2. Business & Technology Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other. -Bill Gates
9. Who uses email? 65% of the demographic between the ages of 18 to 34, the age demographic most comfortable with IM, SMS and emerging communications methods, will favor email to communicate with businesses in five years. — Habeas, 2008 study of consumer attitudes towards email and online interaction with businesses