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                A PROJECT REPORT
                       On
      “INVESTMENT STRATEGIES AND PORTFOLIO
                  MANAGEMENT”




  Prepared for the partial fulfillment of the continuous evaluation of the
                summer internship project of semester III
                      MBA (General) class of 2009

                              SUBMITTED BY:




                              SUBMITTED TO:


                          AREA SALES MANAGER
                       STANDARD CHARTERED BANK




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                        ACKNOWLEDGEMENT




I would like to express my gratitude to almighty God without whose
blessing I wouldn’t have been able to take initial step in this research.

Words are insufficient to express my gratitude to …………….,my
industry guide for his guidance and support in preparing this project.

I would also like to thank my faculty guide whose support and
suggestions has helped me to complete this project successfully.

My sincere thanks to all those people who gave me their valuable
time and input by filling my questionnaires.

Finally I would like to thank my parents, family members and friends
for their support.




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                              DECLARATION



I hereby declare that the work presented in the project report, titled
‘Investment Strategies and Portfolio Management’ was carried out by
me as a part of MBA curriculum during 8 weeks summer training
program in the 3rd semester. The report is an authentic record of my
work carried out under the guidance of ………………… in Standard
Chartered Bank. It is further declared that the report has not been
submitted earlier for any other degree or diploma.




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                               PREFACE

India is a developing country and we all know that banking sector plays a
very important role. In development with the increasing use of banking and
finance in every field, new trends in their technology and modern use are
being evolved day to day to meet the requirements. In fact “BANKING” has
become the need of today.
The purpose of PROJECT REPORT is to expose the students in the market
and in the field of banking, finance and investments and to develop the
ability in the students to deal with all types of customers.

Preparing project report in the summer vacations and under going the
summer training is the indispensable part of the college period. It provides
the opportunity to review what we have gained in the training period and
also provides the way to convey the knowledge and ideas to others.

The present project provides the information on the “STANDARD
CHARTERED BANK”.

Learning is not possible in solitude and has to have the support and able
guidance of some people around us in various roles and capacities. The
satisfaction and euphoria that accompanies the successful completion of any
task would be incomplete without the mention of the people who made it
possible because success is the epitome of hard work, undeterred missionary
zeal, fast determination, and consideration.

Therefore, we consider it a pleasant duty to express our heartiest
appreciation, gratitude, and indebtedness to our project guide Mr. Nitish
Dipankar for his keen interest, sincere extortion, invaluable and pain taking
excellent guidance, continuous calm endurance, inspiration and
encouragement during each phase of the present project.



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                       EXECUTIVE SUMMARY



      In this project, I have to study the most important products of banking
      industry i.e. Savings account, Insurance and Mutual Funds . After
      gaining appropriate knowledge of these products, I have to promote
      the products of Standard Chartered to the customers and try to
      convince them to buy the products via explaining them its benefits. I
      also have to prepare a questionnaire in order to understand the
      customer psychology of investments and also get relevant information
      required in the project.




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                                       INDEX

                  TITLE                        PAGE NO.

CHAPTER–1 “INTRODUCTION”                          7


      1.1History of Banking Industry              8
      1.2 History of Standard Chartered Bank      15
      1.3 Introduction of the topic               29

CHAPTER-2 “RESEARCH METHODOLOGY”                  33

CHAPTER-3 “DATA COLLECTION”                       35

      3.1 Sources of data collection              36
      3.2 Products of Standard Chartered
               -Savings Account                   36
               - ULIP                             40
               -Mutual Funds                      47

CHAPTER- 4 “ANALYSIS AND INTERPRETATION”          50

CHAPTER- 5 “CONCLUSION”                           76

CHAPTER- 5 “APPENDIX”                             78

REFERENCES                                        80




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               CHAPTER 1
          “INTRODUCTION”




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1.1 Overview of the Banking System


Until the 1950s, banking in India was carried on by a large number of
banks, many of them quite small. India is still primarily an agricultural
country, with an economic and social structure based largely on the
village. The integration of banking has been impeded by poor
communications, by illiteracy, and by the barriers of language and
caste.


Modern banking in India is said to be developed during the British
era. In the first half of the 19th century, the British East India
Company established three banks – the Bank of Bengal in 1809, the
Bank of Bombay in 1840 and the Bank of Madras in 1843. But in the
course of time these three banks were amalgamated to a new bank
called Imperial Bank and later it was taken over by the State Bank of
India in 1955. Allahabad Bank was the first fully Indian owned bank.
The Reserve Bank of India was established in 1935 followed by other
banks like Punjab National Bank, Bank of India, Canara Bank and
Indian Bank.

In 1969, 14 major banks were nationalized and in 1980, 6 major
private sector banks were taken over by the government. Today,
commercial banking system in India is divided into following
categories.


Central Bank

The Reserve Bank of India is the central Bank that is fully owned by
the Government. It is governed by a central board (headed by a
Governor) appointed by the Central Government. It issues guidelines



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for the functioning of all banks operating within the country.

Public Sector Banks

   a. State Bank of India and its associate banks called the State
      Bank Group
   b. 19 nationalized banks
   c. Regional rural banks mainly sponsored by public sector banks


Private Sector Banks

   a.   Old generation private banks
   b.   New generation private banks
   c.   Foreign banks operating in India
   d.   Scheduled co-operative banks
   e.   Non-scheduled banks


Co-operative Sector

The co-operative sector is very much useful for rural people. The co-
operative banking sector is divided into the following categories.

   a. State co-operative Banks
   b. Central co-operative banks
   c. Primary Agriculture Credit Societies


Development Banks/Financial Institutions

   •    IFCI

   •    IDBI

   •    ICICI

   •    IIBI
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   •   NABARD

   •   Export-Import Bank of India

   •   National Housing Bank

   •   Small Industries Development Bank of India

   •   North Eastern Development Finance Corporation

Banking in India is so convenient and hassle free that one (individual,
groups or whatever the case may be) can easily process transactions
as and when required. The most common services offered by banks
in India are as follow:

   •   Bank accounts: It is the most common service of the banking
       sector. An individual can open a bank account which can be
       either savings, current or term deposits.
   •   Loans: You can approach all banks for different kinds of loans.
       It can be a home loan, car loan, personal loan, loan against
       shares and educational loans.
   •   Money Transfer: Banks can transfer money from one corner of
       the globe to the other by issuing demand drafts, money orders
       or cheques.
   •   Credit and debit cards: Most banks offer credit cards to their
       customers which can be used to purchase products and
       services, or borrow money.
   •   Lockers: Most banks have safe deposit lockers which can be
       used by the customers for storing valuables, like important
       documents or jewellery.



Banking service for NRIs:

Non Resident Indians or NRIs can open accounts in almost all Indian
banks. The three types of accounts that NRIs can open are:
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   o   Non-Resident (Ordinary) Account - NRO A/c
   o   Non-Resident (External) Rupee Account - NRE A/c
   o   Non-Resident (Foreign Currency) Account - FCNR A/c


Reserve Bank of India (RBI)

The central bank of the country is the Reserve Bank of India (RBI).
Reserve Bank of India was nationalised in the year 1949. The body
of the central bank consists of the Governor and four Deputy
Governors, one Government official from the Ministry of Finance, ten
nominated Directors by the Government to give representation to
important elements in the economic life of the country, and four
nominated Directors by the Central Government to represent the four
local Boards with the headquarters at Mumbai, Kolkata, Chennai and
New Delhi. Local Boards consist of five members each Central
Government appointed for a term of four years to represent territorial
and economic interests and the interests of co-operative and
indigenous banks. The need for bank is:

   •   To regulate the issue of banknotes
   •   To maintain reserves with a view to securing monetary stability
       and
   •   To operate the credit and currency system of the country to its
       advantage.

Functions of Reserve Bank of India

The Reserve Bank of India performs all the important functions of a
central bank.

Bank of Issue

The Bank has the sole right to issue bank notes of all denominations.
The distribution of rupee notes and coins and small coins all over the
country is undertaken by it as agent of the Government. The Reserve

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Bank has a separate Issue Department which is concerned with the
issue of currency notes. The Reserve Bank of India is required to
maintain gold and foreign exchange reserves of Ra. 200 crores, of
which at least Rs. 115 crores should be in gold. The system as it
exists today is known as the minimum reserve system.

Banker to Government

The second important function of the Reserve Bank of India is to act
as Government banker, agent and adviser. The Reserve Bank is
agent of Central Government and of all State Governments in India
excepting that of Jammu and Kashmir on all monetary and banking
matters. The Reserve Bank has the obligation to transact
Government business, via. to keep the cash balances as deposits
free of interest, to receive and to make payments on behalf of the
Government and to carry out their exchange remittances and other
banking operations. It makes loans and advances to the States and
local authorities

Bankers' Bank and Lender of the Last Resort

The Reserve Bank of India acts as the bankers' bank. According to
the provisions of the Banking Companies Act of 1949, every
scheduled bank was required to maintain with the Reserve Bank a
cash balance equivalent to 5% of its demand liabilites and 2 per cent
of its time liabilities in India. By an amendment of 1962, the
distinction between demand and time liabilities was abolished and
banks have been asked to keep cash reserves equal to 8.25% per
cent of their aggregate deposit liabilities. The minimum cash
requirements can be changed by the Reserve Bank of India.

The scheduled banks can borrow from the Reserve Bank of India on
the basis of eligible securities or get financial accommodation in
times of need or stringency by rediscounting bills of exchange. Since
commercial banks can always expect the Reserve Bank of India to
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come to their help in times of banking crisis the Reserve Bank
becomes not only the banker's bank but also the lender of the last
resort.

Controller of Credit

The Reserve Bank of India is the controller of credit i.e. it has the
power to influence the volume of credit created by banks in India. It
can do so through changing the Bank rate or through open market
operations. It can ask any particular bank or the whole banking
system not to lend to particular groups or persons on the basis of
certain types of securities.

The Reserve Bank of India is armed with many more powers to
control the Indian money market. Each scheduled bank must send a
weekly return to the Reserve Bank showing, in detail, its assets and
liabilities. This power of the Bank to call for information is also
intended to give it effective control of the credit system. The Reserve
Bank has also the power to inspect the accounts of any commercial
bank.

The Reserve Bank of India, therefore, has the following powers:

(a) It holds the cash reserves of all the scheduled banks.
(b) It controls the credit operations of banks through quantitative and
qualitative                            controls.
(c) It controls the banking system through the system of licensing,
inspection and calling for information.
(d) It acts as the lender of the last resort by providing rediscount
facilities to scheduled banks.

Supervisory functions

In addition to its traditional central banking functions, the Reserve
bank has certain non-monetary functions of the nature of supervision
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of banks and promotion of sound banking in India. RBI has wide
powers of supervision and control over commercial and co-operative
banks, relating to licensing and establishments, branch expansion,
liquidity of their assets, management and methods of working,
amalgamation, reconstruction, and liquidation. The RBI is authorised
to carry out periodical inspections of the banks and to call for returns
and necessary information from them. The supervisory functions of
the RBI have helped a great deal in improving the standard of
banking in India to develop on sound lines and to improve the
methods of their operation

Promotional functions

The Bank performs a variety of developmental and promotional
functions, which, at one time, were regarded as outside the normal
scope of central banking. The Reserve Bank was asked to promote
banking habit, extend banking facilities to rural and semi-urban
areas, and establish and promote new specialised financing
agencies. Accordingly, the Reserve Bank has helped in the setting up
of the IFCI and the SFC; it set up the Deposit Insurance Corporation
in 1962, the Unit Trust of India in 1964, the Industrial Development
Bank of India also in 1964, the Agricultural Refinance Corporation of
India in 1963 and the Industrial Reconstruction Corporation of India in
1972. These institutions were set up directly or indirectly by the
Reserve Bank to promote saving habit and to mobilise savings, and
to provide industrial finance as well as agricultural finance. The RBI
has set up the Agricultural Refinance and Development Corporation
to provide long-term finance to farmers.




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1.2 History of Standard Chartered

The Standard Chartered Group was formed in 1969 through a
merger of two banks: The Standard Bank of British South Africa
founded in 1863, and the Chartered Bank of India, Australia and
China, founded in 1853.

Both companies were keen to capitalize on the huge expansion of
trade and to earn the handsome profits to be made from financing the
movement of goods from Europe to the East and to Africa.

The Chartered Bank

   • Founded by James Wilson following the grant of a Royal
     Charter by Queen Victoria in 1853
   • Chartered opened its first branches in Mumbai (Bombay),
     Calcutta and Shanghai in 1858, followed by Hong Kong and
     Singapore in 1859
   • Traditional business was in cotton from Mumbai (Bombay),
     indigo and tea from Calcutta, rice in Burma, sugar from Java,
     tobacco from Sumatra, hemp in Manila and silk from Yokohama
   • Played a major role in the development of trade with the East
     which followed the opening of the Suez Canal in 1869, and the
     extension of the telegraph to China in 1871
   • In 1957 Chartered Bank bought the Eastern Bank together with
     the Ionian Bank’s Cyprus Branches. This established a
     presence in the Gulf

The Standard Bank

   • Founded in the Cape Province of South Africa in 1862 by John
     Paterson. Commenced business in Port Elizabeth, South
     Africa, in January 1863


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   • Was prominent in financing the development of the diamond
     fields of Kimberley from 1867 and later extended its network
     further north to the new town of Johannesburg when gold was
     discovered there in 1885
   • Expanded in Southern, Central and Eastern Africa and by 1953
     had 600 offices
   • In 1965, it merged with the Bank of West Africa expanding its
     operations into Cameroon, Gambia, Ghana, Nigeria and Sierra
     Leone

In 1969, the decision was made by Chartered and by Standard to
undergo a friendly merger. All was going well until 1986, when a
hostile takeover bid was made for the Group by Lloyds Bank of the
United Kingdom. When the bid was defeated, Standard Chartered
entered a period of change. Provisions had to be made against third
world debt exposure and loans to corporations and entrepreneurs
who could not meet their commitments. Standard Chartered began a
series of divestments notably in the United States and South Africa,
and also entered into a number of asset sales.

From the early 90s, Standard Chartered has focused on developing
its strong franchises in Asia, the Middle East and Africa using its
operations in the United Kingdom and North America to provide
customers with a bridge between these markets. Secondly, it would
focus on consumer, corporate and institutional banking, and on the
provision of treasury services – areas in which the Group had
particular strength and expertise.

In the new millennium we acquired Grindlays Bank from the ANZ
Group and the Chase Consumer Banking operations in Hong Kong in
2000.




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Standard Chartered – leading the way

Standard Chartered PLC is listed on both the London Stock
Exchange and the Hong Kong Stock Exchange and is consistently
ranked in the top 25 among FTSE-100 companies by market
capitalization.

Standard Chartered has a history of over 150 years in banking and
operates in many of the world's fastest-growing markets with an
extensive global network of over 1,400 branches (including
subsidiaries, associates and joint ventures) in over 50 countries in
the Asia Pacific Region, South Asia, the Middle East, Africa, the
United Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered
employs almost 60,000 people, representing over 100 nationalities,
worldwide. This diversity lies at the heart of the Bank's values and
supports the Bank's growth as the world increasingly becomes one
market.

