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STAKEHOLDER Fact Finding Methods
Fact Finding Methods ,[object Object],[object Object],[object Object]
Fact Finding Methods ,[object Object],[object Object],[object Object],[object Object]
Fact Finding Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interviews ,[object Object],[object Object],[object Object]
Interviews ,[object Object],[object Object]
Interviews ,[object Object]
Conducting effective interviews ,[object Object],[object Object],[object Object],[object Object],[object Object]
Determine who you are going to interview ,[object Object],[object Object],[object Object]
Determine who you are going to interview ,[object Object]
Styles of Interviews ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structured Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object],[object Object]
Questioning Strategies How can order processing be improved? How can we reduce the number of times that customers return items they’ve ordered? How can we eliminate shipping the wrong products? High-level: very general Medium-level: moderately specific Low-level: very specific Top Down Bottom UP
Questions ,[object Object],[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object]
Sample interview questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structured Interview ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structured Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fact Finding Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questionnaires ,[object Object],[object Object],[object Object],[object Object]
Review Existing Reports, Forms, and Procedure Descriptions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reviewing existing documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reviewing existing documentation ,[object Object],[object Object]
Observation ,[object Object],[object Object],[object Object]
Observation ,[object Object]
Observation ,[object Object]
Observation ,[object Object],[object Object]
Prototypes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Methods ,[object Object],[object Object]
Other Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Methods ,[object Object],[object Object],[object Object],[object Object],[object Object]
Other Methods ,[object Object],[object Object],[object Object],[object Object]
Other Methods ,[object Object],[object Object],[object Object],[object Object],[object Object]

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