Harald Henn
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customer service call centre call center customer experience omnichannel roadmap contact center marketing resultant omnichannel harald henn crm customer relationship management artificial intelligence ai digital marketing o kundenservice multichannel service strategy best practice audit benchmarking touchpoints social crm loyalitt customer loyalty customer satisfaction kundenbindung
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Auswirkungen digitalisierung auf-den-kundenservice
Harald Henn • Há 6 anos