With strong organic growth supported by strategic alliances and
acquisitions and driven by its strengths in the balance and diversity of
its business, products, geography and people, Standard Chartered is
well positioned in the emerging trade corridors of Asia, Africa and the
Middle East.

Standard Chartered derives over 90 per cent of profits from Asia,
Africa and the Middle East. Serving both Consumer and Wholesale
Banking customers worldwide, the Bank combines deep local
knowledge with global capability to offer a wide range of innovative
products and services as well as award-winning solutions.



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Trusted across its network for its standard of governance and
corporate responsibility, Standard Chartered takes a long term view
of the consequences of its actions to ensure that the Bank builds a
sustainable business through social inclusion, environmental
protection and good governance.

Standard Chartered is also committed to all its stakeholders by living
its values in its approach towards managing its people, exceeding
expectations of its customers, making a difference in communities
and working with regulators.



Establishment of Standard Chartered Bank around the world

Country             Year Established Country            Year Established
United Kingdom      1853            Australia           1964
China, India, Sri
                  1858              Mexico, Oman        1968
Lanka
Hong Kong,
                  1859              Peru                1973
Singapore
Indonesia,
                  1863              Jersey              1978
Pakistan
Philippines       1872              Brazil              1979
Malaysia          1875              Venezuela           1980
                                    Falkland Islands,
Japan               1880                                1983
                                    Macau
Zimbabwe            1892            Taiwan              1985
The Gambia,
Sierra Leone,       1894            Cameroon            1986
Thailand
Ghana               1896            Nepal           1987
Botswana            1897            Vietnam         1990
                                    Cambodia, South
USA                 1902                            1992
                                    Africa
Bangladesh          1905            Iran            1993
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Zambia              1906              Colombia          1995
Kenya               1911              Laos, Argentina   1996
Uganda              1912              Nigeria           1999
Tanzania            1917              Lebanon           2000
Bahrain             1920              Cote d’Ivoire     2001
Jordan              1925              Mauritius         2002
Korea               1929              Turkey            2003
Qatar               1950              Afghanistan       2004


Recent strategic alliances and acquisitions

2005 and 2006 were historic years for us as we achieved several milestones
with a number of strategic alliances and acquisitions that will extend our
customer or geographic reach and broaden our product range.

   •   We completed, rebranded and successfully integrated SC First Bank
       in Korea, which to date is the biggest acquisition in our history.
   •   We completed full integration between Standard Chartered Bank
       Thailand and Standard Chartered Nakornthon Bank in October.
   •   We formed strategic alliances with Fleming Family & Partners to
       expand private wealth management in Asia and the Middle East.
   •   We acquired stakes in ACB Vietnam and Travelex.
   •   We acquired the business operations of American Express Bank in
       Bangladesh.
   •   We acquired a stake in Bohai Bank in Tianjin, China, making us the
       first foreign bank to be allowed a stake in a local bank in China.
   •   We acquired a 25% stake in First Africa Group Holdings in June
       2006.
   •   We acquired an additional 26% stake in Permata Bank through our
       consortium with PT Astra International, thus giving the consortium a
       total stake of 89%.
   •   We acquired Union Bank in Pakistan in September 2006 and we have
       successfully rebranded all branches.


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   •   We launched a tender offer in the end of 2006 for 100% in Hsinchu
       International Bank, Taiwan.


PERSONAL BANKING

   1. Savings Account


Savings           Exclusive           Features       Average
Account           Features                           Quarterly
                                                     Balance
a)     aXcess This       account i)Free Unlimited Rs. 10,000
plus account  provides           Visa          ATM
              unparalleled       transactions.
              access to your
              money through a ii) FREE Doorstep
              variety         of Banking.
              channels.          iii)  International
                                 Debit Card

                                      iv) Phone Banking

                               v) Online Banking
b) No Frills It is designed to i)Free     cheque Rs. 250
Account      meet you basic deposit at ant
             banking           SCB branch or
             requirements      ATM

                                      ii)Access    your
                                      account from any
                                      branch of SCB


                                      iii)ATM card and

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                                          Debit card

                                          iv)Phone banking

                                          v)Online banking
c)Parivaar        It allows you to        i)Maintain           Rs. 25,000
Account           maintain         your   individual savings
                  individual identity     account with the
                  while allowing you      benefit of clubbing
                  to tap your family’s    balances          in
                  financial strength.     grouped
                                          accounts.

                                          ii)Option of SIP
                                          that allows you to
                                          invest a fixed
                                          amount of money
                                          every month in
                                          specific portfolio.

                                          iii)Globally valid
                                          ATM-cum-Debit
                                          card.

                                          iv)Phone Banking

                                     v)Online Banking
d)Aasaan          It is a basic, no i)No        minimum Rs. 0
Account           maintenance and balance required.
                  hassle        free ii)Unlimited     free
                  savings account.   access to SCB
                                     ATM’s.
                                     iii)International
                                     Debit Card
                                     iv)Phone Banking
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                                     v)Online Banking




   2. CREDIT CARDS

Standard Chartered Bank offers a wide range of credit cards, each
tailored to satisfy an individual needs.

   3. INSURANCE AND INVESTMENTS


Standard Chartered Bank has a tie up with Bajaj Allianz Life Insurance
Company and Royal Sundaram General Insurance to offer a variety of
products in order to cover all insurance requirements.
They offer:

   o One-stop shopping for both life and general insurance
     protection
   o Comprehensive range of products to suit every stage of your
     life... from childhood to retirement
   o Dedicated insurance Financial Services Consultants from Bajaj
     Allianz Life Insurance Company to provide FREE
     Consultations to create customized insurance plans for you


Great Place to Work

Standard Chartered employs almost 60,000 people in 56 countries
and territories, representing over 100 nationalities. Demographic
changes, competition in our markets and our own rapid growth
provide a bigger challenge than ever to attract, develop and engage
our employees to continue to deliver strong results.



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As we grow, we believe our diverse and inclusive approach provides
engaging opportunities for our employees to develop, both as
individuals and as part of a team. We are committed to creating a
healthy, safe and fulfilling work environment in which people can
grow, individuals can make a difference and teams can win.

Our approach to managing people is underpinned by four principles:

   • A focus on managing talent to identify, reward and retain
     talented employees
   • Building a strengths-based approach by providing the skills to
     develop individuals and teams by focusing on people's personal
     strengths
   • A commitment to drive employee engagement through the
     development of exceptional managers with the skills to identify
     and build talent
   • Creating a diverse and inclusive workplace that encourages our
     employees to achieve their potential and support our growth

Priorities at Standard Chartered

At Standard Chartered, we believe that our future success depends
on our ability to deliver a sustainable business. Our 'building a
sustainable business' strategy will help us take a long-term view of
the implications of everything we do. This means taking responsible
decisions that benefit our business, the economy, society and the
environment – and build the trust of all our stakeholders.

Our 'building a sustainable business' strategy explicitly recognizes
seven areas where we and our stakeholders believe we are most
likely to make the greatest contribution to sustainability.

They are:

   •   Sustainable lending – making sure when we lend money we
       are aware of the environmental, social and governance risks

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       attached to such decisions and that we take steps to address
       them
   •   Tackling financial crime – making sure that we have the right
       systems in place to detect such things as fraud and money
       laundering and exceed, rather than simply meet, increasingly
       stringent legal requirements in this field
   •   Access to financial services – making sure we develop new
       ways for those deprived of banking services to get proper
       access to finance so that they can improve their standard of
       living and economic independence
   •   Responsible selling & marketing – making sure we treat
       customers fairly and set the highest standards in service and
       transparency
   •   Protecting the environment – making sure we not only
       minimize our own direct impact on the environment but support
       others, such as customers, to do the same. We also want to
       support the development and commercialization of
       technologies and schemes that tackle environmental threats
       like climate change
   •   Great place to work – making sure that with our people, who
       represent over 100 nationalities from over 50 countries, feel
       valued, included and engaged. We're determined to attract,
       develop and retain the best people and to leverage the strength
       the diversity of our people brings, which is an incomparable
       advantage
   •   Community investment – making sure we involve our
       employees and utilise our core expertise, networks and
       resources to help communities develop and economies to grow




Governance
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The governance structure we have set up for Sustainability provides
strategic direction for the Bank and ensures we continue to make
progress with our approach to sustainable development.

The Corporate Responsibility and Community Committee sit at the
top of this structure alongside the Remuneration, Audit and Risk, and
Nomination Committees of our Board. It is supported by a Group
Sustainability team, steering groups for specific programmes and our
branches and offices in each country we operate in.

The Committee is chaired by Mervyn Davies, the Group Chairman,
and meets quarterly. It drives the Sustainability agenda at Standard
Chartered and is responsible for responding to issues coming out of
new Sustainability legislation, regulation, stakeholder guidance and
reporting and for making sure our activities are aligned with our
overall business strategy. It also ensures we publish a Sustainability
report, supported by accurate data, each year, in line with best
practice.

A dedicated Sustainability team, based in the London office, supports
the Committee, the Business and other Group functions. The role of
the team is to talk with stakeholders, monitor good practice and flag
up potential trends and emerging issues. It co-ordinates the collection
of data and is responsible for our annual Sustainability Review and
web site, participating in thought leadership events and raising our
Sustainability profile outside the Bank.

Nine Steering Groups or Committees put the Bank's strategy into
action, co-ordinate Group-wide initiatives and provide policy
recommendations to the Board, its various committees or the
Corporate Responsibility and Community Committee. They are:

   •   Strategic Sourcing and Vendor Management Committee
   •   Diversity Council
   •   Environmental Steering Group
   •   Health and Safety Steering Group
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   •   Group Risk Committee
   •   Reputation Risk Committees
   •   Seeing is Believing Committee
   •   Living with HIV Advisory Committee
   •   Community Partnership Boards

Because our business is spread across the globe in very different
market places, each Country Head is responsible for identifying and
responding to local Sustainability issues. It is the responsibility of
each business unit to adhere to policies that have been set on a
global basis. Where local standards exceed group set policies, the
higher standard is adopted.

Engagement

Helping stakeholders understand the way we operate and the
challenges we face is fundamental to making progress with our
'building a sustainable business' strategy.

Engagement is a word used by many organizations, but it means
something very specific to Standard Chartered. It is the way we go
about communicating with three distinct but interconnected
audiences:

   • Our own employees – we want them to really understand
     what "Building a sustainable business" means
   • People and organizations that use or influence our
     products and services – we want to work closely with them to
     develop and promote sustainable services
   • People and organizations that have the power to make a
     wider difference – we want to use our geographic reach to
     promote the need for sustainable development

We have been working on our stakeholder engagement programme
for some years. Work in this area has recently increased as continue
to build a clearer picture of our global stakeholder audience including
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government departments and agencies, socially responsible
investors, academic institutions, business associations and non-
governmental organisations. In 2006 we invited 60 of our key
stakeholders to help us develop our 'building a sustainable business'
strategy. Their contributions – many of which are included in our
2006 Sustainability Review – helped us decide what our sustainable
development priorities should be.

Building a truly relevant stakeholder network is challenging, however,
it is extremely important that we continue to build our network in the
years ahead.

One-Stop Range of Products and Services
We have a full range of foreign exchange and risk management
solutions to meet the needs of clients across the world.

.

Standard Chartered Alternate Investment Group

Standard Chartered Bank's Alternate Investment Group focuses on
distressed and high-yield opportunities by investing in senior debt,
mezzanine or equity instruments. In addition, it provide asset
management services to investment banks, financial institutions and
value investors as well as advisory services to companies in financial
distress or requiring assistance with their capital structure.

Our Business


Investments. Our investment program is aimed at both the primary
and secondary markets. We provide liquidity to the distressed and
high yield market through the following:

    •   Acquisition of distressed asset portfolios
    •   Investments in loans and bonds

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   •   Offering priority loans (DIP), subordinated or mezzanine debt
   •   Offering structured investments
   •   Investments in equity
   •   Investments in hybrid structures

Asset Management. We offer a range of services under asset
management including origination of investment opportunities, due
diligence, loan servicing (monitoring and recovery) for single assets
and portfolio investments. The Bank has a successful track record of
managing and resolving non-performing loans.

Corporate Advisory. We offer corporate advisory services to
companies requiring capital structuring and to companies in financial
distress. Our range of services includes:

   •   Assessment of strategic issues, ranging from corporate and
       capital structures to potential mergers and sale of businesses
   •   Development       and     implementation    of    creative   and
       comprehensive solutions to address clients' various complex
       issues such as capital restructuring exercise
   •   Assistance in implementing the appropriate debt and equity
       financing structure

Our Strengths


Professional Team. We have a large experienced team of skilled
individuals who have developed a reputation for competency in
valuation, due diligence, acquisition and asset management in the
distressed and high yield market. Our local market knowledge and
workout skills offer value to our clients.

Network. We leverage Standard Chartered Bank's network in our
core markets to provide us on-the-ground knowledge and early
access to situations. The Bank's client franchise offers investment
opportunities while Alternate Investment Group's strong relationships
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with investment banks, financial institutions, brokers and value
investors provides a valuable source of investors. We utilise superior
information to maximise value for our clients.

Positioning. The distressed and high-yield markets in Asia,Africa
and the Middle East offer attractive revenue generating opportunities.
The Bank is well positioned in these markets to enable Alternate
Investment Group to deliver value to the Bank and our clients.

1.3INVESTMENT STRATEGIES AND PORTFOLIO MANAGEMENT


About Investment

It is the money that you save and channelize into sources that gives
you return i.e. use of money in hope of making more money.

One needs to invest to:
   Earn returns on idle resources
   Generate a specified sum of money for a specific goal in life
   Make a provision for a uncertain future
   To meet the cost of inflation

The aim of investment should be to provide a return above the
inflation rate and also to ensure that the investment does not
decrease in value.

There are various options available for of investment:
   o Physical assets like real estate, gold/jewellery, commodities
      etc
   o Financial assets like fixed deposits with banks, small saving
      instruments with post offices, insurance/provident/pension
      fund, securities market related instruments like shares, bonds,
      debentures etc.


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Types of Investments (period specific)

   1. Short Term Investment- The investment period is usually less
      than a year and it provides liquidity to the investor.


          a) Savings Bank Account- It is most often the first banking
             product that people use. This offers them interest (4%-5%
             p.a.) which is better than idle money.

          b) Money Market of Liquid Funds- These are specialized
             form of mutual funds that invest in extremely short-term
             fixed income instruments and also provides liquidity. It
             focuses on protecting your capital and then on making
             returns. These are a better source of investment than
             savings account but lower than fixed deposits.

          c) Fixed Deposits with Banks- Also known as term deposits
             and the minimum investment period with banks FD is 30
             days. It is for those investors who are risk averse and it
             provides higher rate of return than money market
             instruments.

