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What is a service level agreement week7

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An SLA (Service Level Agreement) defines the relationship between a developer and client by outlining standards and expectations for a project. It aims to reduce risks and strengthen the relationship through clear communication. Key elements an SLA should include are choosing a methodology, ensuring customer involvement through regular meetings and issue management, and defining requirements management processes. While not a legal contract, following the terms of an SLA is important to maintain trust in the relationship.

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What is a Service Level Agreement ,[object Object]
Service Level Agreement (SLA) ,[object Object],[object Object]
What is an SLA? ,[object Object],[object Object],[object Object]
The difference between a contract and an SLA is in the intention and tightness of the document. ,[object Object]
Why implement an SLA? ,[object Object],[object Object],[object Object]
What should an SLA include? ,[object Object],[object Object],[object Object]
Customer involvement ,[object Object]
Strategies for keeping the customer involved include meetings, a shared workspace and formal issue management.
Meetings ,[object Object],[object Object]
Issue management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Requirements management ,[object Object]
Requirements management (cont) ,[object Object]
Requirements management (cont) ,[object Object]
SLA in practice ,[object Object]

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