managementist cv

1. RESUME
HARIKRISHNAN.P E -Mail: phkrish2012@gmail.com
Mobile: 97150 3615932
PROFILE
A detail-minded individual combining strong interpersonal and communication skills with
experiences in human resources, sales & marketing and customer services in corporate firms
OBJECTIVE
To utilize career experience, skills, and education to contribute to employer objectives, profitability,
and success with an organization offering potential for challenge and growth
PROFESSIONAL PROFILE
♦ Dynamic Professional with significant experiences in sales & marketing, customer services
and human resource management.
♦ Results driven achiever and an effective team leader with exceptional interpersonal skills.
♦ Highly flexible and adaptable performer; for multitasking and thriving in a fast paced
environment while coordinating numerous time bound projects.
♦ Exceptionally motivated self-starter and creative problem solver who works hard and loves a
challenge.
EDUCATION
♦ B.A History from Madras University, April 1996 to 1999.
♦ MBA in Marketing & Human Resources Management Project in O.N.G.C (Motivational
aspects of the employees in Hierarchy level.) from The New College Institute of
Management. , University of Madras (2001-2004). In the Project (1st Class).
SKILLS AND ABILITIES
♦ Extensive experience in servicing customers, both in person and by telephone in the mobile
industry. An independent self-starter.
♦ Good communication skills in dealing with customers, co-workers and employees both oral
and written.
♦ Well organized and highly efficient working in a multi tasking dynamic environment with an
ability to plan, organize and supervise the work of others.
♦ Knowledgeable and experienced in overall functioning of the human resources department
with special emphasis on employee personal record audit.
♦ Possess the required IT skills in Customer Relationship Management (CRM), MS-Office,
Internet Applications, Lotus Notes and POS Software.

2. MARKETING SKILLS
♦ Designed, developed and implemented marketing and sales campaigns, fundraisers,
employee incentive programs and contests.
♦ Evaluated target markets and proposed marketing strategies.
♦ Managed all phases of direct mail projects; monitored production teams; recruited and
guided vendors; oversaw print operations and coordinated mailing process.
COMMUNICATION SKILLS
♦ Promoted products and services; generated leads and initiated sales.
♦ Established and improved client communications; maintained ongoing relationships.
♦ Addressed customer inquiries; interpreted and delivered information; proposed suggestions;
provided guidance; identified, investigated and negotiated conflicts.
♦ Conducted surveys and analyzed results.
♦ Coordinated, planned and contributed at trade shows and special events.
♦ Served as representative and liaison.
BUSINESS ADMINISTRATIVE AND MANAGEMENT SKILLS
♦ Hired, trained, coached, supervised and evaluated staff members.
♦ Led teams; chaired committees; initiated volunteer events and activities.
♦ Launched and operated sole proprietorship.
♦ Reviewed and analyzed insurance applications and documents; expedited materials;
evaluated and audited medical data.
♦ Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel,
PowerPoint, Publisher, Adobe PhotoShop and all Internet functions

3. WORK EXPERIENCE
Senior Sales - Customer Care Officer: Bharti - Airtel Ltd- (July 2006 to Feb 2009) Bharti
Airtel Services Limited. DATA SERVICES (BLACKBERRY’S & DATA CARDS) and
Corporate Post – paid Connections etc
♦ Dealt with customer service concerns and complaints, as well as sales enquiries by phone
and in person in line with the company’s standards.
♦ Efficiently handled billing related queries of customers and bill payment through cash or
credit card transaction.
♦ Instrumental in the development of existing customer accounts after identifying renewals.
♦ Trained new recruits on new products as part of the various sales promotional campaigns.
♦ Supervised and led a team of six staff members in the absence of the Connect Manager and
Service Manager.
INTERNSHIP EXPERIENCE
♦ LEGAL CONSULTANTS. (Jan 2005-March 2006)
Performed a survey on a sample size of 100 Advocates to Analyze how performance
appraisal acts as a instrument in motivating higher performance .The key findings of
were that the strengths of the organization included a Strong sense of team working,
positive line management relations, having a fair degree of influence, employees are
treated fairly and there is high involvement of employees in Setting work objectives.
♦ TATA INDICOM CHANNEL PARTNER. (June 2002-July 2005)
Accomplished a project with a sample size of 500 employees on the overall functioning
of the human resources department with emphasis on employee personal record audit
and new joinee formalities. This project involved analyzing the importance of HR audit in
an organization and to understand the concept of HR audit. The audit involved checking
against the checklist the employment details, certificates, medical reports and joining
documents.
♦ ASIAN PAINTS HOME SOLUTIONS. ( COLOR TONES) (November 2001-
December 2002)
APHS. ( Asain Paints Home Solutions Provider ) Which has numerous colour
Combinations which is the best solution provider in Paint industry.
I handled Sales & Marketing Co-ordination in the following Turnkey Projects :
for Villas, multistory buildings,residential apartments and commercial/industrial buildings.
Building Maintenance work involving sanitations, cleansing interior &
Exterior, attending damages, suggest which designs are
Suitable for their exact needs,suggesting which colours combination is the best solution
To suit to their Budget.

4. Currently Working for the Imported Ceramics Organization in Chennai
(2009 to 2011) till date
As a Senior Project Co-coordinator (FLOORS INDIA)
&
(EUROCOP SECURITY SYSTEMS)
Job Description Responsible for Positioning the Organization as a premium
Project Merchandiser with Builders, Architects and the Project
Management Consultants, Assignment involves assessing
The project and sizing the concerned project into product
Segment involved in cost Formulation to tailor made to the
Project Specifications & interacting with the end user to
Ascertain product Performance and Clients.
FLOORS INDIA Leading Importers of High quality ceramic Tiles & Glass Mosaics &
Wooden floorings, C.P. Fittings and accessories.
From across the Europe , Middle east, S,America & S.E.Asia
And across the USA.
LEADING BRANDS Ceramics Tiles : Grescasa, Gresvit, Whitehorse, Otima, L.G. etc.
Glass mosaics : Palladio, Bizzazza etc.
Wooden Floorings : Deck wood, Pergo , Euro floors etc.
C.P. Bath fittings : Aquavit, Duravit, Isenberg, Grohe, Hansgrohe,
American standard,Gebrit, kohler, Englefield,
Toto, Schell etc.
EUROCOP SECURITY Leading Importers High value C.C.T.V . Surveillance systems,
SYSTEMS access controllers, Burglar alarms, VDP video door phones,
HID Cards, High proximity cards, attendance systems, finger
Print detectors, fire alarms, smoke detectors, High security
Camera systems, article surveillance systems, Building
Automation systems by ( siemens ) , & power fencings etc.

5. PERSONAL DETAILS
Date of Birth : 20/12/1975.
Languages Known : English, Hindi, Tamil and Telugu.
Martial Status : Married
Passport No : J 5788818
Validity : Up to 2021
Declaration: The above said information is true and best of my knowledge.
Thanking you
Date: 15-08-2011
P. HariKrishnan
Place: Sharjah