   2. Long Term Investment- The investment period is more than a
      year     and the returns are much higher than short term
      investments. Long term instruments are less liquid than short
      term investments.

          a) Post office savings- The post office monthly income
             scheme is a risk saving instrument, which can be availed
             through any post office. It provides an interest rate of 8%
             per annum, which is paid monthly, minimum amount,
             which can be invested is Rs. 1,000 and maximum is Rs.
             3, 00,000. It has a maturity period of 6 years, premature
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             withdrawal is permitted if deposit is more than one year
             old. A deduction of 5% is levied from the principle amount
             if withdrawn prematurely.

          b) Public Provident Fund- A long term savings instrument
             with a maturity of 15 years and interest payable at 8% per
             annum compounded annually. A PPF account can be
             opened through a nationalized bank at anytime during the
             year and is open all through the year for depositing
             money, tax benefits can be availed for the amount
             invested and interested accrued is tax free.


          c) Company Fixed Deposits- These are short- term [six
             months] to medium- term [three to five years] borrowings
             by companies at a fixed rate of interest which is payable
             monthly, quarterly, semiannually or annually, there can
             also be cumulative fixed deposits where the entire
             principal along with the interest is paid at the end of the
             loan period, the rate of interest varies between 6- 9 % per
             annum for company FDs, the interest received is after
             deduction of taxes.

          d) Bonds- It is a fixed income [debt] instrument issued for a
             period of more than one year with purpose of raising
             capital, the central of state government corporations and
             similar institutions sell bonds. A bond is generally a
             promise to repay the principal along with a fixed rate of
             interest on a specified date called the maturity date.


          e) Mutual funds- These are funds operated by an investment
             company which raises money from the public and invests
             in a group of assets [shares, debentures etc] in
             accordance with a stated set of objectives .It is a
                                                                      31
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             substitute for those who are unable to invest directly in
             equities or debt because of resource, time or knowledge
             constraints. Benefits include professional money
             management,       buying    in   small    amounts    and
             diversification. Mutual fund units are issued and
             redeemed by the fund management company based on
             the fund’s Net Asset Value [NAV], which is determined at
             the end of each trading session. Mutual funds are usually
             long terms investment vehicle though there some
             categories of mutual funds, such as money market mutual
             funds which are short term instruments.


About Portfolio

A portfolio is a combination of different investment assets mixed and
matched for the purpose of achieving an investor’s goals. A portfolio
may contain items like shares, debentures, bonds, any asset you
own, mutual funds to items such as gold, art, real estate.

One must have variety of investments within a portfolio in order to
diversify market risk. The portfolio should be designed in such a way
that it minimizes the impact of one security on overall portfolio
performance.

Advantages of having a Diversified portfolio:

    Decline in any one security will not affect the entire portfolio
    Investments across various types of assets and markets will
     reduce the risk of entire portfolio getting affected by the
     adverse returns of any single asset class.




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           CHAPTER – 2
            “RESEARCH
          METHODOLOGY”




Research Methodology

                              33
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OBJECTIVE

    To understand the basics of investment               and   various
     alternatives that are available with the investor.

    Also to understand the customer psychology of investments
     and what are the various objectives behind the investment.

TYPE OF RESEARCH

   Descriptive in nature- The descriptive research design is one that
   describes the things such as the market potential for a product or
   the demographics and attitudes of consumers who buy the
   product. It includes questionnaire survey and fact finding inquiry.

SAMPLE DESIGN


        • SAMPLE UNIT: Delhi and NCR region
        • SAMPLE SIZE: 50
        • SAMPLE SELECTION: Random, convenient

DATA COLLECTION TOOLS

   1.   Primary data. The major source of primary data was the
        information and questionnaire collected from the investors and
        the customers. The information collected from the journals and
        the trainer can also be referred to as the primary data.

   2.   Secondary data. The major source of secondary data was the
        reference books and company’s website. The company’s
        articles and magazines were also referred to for the
        information.



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              CHAPTER-3
   “DATA COLLECTION”




                              35
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3.1 Sources of Data Collection

PRIMARY DATA COLLECTION

Primary data was collected through questionnaires. Refer to the
appendix for the data.

SECONDARY DATA COLLECTION

Secondary sources through –
  • Internet
  • Articles
  • papers and
  • books


3.2 Products of Standard Chartered

1. SAVINGS ACCOUNT


a. AXcessPlus
Get instant cash at over 20,000 ATMs across India and over
10,00,000 ATMs across the world through the Visa network. And get
a globally valid Debit Card that lets you shop at over 3,26,000 outlets
in India and at over 14 million outlets across the world.

•     FREE Unlimited Visa ATM transactions* (Cash withdrawal and

      balance enquiry)

•     FREE Standard Chartered Bank branch access across the

      county

•     FREE Doorstep Banking*

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•     FREE Demand Drafts/Pay Orders* (drawn at SCB locations)

•     FREE Payable at Par Chequebook

Other features available are;

•     International Debit Card

•     Phone Banking

•     NetBanking and

•     Extended Banking Hours

b. Parivaar

Parivaar is much more than a regular Savings Account. It allows you
maintain your individual identity while allowing you to tap your
family's financial strength. It also offers attractive insurance options to
protect against unforeseen events and the facility of Systematic
Investment Plan (SIP), a unique long-term wealth building tool.

    • Your family can maintain individual savings accounts with the
      benefit of clubbing balances in grouped accounts.
    • Anytime, anywhere access to accounts through ATMs, Phone
      Banking and InterNet banking.
    • Option of Systematic Investment Plan (SIP), a well known long
      term wealth building tool that allows you to invest a fixed
      amount of money every month in specific mutual funds. This
      comes with a direct debit facility and avoids the need to
      remember dates and write cheques every month.
    • Globally valid ATM-cum-debit card can be used at 55,000
      merchant outlets in India and 12 million outlets worldwide.



c. No Frills Account

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You can now open an account with Standard Chartered Bank, with
an average quarterly balance of as low as Rs. 250. What’s more –
you can avail of Anywhere Banking, by which you can access your
account from any branch of Standard Chartered Bank in India.

   • Quarterly Average Balance, as low as Rs. 250.
   • ATM card & Debit Card available..
   • 4 free transactions per month at any Standard Chartered Bank
     channel (Internet banking, Phone Banking, ATM & Branch)..
   • Anywhere banking – Access your account from any branch of
     Standard Chartered Bank.
   • Access to Phone Banking and Internet Banking
   • Free Cheque deposit at any SCB Branch or ATM.

Eligibility criteria

This account is available to individual Resident Indian customers.

Account may be opened after being properly introduced in a manner
approved by the Bank.

d. AaSaan

   • No Minimum Balance requirement
   • Free unlimited access to any SCB branch across the country
     for Customer-in-person
   • Unlimited Free access to Standard Chartered Bank ATM's
   • Upto 4 free cash withdrawal transactions per month at other
     domestic VISA ATMs*
   • Nominal quarterly fee of Rs. 100 (reversed if the Average
     Balance in the quarter is Rs 10,000 or more)



Other Facilities


                                                                     38
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           •   International Debit Card
           •   Phone banking
           •   NetBanking
           •   Extended banking hours*
           •   Locker facility*
           •   Doorstep banking

      To open an aaSaan account, you have to initially fund the account
      with Rs. 10,000 (Rs. Ten Thousand)



      COMPARISION OF SAVINGS ACCOUNT



Schedule of services provided by various bank - A Comparison


                                                              Kotak
Features                       ICICI          HDFC           Mahindra       ABN Amro StanChart
                                                                                Flex
Name of saving accounts                   Saving Regular        Edge         Advantage         a
                                           Saving Plus           Pro          Flex Plus        S
                                           SavingsMax           Ace         Flex Prvilage     aa
                                                                                            No

                                                                            Advantage -
Average Quarterly Balance      10,000     Regular - 5,000   Edge - 10,000         0           aXc
                                           Plus - 10,000     Pro - 20,000   Plus - 10,000   Super
                                                                             Privilage -
                                          Max - 25,000      Ace - 75,000       25,000          a
                                                                                              No

Rate of Interest               3.50%          3.50%            3.50%           3.50%

Annual Maintenance charges      750      Regular - 750       Edge - 750         750         aXce
                                        Plus - 750-1000       Pro - 750                     Supe
                                        Max - 1000-1500      Ace - 1200                       No


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Issue of debit card             Yes            Yes               Yes             Yes

Annual Debit card charges           99         500          Global - 100      180 + Taxes    Sho
                                                                                                G

Draft Charges (per thosand)     40-55    Upto 25,000 - NA         50              55

                                                                                UTI & 5
ATM Swap charges                Free     Andhra Bank &       HDFC-free        transaction   Free
                                                                                from any
                                             SBI-NA                            bank- Free


Mobile banking                  Free          Free              Free             Free
Internet banking                Free          Free              Free             Free
Phone banking                   Free          Free              Free             Free
Cheque book                     Free       At Par Free      2/leaf (at par)   At Par Free



      2. ULIP- Unit Linked Insurance Plan


      Life insurance is a guarantee that your family will receive financial
      support, even in your absence. Put simply, life insurance provides
      your family with a sum of money should something happen to you. It
      thus permanently protects your family from financial crises.

      In addition to serving as a protective cover, life insurance acts as a
      flexible money-saving scheme, which empowers you to accumulate
      wealth-to buy a new car, get your children married and even retire
      comfortably.

      Life insurance also triples up as an ideal tax-saving scheme. To know
      more, read the Key Benefits of Life Insurance.




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Key Benefits of Life Insurance

Life insurance, especially tailored to meet financial needs

Need for Life Insurance

Today, there is no shortage of investment options for a person to
choose from. Modern day investments include gold, property, fixed
income instruments, mutual funds and of course, life insurance.
Given the plethora of choices, it becomes imperative to make the
right choice when investing your hard-earned money. Life insurance
is a unique investment that helps you to meet your dual needs -
saving for life's important goals, and protecting your assets.

Asset Protection

From an investor's point of view, an investment can play two roles -
asset appreciation or asset protection. While most financial
instruments have the underlying benefit of asset appreciation, life
insurance is unique in that it gives the customer the reassurance of
asset protection, along with a strong element of asset appreciation.

The core benefit of life insurance is that the financial interests of
one’s family remain protected from circumstances such as loss of
income due to critical illness or death of the policyholder.
Simultaneously, insurance products also have a strong inbuilt wealth
creation proposition. The customer therefore benefits on two counts
and life insurance occupies a unique space in the landscape of
investment options available to a customer.

Goal based savings

Each of us has some goals in life for which we need to save. For a
young, newly married couple, it could be buying a house. Once, they
decide to start a family, the goal changes to planning for the


                                                                   41
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education or marriage of their children. As one grows older, planning
for one's retirement will begin to take precedence.

Clearly, as your life stage and therefore your financial goals change,
the instrument in which you invest should offer corresponding
benefits pertinent to the new life stage.

Life insurance is the only investment option that offers specific
products tailormade for different life stages. It thus ensures that the
benefits offered to the customer reflect the needs of the customer at
that particular life stage, and hence ensures that the financial goals of
that life stage are met.

The table below gives a general guide to the plans that are
appropriate for different life stages.

                                                Life Insurance
               Life Stage Primary Need
                                                    Product
             Young &                           Wealth creation
                              Asset creation
             Single                            plans
                                               Wealth creation
             Young &      Asset creation
                                               and mortgage
             Just married & protection
                                               protection plans
                                               Education
                          Children's           insurance,
             Married with education,           mortgage
             kids         Asset creation       protection &
                          and protection       wealth creation
                                               plans
                         Planning for          Retirement
             Middle aged
                         retirement &          solutions &
             with grown
                         asset                 mortgage
             up kids
                         protection            protection
             Across all  Health plans          Health Insurance

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             life-stages




Standard chartered Bank has a tie up with Bajaj Allianz Life
Insurance to sell their insurance plans.


The Bajaj Allianz New UnitGain Super comes with a host of features
to allow you to have the best of all worlds - Protection and
Investments. It enables every participant to create a solid financial
protection and savings plan for himself and his family. In this way, as
a participant in the Bajaj Allianz New UnitGain Super Plan, you can
secure your well being and accumulate savings towards financial
independence and a comfortable retirement.
They offer the best in financial planning. One can now avail of the
twin benefit of risk protection as well as getting market-linked return
on your investment. An insurance plan that works round the clock to
meet the changing requirements in life – additional protection, more
money to invest, sudden requirement of cash or a steady post-
retirement income. With Bajaj Allianz New UnitGain Super, you can
invest in one life insurance plan that can take care of all your
changing requirements. This plan has been designed to provide your
family with higher financial assistance should anything unfortunate
were to happen to you as well as flexibility, so that you do not have to
worry about your changing needs.




The Key Features of the New UnitGain Super Plan are:
                                                                      43
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• It is a unit linked plan with minimum term of 10 years and maximum
maturity
age 70
• Guaranteed death benefit
• You have the option to choose a host of additional benefits (Riders):
UL Accidental
Death Benefit, UL Accidental Permanent Total/Partial Disability
Benefit, UL Critical Illness Benefit and UL Hospital Cash Benefit
• It provides you with an easy, regular contribution mechanism to
assist you in accumulating funds. Four different options to choose
from – Silver, Gold, Diamond & Platinum

Options Premium Range
Silver >=Rs 25,000 but < Rs 50,000
Gold >=Rs 50,000 but < Rs 100,000
Diamond >=Rs 100,000 but < Rs 500,000
Platinum >=Rs 500,000 & Above

• You can adopt your own investment strategy to grow the funds
contributed.
• Choice of 6 investment funds today with flexible investment
management: you can change funds at any time and also invest in
the newer funds that would be introduced from time to time.

Investment Options:

Bajaj Allianz New UnitGain Super offers you a choice of 3 funds. You
can choose to invest fully in any one fund or allocate your premiums
into the various funds in a proportion that suits your investment
needs.

The six funds offered are as under:



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1.Equity Index Fund II - Risk Profile – High : The investment
objective of this fund is to provide capital appreciation through
investment in equities forming part of NSE NIFTY.

FUND EXPOSURE
Bank Deposits and Money Market 0%-15%
Instruments
Equities                       85%-100
                               %


2.Equity Growth Fund- Risk Profile – Very High : The investment
objective of this fund is to provide capital appreciation through
investment in selected equity stocks that have the potential for capital
appreciation.

FUND EXPOSURE
Bank Deposits and Money Market 0%-20%
Instruments
Equities                       80%-100
                               %


3.Accelator Mid-Cap Fund- Risk Profile- Very High: The objective
of this fund is to achieve capital appreciation by investing in a
diversified basket of mid cap stocks and large cap stocks.

FUND EXPOSURE
Bank Deposits and Money Market 0%-20%
Instruments
Not more than 20% of the 80%-100
apportioned premium can be put %
in this fund




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4. Asset Allocation Fund- Risk Profile- High: the objective of this
fund will be to realize a level of total income, including current income
and capital appreciation, which is consistent with reasonable
investment risk.
   • It allows for flexibility in allocating assets between equities,
       bonds and cash. It will help to capitalize the changing financial
       markets and economic conditions.
   • The funds will adjust its weights in equity, debt and cash
       depending on the relative attractiveness of each asset class.
FUND EXPOSURE
Equities                                0%-100
                                        %
Debt                                    0%-100
                                        %
Money Market Instruments                0%-20%


5.Liquid Fund- Risk Profile- Low: The objective of this fund is to
have a fund that protects invested capital through investment in liquid
money market and short-term instruments.

FUND EXPOSURE
Bank Deposits and Money Market 100%
Instruments
Not more than 20% of the
apportioned premium can be put
in this fund


6.Bond Fund- Risk Profile- Moderate: The objective of this fund is to
provide accumulation of income through investment in high quality
fixed income securities.



