Issues identified in modern Retail in India.Based on challenges strategic decisions can be taken to tap the untapped potential talents in the industry.

1. HR issues in Modern Retail
Gopal Kumar
IMIS(2013-15)

2. Organization
Structure
Performance
management
System
Organization
Culture
HR Functions in
Modern Retail
Variable Pay
Pattern
Learning &
Development
Talent
management

3. Common Challenges
Talent crunch at MM & SM
Lack of professionally educated workforce
Lack of bargaining power
Employee poaching in the retail industry
Problems of work life balance

4. HR factor in retail: Largely ignored
Get the basics right
Respect the floors
Looks do matter
Loyalty works both ways
Family ties

5. Indicative Salaries in Retail
Avg Sal(in Lacs)
Retail Sales Executive
Retail Sales Manager
Retail Store Manager
0
0.5
1
1.5
2
2.5
3
3.5
4

6. Attrition Rate Industry wise
Retail
Pharma
Attrition rate %
IT-ITES
FMCG
0
10
20
30
40
50
60

7. Key Focus areas for HR
Past
Focus has been majorly on hiring since attrition
is very high in this sector. As retail is one of the
fastest growing sectors in India, the key business
motive was also on expansion thus, having HR
majorly focus on recruiting and getting people
on floor on time

8. Current
Control attrition
Increase productivity
Reduce cost
Minimize hiring.

9. Future
Building strong rewards & recognition program
Aggressive Incentive Plans
Building practices to retain critical talent
Acquire skill sets that is scarce
Capability building and continuous focus on
training
Create a strong performance driven & learning
culture

10. Go Forward Plan
Talent
Acquisition
Talent
management
Talent
Development

11. Thank You