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HCL HELPS A LEADING US TELECOM PROTECT ITS
MARKET SHARE AND MAINTAIN HIGH LEVELS OF
CUSTOMER SATISFACTION
The customer is a worldwide player in
• Networking & Cloud automation
• Workflow automation
• Sustenance engineering
CLIEN...
• To capitalize on market opportunities worth USD 60 Mn
• Protect its market share against competitors in the
enterprise s...
1. Access to multi-disciplinary expertise
2. Lower R&D costs
3. Faster time to market
4. Improved productivity
5. Ability ...
1. Saved costs by minimizing material overhead in
thermal projections.
2. TTM concept was released in a record 13
months.
...
• What were HCL’s differentiators which resulted in the above
benefits?
• What was the FTE investment for this assignment?...
$6.5 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES
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HCL HELPS A LEADING US TELECOM PROTECT ITS MARKET SHARE AND MAINTAIN HIGH LEVELS OF CUSTOMER SATISFACTION

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The customer is a worldwide player in Networking & Cloud automation, Workflow automation and sustenance engineering. HCL took complete ownership of the customer's engineering services and saved costs by minimizing material overhead in thermal projections.

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HCL HELPS A LEADING US TELECOM PROTECT ITS MARKET SHARE AND MAINTAIN HIGH LEVELS OF CUSTOMER SATISFACTION

  1. 1. HCL HELPS A LEADING US TELECOM PROTECT ITS MARKET SHARE AND MAINTAIN HIGH LEVELS OF CUSTOMER SATISFACTION
  2. 2. The customer is a worldwide player in • Networking & Cloud automation • Workflow automation • Sustenance engineering CLIENT PROFILE
  3. 3. • To capitalize on market opportunities worth USD 60 Mn • Protect its market share against competitors in the enterprise space • Maintain high levels of customer satisfaction by providing migration path for the existing CU in mobile routing space CUSTOMER OBJECTIVES
  4. 4. 1. Access to multi-disciplinary expertise 2. Lower R&D costs 3. Faster time to market 4. Improved productivity 5. Ability to focus on core capabilities HCL’s SOLUTION
  5. 5. 1. Saved costs by minimizing material overhead in thermal projections. 2. TTM concept was released in a record 13 months. 3. Improved performance of router & sorting throughput with the PCBA. 4. Delay in procurement lead time averted. BENEFITS
  6. 6. • What were HCL’s differentiators which resulted in the above benefits? • What was the FTE investment for this assignment? • What were some of the other business benefits delivered? QUESTIONS Click here to download the Document
  7. 7. $6.5 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES

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