FUND EXPOSURE

                                                                      46
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Bank Deposits and Money Market 0%-20%
Instruments
G-Secs, Bonds      and   Fixed 80%-100
Deposits                       %



3. MUTUAL FUNDS

    Mutual Funds are a pool of funds to diversify risk. These are
    funds operated by an investment company which raises money
    from the public and invests in a group of assets [shares,
    debentures etc] in accordance with a stated set of objectives .It is
    a substitute for those who are unable to invest directly in equities
    or debt because of resource, time or knowledge constraints.
    Benefits include professional money management, buying in
    small amounts and diversification. Mutual fund units are issued
    and redeemed by the fund management company based on the
    fund’s Net Asset Value [NAV], which is determined at the end of
    each trading session. Mutual funds are usually long terms
    investment vehicle though there some categories of mutual
    funds, such as money market mutual funds which are short term
    instruments.




Benefits

The reason that mutual funds are so popular is that they offer the
ability to easily invest in increasingly more complicated financial
markets. A large part of the success of mutual funds is also the



                                                                      47
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advantages they offer in terms of diversification, professional
management and liquidity.


    In MFs, the risk involved decreases and the return increases
     because of diversified pool of funds.
    It is the cheapest of all investments. But if you invest through
     broker then you have to any 2.5% of the total investment but if
     you invest directly into the company no entry charges will be
     taken.
    There is no lock in period in case of MFs but if you divest toyur
     investment within a period of 1year then you will have to pay an
     exit load between 1%-2%.
    Tax Saving is another benefit given to the investors.


Flexibilty - Mutual Fund investments also offers you a lot of flexibility
with features such as systematic investment plans, systematic
withdrawal plans & dividend reinvestment.

Affordability - They are available in units so this makes it very
affordable. Because of the large corpus, even a small investor can
benefit from its investment strategy.

Liquidity - In open ended schemes, you have the option of
withdrawing or redeeming your money at any point of time at the
current NAV

Diversification - Risk is lowered with Mutual Funds as they invest
across different industries & stocks.

Professional Management - Expert Fund Managers of the Mutual
Fund analyse all options based on experience & research



                                                                      48
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Potential of return -The fund managers who take care of your
Mutual Fund have access to information and statistics from leading
economists and analysts around the world. Because of this, they are
in a better position than individual investors to identify opportunities
for your investments to flourish.
Low Costs - The benefits of scale in brokerage, custodial and other
fees translate into lower costs for investors.

Regulated for investor protection - The Mutual Funds sector is
regulated to safeguard the investor's interests.




Here we have to calculate the Net Asset Value which helps us in
calculating the no. of units.

NAV= CA-CL
     No.of Units

If the market price decreases, the no. of units held by the investor
increases and vice versa.




                                                                      49
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              CHAPTER-4
          “ANALYSIS &
       INTERPRETATION”




ANALYSIS AND INTERPRETATION

Q1. What is your age group?


                              50
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                              Distribution of Responders Age groups




                                         (d) > 45 yrs
                                                14%

                                (c) 35-45 yrs
                                      10%

                                                                            a) 18-25 yrs
                                                                                 54%

                                 (b) 25-35 yrs
                                       22%




   According to the survey, maximum number of people belong to the
   age group of 18-25 years. So we can say that most of the
   respondents will be willing to take risk and make investments in the
   market instruments with moderate risk.




                              distribution of responders according to their occupation

                         30

                         25                              (b) Salaried, 25
no. of respnoders in a
particular occupation




   Q2. What is your Occupation?
        20
       category




                         15

                         10                                                                            (d) others, 10
                                 (a) Business, 8                                  (c) Self Employed,
                         5                                                                  7
                                                                                                                    51
                         0
                                                        various occupations
Projectsformba.blogpsot.com




The above graph shows the occupation of the sample respondents.
50% of the respondents belong to the category of salaried
employees.
16% of the respondents are into Business.

14% of the responds are self employed and the rest 20% into other
occupation.




                                household income range



                                         (a) < 2 lakhs
                                              4%
                       (d) > 10lakhs
                            28%
                                                      (b) 2-5 lakhs
Q3. Under which range your Household             Income falls?
                                                           30%




                                (c) 5-10 lakhs                        52
                                     38%
Projectsformba.blogpsot.com




The graph above depicts the household income range of the
respondents. The income range of the maximum respondents lie in
the 5-10 lakhs category whereas only 4% i.e. only 2 respondents
income falls in the category of < 2 lakhs.


                                                          Proportion of objectives

                                                             44
    favouring the objective
     Number of responders




                                                                         32
                                                                                         29
                                  23
                                                15                                                     14
Q4. What is your objective behind Investments?
                                                                                                                      1
                              (a) Safety &




                                                           benefits


                                                                      (d) Expecting




                                                                                                   (f) Managing
                                                                                      (e) Future
                                             Retirement




                                                                      good Returns




                                                                                                   uncertainties



                                                                                                                   (g) Others
                                                           (c) Tax
                               security of




                                                                                        plans
                                 capital

                                                 (b)




                                                                                                                                53

                                                                various objectives
Projectsformba.blogpsot.com




According to the graph, the basic objective of most of the people
behind investments in Tax benefits followed by good returns. It is
really important for the investor to get good amount of profits on his
investment. The next possible reason for investment is future plans
for themselves and their family. Various other reasons for
investments include safety and security of capital and managing
uncertainties.




Q5. How do you take financial decisions?




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                               sources of decision




                          1%                         (a) Independently
                19%                      22%
                                                     (b) Word of mouth
      9%                                             (c) Broker
                                                     (d) Advise from a CA
                                                     (e) Advise from a Bank
           8%                                        (f) Financial Advisors
                                            29%
                  12%                                (g) Others (please specify)




According to the survey, 29% i.e. maximum no. of respondents take
their financial decisions based on other’s opinion i.e. word of mouth.

22% of the total respondents take their financial decision
independently. They take this decision based on their own
interpretation and calculations.

19% of the respondents take their financial decisions with the help of
financial advisors.

12% of the respondents take their financial decision based on the
interpretation of the broker.

Remaining respondents take their financial decisions either with the
help of the bank or from the CA.



Q6. How much Risk are you willing to take?



                                                                               55
Projectsformba.blogpsot.com



                                     Risk ability



                                               (a) High
                                                 12%

                                                     (b) Low
                                                       18%



                      (c) Moderate
                          70%




According to the graph above, 70% of the respondents are willing to
take moderate risk i.e. 35 respondents take moderate risk while
taking investments decisions.

12% of the respondents i.e. 6 people out of 50 surveyed are willing to
take high risk.

18% of the respondents i.e. 9 people are risk averse so they make
investments in those securities which have less risk involved.




Q7. What do you have presently in your portfolio in form of
investment?
                                                                    56
Projectsformba.blogpsot.com




                                                                                                                        financial products




                                                                                                                                   44
 No. of responders having the product in thier portfolio




                                                                  32


                                                                                     27
                                                                                                                                                                                            26
                                                                                                                                                                        24


                                                                                                    20




                                                                                                               13




                                                                                                                                                       4

                                                                                                                                                                                                                  0

                                                           (a) Fixed deposits (b) Property/Land   (c) Ulip   (d) Gold       (e) Life insurance   (f) Government   (g) Mutual funds   (h) Equity/Shares        (i) Others
                                                                                                                                  policies            bonds
                                                                                                             various financial products for investments




According to the survey, most of the respondents have insurance
policies in their portfolio followed by fixed deposits. These two are
those instruments which involve low risk. Those who can moderate
risk have invested in property, mutual funds and equity. Some of the
people have also invested in ULIP and gold which involved low risk.




Q8. How would you rate the satisfaction level with your current
portfolio?


                                                                                                                                                                                                         57
Projectsformba.blogpsot.com


                                 satisfaction level



                                  4%
                                             18%
                                                                     Excellent
                                                                     Very Good
                                                  0%
                                                                     very poor
                                                  6%
                                                                     Average
                                                 2%
                                                                     Poor
                        70%                                          Good




The above chart shows the satisfaction level of the sample
population.

Majority of the sample population rate their current portfolio as
“Good” which constitutes to 70%.

18% of the sample population i.e. 9 respondents out of 50 rate their
current portfolio as “Very Good”.

6% of the respondents are not much satisfied with their portfolio so
they rate it as “Average”.

Out of the total sample size of 50, only 4% of the respondents i.e. 2
people rate their portfolio as “Excellent” as they must be getting good
returns from their investment.

Remaining 2% of the total population do not have much idea about
the investment strategies so may not be getting much returns so they
rate their portfolio as “Poor”.

                                                                     58
Projectsformba.blogpsot.com



ANALYSIS BASED                                            ON       THE       AGE         GROUP         OF       THE
RESPONDENTS

                              A) Age Group 18-25 years

                                            i)       Occupation




                                         distribution of occupation for the age category of 18-25yrs

                                    16
                                                                  14
                                    14
  paritcular 18-25 yrs of age for




                                    12
     no. of responsers of age

       particular occupation




                                    10
                                    8                                                                   7
                                    6
                                                                                     4
                                    4
                                                 2
                                    2
                                    0
                                           (a) Business       (b) Salaried    (c) Self Employed    (d) others
                                                                  occupations avialable




In this age group, maximum no. of the respondents are salaried
employees.

Out of the total sample population, 7 respondents out of 27 are
neither into job, nor business. They have either invested into the
share or commodity markets or they are students.



                                                                                                                 59
Projectsformba.blogpsot.com


Out of 27, 4 respondents are self employed i.e. they have joined their
family business.

Remaining 2 respondents out of 27 in this age group are into
business.




                ii)    Income




                                                                    60
Projectsformba.blogpsot.com



                           income levels for the age group 18-25 yrs


                        12                               11
                                                                         10
                        10
                         8
      no. of responders
      of 18-25yrs of age 6
        in each level                                                                     4
                         4
                                         2
                         2
                         0
                               (a) < 2 lakhs     (b) 2-5 lakhs   (c) 5-10 lakhs   (d) > 10lakhs
                                               various income levels avialable




          proportions of responders income level for the age group 18-25 yrs



                         (d) > 10lakhs                   (a) < 2 lakhs
                              15%                             7%




                                                                              (b) 2-5 lakhs
              (c) 5-10 lakhs                                                       41%
                   37%




The above graph shows the income level of the respondents in the
age group of 18-25 years.
                                                                                                  61
Projectsformba.blogpsot.com



In this age group, maximum no. of respondents has an income in the
range of 2-5 lakhs.

10 of out of 27 respondents in this age group has an income range
between 5-10 lakhs.

Around 20% of this age group has an income above 10 lakhs and
the remaining 10% are below 2 lakhs.




                     Risk capability for the age group 18-25yrs



iii) Risk                                    high
                                             15%


                                                     low
                                                    19%

                          moderate
                           66%                                    62
Projectsformba.blogpsot.com




                            According to the graph, 66% of the respondents i.e. 17 respondents
                            out of 27 can take moderate risk and invest in both the stock market
                            and the government bonds. These people can have a portfolio with
                            large as well as small cap funds.


                            Those who take low risk invest in liquid funds, debt funds and in
                            some of the government bonds.


                            The remaining 15% of the respondents take high risk which means
                            that they invest in equity, mutual funds and other risky instruments.
                               Distribution of occupation,income level,risk level of responders of age
                                                           group 18-25yrs

                            20
                            18                                            18
                            16
No. of responders for the




                            14                            14
                            12                                                                    occupation
          particular




                                                          11
                            10                                            10                      income
                             8                                                                    risk level
                                                                                      7
                             6
                                                          5
                             4           4                                4           4
                             2           2
                                                                                                    63
                             0
                                              levels of occupation, risk and income
Projectsformba.blogpsot.com




This graph shows a correlation between the occupation, risk and
income of the respondents.

The yellow line depicts the risk level, pink depicts the income level
and blue depicts the occupation of the respondents.

According to the survey, when the income level of this age group is
below 2 lakhs, they can invest in those instruments that have low risk
attached to it and the occupation of such respondents is salaried
employees.

As the income level range increases to 2-5 lakhs, the respondents
decide to invest in those instruments having moderate risk attached
to it and these people are generally into business.

All those whose income level range from 5-10 lakhs, they their risk
taking ability is also higher then others.

Finally all those respondents whose income level is above 10 lakhs
invest in all those investments which have high risk associated with it.


                                                                      64
Projectsformba.blogpsot.com



                 B. Age Group 25-35 years

          i)     Occupation



                Distribution of occupation for the age group 25-35 yrs

                               6                                 6
                               5
                               4
                      No. of
                               3                  2
                   respondents                                                         2
                               2
                               1                                                                      1
                                0
                                    a) Business

                                                   b) Salaried

                                                                     c)Self Employed

                                                                                           d)Others



                      Occupation




There are 11 respondents out of 50 who are in the age group of
25-35 years.

                                                  No.of
 Occupation                                       Respondents
 a) Business                                      2
 b) Salaried                                      6
 c)Self Employed                                  2
 d)Others                                         1


          ii)    Income




                                                                                                          65
Projectsformba.blogpsot.com


                 Distribution of Income for the Age group 25-35 yrs


                                   0%
                                                       27%
        36%
                                                                      <2 Lacs
                                                                      2-5 lacs
                                                                      5-10 lacs
                                                                      >10 Lacs


                                            37%




Out of the sample population, 11 respondents are in the age group of
25-35 years.

37% of the total respondents in this age group have an annual
income of 5-10 lakhs.

36% of the respondents i.e. 4 respondent’s annual income is above
10 lakhs.

The remaining 27% of the respondents i.e. 3 of them have an annual
income between 2-5 lakhs.




          iii)    Risk


                                                                                 66
Projectsformba.blogpsot.com




                 Distribution of Risk for the Age group 25-35 yrs



                                          9%
                                                       9%


                                                                    High
                                                                    Low
                                                                    Moderate


                  82%




According to this graph, majority of the respondents take moderate
risk in investments.

And rest 9% of them can take high and low risk.




                                                                           67
Projectsformba.blogpsot.com




                            Distribution of Occupation, Income and Risk level of
                                    respondents of age group 25-35 yrs

                       10
                                                                9
                       8
  No. of respondents




                       6                        6                                  Occupation
                                                                                   Income
                       4                                        4           4      Risk
                                                3
                       2        2                               2
                                1               1                           1
                       0        0                                           0
                            1               2               3           4
                                    Occupation, Income and Risk level




In the graph above, yellow line depicts risk, ping line depicts income
and blue line depicts occupation.

In the graph above, as the income increases, the risk taking ability
also increases. All those whose occupation is of salaried employee
take less risk as compared to those who are into business.




C. Age Group 35-45 years



                                                                                     68
Projectsformba.blogpsot.com


          i)        Occupation


               proportion of occupations of responders of age group 35-45yrs



                                    others
                                     20%
                                                      business
                                                        40%

                          self employed
                               20%

                                             salary
                                              20%




 Occupation            No.of Respondents
 Business              2
 Salary                1
 Self employed         1
 Others                1




          ii)       Income



                                                                               69
Projectsformba.blogpsot.com


          Distribution of income levels of responders of age group 35-45yrs

                                                                   40%              40%
                     40%
                      35%
                      30%
                      25%                          20%
   % of responders in
                      20%
   each income level
                      15%
                      10%
                       5%          0%
                      0%
                            (a) < 2 lakhs   (b) 2-5 lakhs   (c) 5-10 lakhs   (d) > 10lakhs
                                              various income levels




In this age group, there is no single respondent below the income
level of 2 lakhs.

