8. myProcess V1.0
Control Processes
WLB Strategy Finance & Controlling Big Deal Support
Customer Service / Solution
Communication Networking Portfoliomanagement Marketing
Business (request-to-cash)
Me (wish-to-satisfaction)
Private (encounter-to-disconnection)
Work Life Balance
Factory
Design
Transition Operation Continual Improvement
Health Care Learning Play Internet Methods & Tools ;-)
Support Processes
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10. myCockpit 2010
Q1 Q2 Q3 Q4
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
# XING Contacts 184 185 185
Business
EBIT
Skill Level
CSI Business
# Twitter Followers 340 338 342
Health Index
Me
Time for Hobbies
CSI Me
# Facebook Friends 23 23 23
Private
Net Income
Time with Family & Friends
Me
CSI Private
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13. D M A I C
Define Measure Analyse Improve Control
What is the How big is the What are the What is the How to make
problem? problem really? root causes for best solution sure that the
the problem? for the improvement is
problem? sustainable?
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