Talk for the Vancouver User Experience group on October 16, 2007 about the user experience of usability projects and how we've re-designed our process.
2. Karyn Zuidinga
Senior Information Architect
office: 604 669 7655
mobile: 778 386 6982
karyn@analyticdesigngroup.com
Analytic Design Group
Suite 300 - 1300 Richards
Vancouver British Columbia
V6B 3G6 Canada
www.analyticdesigngroup.com
Greg Bell
User Experience Designer
office: 604 669 7655
mobile: 778 995 1014
greg@analyticdesigngroup.com
Analytic Design Group
Suite 300 - 1300 Richards
Vancouver British Columbia
V6B 3G6 Canada
www.analyticdesigngroup.com
49. The Notepad
Study: _____________________________
Use GSG? Yes No
1 Make a Phone Call User ID: ___________
Notes By: ___________________________
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
2 Set up Voicemail
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
3 Send a Text Message
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
4 Take a Photo & Send MMS
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
5 Make a Video Share Call
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
6 Set Up & Send an IM
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
7 Go to a Website
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
8 Set Up Email
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
9 Send & Receive Email
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
10 Sync Calendar & Contacts
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
11 Set Up TeleNav
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
12 Bluetooth
Finished w/ Ease Completed w/ Difficulty Failed to Complete
50. Study
Use GSG? Yes No
1 Make a Phone Call User I
Notes
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
2 Set up Voicemail
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
3 Send a Text Message
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
4 Take a Photo & Send MMS
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
5 Make a Video Share Call
Finished w/ Ease Completed w/ Difficulty Failed to Complete
51. Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
8 Set Up Email
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
9 Send & Receive Email
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
10 Sync Calendar & Contacts
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
11 Set Up TeleNav
Finished w/ Ease Completed w/ Difficulty Failed to Complete
Use GSG? Yes No
12 Bluetooth
Finished w/ Ease Completed w/ Difficulty Failed to Complete
59. Our Setup
Video Camera
Participant
Facilitator
60. Our Setup
Video Camera
Participant
WebCam
Facilitator
61. Our Setup
Two Way Glass Video Camera
Participant
Observer
WebCam
Facilitator
62. Our Setup
Two Way Glass Video Camera
Network / Router
Participant
Observer
WebCam
Facilitator
63. Our Setup
Two Way Glass Video Camera
Network / Router
Participant
Observer
WebCam
Facilitator
Client Team &
Schmoozer
64.
65.
66. Using these tools, we were able to create
better data that was easier to analyze.
67. Usability Project
Project Completion
Project Kick Off
Planning Recruiting Usability Testing Data Analysis Reporting
68. Usability Project
Project Completion
Project Kick Off
Planning Recruiting Usability Testing Data Analysis Reporting
69. “I recently asked 258
usability practitioners which
methods they use to
communicate findings from
their studies”
- Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html
70. “I recently asked 258
usability practitioners which
methods they use to
communicate findings from
their studies”
- Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html
http://www.happywebbies.com/download
110. Karyn Zuidinga
Senior Information Architect
office: 604 669 7655
mobile: 778 386 6982
karyn@analyticdesigngroup.com
Analytic Design Group
Suite 300 - 1300 Richards
Vancouver British Columbia
V6B 3G6 Canada
www.analyticdesigngroup.com
Thank you.
Greg Bell
User Experience Designer
office: 604 669 7655
mobile: 778 995 1014
greg@analyticdesigngroup.com
Analytic Design Group
Suite 300 - 1300 Richards
Vancouver British Columbia
V6B 3G6 Canada
www.analyticdesigngroup.com
http://creativecommons.org/licenses/by-nc/2.5/ca/