20% of the respondents lie in the income category of 2-5 lakhs.

40% of the respondents lie in the income category of 5-10 lakhs.

Again 40% of the respondents lie in the income category of income
above 10 lakhs.

Hence, equal no. of respondents have an income ranging from 5-10
lakhs.




          iii)    Risk



                                                                                             70
Projectsformba.blogpsot.com


          Distribution of risk level accepted by the responders of age group
                                         35-45yrs
                                                                    80


                         80

                          60                          20
       % of responders of
        the age group in 40            0
         each risk level
                          20

                          0
                                high            low          moderate
                                   various risks level avialable




According to the graph, 80% of the people invest in those
instruments carrying moderate risk.

Remaining 20% of the respondents invest in low risk instruments.

No one in this age group invest in instruments carrying high risk.




D. Age Group >45 years


                  i)     Occupation
                                                                               71
Projectsformba.blogpsot.com




              Distribution of Occupation for the age group >45 yrs

             60.00%                    57.14%
              50.00%

              40.00%

              30.00%      28.57%

              20.00%
                                                               14.29%
              10.00%
               0.00%                                 0.00%
                                                                          S1
                       a) Business   b) Salaried    c) Self   d) Others
                                                   Employed




  In the graph above, maximum no. of people are salaried
  employees and minimum no. of people are into some other
  occupation.

  28.57% of the respondents, are into business.




                ii)      Income



                                                                               72
Projectsformba.blogpsot.com


                Distribution of Income for the Age group >45 yrs

                                    0%
                                    0%

                                                           43%
                                                                   <2 Lacs
                                                                   2-5 lacs
                                                                   5-10 lacs
                                                                   >10 Lacs
       57%




In this age group, 43% of the respondents have an income range
between 5-10 lakhs.

Majority of respondents i.e. 57% of the respondents have income
above 10 lakhs.




                iii)   Risk



                                                                              73
Projectsformba.blogpsot.com


                  Distribution of Risk for the Age group >45 yrs


                                                            57.14%
      60.00%

      50.00%

      40.00%
                                         28.57%
      30.00%

      20.00%          14.29%

      10.00%

       0.00%
                    High               Low              Moderate




In the graph above, maximum no. of respondents i.e. 57.14% of
people have an ability to take moderate risk and invest in all kind of
instruments.

28.57% of the respondents invest in those instruments that carry low
risk attached with it.

Finally there are only 14.29% of the respondents who invest in those
instruments carrying high risk with it.




                                                                     74
A project report on investment strategies and portfolio management at standard chartered bank
A project report on investment strategies and portfolio management at standard chartered bank
A project report on investment strategies and portfolio management at standard chartered bank
A project report on investment strategies and portfolio management at standard chartered bank
A project report on investment strategies and portfolio management at standard chartered bank
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A project report on investment strategies and portfolio management at standard chartered bank
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A project report on investment strategies and portfolio management at standard chartered bank

