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1. UpSkill
Pilot User Manual (Tablet)
Version: Pilot Release 1.0
Date: 07 Aug 2014

2. Contents
TOPIC SLIDE
I. Introduction 3
II. Access to Upskill 5
III. Homepage
>Demo
>Forgot your password
>Change Language
>Sign Up
>Sign In
6
7
8
9
10
12
IV. Dashboard
>Practice
>Mock
>Exam
>Resource
>Results
>Account
13
14
16
18
20
21
22
V. Events: Introduction
>Resit
>Retake
>Upgrade
23
24
25
26
VI .Log Out 27

3. I. Introduction to UpSkill
Example topics:
What is: UpSkill is an e-learning platform whose objective is to raise the level of ethical
compliance and labour standards. It aims to encapsulate the growth of ethical compliance by
providing a knowledge injection to the most vulnerable part of the retail supply chain - the factory
itself. UpSkill’s target audience are middle and newly promoted managers in consumer product
factories. Raising their level of knowledge and awareness will ensure that the trainees can pre-
emptively recognise and respond to hazards that can occur within the factory’s surroundings –
thus providing them with essential life-saving knowledge. Currently there are two courses:
Foundation Course:
Teaches the learner an overview of Ethical Compliance and Social Audit principles, targeting mid-
level managers across the factory and can further include cross functional representatives such as
merchandisers, maintenance managers and yarn store managers. When qualified, the candidate
will:
• Get a basic understanding of ethical compliance, based on international standards- the ETI
Base Code and the ILO conventions, as applicable to a factory setting.
• Be able to identify and improve ethical and safety issues within their authority or escalate as
necessary.
• Equip themselves with foundation level knowledge in ethical compliance, which allows them
to apply knowledge to their own department as well as further their understanding.
• Be capable of acting as an informed member of the pre-audit preparation process.

4. I. Introduction to UpSkill (II)
Practitioner Course:
This qualification is the higher level of UpSkill, and is designed for Compliance Managers or those
heading the compliance function within a factory. It requires the candidate to complete the
Foundation level as a pre-requisite. When qualified, the candidates will:
• Get an overall understanding of ethical compliance, based on local law and industry best
practice for a factory setting.
• Be able to identify and improve ethical and safety issues across the factory to reach market
expectations required to supply products to international brands and retailers.
• Understand that ethical compliance needs to be a process based on a management system
and not carried out on an ad-hoc basis.
• Equip themselves with practitioner level knowledge in ethical compliance, allowing them
understand and interpret related newer material to stay updated on new developments.
• Be capable of leading the pre-audit preparation process within a factory environment.
Method of delivery:
The UpSkill courses will be made available through:
- A web based learning accessible on compatible devices such as computers linked to the internet;
- Through low cost tablet computers that will be preloaded with an UpSkill app.
The learning flow assumes no prior knowledge and is comprised of two stages, Practice and Mock,
prior to the Exam. During this process, the learner can consult the UpSkill handbook in softcopy
which is available in the UpSkill resource centre.

5. II. Access to UpSkill
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Select the GreenGrade Icon from the main
screen.
This is also listed in your applications
section

6. III. Homepage
There will be four options available to either: Sign in Sign Up,
Access a demo, Request password details, Change Language

7. III. Homepage > Demo
Demo: This will provide a glimpse into how the system works by allowing
the user to try four demo questions
1 – Select “Give a demo exam now”
from the homepage
A) Select a question
B) Select “Check”: The wrong answer
will show in orange and correct in
green
C) Select ‘Explain’ to see an
explanation for the question
D) Select ‘Next’ to move to the next
question
At the end of the session there will be
a ‘Review’ page displaying the score as
well as the question/answer responses
with an option to retry or return to the
dashboard at the bottom

8. III. Homepage > Forgot your password
This options allow for you to retrieve/change your password.
It will require your user id and original activation code
2 – Enter the user name then
click “Submit”
3 – Then, enter the activation
code for subscription provided
when first activating the product
then click “Submit”
1 – Select “Forgot your
password” from the homepage

9. III. Homepage>Change Language
There will be an option available to choose the language options available
2 - Select the language applicable for the
user.
1 – Select “Change Language”
from the homepage

10. III. Homepage>Sign Up
Use this section to Sign up for access to the UpSkill Course
1 – Select “Sign Up” from the
homepage
2 – Enter the activation code.
This code is provided by the
UpSkill Service Centre once a
course has been purchased

11. III. Homepage>Sign Up - Continued
Use this section to Sign up for access to the UpSkill Course
Enter the information in the Sign
Up form
After clicking the Terms and
Conditions tick box, a pop up
will show detailing the terms
and conditions . Select “Ok”
After the form is completed,
select “Register” this will then
launch a picture capture of you.
Important: Make sure your face
is clearly visible (enough light
and in the centre) and then
select “Take Snap”. (This picture
will show in your profile)

12. III. Homepage>Sign In
Sign in with the registered user id and password to enter into the course
Sign in with the registered user
id and password to enter into
the course

13. IV. Dashboard
The Dashboard provides an overall view which includes the courses assigned together with the
option to access the Practice, Mock and Exam modes. You can also access three other links:
Resources, Results, and Account

14. IV. Dashboard>Practice
1 – Select “Practice” to start this
mode
2 – Read the instructions
carefully prior to starting the
“Practice” assessment.

