Denise B. Rabidoux, a speaker at the marcus evans Long-Term Care CXO Summit Spring 2014, on the future of long-term care. Interview with: Denise B. Rabidoux, President and Chief Executive Officer, Evangelical Homes of Michigan

1. Interview with: Denise B. Rabidoux,
President and Chief Executive
Officer, Evangelical Homes of
Michigan
“The Long-Term Care (LTC) industry
needs to start seeing itself as a vital
provider of post acute services in the
world of healthcare reform,” says
Denise B. Rabidoux, President and Chief
Executive Officer, Evangelical Homes
of Michigan. “LTC facilities are
struggling to find where they will fit in
the bigger picture and how they will
take an active role within Accountable
Care Organizations (ACOs). Their role
will continue to be ever changing, and
LTC providers will remain an important
partner,” she adds.
Rabidoux is taking part in a panel
discussion at the marcus evans Long-
Term Care CXO Summit Spring
2014, in Las Vegas, Nevada, January
23-24. Ahead of the Summit, she
discusses how LTC and post acute care
facilities will add value in integrated
healthcare.
How is the Accountable Care Act
impacting the LTC industry? What
changes will facilities go through?
What we know as LTC is changing. It is
no longer just about the provision of
services. We are all trying to understand
what the client or resident of the future
will look like. They will be very different
from patients we served in the past, or
are even serving today, so we have to
focus on equipping ourselves to be able
to take care of them.
LTC and post acute care facilities will
have a very significant role in integrated
healthcare, as they will be that provider
of older adult services for patients
coming for a short rehabilitation stay,
those needing end of life care or LTC
placement because they are frail.
We must better understand the flow of
patients from the acute care setting to
the next part of the continuum to be
confident that we can be a significant
partner.
We also need to better understand what
we deliver. We all say we deliver quality
care, but have we worked out what that
means from a matrix? Residents may be
happy, but we have to be able to
communicate that to our acute care
providers with data analytics, so they
can understand how our services
improve a patient’s status or prevent
readmission.
Both human and financial resources
should go into understanding the data
analytics of what we provide.
Is a culture shift required to adapt
to the new healthcare reality?
As a nurse by education myself, I
believe we have to recognize that the
traditional LTC nurse may not have all
of the skills and talent needed to take
care of the patient of the future without
coaching and support. We need to
educate our clinical teams or perhaps
seek talented clinicians and registered
nurses from the acute health care
world.
If we have a patient with us for a short
a period of time, we have very little
time to impact customer satisfaction
and improve their overall health.
Any final comments?
We must stop hiding behind the idea
that we are a quality provider. We need
to understand what the metrics of that
definition means for our other
healthcare partners and define quality
and outcomes based on a mutually
decided definition, including that matrix
from the stakeholder perspective.
Where LTC Fits in the
Healthcare Puzzle
What
we know
as long
term
care is
changing

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Please note that the Summit is a
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About the Long-Term Care CXO Summit Spring 2014
This unique forum will take place at the Red Rock Casino, Resort & Spa, Las Vegas,
Nevada, January 23-24, 2014. Offering much more than any conference, exhibition
or trade show, this exclusive meeting will bring together esteemed industry thought
leaders and solution providers to a highly focused and interactive networking event.
The Summit includes presentations on ACO strategies and how to reposition to
become the preferred post-acute provider, preparing for the future our aging
society, financing growth plans and resident-centered planning.
www.longtermcaresummit.com
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