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Employee First
Customer Second
“World’s most modern management idea”
For tune Magazine
Quick Facts
Quick Facts
HCL Technologies is a leading global IT services company
with over $2 billion revenues.
Quick Facts
HCL Technologies is a leading global IT services company
with over $2 billion revenues.

In February 2005, Vin...
Quick Facts
HCL Technologies is a leading global IT services company
with over $2 billion revenues.

In February 2005, Vin...
Why it began?
HCL realized that in service industry the value gets
created not in the back office but in face to face
intera...
Five pillars of
 Employee First philosophy
Employee First Initiatives




 Employee First Initiatives
Smart Service Desk
An automated query resolution mechanism for
employees. SSD enables employees raise their
concerns for a...
i4excel
Employee performance portal which handles end
to end appraisal process of all employees. 24,000
appraisals are com...
Directions
“Directions” is an annual company-wide event that takes
strategic discussions out of closed-door meetings to al...
U&I
A two way dialogue mechanism between CEO
and the employees. Nearly 90% questions have
been answered by Vineet himself....
EFC
Employee First councils work on goals that are
of common interest to all employees and also
help maintain a balance be...
Women First Council
The purpose of this council is to focus on
women development and to create an
inclusive, supporting an...
Career Power
A comprehensive career planning and
development program, which provides a
framework where each employee is
em...
O2 league of Extraordinary
O2 is a system created in HCL to recognize high
performers. The league constituted those
employ...
Xtramiles
HCL’s created a unique reward and recognition
portal where all employees can see extraordinary
efforts & performa...
MITR
MITR lends helping hands to all HCLites and
their family members by providing them expert
counseling 24X7 on any issu...
Genie
The personal assistant, the all purpose
coordinator, the private shopper, the
entertainment guide, the travel planer...
F.U.N.D.O.O. F.R.I.D.A.Y
Is synonymous with fun @ work at HCL Technologies.
Weekly Polls
Polls are conducted on weekly basis to gather
employee feedback on various issues. The results are
shared on ...
Catalyst
A employee driven team building
program, catalyst enables much of
the desired work-life balance for
his/her team ...
Training
HCL has adopted a number of innovative methods of training and
developing talent within the organization. The ext...
Open 360 degree feedback
‣ HCL’s annual survey of 20,000 people across the company rates 1,500
  managers on 20 aspects of...
Results
‣ HCL’s attrition rate has dropped significantly for nine
  consecutive quarters.

‣ Employee utilization rate and ...
Results
‣ ‘Employee First’ is featured as the ‘World’s Most
  Modern Management Idea’ by Fortune Magazine and
  termed as ...
Key Learnings
‣ Make yourself the example
  Vineet Nayar’s idea of making 360 degree feedback public online was
  designed...
HCL Employee First initiative
reveals how innovation
 can apply to organization
      systems as well.
For more information visit
www.employeefirst.in
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Employee First Initiatives Employee First Employee First Customer Second

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Employee First Initiatives




Employee First Initiatives

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