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NEXTGEN ONLINE TRAINING
Critical Conversations:
Communicating up, down
and sideways
May 13th, 2015
HOUSEKEEPING
Tweet with us: #nextgengov and follow @govloop.
As a question: Look for the “Ask a question” box on the conso...
TODAY’S SPEAKERS
Steve Ressler
Founder and President
GovLoop
Nate Mercer
HR Specialist, Development,
Employee Services,
Th...
3
You need to find
some
common ground!!!
3
Did he just say I need to
find common ground with
the person causing me
headaches?
Cooperation
Zone
G
et it D
oneGet it Right
G
et Along
G
et
Appreciation
Be brief and to
the point – do
not obstruct
Recogn...
11
Identify Highly Valued Criteria
Turn conflict into
cooperation by asking
11
11
Being defensive doesn’t work…
The other person doesn’t really care
11
Dan O’Connor – 4 Magic Phrases
That’s interesting…….
1.Tell me more
2.Why would you say that?
3.Why would you think tha...
11
Why should I be the one to
change – that doesn’t sound
right!!
Hey frog, I need to get
to the other side – can
you give...
11
You can’t change the problem person
Because
They don’t see themselves as a problem……
Work on changing your attitude
11
Ever wish there was a “bug spray” you
could use to repel grumpy, miserable
people?
Questions/Closing
Contact Info
Nate Mercer
724-794-5612 x5781
nathan.mercer@opm.gov
Reference: Federal Resume Guidebook, 5...
16
Dealing with a Difficult Manager
Steve Ressler, Founder of GovLoop
17
1. Is it You or Your Manager?
18
2. Think Through Their Lens
19
3. Be Candid & Clear
20
4. Network Up & Sideways
21
5. Be on Hunt for Great Managers
22
6. Take Notes
(You’ll be a Manager One Day)
GovLoop Resources
23
Career guides, trainings and more on GovLoop.com:
https://www.govloop.com/resources/category/career/
...
ASK YOUR QUESTIONS
Steve Ressler
Founder and President
GovLoop
Nate Mercer
HR Specialist, Development,
Employee Services,
...
July 20th
- 21st
, 2015
More Information: www.nextgengovt.com
Register Early for lowest rate and first-access to popular s...
THANKS FOR JOINING
Resources: Check out the Resources Section for additional information including
links to NextGen and ot...
Next Gen: Critical Conversations Slide Deck
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Next Gen: Critical Conversations Slide Deck

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How many times have you run into conflict with a colleague? In a one-on-one meeting with your supervisor? Working as a team with your peers? Or even publicly questioned? No matter what we do, there are going to be moments of discontent.

There are really only three ways to deal with a difficult conversation — deal with it well, face it head–on and fail, or avoid it altogether. But there is no need to run away from conflict, it’s time to learn how to deal with it well.

Join this on-demand training to enhance your conflict management skills. We will discuss:

How to handle difficult conversations and conflict.
Tips to better communicate with peers, subordinates and supervisors.
Ways to gain confidence and overcoming a defensive nature.
Once you’ve grasped new conflict management skills, you’ll be on your way to resolving issues and increasing productivity.

Speakers:

Steve Ressler, Founder and CEO, GovLoop

Nate Mercer, HR Specialist – Development, Employee Services|The Learning Center, OPM

Publicada em: Carreiras
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Next Gen: Critical Conversations Slide Deck

