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Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Human-Centering a
Mental Health Service
System
Karen Oikonen, Adam ...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Madison
First-Year Undergrad Student
Bachelor of Fine Arts,
Drawing...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Olivia
Second-Year Graduate Student
Master of Fine Arts,
Criticism ...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
A local intervention for
a systemic challenge
Oikonen, Starkman, Ro...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
The challenge of student
mental health
•	mental health has become a...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
66%Felt things were
hopeless
38%Too depressed
to function
95%Overwh...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Research Team
Adam Starkman
Strategic Foresight
& Innovation
Grad S...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
A Human-Centered
Design Study
1.		 Discovery & Research
2.		 Design...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Problem finding
•	understand the student experience
•	hear from stu...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
PRE-ARRIVAL ARRIVAL TRIAGE COUNSELING SESSION(S) LEAVE OR TRANSFER
...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
ARRIVAL TRIAGE LEAVE OR
TRANSFER
FOLLOW-UPCOUNSELING
SESSIONS
PRE-
...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Current Service Workflow
ARRIVAL TRIAGE LEAVE OR
TRANSFER
FOLLOW-UP...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Initial observations
Oikonen, Starkman, Robinson, Yip, Jones • RSD3...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Sharp Centre
for Design
Oikonen, Starkman, Robinson, Yip, Jones • R...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Sharp Centre
for Design
Health &
Wellness Centre
Oikonen, Starkman,...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Sharp Centre
for Design
Health &
Wellness Centre
Oikonen, Starkman,...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Creating opportunity
for dialogue
Oikonen, Starkman, Robinson, Yip,...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
The Innovation Town Hall
1.		 Societal
2.		 Institutional
3.		 Psyc...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
•	a growing issue
•	systemic
•	has far ranging impact
•	start somew...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
•	need for a strategy
•	acknowledge needs
•	provide resources
•	com...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
•	isolation
•	stigma still exists
•	diverse needs
•	focus on the pe...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
•	sharing is important
•	empowerment
•	story-telling
•	community
	 ...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Listening to lived
experiences   
•	Open dialogues
•	Anonymous surv...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Student Personas
Madison Olivia
Oikonen, Starkman, Robinson, Yip, J...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
What did we learn?
Oikonen, Starkman, Robinson, Yip, Jones • RSD3, ...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Current Service Workflow
ARRIVAL TRIAGE LEAVE OR
TRANSFER
FOLLOW-UP...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Barriers to help-seeking
•	Society is fragmented on mental health
•...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
ARRIVAL TRIAGE COUNSELING
SESSIONS
PRE-
ARRIVAL
ARRIVAL TRIAGE LEAV...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
ARRIVAL TRIAGE COUNSELING
SESSIONS
PRE-
ARRIVAL
ARRIVAL TRIAGE LEAV...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
How might we design pre-arrival
interventions to address the
lack o...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Promotional
Posters
#mentalhealth
HWC Pop-ups
with supported
materi...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
ARRIVAL TRIAGE COUNSELING
SESSIONS
PRE-
ARRIVAL
ARRIVAL TRIAGE LEAV...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Promotional
Posters
#mentalhealth
HWC Pop-ups
with supported
materi...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Promotional
Posters
#mentalhealth
HWC Pop-ups
with supported
materi...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
CLOSE YOUR
EYES AND
SLOWLY TAKE
FIVE DEEP,
BREATHS.
You just practi...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Sappi Ideas That Matter
Pop-Up for Mental Health Elements
Free-
sta...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Gaps & next steps
Oikonen, Starkman, Robinson, Yip, Jones • RSD3, O...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
The male voice
Oikonen, Starkman, Robinson, Yip, Jones • RSD3, Octo...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Cultural diversity
Oikonen, Starkman, Robinson, Yip, Jones • RSD3, ...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Next Steps
•	Addressing research gaps
•	Co-creating the new Health ...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Systemic implications
Local Intervention
(tangible experiences)
Exi...
Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014
Thank you.
Karen Oikonen
karen@healthcaredialogues.com
Adam Starkma...
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Rsd3 human centring_mental_health_service_design_2014

A university-based research team completed a service design research study in order to understand the journey of students who are seeking mental health services on university and college campus, and develop a set of initiatives, both local and systemic, intended to improve student awareness and access to mental health services. This project utilizes service and system mapping, ethnography, and participatory design research methods, and proposes a student-centred service concept that can help inform the evaluation and redesign of campus mental health services.