  • 1. Projectsformba.blogpsot.com A PROJECT REPORT On “INVESTMENT STRATEGIES AND PORTFOLIO MANAGEMENT” Prepared for the partial fulfillment of the continuous evaluation of the summer internship project of semester III MBA (General) class of 2009 SUBMITTED BY: SUBMITTED TO: AREA SALES MANAGER STANDARD CHARTERED BANK 1
  • 2. Projectsformba.blogpsot.com ACKNOWLEDGEMENT I would like to express my gratitude to almighty God without whose blessing I wouldn’t have been able to take initial step in this research. Words are insufficient to express my gratitude to …………….,my industry guide for his guidance and support in preparing this project. I would also like to thank my faculty guide whose support and suggestions has helped me to complete this project successfully. My sincere thanks to all those people who gave me their valuable time and input by filling my questionnaires. Finally I would like to thank my parents, family members and friends for their support. 2
  • 3. Projectsformba.blogpsot.com DECLARATION I hereby declare that the work presented in the project report, titled ‘Investment Strategies and Portfolio Management’ was carried out by me as a part of MBA curriculum during 8 weeks summer training program in the 3rd semester. The report is an authentic record of my work carried out under the guidance of ………………… in Standard Chartered Bank. It is further declared that the report has not been submitted earlier for any other degree or diploma. 3
  • 4. Projectsformba.blogpsot.com PREFACE India is a developing country and we all know that banking sector plays a very important role. In development with the increasing use of banking and finance in every field, new trends in their technology and modern use are being evolved day to day to meet the requirements. In fact “BANKING” has become the need of today. The purpose of PROJECT REPORT is to expose the students in the market and in the field of banking, finance and investments and to develop the ability in the students to deal with all types of customers. Preparing project report in the summer vacations and under going the summer training is the indispensable part of the college period. It provides the opportunity to review what we have gained in the training period and also provides the way to convey the knowledge and ideas to others. The present project provides the information on the “STANDARD CHARTERED BANK”. Learning is not possible in solitude and has to have the support and able guidance of some people around us in various roles and capacities. The satisfaction and euphoria that accompanies the successful completion of any task would be incomplete without the mention of the people who made it possible because success is the epitome of hard work, undeterred missionary zeal, fast determination, and consideration. Therefore, we consider it a pleasant duty to express our heartiest appreciation, gratitude, and indebtedness to our project guide Mr. Nitish Dipankar for his keen interest, sincere extortion, invaluable and pain taking excellent guidance, continuous calm endurance, inspiration and encouragement during each phase of the present project. 4
  • 5. Projectsformba.blogpsot.com EXECUTIVE SUMMARY In this project, I have to study the most important products of banking industry i.e. Savings account, Insurance and Mutual Funds . After gaining appropriate knowledge of these products, I have to promote the products of Standard Chartered to the customers and try to convince them to buy the products via explaining them its benefits. I also have to prepare a questionnaire in order to understand the customer psychology of investments and also get relevant information required in the project. 5
  • 6. Projectsformba.blogpsot.com INDEX TITLE PAGE NO. CHAPTER–1 “INTRODUCTION” 7 1.1History of Banking Industry 8 1.2 History of Standard Chartered Bank 15 1.3 Introduction of the topic 29 CHAPTER-2 “RESEARCH METHODOLOGY” 33 CHAPTER-3 “DATA COLLECTION” 35 3.1 Sources of data collection 36 3.2 Products of Standard Chartered -Savings Account 36 - ULIP 40 -Mutual Funds 47 CHAPTER- 4 “ANALYSIS AND INTERPRETATION” 50 CHAPTER- 5 “CONCLUSION” 76 CHAPTER- 5 “APPENDIX” 78 REFERENCES 80 6
  • 7. Projectsformba.blogpsot.com CHAPTER 1 “INTRODUCTION” 7
  • 8. Projectsformba.blogpsot.com 1.1 Overview of the Banking System Until the 1950s, banking in India was carried on by a large number of banks, many of them quite small. India is still primarily an agricultural country, with an economic and social structure based largely on the village. The integration of banking has been impeded by poor communications, by illiteracy, and by the barriers of language and caste. Modern banking in India is said to be developed during the British era. In the first half of the 19th century, the British East India Company established three banks – the Bank of Bengal in 1809, the Bank of Bombay in 1840 and the Bank of Madras in 1843. But in the course of time these three banks were amalgamated to a new bank called Imperial Bank and later it was taken over by the State Bank of India in 1955. Allahabad Bank was the first fully Indian owned bank. The Reserve Bank of India was established in 1935 followed by other banks like Punjab National Bank, Bank of India, Canara Bank and Indian Bank. In 1969, 14 major banks were nationalized and in 1980, 6 major private sector banks were taken over by the government. Today, commercial banking system in India is divided into following categories. Central Bank The Reserve Bank of India is the central Bank that is fully owned by the Government. It is governed by a central board (headed by a Governor) appointed by the Central Government. It issues guidelines 8
  • 9. Projectsformba.blogpsot.com for the functioning of all banks operating within the country. Public Sector Banks a. State Bank of India and its associate banks called the State Bank Group b. 19 nationalized banks c. Regional rural banks mainly sponsored by public sector banks Private Sector Banks a. Old generation private banks b. New generation private banks c. Foreign banks operating in India d. Scheduled co-operative banks e. Non-scheduled banks Co-operative Sector The co-operative sector is very much useful for rural people. The co- operative banking sector is divided into the following categories. a. State co-operative Banks b. Central co-operative banks c. Primary Agriculture Credit Societies Development Banks/Financial Institutions • IFCI • IDBI • ICICI • IIBI 9
  • 10. Projectsformba.blogpsot.com • NABARD • Export-Import Bank of India • National Housing Bank • Small Industries Development Bank of India • North Eastern Development Finance Corporation Banking in India is so convenient and hassle free that one (individual, groups or whatever the case may be) can easily process transactions as and when required. The most common services offered by banks in India are as follow: • Bank accounts: It is the most common service of the banking sector. An individual can open a bank account which can be either savings, current or term deposits. • Loans: You can approach all banks for different kinds of loans. It can be a home loan, car loan, personal loan, loan against shares and educational loans. • Money Transfer: Banks can transfer money from one corner of the globe to the other by issuing demand drafts, money orders or cheques. • Credit and debit cards: Most banks offer credit cards to their customers which can be used to purchase products and services, or borrow money. • Lockers: Most banks have safe deposit lockers which can be used by the customers for storing valuables, like important documents or jewellery. Banking service for NRIs: Non Resident Indians or NRIs can open accounts in almost all Indian banks. The three types of accounts that NRIs can open are: 10
  • 11. Projectsformba.blogpsot.com o Non-Resident (Ordinary) Account - NRO A/c o Non-Resident (External) Rupee Account - NRE A/c o Non-Resident (Foreign Currency) Account - FCNR A/c Reserve Bank of India (RBI) The central bank of the country is the Reserve Bank of India (RBI). Reserve Bank of India was nationalised in the year 1949. The body of the central bank consists of the Governor and four Deputy Governors, one Government official from the Ministry of Finance, ten nominated Directors by the Government to give representation to important elements in the economic life of the country, and four nominated Directors by the Central Government to represent the four local Boards with the headquarters at Mumbai, Kolkata, Chennai and New Delhi. Local Boards consist of five members each Central Government appointed for a term of four years to represent territorial and economic interests and the interests of co-operative and indigenous banks. The need for bank is: • To regulate the issue of banknotes • To maintain reserves with a view to securing monetary stability and • To operate the credit and currency system of the country to its advantage. Functions of Reserve Bank of India The Reserve Bank of India performs all the important functions of a central bank. Bank of Issue The Bank has the sole right to issue bank notes of all denominations. The distribution of rupee notes and coins and small coins all over the country is undertaken by it as agent of the Government. The Reserve 11
  • 12. Projectsformba.blogpsot.com Bank has a separate Issue Department which is concerned with the issue of currency notes. The Reserve Bank of India is required to maintain gold and foreign exchange reserves of Ra. 200 crores, of which at least Rs. 115 crores should be in gold. The system as it exists today is known as the minimum reserve system. Banker to Government The second important function of the Reserve Bank of India is to act as Government banker, agent and adviser. The Reserve Bank is agent of Central Government and of all State Governments in India excepting that of Jammu and Kashmir on all monetary and banking matters. The Reserve Bank has the obligation to transact Government business, via. to keep the cash balances as deposits free of interest, to receive and to make payments on behalf of the Government and to carry out their exchange remittances and other banking operations. It makes loans and advances to the States and local authorities Bankers' Bank and Lender of the Last Resort The Reserve Bank of India acts as the bankers' bank. According to the provisions of the Banking Companies Act of 1949, every scheduled bank was required to maintain with the Reserve Bank a cash balance equivalent to 5% of its demand liabilites and 2 per cent of its time liabilities in India. By an amendment of 1962, the distinction between demand and time liabilities was abolished and banks have been asked to keep cash reserves equal to 8.25% per cent of their aggregate deposit liabilities. The minimum cash requirements can be changed by the Reserve Bank of India. The scheduled banks can borrow from the Reserve Bank of India on the basis of eligible securities or get financial accommodation in times of need or stringency by rediscounting bills of exchange. Since commercial banks can always expect the Reserve Bank of India to 12
  • 13. Projectsformba.blogpsot.com come to their help in times of banking crisis the Reserve Bank becomes not only the banker's bank but also the lender of the last resort. Controller of Credit The Reserve Bank of India is the controller of credit i.e. it has the power to influence the volume of credit created by banks in India. It can do so through changing the Bank rate or through open market operations. It can ask any particular bank or the whole banking system not to lend to particular groups or persons on the basis of certain types of securities. The Reserve Bank of India is armed with many more powers to control the Indian money market. Each scheduled bank must send a weekly return to the Reserve Bank showing, in detail, its assets and liabilities. This power of the Bank to call for information is also intended to give it effective control of the credit system. The Reserve Bank has also the power to inspect the accounts of any commercial bank. The Reserve Bank of India, therefore, has the following powers: (a) It holds the cash reserves of all the scheduled banks. (b) It controls the credit operations of banks through quantitative and qualitative controls. (c) It controls the banking system through the system of licensing, inspection and calling for information. (d) It acts as the lender of the last resort by providing rediscount facilities to scheduled banks. Supervisory functions In addition to its traditional central banking functions, the Reserve bank has certain non-monetary functions of the nature of supervision 13
  • 14. Projectsformba.blogpsot.com of banks and promotion of sound banking in India. RBI has wide powers of supervision and control over commercial and co-operative banks, relating to licensing and establishments, branch expansion, liquidity of their assets, management and methods of working, amalgamation, reconstruction, and liquidation. The RBI is authorised to carry out periodical inspections of the banks and to call for returns and necessary information from them. The supervisory functions of the RBI have helped a great deal in improving the standard of banking in India to develop on sound lines and to improve the methods of their operation Promotional functions The Bank performs a variety of developmental and promotional functions, which, at one time, were regarded as outside the normal scope of central banking. The Reserve Bank was asked to promote banking habit, extend banking facilities to rural and semi-urban areas, and establish and promote new specialised financing agencies. Accordingly, the Reserve Bank has helped in the setting up of the IFCI and the SFC; it set up the Deposit Insurance Corporation in 1962, the Unit Trust of India in 1964, the Industrial Development Bank of India also in 1964, the Agricultural Refinance Corporation of India in 1963 and the Industrial Reconstruction Corporation of India in 1972. These institutions were set up directly or indirectly by the Reserve Bank to promote saving habit and to mobilise savings, and to provide industrial finance as well as agricultural finance. The RBI has set up the Agricultural Refinance and Development Corporation to provide long-term finance to farmers. 14
  • 15. Projectsformba.blogpsot.com 1.2 History of Standard Chartered The Standard Chartered Group was formed in 1969 through a merger of two banks: The Standard Bank of British South Africa founded in 1863, and the Chartered Bank of India, Australia and China, founded in 1853. Both companies were keen to capitalize on the huge expansion of trade and to earn the handsome profits to be made from financing the movement of goods from Europe to the East and to Africa. The Chartered Bank • Founded by James Wilson following the grant of a Royal Charter by Queen Victoria in 1853 • Chartered opened its first branches in Mumbai (Bombay), Calcutta and Shanghai in 1858, followed by Hong Kong and Singapore in 1859 • Traditional business was in cotton from Mumbai (Bombay), indigo and tea from Calcutta, rice in Burma, sugar from Java, tobacco from Sumatra, hemp in Manila and silk from Yokohama • Played a major role in the development of trade with the East which followed the opening of the Suez Canal in 1869, and the extension of the telegraph to China in 1871 • In 1957 Chartered Bank bought the Eastern Bank together with the Ionian Bank’s Cyprus Branches. This established a presence in the Gulf The Standard Bank • Founded in the Cape Province of South Africa in 1862 by John Paterson. Commenced business in Port Elizabeth, South Africa, in January 1863 15
  • 16. Projectsformba.blogpsot.com • Was prominent in financing the development of the diamond fields of Kimberley from 1867 and later extended its network further north to the new town of Johannesburg when gold was discovered there in 1885 • Expanded in Southern, Central and Eastern Africa and by 1953 had 600 offices • In 1965, it merged with the Bank of West Africa expanding its operations into Cameroon, Gambia, Ghana, Nigeria and Sierra Leone In 1969, the decision was made by Chartered and by Standard to undergo a friendly merger. All was going well until 1986, when a hostile takeover bid was made for the Group by Lloyds Bank of the United Kingdom. When the bid was defeated, Standard Chartered entered a period of change. Provisions had to be made against third world debt exposure and loans to corporations and entrepreneurs who could not meet their commitments. Standard Chartered began a series of divestments notably in the United States and South Africa, and also entered into a number of asset sales. From the early 90s, Standard Chartered has focused on developing its strong franchises in Asia, the Middle East and Africa using its operations in the United Kingdom and North America to provide customers with a bridge between these markets. Secondly, it would focus on consumer, corporate and institutional banking, and on the provision of treasury services – areas in which the Group had particular strength and expertise. In the new millennium we acquired Grindlays Bank from the ANZ Group and the Chase Consumer Banking operations in Hong Kong in 2000. 16
  • 17. Projectsformba.blogpsot.com Standard Chartered – leading the way Standard Chartered PLC is listed on both the London Stock Exchange and the Hong Kong Stock Exchange and is consistently ranked in the top 25 among FTSE-100 companies by market capitalization. Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world's most international banks, Standard Chartered employs almost 60,000 people, representing over 100 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market. With strong organic growth supported by strategic alliances and acquisitions and driven by its strengths in the balance and diversity of its business, products, geography and people, Standard Chartered is well positioned in the emerging trade corridors of Asia, Africa and the Middle East. Standard Chartered derives over 90 per cent of profits from Asia, Africa and the Middle East. Serving both Consumer and Wholesale Banking customers worldwide, the Bank combines deep local knowledge with global capability to offer a wide range of innovative products and services as well as award-winning solutions. 17
  • 18. Projectsformba.blogpsot.com Trusted across its network for its standard of governance and corporate responsibility, Standard Chartered takes a long term view of the consequences of its actions to ensure that the Bank builds a sustainable business through social inclusion, environmental protection and good governance. Standard Chartered is also committed to all its stakeholders by living its values in its approach towards managing its people, exceeding expectations of its customers, making a difference in communities and working with regulators. Establishment of Standard Chartered Bank around the world Country Year Established Country Year Established United Kingdom 1853 Australia 1964 China, India, Sri 1858 Mexico, Oman 1968 Lanka Hong Kong, 1859 Peru 1973 Singapore Indonesia, 1863 Jersey 1978 Pakistan Philippines 1872 Brazil 1979 Malaysia 1875 Venezuela 1980 Falkland Islands, Japan 1880 1983 Macau Zimbabwe 1892 Taiwan 1985 The Gambia, Sierra Leone, 1894 Cameroon 1986 Thailand Ghana 1896 Nepal 1987 Botswana 1897 Vietnam 1990 Cambodia, South USA 1902 1992 Africa Bangladesh 1905 Iran 1993 18
  • 19. Projectsformba.blogpsot.com Zambia 1906 Colombia 1995 Kenya 1911 Laos, Argentina 1996 Uganda 1912 Nigeria 1999 Tanzania 1917 Lebanon 2000 Bahrain 1920 Cote d’Ivoire 2001 Jordan 1925 Mauritius 2002 Korea 1929 Turkey 2003 Qatar 1950 Afghanistan 2004 Recent strategic alliances and acquisitions 2005 and 2006 were historic years for us as we achieved several milestones with a number of strategic alliances and acquisitions that will extend our customer or geographic reach and broaden our product range. • We completed, rebranded and successfully integrated SC First Bank in Korea, which to date is the biggest acquisition in our history. • We completed full integration between Standard Chartered Bank Thailand and Standard Chartered Nakornthon Bank in October. • We formed strategic alliances with Fleming Family & Partners to expand private wealth management in Asia and the Middle East. • We acquired stakes in ACB Vietnam and Travelex. • We acquired the business operations of American Express Bank in Bangladesh. • We acquired a stake in Bohai Bank in Tianjin, China, making us the first foreign bank to be allowed a stake in a local bank in China. • We acquired a 25% stake in First Africa Group Holdings in June 2006. • We acquired an additional 26% stake in Permata Bank through our consortium with PT Astra International, thus giving the consortium a total stake of 89%. • We acquired Union Bank in Pakistan in September 2006 and we have successfully rebranded all branches. 19
  • 20. Projectsformba.blogpsot.com • We launched a tender offer in the end of 2006 for 100% in Hsinchu International Bank, Taiwan. PERSONAL BANKING 1. Savings Account Savings Exclusive Features Average Account Features Quarterly Balance a) aXcess This account i)Free Unlimited Rs. 10,000 plus account provides Visa ATM unparalleled transactions. access to your money through a ii) FREE Doorstep variety of Banking. channels. iii) International Debit Card iv) Phone Banking v) Online Banking b) No Frills It is designed to i)Free cheque Rs. 250 Account meet you basic deposit at ant banking SCB branch or requirements ATM ii)Access your account from any branch of SCB iii)ATM card and 20
  • 21. Projectsformba.blogpsot.com Debit card iv)Phone banking v)Online banking c)Parivaar It allows you to i)Maintain Rs. 25,000 Account maintain your individual savings individual identity account with the while allowing you benefit of clubbing to tap your family’s balances in financial strength. grouped accounts. ii)Option of SIP that allows you to invest a fixed amount of money every month in specific portfolio. iii)Globally valid ATM-cum-Debit card. iv)Phone Banking v)Online Banking d)Aasaan It is a basic, no i)No minimum Rs. 0 Account maintenance and balance required. hassle free ii)Unlimited free savings account. access to SCB ATM’s. iii)International Debit Card iv)Phone Banking 21
  • 22. Projectsformba.blogpsot.com v)Online Banking 2. CREDIT CARDS Standard Chartered Bank offers a wide range of credit cards, each tailored to satisfy an individual needs. 3. INSURANCE AND INVESTMENTS Standard Chartered Bank has a tie up with Bajaj Allianz Life Insurance Company and Royal Sundaram General Insurance to offer a variety of products in order to cover all insurance requirements. They offer: o One-stop shopping for both life and general insurance protection o Comprehensive range of products to suit every stage of your life... from childhood to retirement o Dedicated insurance Financial Services Consultants from Bajaj Allianz Life Insurance Company to provide FREE Consultations to create customized insurance plans for you Great Place to Work Standard Chartered employs almost 60,000 people in 56 countries and territories, representing over 100 nationalities. Demographic changes, competition in our markets and our own rapid growth provide a bigger challenge than ever to attract, develop and engage our employees to continue to deliver strong results. 22
