doesn’t guarantee the quality of digital map data itself.

23. Confidential
Winitech
GIS shall have not only elementary map control functions but also specialized functionalities for command and control activity including instant
dispatch teaming and CCTV monitoring on the map for the police.
2. Application 2.4 GIS 2) Main Functions
Ⅲ. Implementation Plan
Instant Resources DispatchInstant Resources Dispatch
Display Caller Location
Manual Assignment of Caller
Location
Display Incident Location
Input or change incident location
on the map
Display vehicle & station ordered
by distance
Direct dispatch teaming on the
map
Display vehicle location and
status
Support Multiple Layers
Support maximum Asuncion & Great
Asuncion map scale
Visible layer control
Scaling, scale shortcut, dynamic
planning, zoom In/Out
Display Index Map
Calculate Distance, Area
Live Display of address and coordinate
of cursor location
Right-click pop-up menu
Save map as image file
Map Control FunctionsIncident & Dispatch Management

24. Confidential
Winitech
2. Application 2.4 GIS 2) Main Functions
Ⅲ. Implementation Plan
Search & Information QueryMap Display and Properties Editing
Polygon Properties
• Line Thickness, Line Color, Fill
Color, etc.
Polyline Properties
• Line thickness, line colors, etc.
Text Properties
• Font, Font Size, Align
Symbol(Icon) Properties
Visible Scale Range
Location Search
• Search by building name
• Search by address name
• Search by district or jurisdiction
area
• Search by POI(Point of Interest)
Area Search
• Search objects by rectangle or
circle drawn by userShortcut Tools
• Agency, Address and other
Objects
Detailed Object Information
• Building, Agency, Vehicle, etc.
Edit POI(Point of Interest)
• Add/Modify/Delete POI
• Edit Detailed POI information
Detailed Information
Building Name :
Address :
Building type :
Telephone :
Description :
Building Name :
Address :
Building type :
Telephone :
Description :

25. Confidential
Winitech
2. Application 2.4 GIS 2) Main Functions
Ⅲ. Implementation Plan
Geographical StatisticsIntegration with CTS, CADS, MRS, and CCTV Surveillance
CTS, CADS Integration
• Load and display vehicle
location
• Support convertible UI for
call-taking and dispatch
• Real-time Data and Event
Sharing
• Cooperate with CTS, CADS in
identifying caller and incident
location
• Cooperate with CADS in
dispatch teaming
MRS Integration
• Load and display vehicle
location
CCTV Surveillance Integration
• CCTV Location display
• Real-time video stream
display on the map
Geographical Display for
Incident & Emergency call
statistics
• Incident & emergency call
statistics by area
• Incident & emergency call
statistics by period of time
• Incident statistics by type
Additional Tools
• Save geographical statistics to
image file
Print Geographical Statistics
CTS, CADSCTS, CADS
MRSMRS
Call Taking / Dispatch /
Monitoring
CCTV SurveillanceCCTV Surveillance
GISGIS

26. Confidential
Winitech
2. Application 2.4 GIS 3) Map Data Building
Ⅲ. Implementation Plan
DataCollection
Data
LoadingMapDataBuilding
Planning
§ Work Scope Estimation & Evaluation
§ Potential Issue Identification
§ Troubleshoot Planning
§ Work Instruction Writing
§ Quality Planning
Data
Refining
§ Raw Data Restructuring and Refining
§ Detailed Task Instruction Writing
§ Worker Education & Training
§ Original Data Backup
§ Object Vector Data Creation & Attribute Input
§ SHP format Conversion
§ Data Structure & Error Inspection
§ Data Format Conversion
Data
Editing
§ Geographic Data Editing
§ Object/Attribute Input
§ Data Inspection, Correction and Modification
Data Correction
Data Loading
§ GIS System Environment Check
§ Data Loading Planning
§ Conduct Data Loading, Evaluation & Adjustment
§ Missing Data Detection
§ Coordinate & Location Data Check
§ Standard Codification Check
Data
Validation
§ Geometry Verification
§ Logical Consistency Verification
§ Attribute Accuracy Verification
When additional GIS layer is required for qualified and informative digital mapping system, the system can add more information layers using map
data editing tools. EMS GIS system complies with any GIS map data edition tool, and following shows basic procedure and required tasks in adding
new GIS layer to improve the map data quality. It’s assumed that all the map data source is provided by customers, and new GIS layer building is
conducted based on given digital map data.