15. IV. Dashboard>Practice - Continued
Step 1
Select the correct answer
Step 2
Select “Check” to detail the correct and incorrect answer
Step 3
Select “Explain” to view a detail explanation of the answer
Review
On completion, there will be a review screen
this will show all the question, answers selected
and explanations

16. IV. Dashboard>Mock
1 – Select “Mock” to start this
mode
2 – Read the instructions
carefully prior to starting the
“Mock” assessment.

17. IV. Dashboard>Mock - Continued
Step 1: Select the correct answer
Step 2: Select the next
Step 3: Select finish on last question
Review
On completion, there will be a review
screen this will show all the question,
answers selected and explanations

18. IV. Dashboard>Exam
1 – Select “Exam” to start this
mode
2 – Read the instructions
carefully prior to starting the
“Mock” assessment.

19. IV. Dashboard>Exam - Continued
Step 1: Select the correct answer
Step 2: Select the next
Step 3: Select finish on last question
Note: There will be a message warning you
that this is being recorded
Review
On completion, there will be a review
screen which will detail only the
number of questions answered right
and points scored

20. IV. Dashboard>Resources
This section offers a repository of information such as instructional videos, handbooks and
sysetm manuals for review
1 – Select “Resources”
2 – Select the relevant tabs from
the navigation menu

21. IV. Dashboard>Results
This section provides a full breakdown of all the results of the courses
Select “Results”
The breakdown is available for
review
Select “Review” if you wish to
view the sepecific
question/answers chosen (only
practice/mock)

22. IV. Dashboard>Account
This section provides details of applicable events as well as an invoice of all the purchases made for the user
Select “Accounts”
This is where you can also view
you profile picture and change
your password
This section will give you a
breakdown of if there are any
events currently needing action
(Resit, Retake, Renew, and
Upgrade)
This section “invoice” details
those events paid for by the
specific user

23. V. Events Introduction
There are four events associated with a user status:
1. Resit: A user is allowed two attempts to pass an Exam. If they fail twice, they will be
prompted to purchase a “resit” should they wish to continue. After purchasing a resit this
will then allow the user to (again) have two attempts to pass the exam. A resit can be
purchased as many times as a user wishes so long as it’s within the timeframe of the course
not expiring.
2. Retake: Should a course expire, with the user not passing the exam, they will then be
required to purchase a “retake” option if they wish to continue. This will effectively, restart
the course and expiry time. The user will only be allowed to retake one time and will be
“barred” should the course expire again (without the user passing). If they still wish to
continue they will need to contact GreenGrade for consideration and further access.
3. Upgrade: If a user successfully passes a Foundation course they will be prompted with an
option to purchase Practitioner. This option however will only available if the course
(Practitioner) exists for the country of the user. Please note: The pilot will not have an
upgrade option as Practitioner will not be on offer
4. Renew: This option will be made available to a user should they wish to renew their
certificate. Please note: This will not be applicable to the pilot

24. V. Events>Resit
If you fail the exam, twice then you will need to purchase a resit.
This can be purchased as many times as wished prior to the course expiring
Step 1
Select “Resit” from the dashboard
Step 2
Enter activation code provided by the UpSkill Server Centre
Step 1
Select “Resit” from the account section
Step 2
Enter activation code provided by the UpSkill Server Centre
OR

25. V. Events>Retake
If the course expires before you are able to pass, then you will have ONE
opportunity to “Retake” the course.
Step 1
Select “Retake” from the dashboard
Step 2
Enter activation code provided by the UpSkill Server Centre
Step 1
Select “Retake” from the account section
Step 2
Enter activation code provided by the UpSkill Server Centre
OR

26. V. Events>Upgrade
Once passing the Foundation course you will be given an option to upgrade
This is not available for the Pilot
Step 1
Select “Upgrade” from the dashboard
Step 2
Enter activation code provided by the UpSkill Server Centre
Step 1
Select “Upgrade” from the account section
Step 2
Enter activation code provided by the UpSkill Server Centre
OR

27. VI. Log Out
For security reasons, do ensure the log out is selected when the application is not being used.