Grupp4metrics Subway

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MyMetrics: Using expectation and experience to inspire service innovation and improvement Team Subway Grupp 4 Hello! Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Team members Abby Christoffe Frederic Katja Mikaela

1. Background ,[object Object],[object Object],[object Object]

3. [MyMetric 1 - Usability ,[object Object],[object Object],[object Object],[object Object],Examples: One woman was looking at the station map for a long time, looking really insecure, then she got on the subway and stood by the subway map there aswell.

4. [MyMetric 2 - Efficiancy] ,[object Object],[object Object],[object Object],[object Object],Examples: The travelplanner on the sl.se site was really good and accurate. But the signs on the stations are not good, they say: 5 minutes left to next train for like 10 minutes sometimes.

5. [MyMetric 3 - Consistancy] ,[object Object],[object Object],[object Object],[object Object],Examples: Information on prices differ since not all information on the prices is updated

6. [MyMetric 4 - Convenience] ,[object Object],[object Object],[object Object],[object Object],Examples: One old woman walked down the stairs real slow, looking like she could fall down any minute

7. [MyMetric 5 - Desirability] ,[object Object],[object Object],[object Object],[object Object],Examples: A man from Iceland with a big bag said he’s always taking the metro, since it’s much cheaper than taking a taxi.

9. Observations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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