  1. 1. NEXTGEN ONLINE TRAINING Critical Conversations: Communicating up, down and sideways May 13th, 2015
  2. 2. HOUSEKEEPING Tweet with us: #nextgengov and follow @govloop. As a question: Look for the “Ask a question” box on the console and we will get to as many as possible at the end! Help: If you have any technical difficulties during the training click on the “Help” button located below the slide window. Resources: Be sure to check out the resource section which include this slide deck, helpful blogs and tip sheets, and links to NextGen 2015. On-demand: We will e-mail you a link to the on-demand version of the training so you can view it again or share with a colleague. All resources are available on-demand. CPE: To receive your CPE credit you need to attend the training in its entirety, take the 3 interactive poll questions, and complete the evaluation by this Friday, 5/15. VIP: You’re 1/5th of the way to VIP status! The more you do, the more you get.
  3. 3. TODAY’S SPEAKERS Steve Ressler Founder and President GovLoop Nate Mercer HR Specialist, Development, Employee Services, The Learning Center, Office of Personnel Management Emily Jarvis Senior Online and Events Editor GovLoop
  4. 4. 3 You need to find some common ground!!!
  5. 5. 3 Did he just say I need to find common ground with the person causing me headaches?
  6. 6. Cooperation Zone G et it D oneGet it Right G et Along G et Appreciation Be brief and to the point – do not obstruct Recognize their contribution with words of enthusiastic appreciation Show you care with friendly chit-chat and conversation. Pay great attention to the details of the conversation. Blend by giving them what they are looking for
  7. 7. 11
  8. 8. Identify Highly Valued Criteria Turn conflict into cooperation by asking 11
  9. 9. 11 Being defensive doesn’t work… The other person doesn’t really care
  10. 10. 11 Dan O’Connor – 4 Magic Phrases That’s interesting……. 1.Tell me more 2.Why would you say that? 3.Why would you think that? 4.Why would you ask that? https://youtu.be/g5RknemM8Hw
  11. 11. 11 Why should I be the one to change – that doesn’t sound right!! Hey frog, I need to get to the other side – can you give me a ride over on your back? No way! You are a scorpion – you will sting me! Don’t be stupid – I can’t swim, if I sting you I will drown. Well, I guess that’s true. Hop on. OUCH! You fool! You just stung me! Now we are both going to drown. Why would you do that!! Frog, I am a scorpion. I sting things. That’s just who I am…….
  12. 12. 11 You can’t change the problem person Because They don’t see themselves as a problem…… Work on changing your attitude
  13. 13. 11 Ever wish there was a “bug spray” you could use to repel grumpy, miserable people?
  14. 14. Questions/Closing Contact Info Nate Mercer 724-794-5612 x5781 nathan.mercer@opm.gov Reference: Federal Resume Guidebook, 5th Edition, Kathryn Troutman
  15. 15. 16 Dealing with a Difficult Manager Steve Ressler, Founder of GovLoop
  16. 16. 17 1. Is it You or Your Manager?
  17. 17. 18 2. Think Through Their Lens
  18. 18. 19 3. Be Candid & Clear
  19. 19. 20 4. Network Up & Sideways
  20. 20. 21 5. Be on Hunt for Great Managers
  21. 21. 22 6. Take Notes (You’ll be a Manager One Day)
  22. 22. GovLoop Resources 23 Career guides, trainings and more on GovLoop.com: https://www.govloop.com/resources/category/career/ Courses on GovLoop Academy: •5 Quick Tips to Have Nice Conflict •Now You’re The Boss •Public Speaking Tips https://academy.govloop.com/courses/category/leadership- management/
  23. 23. ASK YOUR QUESTIONS Steve Ressler Founder and President GovLoop Nate Mercer HR Specialist, Development, Employee Services, The Learning Center, Office of Personnel Management
  24. 24. July 20th - 21st , 2015 More Information: www.nextgengovt.com Register Early for lowest rate and first-access to popular sessions like ‘running and effective meeting’ or ‘leading from your level’: Discount code: https://nextgengovt.eventbrite.com/?discount=NEXTGEN3 NEXT GENERATION OF GOVERNMENT TRAINING SUMMIT Top 5 reasons to attend NextGen this year: 1.Attendees earn 12 CPEs in personal development 2.All 30 breakout and workshop sessions map to ECQs 3.Career coaching opportunities 4.New Track: Advice for the Advanced 5.Cool features such as: mini-meet-ups, office hours, tech un-conference
  25. 25. THANKS FOR JOINING Resources: Check out the Resources Section for additional information including links to NextGen and other public speaking resources. On-Demand: We will be e-mailing you a link to the on-demand version of this training so you can view it again or share it with a colleague. All resources will be available on demand. VIPs: By attending this training you will receive 1 credit towards GovLoop’s VIP program. Participate in 5 activities and we’ll send you awesome swag. CPEs: To receive your credit, you must complete the evaluation form located in the resources section. Like GovLoop trainings? Keep up with all of our online and in-person events and don’t miss our training on crucial conversations with colleagues on May 13: http://www.govloop.com/training/ Any questions or feedback? Email us at info@govloop.com.

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