  • 23. Projectsformba.blogpsot.com As we grow, we believe our diverse and inclusive approach provides engaging opportunities for our employees to develop, both as individuals and as part of a team. We are committed to creating a healthy, safe and fulfilling work environment in which people can grow, individuals can make a difference and teams can win. Our approach to managing people is underpinned by four principles: • A focus on managing talent to identify, reward and retain talented employees • Building a strengths-based approach by providing the skills to develop individuals and teams by focusing on people's personal strengths • A commitment to drive employee engagement through the development of exceptional managers with the skills to identify and build talent • Creating a diverse and inclusive workplace that encourages our employees to achieve their potential and support our growth Priorities at Standard Chartered At Standard Chartered, we believe that our future success depends on our ability to deliver a sustainable business. Our 'building a sustainable business' strategy will help us take a long-term view of the implications of everything we do. This means taking responsible decisions that benefit our business, the economy, society and the environment – and build the trust of all our stakeholders. Our 'building a sustainable business' strategy explicitly recognizes seven areas where we and our stakeholders believe we are most likely to make the greatest contribution to sustainability. They are: • Sustainable lending – making sure when we lend money we are aware of the environmental, social and governance risks 23
  • 24. Projectsformba.blogpsot.com attached to such decisions and that we take steps to address them • Tackling financial crime – making sure that we have the right systems in place to detect such things as fraud and money laundering and exceed, rather than simply meet, increasingly stringent legal requirements in this field • Access to financial services – making sure we develop new ways for those deprived of banking services to get proper access to finance so that they can improve their standard of living and economic independence • Responsible selling & marketing – making sure we treat customers fairly and set the highest standards in service and transparency • Protecting the environment – making sure we not only minimize our own direct impact on the environment but support others, such as customers, to do the same. We also want to support the development and commercialization of technologies and schemes that tackle environmental threats like climate change • Great place to work – making sure that with our people, who represent over 100 nationalities from over 50 countries, feel valued, included and engaged. We're determined to attract, develop and retain the best people and to leverage the strength the diversity of our people brings, which is an incomparable advantage • Community investment – making sure we involve our employees and utilise our core expertise, networks and resources to help communities develop and economies to grow Governance 24
  • 25. Projectsformba.blogpsot.com The governance structure we have set up for Sustainability provides strategic direction for the Bank and ensures we continue to make progress with our approach to sustainable development. The Corporate Responsibility and Community Committee sit at the top of this structure alongside the Remuneration, Audit and Risk, and Nomination Committees of our Board. It is supported by a Group Sustainability team, steering groups for specific programmes and our branches and offices in each country we operate in. The Committee is chaired by Mervyn Davies, the Group Chairman, and meets quarterly. It drives the Sustainability agenda at Standard Chartered and is responsible for responding to issues coming out of new Sustainability legislation, regulation, stakeholder guidance and reporting and for making sure our activities are aligned with our overall business strategy. It also ensures we publish a Sustainability report, supported by accurate data, each year, in line with best practice. A dedicated Sustainability team, based in the London office, supports the Committee, the Business and other Group functions. The role of the team is to talk with stakeholders, monitor good practice and flag up potential trends and emerging issues. It co-ordinates the collection of data and is responsible for our annual Sustainability Review and web site, participating in thought leadership events and raising our Sustainability profile outside the Bank. Nine Steering Groups or Committees put the Bank's strategy into action, co-ordinate Group-wide initiatives and provide policy recommendations to the Board, its various committees or the Corporate Responsibility and Community Committee. They are: • Strategic Sourcing and Vendor Management Committee • Diversity Council • Environmental Steering Group • Health and Safety Steering Group 25
  • 26. Projectsformba.blogpsot.com • Group Risk Committee • Reputation Risk Committees • Seeing is Believing Committee • Living with HIV Advisory Committee • Community Partnership Boards Because our business is spread across the globe in very different market places, each Country Head is responsible for identifying and responding to local Sustainability issues. It is the responsibility of each business unit to adhere to policies that have been set on a global basis. Where local standards exceed group set policies, the higher standard is adopted. Engagement Helping stakeholders understand the way we operate and the challenges we face is fundamental to making progress with our 'building a sustainable business' strategy. Engagement is a word used by many organizations, but it means something very specific to Standard Chartered. It is the way we go about communicating with three distinct but interconnected audiences: • Our own employees – we want them to really understand what "Building a sustainable business" means • People and organizations that use or influence our products and services – we want to work closely with them to develop and promote sustainable services • People and organizations that have the power to make a wider difference – we want to use our geographic reach to promote the need for sustainable development We have been working on our stakeholder engagement programme for some years. Work in this area has recently increased as continue to build a clearer picture of our global stakeholder audience including 26
  • 27. Projectsformba.blogpsot.com government departments and agencies, socially responsible investors, academic institutions, business associations and non- governmental organisations. In 2006 we invited 60 of our key stakeholders to help us develop our 'building a sustainable business' strategy. Their contributions – many of which are included in our 2006 Sustainability Review – helped us decide what our sustainable development priorities should be. Building a truly relevant stakeholder network is challenging, however, it is extremely important that we continue to build our network in the years ahead. One-Stop Range of Products and Services We have a full range of foreign exchange and risk management solutions to meet the needs of clients across the world. . Standard Chartered Alternate Investment Group Standard Chartered Bank's Alternate Investment Group focuses on distressed and high-yield opportunities by investing in senior debt, mezzanine or equity instruments. In addition, it provide asset management services to investment banks, financial institutions and value investors as well as advisory services to companies in financial distress or requiring assistance with their capital structure. Our Business Investments. Our investment program is aimed at both the primary and secondary markets. We provide liquidity to the distressed and high yield market through the following: • Acquisition of distressed asset portfolios • Investments in loans and bonds 27
  • 28. Projectsformba.blogpsot.com • Offering priority loans (DIP), subordinated or mezzanine debt • Offering structured investments • Investments in equity • Investments in hybrid structures Asset Management. We offer a range of services under asset management including origination of investment opportunities, due diligence, loan servicing (monitoring and recovery) for single assets and portfolio investments. The Bank has a successful track record of managing and resolving non-performing loans. Corporate Advisory. We offer corporate advisory services to companies requiring capital structuring and to companies in financial distress. Our range of services includes: • Assessment of strategic issues, ranging from corporate and capital structures to potential mergers and sale of businesses • Development and implementation of creative and comprehensive solutions to address clients' various complex issues such as capital restructuring exercise • Assistance in implementing the appropriate debt and equity financing structure Our Strengths Professional Team. We have a large experienced team of skilled individuals who have developed a reputation for competency in valuation, due diligence, acquisition and asset management in the distressed and high yield market. Our local market knowledge and workout skills offer value to our clients. Network. We leverage Standard Chartered Bank's network in our core markets to provide us on-the-ground knowledge and early access to situations. The Bank's client franchise offers investment opportunities while Alternate Investment Group's strong relationships 28
  • 29. Projectsformba.blogpsot.com with investment banks, financial institutions, brokers and value investors provides a valuable source of investors. We utilise superior information to maximise value for our clients. Positioning. The distressed and high-yield markets in Asia,Africa and the Middle East offer attractive revenue generating opportunities. The Bank is well positioned in these markets to enable Alternate Investment Group to deliver value to the Bank and our clients. 1.3INVESTMENT STRATEGIES AND PORTFOLIO MANAGEMENT About Investment It is the money that you save and channelize into sources that gives you return i.e. use of money in hope of making more money. One needs to invest to:  Earn returns on idle resources  Generate a specified sum of money for a specific goal in life  Make a provision for a uncertain future  To meet the cost of inflation The aim of investment should be to provide a return above the inflation rate and also to ensure that the investment does not decrease in value. There are various options available for of investment: o Physical assets like real estate, gold/jewellery, commodities etc o Financial assets like fixed deposits with banks, small saving instruments with post offices, insurance/provident/pension fund, securities market related instruments like shares, bonds, debentures etc. 29
  • 30. Projectsformba.blogpsot.com Types of Investments (period specific) 1. Short Term Investment- The investment period is usually less than a year and it provides liquidity to the investor. a) Savings Bank Account- It is most often the first banking product that people use. This offers them interest (4%-5% p.a.) which is better than idle money. b) Money Market of Liquid Funds- These are specialized form of mutual funds that invest in extremely short-term fixed income instruments and also provides liquidity. It focuses on protecting your capital and then on making returns. These are a better source of investment than savings account but lower than fixed deposits. c) Fixed Deposits with Banks- Also known as term deposits and the minimum investment period with banks FD is 30 days. It is for those investors who are risk averse and it provides higher rate of return than money market instruments. 2. Long Term Investment- The investment period is more than a year and the returns are much higher than short term investments. Long term instruments are less liquid than short term investments. a) Post office savings- The post office monthly income scheme is a risk saving instrument, which can be availed through any post office. It provides an interest rate of 8% per annum, which is paid monthly, minimum amount, which can be invested is Rs. 1,000 and maximum is Rs. 3, 00,000. It has a maturity period of 6 years, premature 30
  • 31. Projectsformba.blogpsot.com withdrawal is permitted if deposit is more than one year old. A deduction of 5% is levied from the principle amount if withdrawn prematurely. b) Public Provident Fund- A long term savings instrument with a maturity of 15 years and interest payable at 8% per annum compounded annually. A PPF account can be opened through a nationalized bank at anytime during the year and is open all through the year for depositing money, tax benefits can be availed for the amount invested and interested accrued is tax free. c) Company Fixed Deposits- These are short- term [six months] to medium- term [three to five years] borrowings by companies at a fixed rate of interest which is payable monthly, quarterly, semiannually or annually, there can also be cumulative fixed deposits where the entire principal along with the interest is paid at the end of the loan period, the rate of interest varies between 6- 9 % per annum for company FDs, the interest received is after deduction of taxes. d) Bonds- It is a fixed income [debt] instrument issued for a period of more than one year with purpose of raising capital, the central of state government corporations and similar institutions sell bonds. A bond is generally a promise to repay the principal along with a fixed rate of interest on a specified date called the maturity date. e) Mutual funds- These are funds operated by an investment company which raises money from the public and invests in a group of assets [shares, debentures etc] in accordance with a stated set of objectives .It is a 31
  • 32. Projectsformba.blogpsot.com substitute for those who are unable to invest directly in equities or debt because of resource, time or knowledge constraints. Benefits include professional money management, buying in small amounts and diversification. Mutual fund units are issued and redeemed by the fund management company based on the fund’s Net Asset Value [NAV], which is determined at the end of each trading session. Mutual funds are usually long terms investment vehicle though there some categories of mutual funds, such as money market mutual funds which are short term instruments. About Portfolio A portfolio is a combination of different investment assets mixed and matched for the purpose of achieving an investor’s goals. A portfolio may contain items like shares, debentures, bonds, any asset you own, mutual funds to items such as gold, art, real estate. One must have variety of investments within a portfolio in order to diversify market risk. The portfolio should be designed in such a way that it minimizes the impact of one security on overall portfolio performance. Advantages of having a Diversified portfolio:  Decline in any one security will not affect the entire portfolio  Investments across various types of assets and markets will reduce the risk of entire portfolio getting affected by the adverse returns of any single asset class. 32
  • 33. Projectsformba.blogpsot.com CHAPTER – 2 “RESEARCH METHODOLOGY” Research Methodology 33
  • 34. Projectsformba.blogpsot.com OBJECTIVE  To understand the basics of investment and various alternatives that are available with the investor.  Also to understand the customer psychology of investments and what are the various objectives behind the investment. TYPE OF RESEARCH Descriptive in nature- The descriptive research design is one that describes the things such as the market potential for a product or the demographics and attitudes of consumers who buy the product. It includes questionnaire survey and fact finding inquiry. SAMPLE DESIGN • SAMPLE UNIT: Delhi and NCR region • SAMPLE SIZE: 50 • SAMPLE SELECTION: Random, convenient DATA COLLECTION TOOLS 1. Primary data. The major source of primary data was the information and questionnaire collected from the investors and the customers. The information collected from the journals and the trainer can also be referred to as the primary data. 2. Secondary data. The major source of secondary data was the reference books and company’s website. The company’s articles and magazines were also referred to for the information. 34
  • 35. Projectsformba.blogpsot.com CHAPTER-3 “DATA COLLECTION” 35
  • 36. Projectsformba.blogpsot.com 3.1 Sources of Data Collection PRIMARY DATA COLLECTION Primary data was collected through questionnaires. Refer to the appendix for the data. SECONDARY DATA COLLECTION Secondary sources through – • Internet • Articles • papers and • books 3.2 Products of Standard Chartered 1. SAVINGS ACCOUNT a. AXcessPlus Get instant cash at over 20,000 ATMs across India and over 10,00,000 ATMs across the world through the Visa network. And get a globally valid Debit Card that lets you shop at over 3,26,000 outlets in India and at over 14 million outlets across the world. • FREE Unlimited Visa ATM transactions* (Cash withdrawal and balance enquiry) • FREE Standard Chartered Bank branch access across the county • FREE Doorstep Banking* 36
  • 37. Projectsformba.blogpsot.com • FREE Demand Drafts/Pay Orders* (drawn at SCB locations) • FREE Payable at Par Chequebook Other features available are; • International Debit Card • Phone Banking • NetBanking and • Extended Banking Hours b. Parivaar Parivaar is much more than a regular Savings Account. It allows you maintain your individual identity while allowing you to tap your family's financial strength. It also offers attractive insurance options to protect against unforeseen events and the facility of Systematic Investment Plan (SIP), a unique long-term wealth building tool. • Your family can maintain individual savings accounts with the benefit of clubbing balances in grouped accounts. • Anytime, anywhere access to accounts through ATMs, Phone Banking and InterNet banking. • Option of Systematic Investment Plan (SIP), a well known long term wealth building tool that allows you to invest a fixed amount of money every month in specific mutual funds. This comes with a direct debit facility and avoids the need to remember dates and write cheques every month. • Globally valid ATM-cum-debit card can be used at 55,000 merchant outlets in India and 12 million outlets worldwide. c. No Frills Account 37
  • 38. Projectsformba.blogpsot.com You can now open an account with Standard Chartered Bank, with an average quarterly balance of as low as Rs. 250. What’s more – you can avail of Anywhere Banking, by which you can access your account from any branch of Standard Chartered Bank in India. • Quarterly Average Balance, as low as Rs. 250. • ATM card & Debit Card available.. • 4 free transactions per month at any Standard Chartered Bank channel (Internet banking, Phone Banking, ATM & Branch).. • Anywhere banking – Access your account from any branch of Standard Chartered Bank. • Access to Phone Banking and Internet Banking • Free Cheque deposit at any SCB Branch or ATM. Eligibility criteria This account is available to individual Resident Indian customers. Account may be opened after being properly introduced in a manner approved by the Bank. d. AaSaan • No Minimum Balance requirement • Free unlimited access to any SCB branch across the country for Customer-in-person • Unlimited Free access to Standard Chartered Bank ATM's • Upto 4 free cash withdrawal transactions per month at other domestic VISA ATMs* • Nominal quarterly fee of Rs. 100 (reversed if the Average Balance in the quarter is Rs 10,000 or more) Other Facilities 38
  • 39. Projectsformba.blogpsot.com • International Debit Card • Phone banking • NetBanking • Extended banking hours* • Locker facility* • Doorstep banking To open an aaSaan account, you have to initially fund the account with Rs. 10,000 (Rs. Ten Thousand) COMPARISION OF SAVINGS ACCOUNT Schedule of services provided by various bank - A Comparison Kotak Features ICICI HDFC Mahindra ABN Amro StanChart Flex Name of saving accounts Saving Regular Edge Advantage a Saving Plus Pro Flex Plus S SavingsMax Ace Flex Prvilage aa No Advantage - Average Quarterly Balance 10,000 Regular - 5,000 Edge - 10,000 0 aXc Plus - 10,000 Pro - 20,000 Plus - 10,000 Super Privilage - Max - 25,000 Ace - 75,000 25,000 a No Rate of Interest 3.50% 3.50% 3.50% 3.50% Annual Maintenance charges 750 Regular - 750 Edge - 750 750 aXce Plus - 750-1000 Pro - 750 Supe Max - 1000-1500 Ace - 1200 No 39
  • 40. Projectsformba.blogpsot.com Issue of debit card Yes Yes Yes Yes Annual Debit card charges 99 500 Global - 100 180 + Taxes Sho G Draft Charges (per thosand) 40-55 Upto 25,000 - NA 50 55 UTI & 5 ATM Swap charges Free Andhra Bank & HDFC-free transaction Free from any SBI-NA bank- Free Mobile banking Free Free Free Free Internet banking Free Free Free Free Phone banking Free Free Free Free Cheque book Free At Par Free 2/leaf (at par) At Par Free 2. ULIP- Unit Linked Insurance Plan Life insurance is a guarantee that your family will receive financial support, even in your absence. Put simply, life insurance provides your family with a sum of money should something happen to you. It thus permanently protects your family from financial crises. In addition to serving as a protective cover, life insurance acts as a flexible money-saving scheme, which empowers you to accumulate wealth-to buy a new car, get your children married and even retire comfortably. Life insurance also triples up as an ideal tax-saving scheme. To know more, read the Key Benefits of Life Insurance. 40