27. Confidential
Winitech
Hardware architecture of NIEMS will be designed in consideration of open system and stability and integrated management.
- 26 -
3. Infrastructure 3.1 Hardware 1) Overview
Open System integrated management of
Operating environmentStable system operation support
§ Product supply of World-Wide vendor
§ Apply solutions based on open source
§ Industry-standard technologies
§ Optimize the performance of the server
and network
§ Replication and Mirroring of data storage
§ Implementation of a security system
§ Provide effective security system
environment by introducing a UTM
§ Provide intuitive environment by
introducing SMS / NMS.
Future Entire Distributed System Quality of service of NIEMS
System operation
and management
System Security NIEMS Network
Considerations
Ⅲ. Implementation Plan
§ UTM(Unified Threat Management ), SMS(Server Mnagement System), NMS(Network Management System)

28. Confidential
Winitech
ASUNCION and GRAN ASUNCION will be covered by 911 Call center which will have required system infrastructure including PABX, Servers, and
Storage. Each dispatch center which is police dispatch center, 132 call center, 141 call center will be connected with 911 call center by leased E1
line, and Dedicated 10M line will be used for data replication from ASUNCION 911 call center to Fail-Over Data replication center.
- 27 -
3. Infrastructure 3.1 Hardware 2) Overall System Architecture
Ⅲ. Implementation Plan

29. Confidential
Winitech
HW Item Specification Location Q’ty HW Item Specification Location Q’ty
EMS
Application
Server
○ CPU : Xeon 2Processor 16core
○ Memory : 64GB
○ HDD: SAS 146GB * 2EA
○ 8Gbps FC HBA SP 2Port
○ Gigabit Ethernet 2Port(Copper)
Asuncion
911Center
1
SMS Gateway
○ SendQuick Enterprise
- 10 Modem Extension
Asuncion
911Center 1Ciudad
911Center 1
Encarnacion
911Center 1
DB Server
○ CPU : Xeon 2Processor 16core
○ Memory : 64GB
○ HDD: SAS 146GB * 2EA
○ 8Gbps FC HBA SP 2Port
○ Gigabit Ethernet 2Port(Copper)
Asuncion
911Center
1
NTP Server
○ Stand-alone NTP Time Server
○ Network Management Protocol
○ Telnet & RS-232 Remote connect
○ Input : GPS, IRIG
○ Accuracy : <2㎲(GPS)
Asuncion
911Center 1Ciudad
911Center 1
Encarnacion
911Center 1
GIS Server
○ CPU : Xeon 2P 16core
○ Memory : 32GB
○ HDD: SAS 146GB * 2EA
○ Gigabit Ethernet 2Port(Copper)
Asuncion
911Center
1
E-Mail Server
○ CPU : Xeon 1P 8core
○ Memory : 16GB
○ HDD: SAS 146GB * 2EA
○ 8Gbps FC HBA SP 2Port
○ Gigabit Ethernet 2Port(Copper)
Asuncion
911Center
1Ciudad
911Center 1
Encarnacion
911Center 1
Web Server
○ CPU : Xeon 1P 8core
○ Memory : 16GB
○ HDD: SAS 146GB * 2EA
○ 8Gbps FC HBA SP 2Port
○ Gigabit Ethernet 2Port(Copper)
Asuncion
911Center
1
Anti-Virus Server
○ CPU : Xeon 1Processor 8core
○ Memory : 16GB
○ HDD: SAS 600GB * 2EA
○ Gigabit Ethernet 4Port(Copper)
Asuncion
911Center
1Ciudad
911Center 1
Encarnacion
911Center 1
Disk Array &
Storage
○ Usable 20TB
○ Cache 32GB
Asuncion
911Center
1
Backup Device ○ LTO 2 Drive
Asuncion
911Center
1
Ciudad
911Center 1
Ciudad
911Center 1
Encarnacion
911Center 1
Encarnacion
911Center 1
3. Infrastructure 3.1 Hardware 4) Hardware Item List(1/6)
Ⅲ. Implementation Plan

