2. Disaster!
“The U.S. Department of Labor estimates
over 40% of businesses never reopen
following a disaster. Of the remaining
companies, at least 25% will close within 2
years.
Over 60% of businesses confronted by a
major disaster close by two years,
according to the Association of Records
Managers and Administrators. “
3. Disaster!
“Often disasters result in business disorientation and
environmental detachment as revealed by the work of
Thomas Powell, "Shaken, But Alive: Organizational
Behavior in the Wake of Catastrophic Events." This
psychological trauma of key decision-makers leads to
company inflexibility to deal with the change required to
move forward. “ - Disaster Recovery Decision Making for Small
Business
4. September 11, 2001
7 World Trade Center,
6 World Trade Center
5 World Trade Center
4 World Trade Center
Marriott World Trade Center
St. Nicholas Greek Orthodox Church
The Deutsche Bank Building
90 West Street
Verizon Building
World Financial Center buildings,
One Liberty Plaza,
Millenium Hilton,
90 Church Street
Smoke plume of 9/11 on
Doppler radar
35. Act Quickly
Taking the right steps in the
first 48 hours after a disaster
can mean the difference
between total recovery and
catastrophic loss.
36. “First Aid”
Before recovery personnel arrive:
In a humid environment, turn off any
electric or electronic equipment
DO NOT TURN EQUIPMENT ON!
If the equipment is smoky or sooty,
avoid using it
If possible, cut power to the premises
37. MITIGATION
Mitigation:
The use of various techniques
to bring a business affected by
fire, flood or other disaster
back to the way it was
(“pre-loss condition”).
39. Managing the Site
Emergency services performed at site
Restoration personnel walk through the
site, with facility management and
insurance adjusters
All parties discuss needs and priorities to
guide recovery effort
40. Coordinated Effort
Every contingency is different, based on the
type of event, building structure and the
contents inside.
The efforts of all recovery teams (structure,
contents and assets) must be coordinated.
41. Types of Damage
The two most
common causes of
property damage:
Water
Fire
42. Water Damage
Extracting the water
Dehumidification
Handling the property:
Contents
Documents
Assets
44. Fire Damage
Smoke and soot debris
permeate premises and
equipment
Recovery personnel remove
contamination, deodorize
Air handling system can re-
contaminate everything if not
properly cleaned
45. Asset Recovery
‘Assets’ include...
Security systems
Computers
Switchgear
Networks
Machinery
Office equipment
Printing presses
Phone systems
Sound systems
Environmental
control systems Medical equipment
...and more
46. Importance of Asset
Restoration
Operating equipment that’s damp, or
that’s sitting in a wet environment, can
cause short circuits
Rusting/corrosion causes failure in long
term
48. Importance of Asset
Restoration
Most equipment contains cooling fans,
which draw in moisture and
contaminants, depositing a dangerous
mixture that combines with dust already
present and can cause failure.
50. Corrosion Risk
Smoke and soot can mix with
moisture to create a weak (but
still devastating) form of
hydrochloric acid.
51. Assessing the
Damage
Before attempting recovery,
you first must determine if
restoration of the equipment
would be economically viable.
52. Assessing the
Damage
Simply looking at affected equipment is not
accurate enough
Chemical sampling can help assess damage
Follow-up testing verifies that restoration is
complete
53. Decontamination
Sensitive electrical and electronic
equipment must be cleaned with
appropriate specialized cleaning
solutions.
Using the wrong chemicals could
ruin equipment!
54. Benefits of Asset
Restoration
Minimizes business interruption
In many cases, restoration is more
cost-effective than outright
replacement
