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--·
Good Morning.
How may I help
you today?
Will I have enough
cash till the end of Chatb ts
the month?
Well, you have an $81 cable
bill tomorrow, but that still
leaves $328 in checking. Is
that enough?
Yes transfer $27
to rainy savings
Redefining
Customer
Engagement
•
Changing
Customer
Expectation
51'% of people say a
business needs
to be available 24/7
of companies
have already
used or planned
to use chatbots
by 2020
already employ
chatbots and
automation tools
for their sales,
marketing and
customer services
45.8'%
49.4'¾
of them that
automation will
improve the
ease of the
customer.
will implement
automated
technology by
2020
The rise
ofthe
Chatbot
Are
Consumers
Ready?
J
would rather contact a
business through
messaging than email
would rather contact a
business through
messaging than phone
44%
of US consumers
would like to
utilise chatbots
for customer
service
>3 %
of Americans
would be willing
---
to make a
purchase
through
chatbot
5901 of US
70 Millennials,
60%of US gen Xers
have used chatbots
on messaging apps
Appeal to the
vounger
demographv
Interactiveand
Cognitive
Engagement
Customised
Services and
Communication
Reduced Human
Errors
Travel Guide Financial
Consultant
News Bot Scheduling
Assistant
• •
V
Health Advisor
To know more about our offerings. Please write to us at business@happiestminds.com

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Redefining Customer Engagement with Chatbots

  • 1. --· Good Morning. How may I help you today? Will I have enough cash till the end of Chatb ts the month? Well, you have an $81 cable bill tomorrow, but that still leaves $328 in checking. Is that enough? Yes transfer $27 to rainy savings Redefining Customer Engagement • Changing Customer Expectation 51'% of people say a business needs to be available 24/7 of companies have already used or planned to use chatbots by 2020 already employ chatbots and automation tools for their sales, marketing and customer services 45.8'% 49.4'¾ of them that automation will improve the ease of the customer. will implement automated technology by 2020 The rise ofthe Chatbot Are Consumers Ready? J would rather contact a business through messaging than email would rather contact a business through messaging than phone 44% of US consumers would like to utilise chatbots for customer service >3 % of Americans would be willing --- to make a purchase through chatbot 5901 of US 70 Millennials, 60%of US gen Xers have used chatbots on messaging apps Appeal to the vounger demographv Interactiveand Cognitive Engagement Customised Services and Communication Reduced Human Errors Travel Guide Financial Consultant News Bot Scheduling Assistant • • V Health Advisor To know more about our offerings. Please write to us at business@happiestminds.com