30. Confidential
Winitech
HW Item Specification Location Q’ty HW Item Specification Location Q’ty
SMS/NMS
Server
○ CPU : Xeon 1Processor 8core
○ Memory : 16GB
○ HDD: SAS 600GB * 2EA
○ Gigabit Ethernet 4Port(Copper)
Asuncion
911Center
1 Staging Server
○ CPU : Xeon 2P 16core
○ Memory : 64GB
○ HDD: SAS 146GB * 4EA
○ Gigabit Ethernet 4Port(Copper)
Asuncion
911Center
1
UTM
Manager
Server
○ Storage : 2TB * 4EA
○ Gigabit Ethernet 6Port(RJ45),
SFP 2Port
Asuncion
911Center
1 SAN Switch ○ 8G 24-port
Asuncion
911Center
2
Ciudad
911Center 2
Encarnacion
911Center 2
IP-PBX
○ Alcatel OmniPCX
○ Enterprise IP PABX – MAIN C2
- IP Media Gateway
- Dual Call Server
- 24 Channel
Asuncion
911Center
2
Recording
Server
○ CPU : Xeon 1Processor 8core
○ Memory : 16GB
○ HDD: SAS 146GB * 2EA
○ 8Gbps FC HBA SP 2Port
○ Gigabit Ethernet 4Port(Copper)
Asuncion
911Center
1
Ciudad
911Center 2
Ciudad
911Center 1
Encarnacion
911Center 2
Encarnacion
911Center 1
Server Rack
& KVM
Switch
○ Alcatel OmniPCX
○ Enterprise IP PABX – MAIN C2
- IP Media Gateway
- Dual Call Server
- 24 Channel
Asuncion
911Center
2
Ciudad
911Center 2
Encarnacion
911Center 2
3. Infrastructure 3.1 Hardware 4) Hardware Item List(2/6)
Ⅲ. Implementation Plan

31. Confidential
Winitech
HW Item
Workstation
(CTS/DTS)
PC Video Wall IP Phone
Specification
○ CPU : Intel Core i7 Processor
(Quad Core, 8MB Cache, 3.4GHz)
○ 1 Graphic Card (RGB & DVI Port)
○ Memory : 8GB
○ HDD : 500GB SATA
○ Monitor : 2EA
○ Inter-Linking with Light strobe & Buzzer
○ CPU :Intel Core i7 Processor
(Quad Core, 8MB Cache, 3.4GHz)
○ Memory : 8GB
○ HDD : 500GB SATA
○ Monitor(24")
(Resolution - 1920 x 1200, 60Hz,Aspect
Ratio - 16:10)
○ LFD 46“ Wall Display (4)
○ Bracket (Multi-vision)
/Frame
○ Wall Display Control(1)
○ RGB Matrix Switch(1)
○ A/V Matrix Switch(1)
○ RGB Interface(5)
○ Control PC(1)
○ Normal Type
Location
Asuncion
911 Center 5 10 - 20
CBVP HQ 4 8 1 4
SEME HQ 4 8 1 4
Police Station - 40 - 40
Ciudad
del
Este
911 Center 4 6 1 20
Police Station - 16 - 16
Encarnacion
911 Center 4 4 1 20
Police Station - 8 - 8
Q’ty 21 100 4 132
3. Infrastructure 3.1 Hardware 4) Hardware Item List(3/6)
Ⅲ. Implementation Plan