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Rsd3 human centring_mental_health_service_design_2014

  1. 1. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Human-Centering a Mental Health Service System Karen Oikonen, Adam Starkman, Jennifer Robinson, Andrea Yip, Peter Jones OCAD University, Strategic Foresight and Innovation RSD3 Presentation, October 16, 2014
  2. 2. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Madison First-Year Undergrad Student Bachelor of Fine Arts, Drawing & Painting Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  3. 3. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Olivia Second-Year Graduate Student Master of Fine Arts, Criticism & Curatorial Practice Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  4. 4. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 A local intervention for a systemic challenge Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  5. 5. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 The challenge of student mental health • mental health has become a significant concern campuses across Canada • students have conflicting demands Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  6. 6. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 66%Felt things were hopeless 38%Too depressed to function 95%Overwhelmed by what all they had to do 8%Intentionally self-injuring 73%Felt very lonely 9.5%Considered suicide Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  7. 7. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Research Team Adam Starkman Strategic Foresight & Innovation Grad Student Researcher Karen Oikonen Strategic Foresight & Innovation Grad Student Researcher Jennifer Robinson Clinical Director Health & Wellness Centre Andrea Yip Research Coordinator Health & Wellness Centre Peter Jones Strategic Foresight & Innovation Professor, Faculty Lead Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  8. 8. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 A Human-Centered Design Study 1. Discovery & Research 2. Design & Mapping 3. Prototyping & Implementation Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  9. 9. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Problem finding • understand the student experience • hear from students • hear from staff in the HWC • hear from external stakeholders Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  10. 10. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 PRE-ARRIVAL ARRIVAL TRIAGE COUNSELING SESSION(S) LEAVE OR TRANSFER HELP SEEKING Online Website Email Social media Phone “I need help” Identify need for help …I think/I’m told to see a counselor Wanting to understand Why am I here? Is this going to help? This sucks I hate paper work How do I write how I feel? Counseling Intake 1. Urgent or non urgent 2. Medical and/or Counseling 3. Make a Plan Is she going to think I’m crazy? Am I sick? I’m not the type of person to have to talk to someone about my problems Emergency? Is client suicidal? Waiting room Talk Friends, staff, relatives, faculty Referral HCP, staff, faculty We don’t judge What is going on? Will someone judge me? Are they going to send me to the hospital? New Client? Doctor (GP) Psychiatrist Counselor External referral Leave ? ?Update chart Registration 1. Green 2. Patient 3. Privacy 4. History Approach front desk 1. Welcome 2. Assess situation 1. Medical or Counseling 1. Medical and/or Counseling 2. Appointment or Drop In Non Urgent Urgent Appointment reminder Counseling session Switch counselor Referral Do not return FOLLOW UP Match to counselor (debrief) Approach front desk 1. Welcome 2. Assess situation Book appointment No shows and/or clients of concern followed up by request of HCP Weakness Courage Feel anxious Scared/nervous Relief Fear Confused Frustrated Relieved Welcoming Overwhelming Mortified Fearful Unsure Confusion Harm to self or others? At risk of imminent danger? Does client need to be seen today? How soon can the client be seen? Can we provide client’s needs here? Feeling Tired Frustrated Relieved That was good That was awful Crisis resolved? They sent me away Frustration Nervous for unknown Wanting reassurance Wanting support Problem solving Finally Make client feel comfortable Address the client’s needs Heard Cared for Hopeful Understood Upset Good Phew! Calm Nervous Was this helpful? Need more support? Did client follow through? Where have you been? Scared Happy Exit Plan STAGES THINKING ACTION FEELING NOTICE People look lost in building “I need to see someone today” Waiting roomWayfinding Same day Outreach Events, fairs Help Seeking Behaviour Referral, Online, Talking, Phone, Outreach Confirm HPC Switch Counselor Receive Referral Do not return PROCESS Speak with person at front Describe reason for visit Complete PaperworkFind HWC Sit and Wait Answer Questions, Describe Issues Book appointment with HCP or Front Desk Receive reminder Check in at front desk Sit and Wait Talk with Counselor Initiate Contact OCADUCOUNSELINGSERVICE:EXPERIENCEMAP,PROVIDER’SPERSPECTIVE,V1 Current Service Workflow Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  11. 11. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL Current Service Workflow Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  12. 12. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Current Service Workflow ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  13. 13. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Initial observations Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  14. 14. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  15. 15. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  16. 16. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  17. 17. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  18. 18. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  19. 19. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  20. 20. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  21. 21. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  22. 22. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Sharp Centre for Design Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  23. 23. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Sharp Centre for Design Health & Wellness Centre Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  24. 24. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Sharp Centre for Design Health & Wellness Centre Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  25. 25. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Creating opportunity for dialogue Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  26. 26. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 The Innovation Town Hall 1. Societal 2. Institutional 3. Psychological 4. Individual Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  27. 27. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  28. 28. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  29. 29. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 • a growing issue • systemic • has far ranging impact • start somewhere Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  30. 30. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 • need for a strategy • acknowledge needs • provide resources • community approach Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  31. 31. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 • isolation • stigma still exists • diverse needs • focus on the person Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  32. 32. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 • sharing is important • empowerment • story-telling • community & social media Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  33. 33. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Listening to lived experiences • Open dialogues • Anonymous survey • Interviews with students • Focus groups with staff Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  34. 34. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Student Personas Madison Olivia Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  35. 35. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 What did we learn? Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  36. 36. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Current Service Workflow ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  37. 37. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  38. 38. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Barriers to help-seeking • Society is fragmented on mental health • Stigma • Fear • Lack of information • The journey can be complex Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  39. 39. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL Lack of awareness. Uncertainty. Isolation. Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  40. 40. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL Escalation ARRIVAL TRIAGE COUNSELING SESSIONS Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  41. 41. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 How might we design pre-arrival interventions to address the lack of awareness, uncertainty and isolation that characterize the student mental health experience? Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  42. 42. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Promotional Posters #mentalhealth HWC Pop-ups with supported materials Current State Higher State of Anxiety Reduced State of Anxiety Proposed New Interventions BUILD GREATER FACILITATE BETTER CREATE INCREASED Reimagined online portal wtih FAQs Use of Facebook & Twitter Resources for Tips & Strategies Mentorship Peer-to-Peer Program Group Workshops LACK OF AWARENESS UNCERTAINTY ISOLATION ACCESS TO SERVICES AWARENESS UNDERSTANDING CONNECTION ACCESS TO SERVICES Welcome to the HWC Handshake designed by Sam Garner from thenounproject.com Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  43. 43. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 ARRIVAL TRIAGE COUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE LEAVE OR TRANSFER FOLLOW-UPCOUNSELING SESSIONS PRE- ARRIVAL ARRIVAL TRIAGE CPRE- ARRIVAL Madison’s journey Promotional Posters #mentalhealth HWC Pop-ups with supported materials Current State Proposed New Interventions BUILD GREATER FACILI Reimag porta Use o & Reso Tips & LACK OF AWARENESS UNC AWARENESS UNDE Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  44. 44. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Promotional Posters #mentalhealth HWC Pop-ups with supported materials Current State Higher State of Anxiety Reduced State of Anxiety Proposed New Interventions BUILD GREATER FACILITATE BETTER CREATE INCREASED Reimagined online portal wtih FAQs Use of Facebook & Twitter Resources for Tips & Strategies Mentorship Peer-to-Peer Program Group Workshops LACK OF AWARENESS UNCERTAINTY ISOLATION AWARENESS UNDERSTANDING CONNECTION ARRIVAL TRIAGE COUNSELI SESSION PRE- ARRIVAL ARRIVALPRE- ARRIVAL ARRIVAL TRIAGE COUNSELI SESSION PRE- ARRIVAL Olivia’s journey Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  45. 45. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Promotional Posters #mentalhealth HWC Pop-ups with supported materials Current State Higher State of Anxiety Reduced State of Anxiety Proposed New Interventions BUILD GREATER FACILITATE BETTER CREATE INCREASED Reimagined online portal wtih FAQs Use of Facebook & Twitter Resources for Tips & Strategies Mentorship Peer-to-Peer Program Group Workshops LACK OF AWARENESS UNCERTAINTY ISOLATION ACCESS TO SERVICES AWARENESS UNDERSTANDING CONNECTION ACCESS TO SERVICES Welcome to the HWC Handshake designed by Sam Garner from thenounproject.com Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  46. 46. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 CLOSE YOUR EYES AND SLOWLY TAKE FIVE DEEP, BREATHS. You just practiced a deep breathing, self-care exercise! #mentalhealth Visit OCADU’s Health & Wellness Centre at our new location 240 Richmond St. West Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  47. 47. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Sappi Ideas That Matter Pop-Up for Mental Health Elements Free- standing banners Free- standing banners Event & Promotional Posters Staff T-shirts Mental Health Pop-Up. CLOSE YOUR EYES AND SLOWLY TAKE FIVE DEEP, BREATHS. Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  48. 48. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Gaps & next steps Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  49. 49. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 The male voice Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  50. 50. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Cultural diversity Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  51. 51. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Next Steps • Addressing research gaps • Co-creating the new Health & Wellness space • Funding the Mental Health Pop-UP • Peer-to-peer network • Website portal • Integrate the gigamap Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  52. 52. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Systemic implications Local Intervention (tangible experiences) Existing System (societial & institutional) Socializing Change Oikonen, Starkman, Robinson, Yip, Jones • RSD3, October 16, 2014
  53. 53. Oikonen, Starkman, Yip, Jones • RSD3, October 16, 2014 Thank you. Karen Oikonen karen@healthcaredialogues.com Adam Starkman adam@healthcaredialogues. com Peter Jones peter@redesignresearch.com

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