  • 41. Projectsformba.blogpsot.com Key Benefits of Life Insurance Life insurance, especially tailored to meet financial needs Need for Life Insurance Today, there is no shortage of investment options for a person to choose from. Modern day investments include gold, property, fixed income instruments, mutual funds and of course, life insurance. Given the plethora of choices, it becomes imperative to make the right choice when investing your hard-earned money. Life insurance is a unique investment that helps you to meet your dual needs - saving for life's important goals, and protecting your assets. Asset Protection From an investor's point of view, an investment can play two roles - asset appreciation or asset protection. While most financial instruments have the underlying benefit of asset appreciation, life insurance is unique in that it gives the customer the reassurance of asset protection, along with a strong element of asset appreciation. The core benefit of life insurance is that the financial interests of one’s family remain protected from circumstances such as loss of income due to critical illness or death of the policyholder. Simultaneously, insurance products also have a strong inbuilt wealth creation proposition. The customer therefore benefits on two counts and life insurance occupies a unique space in the landscape of investment options available to a customer. Goal based savings Each of us has some goals in life for which we need to save. For a young, newly married couple, it could be buying a house. Once, they decide to start a family, the goal changes to planning for the 41
  • 42. Projectsformba.blogpsot.com education or marriage of their children. As one grows older, planning for one's retirement will begin to take precedence. Clearly, as your life stage and therefore your financial goals change, the instrument in which you invest should offer corresponding benefits pertinent to the new life stage. Life insurance is the only investment option that offers specific products tailormade for different life stages. It thus ensures that the benefits offered to the customer reflect the needs of the customer at that particular life stage, and hence ensures that the financial goals of that life stage are met. The table below gives a general guide to the plans that are appropriate for different life stages. Life Insurance Life Stage Primary Need Product Young & Wealth creation Asset creation Single plans Wealth creation Young & Asset creation and mortgage Just married & protection protection plans Education Children's insurance, Married with education, mortgage kids Asset creation protection & and protection wealth creation plans Planning for Retirement Middle aged retirement & solutions & with grown asset mortgage up kids protection protection Across all Health plans Health Insurance 42
  • 43. Projectsformba.blogpsot.com life-stages Standard chartered Bank has a tie up with Bajaj Allianz Life Insurance to sell their insurance plans. The Bajaj Allianz New UnitGain Super comes with a host of features to allow you to have the best of all worlds - Protection and Investments. It enables every participant to create a solid financial protection and savings plan for himself and his family. In this way, as a participant in the Bajaj Allianz New UnitGain Super Plan, you can secure your well being and accumulate savings towards financial independence and a comfortable retirement. They offer the best in financial planning. One can now avail of the twin benefit of risk protection as well as getting market-linked return on your investment. An insurance plan that works round the clock to meet the changing requirements in life – additional protection, more money to invest, sudden requirement of cash or a steady post- retirement income. With Bajaj Allianz New UnitGain Super, you can invest in one life insurance plan that can take care of all your changing requirements. This plan has been designed to provide your family with higher financial assistance should anything unfortunate were to happen to you as well as flexibility, so that you do not have to worry about your changing needs. The Key Features of the New UnitGain Super Plan are: 43
  • 44. Projectsformba.blogpsot.com • It is a unit linked plan with minimum term of 10 years and maximum maturity age 70 • Guaranteed death benefit • You have the option to choose a host of additional benefits (Riders): UL Accidental Death Benefit, UL Accidental Permanent Total/Partial Disability Benefit, UL Critical Illness Benefit and UL Hospital Cash Benefit • It provides you with an easy, regular contribution mechanism to assist you in accumulating funds. Four different options to choose from – Silver, Gold, Diamond & Platinum Options Premium Range Silver >=Rs 25,000 but < Rs 50,000 Gold >=Rs 50,000 but < Rs 100,000 Diamond >=Rs 100,000 but < Rs 500,000 Platinum >=Rs 500,000 & Above • You can adopt your own investment strategy to grow the funds contributed. • Choice of 6 investment funds today with flexible investment management: you can change funds at any time and also invest in the newer funds that would be introduced from time to time. Investment Options: Bajaj Allianz New UnitGain Super offers you a choice of 3 funds. You can choose to invest fully in any one fund or allocate your premiums into the various funds in a proportion that suits your investment needs. The six funds offered are as under: 44
  • 45. Projectsformba.blogpsot.com 1.Equity Index Fund II - Risk Profile – High : The investment objective of this fund is to provide capital appreciation through investment in equities forming part of NSE NIFTY. FUND EXPOSURE Bank Deposits and Money Market 0%-15% Instruments Equities 85%-100 % 2.Equity Growth Fund- Risk Profile – Very High : The investment objective of this fund is to provide capital appreciation through investment in selected equity stocks that have the potential for capital appreciation. FUND EXPOSURE Bank Deposits and Money Market 0%-20% Instruments Equities 80%-100 % 3.Accelator Mid-Cap Fund- Risk Profile- Very High: The objective of this fund is to achieve capital appreciation by investing in a diversified basket of mid cap stocks and large cap stocks. FUND EXPOSURE Bank Deposits and Money Market 0%-20% Instruments Not more than 20% of the 80%-100 apportioned premium can be put % in this fund 45
  • 46. Projectsformba.blogpsot.com 4. Asset Allocation Fund- Risk Profile- High: the objective of this fund will be to realize a level of total income, including current income and capital appreciation, which is consistent with reasonable investment risk. • It allows for flexibility in allocating assets between equities, bonds and cash. It will help to capitalize the changing financial markets and economic conditions. • The funds will adjust its weights in equity, debt and cash depending on the relative attractiveness of each asset class. FUND EXPOSURE Equities 0%-100 % Debt 0%-100 % Money Market Instruments 0%-20% 5.Liquid Fund- Risk Profile- Low: The objective of this fund is to have a fund that protects invested capital through investment in liquid money market and short-term instruments. FUND EXPOSURE Bank Deposits and Money Market 100% Instruments Not more than 20% of the apportioned premium can be put in this fund 6.Bond Fund- Risk Profile- Moderate: The objective of this fund is to provide accumulation of income through investment in high quality fixed income securities. FUND EXPOSURE 46
  • 47. Projectsformba.blogpsot.com Bank Deposits and Money Market 0%-20% Instruments G-Secs, Bonds and Fixed 80%-100 Deposits % 3. MUTUAL FUNDS Mutual Funds are a pool of funds to diversify risk. These are funds operated by an investment company which raises money from the public and invests in a group of assets [shares, debentures etc] in accordance with a stated set of objectives .It is a substitute for those who are unable to invest directly in equities or debt because of resource, time or knowledge constraints. Benefits include professional money management, buying in small amounts and diversification. Mutual fund units are issued and redeemed by the fund management company based on the fund’s Net Asset Value [NAV], which is determined at the end of each trading session. Mutual funds are usually long terms investment vehicle though there some categories of mutual funds, such as money market mutual funds which are short term instruments. Benefits The reason that mutual funds are so popular is that they offer the ability to easily invest in increasingly more complicated financial markets. A large part of the success of mutual funds is also the 47
  • 48. Projectsformba.blogpsot.com advantages they offer in terms of diversification, professional management and liquidity.  In MFs, the risk involved decreases and the return increases because of diversified pool of funds.  It is the cheapest of all investments. But if you invest through broker then you have to any 2.5% of the total investment but if you invest directly into the company no entry charges will be taken.  There is no lock in period in case of MFs but if you divest toyur investment within a period of 1year then you will have to pay an exit load between 1%-2%.  Tax Saving is another benefit given to the investors. Flexibilty - Mutual Fund investments also offers you a lot of flexibility with features such as systematic investment plans, systematic withdrawal plans & dividend reinvestment. Affordability - They are available in units so this makes it very affordable. Because of the large corpus, even a small investor can benefit from its investment strategy. Liquidity - In open ended schemes, you have the option of withdrawing or redeeming your money at any point of time at the current NAV Diversification - Risk is lowered with Mutual Funds as they invest across different industries & stocks. Professional Management - Expert Fund Managers of the Mutual Fund analyse all options based on experience & research 48
  • 49. Projectsformba.blogpsot.com Potential of return -The fund managers who take care of your Mutual Fund have access to information and statistics from leading economists and analysts around the world. Because of this, they are in a better position than individual investors to identify opportunities for your investments to flourish. Low Costs - The benefits of scale in brokerage, custodial and other fees translate into lower costs for investors. Regulated for investor protection - The Mutual Funds sector is regulated to safeguard the investor's interests. Here we have to calculate the Net Asset Value which helps us in calculating the no. of units. NAV= CA-CL No.of Units If the market price decreases, the no. of units held by the investor increases and vice versa. 49
  • 50. Projectsformba.blogpsot.com CHAPTER-4 “ANALYSIS & INTERPRETATION” ANALYSIS AND INTERPRETATION Q1. What is your age group? 50
  • 51. Projectsformba.blogpsot.com Distribution of Responders Age groups (d) > 45 yrs 14% (c) 35-45 yrs 10% a) 18-25 yrs 54% (b) 25-35 yrs 22% According to the survey, maximum number of people belong to the age group of 18-25 years. So we can say that most of the respondents will be willing to take risk and make investments in the market instruments with moderate risk. distribution of responders according to their occupation 30 25 (b) Salaried, 25 no. of respnoders in a particular occupation Q2. What is your Occupation? 20 category 15 10 (d) others, 10 (a) Business, 8 (c) Self Employed, 5 7 51 0 various occupations
  • 52. Projectsformba.blogpsot.com The above graph shows the occupation of the sample respondents. 50% of the respondents belong to the category of salaried employees. 16% of the respondents are into Business. 14% of the responds are self employed and the rest 20% into other occupation. household income range (a) < 2 lakhs 4% (d) > 10lakhs 28% (b) 2-5 lakhs Q3. Under which range your Household Income falls? 30% (c) 5-10 lakhs 52 38%
  • 53. Projectsformba.blogpsot.com The graph above depicts the household income range of the respondents. The income range of the maximum respondents lie in the 5-10 lakhs category whereas only 4% i.e. only 2 respondents income falls in the category of < 2 lakhs. Proportion of objectives 44 favouring the objective Number of responders 32 29 23 15 14 Q4. What is your objective behind Investments? 1 (a) Safety & benefits (d) Expecting (f) Managing (e) Future Retirement good Returns uncertainties (g) Others (c) Tax security of plans capital (b) 53 various objectives
  • 54. Projectsformba.blogpsot.com According to the graph, the basic objective of most of the people behind investments in Tax benefits followed by good returns. It is really important for the investor to get good amount of profits on his investment. The next possible reason for investment is future plans for themselves and their family. Various other reasons for investments include safety and security of capital and managing uncertainties. Q5. How do you take financial decisions? 54
  • 55. Projectsformba.blogpsot.com sources of decision 1% (a) Independently 19% 22% (b) Word of mouth 9% (c) Broker (d) Advise from a CA (e) Advise from a Bank 8% (f) Financial Advisors 29% 12% (g) Others (please specify) According to the survey, 29% i.e. maximum no. of respondents take their financial decisions based on other’s opinion i.e. word of mouth. 22% of the total respondents take their financial decision independently. They take this decision based on their own interpretation and calculations. 19% of the respondents take their financial decisions with the help of financial advisors. 12% of the respondents take their financial decision based on the interpretation of the broker. Remaining respondents take their financial decisions either with the help of the bank or from the CA. Q6. How much Risk are you willing to take? 55
  • 56. Projectsformba.blogpsot.com Risk ability (a) High 12% (b) Low 18% (c) Moderate 70% According to the graph above, 70% of the respondents are willing to take moderate risk i.e. 35 respondents take moderate risk while taking investments decisions. 12% of the respondents i.e. 6 people out of 50 surveyed are willing to take high risk. 18% of the respondents i.e. 9 people are risk averse so they make investments in those securities which have less risk involved. Q7. What do you have presently in your portfolio in form of investment? 56
  • 57. Projectsformba.blogpsot.com financial products 44 No. of responders having the product in thier portfolio 32 27 26 24 20 13 4 0 (a) Fixed deposits (b) Property/Land (c) Ulip (d) Gold (e) Life insurance (f) Government (g) Mutual funds (h) Equity/Shares (i) Others policies bonds various financial products for investments According to the survey, most of the respondents have insurance policies in their portfolio followed by fixed deposits. These two are those instruments which involve low risk. Those who can moderate risk have invested in property, mutual funds and equity. Some of the people have also invested in ULIP and gold which involved low risk. Q8. How would you rate the satisfaction level with your current portfolio? 57
  • 58. Projectsformba.blogpsot.com satisfaction level 4% 18% Excellent Very Good 0% very poor 6% Average 2% Poor 70% Good The above chart shows the satisfaction level of the sample population. Majority of the sample population rate their current portfolio as “Good” which constitutes to 70%. 18% of the sample population i.e. 9 respondents out of 50 rate their current portfolio as “Very Good”. 6% of the respondents are not much satisfied with their portfolio so they rate it as “Average”. Out of the total sample size of 50, only 4% of the respondents i.e. 2 people rate their portfolio as “Excellent” as they must be getting good returns from their investment. Remaining 2% of the total population do not have much idea about the investment strategies so may not be getting much returns so they rate their portfolio as “Poor”. 58
  • 59. Projectsformba.blogpsot.com ANALYSIS BASED ON THE AGE GROUP OF THE RESPONDENTS A) Age Group 18-25 years i) Occupation distribution of occupation for the age category of 18-25yrs 16 14 14 paritcular 18-25 yrs of age for 12 no. of responsers of age particular occupation 10 8 7 6 4 4 2 2 0 (a) Business (b) Salaried (c) Self Employed (d) others occupations avialable In this age group, maximum no. of the respondents are salaried employees. Out of the total sample population, 7 respondents out of 27 are neither into job, nor business. They have either invested into the share or commodity markets or they are students. 59
  • 60. Projectsformba.blogpsot.com Out of 27, 4 respondents are self employed i.e. they have joined their family business. Remaining 2 respondents out of 27 in this age group are into business. ii) Income 60
  • 61. Projectsformba.blogpsot.com income levels for the age group 18-25 yrs 12 11 10 10 8 no. of responders of 18-25yrs of age 6 in each level 4 4 2 2 0 (a) < 2 lakhs (b) 2-5 lakhs (c) 5-10 lakhs (d) > 10lakhs various income levels avialable proportions of responders income level for the age group 18-25 yrs (d) > 10lakhs (a) < 2 lakhs 15% 7% (b) 2-5 lakhs (c) 5-10 lakhs 41% 37% The above graph shows the income level of the respondents in the age group of 18-25 years. 61
  • 62. Projectsformba.blogpsot.com In this age group, maximum no. of respondents has an income in the range of 2-5 lakhs. 10 of out of 27 respondents in this age group has an income range between 5-10 lakhs. Around 20% of this age group has an income above 10 lakhs and the remaining 10% are below 2 lakhs. Risk capability for the age group 18-25yrs iii) Risk high 15% low 19% moderate 66% 62
  • 63. Projectsformba.blogpsot.com According to the graph, 66% of the respondents i.e. 17 respondents out of 27 can take moderate risk and invest in both the stock market and the government bonds. These people can have a portfolio with large as well as small cap funds. Those who take low risk invest in liquid funds, debt funds and in some of the government bonds. The remaining 15% of the respondents take high risk which means that they invest in equity, mutual funds and other risky instruments. Distribution of occupation,income level,risk level of responders of age group 18-25yrs 20 18 18 16 No. of responders for the 14 14 12 occupation particular 11 10 10 income 8 risk level 7 6 5 4 4 4 4 2 2 63 0 levels of occupation, risk and income
  • 64. Projectsformba.blogpsot.com This graph shows a correlation between the occupation, risk and income of the respondents. The yellow line depicts the risk level, pink depicts the income level and blue depicts the occupation of the respondents. According to the survey, when the income level of this age group is below 2 lakhs, they can invest in those instruments that have low risk attached to it and the occupation of such respondents is salaried employees. As the income level range increases to 2-5 lakhs, the respondents decide to invest in those instruments having moderate risk attached to it and these people are generally into business. All those whose income level range from 5-10 lakhs, they their risk taking ability is also higher then others. Finally all those respondents whose income level is above 10 lakhs invest in all those investments which have high risk associated with it. 64
  • 65. Projectsformba.blogpsot.com B. Age Group 25-35 years i) Occupation Distribution of occupation for the age group 25-35 yrs 6 6 5 4 No. of 3 2 respondents 2 2 1 1 0 a) Business b) Salaried c)Self Employed d)Others Occupation There are 11 respondents out of 50 who are in the age group of 25-35 years. No.of Occupation Respondents a) Business 2 b) Salaried 6 c)Self Employed 2 d)Others 1 ii) Income 65
  • 66. Projectsformba.blogpsot.com Distribution of Income for the Age group 25-35 yrs 0% 27% 36% <2 Lacs 2-5 lacs 5-10 lacs >10 Lacs 37% Out of the sample population, 11 respondents are in the age group of 25-35 years. 37% of the total respondents in this age group have an annual income of 5-10 lakhs. 36% of the respondents i.e. 4 respondent’s annual income is above 10 lakhs. The remaining 27% of the respondents i.e. 3 of them have an annual income between 2-5 lakhs. iii) Risk 66
  • 67. Projectsformba.blogpsot.com Distribution of Risk for the Age group 25-35 yrs 9% 9% High Low Moderate 82% According to this graph, majority of the respondents take moderate risk in investments. And rest 9% of them can take high and low risk. 67
  • 68. Projectsformba.blogpsot.com Distribution of Occupation, Income and Risk level of respondents of age group 25-35 yrs 10 9 8 No. of respondents 6 6 Occupation Income 4 4 4 Risk 3 2 2 2 1 1 1 0 0 0 1 2 3 4 Occupation, Income and Risk level In the graph above, yellow line depicts risk, ping line depicts income and blue line depicts occupation. In the graph above, as the income increases, the risk taking ability also increases. All those whose occupation is of salaried employee take less risk as compared to those who are into business. C. Age Group 35-45 years 68
  • 69. Projectsformba.blogpsot.com i) Occupation proportion of occupations of responders of age group 35-45yrs others 20% business 40% self employed 20% salary 20% Occupation No.of Respondents Business 2 Salary 1 Self employed 1 Others 1 ii) Income 69
  • 70. Projectsformba.blogpsot.com Distribution of income levels of responders of age group 35-45yrs 40% 40% 40% 35% 30% 25% 20% % of responders in 20% each income level 15% 10% 5% 0% 0% (a) < 2 lakhs (b) 2-5 lakhs (c) 5-10 lakhs (d) > 10lakhs various income levels In this age group, there is no single respondent below the income level of 2 lakhs. 20% of the respondents lie in the income category of 2-5 lakhs. 40% of the respondents lie in the income category of 5-10 lakhs. Again 40% of the respondents lie in the income category of income above 10 lakhs. Hence, equal no. of respondents have an income ranging from 5-10 lakhs. iii) Risk 70
  • 71. Projectsformba.blogpsot.com Distribution of risk level accepted by the responders of age group 35-45yrs 80 80 60 20 % of responders of the age group in 40 0 each risk level 20 0 high low moderate various risks level avialable According to the graph, 80% of the people invest in those instruments carrying moderate risk. Remaining 20% of the respondents invest in low risk instruments. No one in this age group invest in instruments carrying high risk. D. Age Group >45 years i) Occupation 71
  • 72. Projectsformba.blogpsot.com Distribution of Occupation for the age group >45 yrs 60.00% 57.14% 50.00% 40.00% 30.00% 28.57% 20.00% 14.29% 10.00% 0.00% 0.00% S1 a) Business b) Salaried c) Self d) Others Employed In the graph above, maximum no. of people are salaried employees and minimum no. of people are into some other occupation. 28.57% of the respondents, are into business. ii) Income 72
  • 73. Projectsformba.blogpsot.com Distribution of Income for the Age group >45 yrs 0% 0% 43% <2 Lacs 2-5 lacs 5-10 lacs >10 Lacs 57% In this age group, 43% of the respondents have an income range between 5-10 lakhs. Majority of respondents i.e. 57% of the respondents have income above 10 lakhs. iii) Risk 73
  • 74. Projectsformba.blogpsot.com Distribution of Risk for the Age group >45 yrs 57.14% 60.00% 50.00% 40.00% 28.57% 30.00% 20.00% 14.29% 10.00% 0.00% High Low Moderate In the graph above, maximum no. of respondents i.e. 57.14% of people have an ability to take moderate risk and invest in all kind of instruments. 28.57% of the respondents invest in those instruments that carry low risk attached with it. Finally there are only 14.29% of the respondents who invest in those instruments carrying high risk with it. 74