The document discusses how to prioritize customer attention by limiting multitasking and stress. It recommends focusing on single tasks for limited periods, taking breaks, getting enough sleep and eating meals. This allows employees to hold customers as the top priority by giving full attention to one task or customer at a time instead of trying to do many things simultaneously.

1. What do customers want? More of your #attention

2. You think: "multitasking is great"

3. They think: "I'm just a number"

4. You can hold 3-7 things in your short term memory

5. Some are already in use

6. Make the customer a priority by giving them #attention

7. You can only do this by limiting stress 1. Sleep enough 2. Eat meals 3. Take breaks 4. Consider using a timer, like the pomodoro method.

8. Close open tabs.

9. Do Single Tasks, Then Switch

10. Drive to more customer wins. Focus more.