32. Confidential
Winitech
HW Item Mobile Data Terminal IP-PABX
Specification
○ OS : Android
○ CPU : Intel Atom BayTrail Dualcore 1.46GHz
○ Display : 9,7" TFT LCD (1024 * 768), Touch Panel
○ Memory SDRAM 2GB
○ Flash Memory : 32GB
○ Wireless : 802.11 b/g/n
○ Battery : Li-Polymer 7,4V 2,700mAh, Dual Battery
○ Main Frame IP PABX
○ DID(32ch)
○ CTI Link
○ conference Call Line(128Lines)
○ Access Line(640 Lines)
○ Convergence N/W connect Line(300Lines)
○ Supporting Server connect Line(256Lines)
Location
Asuncion
911 Center 5 1
Police Station 20 -
Fire Station 5 -
Emergency Medical 5 -
Ciudad
Del
Este
911 Center 2 1
Police Station 5 -
Fire Station 5 -
Emergency Medical 5 -
Encarnacion
911 Center 2 1
Police Station 5 -
Fire Station 5 -
Emergency Medical 5 -
3. Infrastructure 3.1 Hardware 4) Hardware Item List(4/6)
Ⅲ. Implementation Plan

33. Confidential
Winitech
HW Item Router UTM(A) UTM(B) Web Firewall
Specification
○ 3Port Gigabit Ethernet (RJ TYPE)
○ GBIC module/PA-GE : 3ea
○ Interface
: 10G SFP+ 2ports,
1G(10/100/1000 or SFP)
20 ports, 1 Gbps 2ports
○ Firewall Throughput
: 20Gbps
○ Concurrent Session
: 7,000,000
○ Dual Power Supply
○ Interface
: 10G SFP+ 2ports,
1G (10/100/1000 or SFP)
20 ports, 1 Gbps 2ports
○ Firewall Throughput
: 20Gbps
○ Concurrent Session
: 7,000,000
○ Concurrent Session
: 8,000,000
○ Pages can be processed per second
: 30,000TPS
○ Throughput : 3Gbps
Location
Asuncion
911Center 1 2 2 2
CBVP HQ 1 2 2 -
SEME HQ 1 2 2 -
Police Station - - 20 -
Ciudad
del
Este
911Center 1 2 2 -
Police Station - - 8 -
Encarnacion
911Center 1 2 2 -
Police Station - - 4 -
Q’ty 5 10 42 2
3. Infrastructure 3.1 Hardware 4) Hardware Item List(5/6)
Ⅲ. Implementation Plan

34. Confidential
Winitech
HW Item Backbone Switch Workgroup Switch(L3) Workgroup Switch(L2) PoE Switch
Specification ○ 24Port 10/100/1000 ○ 24Port 10/100/1000
○ 48Port 10/100,
2Port 1000BASE-X
○ 10/100/1000BaseT
PoE 24ports
Location
Asuncion
911 Center 2 - 5 1
CBVP HQ - 2 1 1
SEME HQ - 2 1 1
Police Station - - 20 20
Ciudad
Del
Este
911 Center 2 - 3 1
Police Station - - 8 8
Encarnacion
911 Center 2 - 3 1
Police Station - - 4 4
Q’ty 6 4 45 37
3. Infrastructure 3.1 Hardware 4) Hardware Item List(6/6)
Ⅲ. Implementation Plan

35. Confidential
Winitech
3. Infrastructure 3.1 Hardware 5) Software Item List
Ⅲ. Implementation Plan
SW Item Specification Q’ty SW Item Specification Q’ty
Application SW ○ CTS, CADS, AVLS etc 3 MDT SW ○ Development SW 1
DBMS SW
○ RDBMS
○ up to 4CPU License
3 NMS/SMS SW
○ Network Monitoring Server SW
○ Server Monitoring Server SW
1
GIS SW ○ 8 Core License 3 SMS Agent
○ Server Monitoring Agent 20
○ DBMS Monitoring Agent 3
E-mail Server SW ○ Server License 1
Security
SW
○ Server SW 1
Backup SW
○ Backup Server SW 1
○ Client for PC & Workstation 121
○ Backup Agent 20
○ DBMS Agent 2
○ Client for Server 20
Office Software ○ PC & Workstation 121