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Designing For Lifestyle: Mobile Ethnography Kelly Goto Principal & Design Ethnographer Interfaces: Mobile Focus gotomedia, inc. | gotomobile.com
“ The mobile industry, as a whole, is technology- and gadget-led.  What’s important, however, is to design for the user’s lifestyle , and what he or she wants. Design must target mass-market users, not only technical early adopters.”   (Ian Curson, Oyster Partners, interviewed by Comverse)
The Mobile Opportunity
Mobile Data Services
% 3G Penetration Chetan Sharma Consulting. Base data from DoCoMo, KDDI, SKTelecom, KTF, Verizon, Cingular,  Vodafone, 3, Merrill Lynch, Population estimates from respective government Japan Korea UK US 2004 2006 2008 2010 14% 30% 5% 0% 57% 57% 15% 16% 85% 75% 39% 25% 90% 83% 64% 48%
MUXP:  Mobile User Experience
MUXP = Mobile User Experience “ I’m ready to try this out” BRAND REPUTATION “ this works for me” USABILITY/ USEFULNESS LIFESTYLE PERCEPTION INTERACTION INTEGRATION “ This works for me”
Methods Of Contextual Inquiry © gotomedia 2005 TALK ASK WATCH OBSERVE Discussion about critical aspects  Questionnaire Brainstorming Users complete representative tasks F ield observation of sociocultural phenomena Moderator  Conducted by  Interviewer Observer/ Moderator Observing in natural environment 1-2 hours 1-2 hours 1- 1.5 hours 1 hour- many years Typically 4-9 people 1-on-1 1-on-1 1-on-1 or group  focus groups interviews usability  testing ethnography HOW PEOPLE LIVE WHAT PEOPLE THINK
Methods Of Contextual Inquiry ETHNOGRAPHIC RESEARCH culture and environmental audience research CONTEXTUAL INQUIRY immersive environment based interviews and observation CONCEPT TESTING testing of visual or conceptual models PROTOTYPE TESTING one-on-one usability testing or heuristic analysis of wireframes or prototypes  ASSESSMENT TESTING one-on-one testing of release version of product ACCEPTANCE TESTING one-on-one testing post release
Content/Audience Web Content [THIN CLIENT]   Web-Based Services  [ SMART CLIENT/ RICH CLIENT] Downloadable Applications [THICK CLIENT] Deployment Strategy SMS/WAP-PUSH
Lifestyle Design Process
Mobile Lives:  Case Study
“Deep Hanging Out” ,[object Object],6 1 goal / test plan 2 screen participants 3 observation 4 photo  diary 5 follow up compile  & report
“Deep Hanging Out” ,[object Object],6 1 goal / test plan 2 screen participants 3 observation 4 photo  diary 5 follow up compile  & report 2 hours to a full day with  notes and photos in context Ask participants to take photos of daily life over next 3 days to 1 week Interview 2-hours and review photo diaries 5 participants In each country the more specific profiles, the better
“Deep Hanging Out” ,[object Object],[object Object]
Research Network FINLAND SINGAPORE SAN FRANCISCO
Photo Diary USA - User Profile ,[object Object],DAVID age 39 single application designer works from home
Photo Diary USA – Pictures
Photo Diary Asia - User Profile ,[object Object],YALING age 26 married accountant 6-month old son
Photo Diary Asia - Pictures
Photo Diary Asia - Pictures ,[object Object],JONAS age 24 single student
Photo Diary Finland - Photos
Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mososo:  Mobile Social Software
 
Screenshot courtesy of anina.net
 
 
 
 
http:// snap.duogate.jp /field/
 
 
 
 

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Extending Your Experience to Mobile Devices

  • 1. Designing For Lifestyle: Mobile Ethnography Kelly Goto Principal & Design Ethnographer Interfaces: Mobile Focus gotomedia, inc. | gotomobile.com
  • 2. “ The mobile industry, as a whole, is technology- and gadget-led. What’s important, however, is to design for the user’s lifestyle , and what he or she wants. Design must target mass-market users, not only technical early adopters.” (Ian Curson, Oyster Partners, interviewed by Comverse)
  • 5. % 3G Penetration Chetan Sharma Consulting. Base data from DoCoMo, KDDI, SKTelecom, KTF, Verizon, Cingular, Vodafone, 3, Merrill Lynch, Population estimates from respective government Japan Korea UK US 2004 2006 2008 2010 14% 30% 5% 0% 57% 57% 15% 16% 85% 75% 39% 25% 90% 83% 64% 48%
  • 6. MUXP: Mobile User Experience
  • 7. MUXP = Mobile User Experience “ I’m ready to try this out” BRAND REPUTATION “ this works for me” USABILITY/ USEFULNESS LIFESTYLE PERCEPTION INTERACTION INTEGRATION “ This works for me”
  • 8. Methods Of Contextual Inquiry © gotomedia 2005 TALK ASK WATCH OBSERVE Discussion about critical aspects Questionnaire Brainstorming Users complete representative tasks F ield observation of sociocultural phenomena Moderator Conducted by Interviewer Observer/ Moderator Observing in natural environment 1-2 hours 1-2 hours 1- 1.5 hours 1 hour- many years Typically 4-9 people 1-on-1 1-on-1 1-on-1 or group focus groups interviews usability testing ethnography HOW PEOPLE LIVE WHAT PEOPLE THINK
  • 9. Methods Of Contextual Inquiry ETHNOGRAPHIC RESEARCH culture and environmental audience research CONTEXTUAL INQUIRY immersive environment based interviews and observation CONCEPT TESTING testing of visual or conceptual models PROTOTYPE TESTING one-on-one usability testing or heuristic analysis of wireframes or prototypes ASSESSMENT TESTING one-on-one testing of release version of product ACCEPTANCE TESTING one-on-one testing post release
  • 10. Content/Audience Web Content [THIN CLIENT] Web-Based Services [ SMART CLIENT/ RICH CLIENT] Downloadable Applications [THICK CLIENT] Deployment Strategy SMS/WAP-PUSH
  • 12. Mobile Lives: Case Study
  • 13.
  • 14.
  • 15.
  • 16. Research Network FINLAND SINGAPORE SAN FRANCISCO
  • 17.
  • 18. Photo Diary USA – Pictures
  • 19.
  • 20. Photo Diary Asia - Pictures
  • 21.
  • 23.
  • 24. Mososo: Mobile Social Software
  • 25.  
  • 27.  
  • 28.  
  • 29.  
  • 30.  
  • 32.  
  • 33.  
  • 34.  
  • 35.