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Massive Failure: What Disasters Can Teach Us About Experience Design
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Delivered at the 7th Society and Information Technologies Encounter in Santiago, Chile.
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Massive Failure: What Disasters Can Teach Us About Experience Design
1.
Massive Failure What
Disasters Can Teach Us About Experience Design 7 th Society and Information Technologies Encounter November 13, 2006 Santiago, Chile
2.
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Management 101
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Value-Centered Design
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All Dead
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http://www.boeing.com/commercial/safety/pf/pf_accident_rate_history_cht.html
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Eastern Flight 401
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“ Screw around
vigorously” - Tom Peters
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Questions? Email:
[email_address] URL: http://atomiq.org/etc/massive_failure_chile_2006.pdf