Harald Henn

110 Seguidores

9 SlideShares 2 Painéis de recortes 110 Seguidores 208 Seguindos

9 SlideShares 2 Painéis de recortes 110 Seguidores 208 Seguindos

Harald Henn possesses more than 15 years of marketing and sales experience in various management positions in the IT-industry. From 1988 to 1992 he was responsible for the successful market launch of Dell Computer in Germany. In 1992 he joined and built up PRISMA, Neu-Isenburg, to become the reckognized leader in call center consulting. Today Harald Henn, MarketingResultant located in Mainz, serves leading national and international corporations as acknowledged call center, lean management and crm expert. He regulary contributes articles to sales and marketing publications and is a frequent speaker on call center and crm conferences. Harald Henn is author of two books on call center mana...

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Touchpoints im CRM aussen fächern.pptx

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Call center audit marketing resultant

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Multikanal Strategien für den digitalen Kundenservice

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Omnichannel roadmap

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Auswirkungen digitalisierung auf-den-kundenservice

Há 6 anos • 657 Visualizações

Chatbots und AI im Customer Service

Há 5 anos • 468 Visualizações

Omnichannel customer service

Há 4 anos • 763 Visualizações

Ai im Call Center

Há 4 anos • 709 Visualizações

Studie Digitale Dividende 2018

Bernhard Steimel • Há 4 anos

The age of Augmented Humanity

Antonio De Pasquale • Há 7 anos

Design Thinking: The one thing that will transform the way you think

Digital Surgeons • Há 8 anos

Über Service Design @ Plexgroup Open

Jens Otto Lange • Há 9 anos

Vom Social CRM über die Business Intelligence zum RoI

AllFacebook.de • Há 9 anos

Atividades
Sobre

Kundenbindungs Konzept

Há 12 anos • 3857 Visualizações

Touchpoints im CRM aussen fächern.pptx

Há 10 anos • 2070 Visualizações

Call center audit marketing resultant

Há 7 anos • 1941 Visualizações

Multikanal Strategien für den digitalen Kundenservice

Há 7 anos • 1811 Visualizações

Omnichannel roadmap

Há 6 anos • 1265 Visualizações

Auswirkungen digitalisierung auf-den-kundenservice

Há 6 anos • 657 Visualizações

Chatbots und AI im Customer Service

Há 5 anos • 468 Visualizações

Omnichannel customer service

Há 4 anos • 763 Visualizações

Ai im Call Center

Há 4 anos • 709 Visualizações

Studie Digitale Dividende 2018

Bernhard Steimel • Há 4 anos

The age of Augmented Humanity

Antonio De Pasquale • Há 7 anos

Design Thinking: The one thing that will transform the way you think

Digital Surgeons • Há 8 anos

Über Service Design @ Plexgroup Open

Jens Otto Lange • Há 9 anos

Vom Social CRM über die Business Intelligence zum RoI

AllFacebook.de • Há 9 anos

Harald Henn possesses more than 15 years of marketing and sales experience in various management positions in the IT-industry. From 1988 to 1992 he was responsible for the successful market launch of Dell Computer in Germany. In 1992 he joined and built up PRISMA, Neu-Isenburg, to become the reckognized leader in call center consulting. Today Harald Henn, MarketingResultant located in Mainz, serves leading national and international corporations as acknowledged call center, lean management and crm expert. He regulary contributes articles to sales and marketing publications and is a frequent speaker on call center and crm conferences. Harald Henn is author of two books on call center mana...