O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.
King County Walks The Talk
A Lean Six Sigma Success Story
Presented by Chris Franco
Project/Program Manager at King County...
• Chris Franco
• Project/Program Manager
• King County – Finance &
Business Operations
• LinkedIn
• Fun Fact: Chris is an ...
Our Lean Journey:
Process Walks
Presented by: Chris Franco
Finance & Business Operations
Today’s Presentation
Process Walk4
Results5
The Future6
Background1
Green Belt Project2
Business Case3
4
Background
5
King	County,	WA	has	embarked	on	its	Lean	journey	with	the	
goal	of	becoming	“the	best	run	government”	in	the	...
Selecting a Process to Walk
6
Problem
• Find	a	process	that	has	
historically	created	“pain”	for	
customers	and	employees....
Green Belt Project Barriers
7
Skepticism/resistance1
Variation in Lean progress2
Limited knowledge3
New to process walks4
Gathering the Data
8
I	began	gathering	data	on	some	of	our	core	finance	processes	and	
found	the	following:
• Significant	...
Special District Data
9
0
5
10
15
20
25
30
35
5 10 15 20 25 30 35 40 45 50 55 60 More
Fund	Requests
Business	Days
Special	...
Coordinating the Process Walk
10
Identify Process Owners , Stakeholders, &
Process Flow1
Generate	a	SIPOC	and	Project	Char...
Our Timeline
11
Day 1: Orientation
2	Hours	to	Discuss:
• What	a	process	walk	is
• How	the	process	walk	will	be	conducted
•...
The Shared Experience
12
Everyone has a voice and
learns together
Key	items	to	capture:
• AHAs/Observations
• Questions
• ...
The Process Walk
13
Before
Works	w/	
Fund	
Accountan
t
Completes	
Request	
Form
Supervisor	
Review
Investmen
t	Review
Syst...
Key Takeaways
14
Shared understanding of the
process and pain points1
Shape future process(es) with
the customer in mind2
...
Our Results Since July ‘16
15
0 requests	over	target	time
Saved	$1,800:	$150	per	special	district	request
Conducted	two	mo...
The Journey Continues…
Just-In-Time	Podcast
Check	out	more	success	stories	from	Go	Getters	just	like	you	at	
GoLeanSixSigma.com/success.
Q&A
Thank you for joining us!
More Questions?
Ask us at contact@goleansixsigma.com!
Click here to download
free tools, templat...
Próximos SlideShares
Carregando em…5
×

SUCCESS STORY: King County Walks The Talk With Chris Franco

1.579 visualizações

Publicada em

Chris Franco shares how he and his team at King County (State of Washington) improved a process by reducing its cycle time from 22 hours (9 steps) to just 8 hours (4 steps) by conducting a process walk.

Find more Lean Six Sigma Success Stories at goleansixsigma.com/success.

Happy Improving!

Publicada em: Governo e ONGs
  • Seja o primeiro a comentar

SUCCESS STORY: King County Walks The Talk With Chris Franco

  1. 1. King County Walks The Talk A Lean Six Sigma Success Story Presented by Chris Franco Project/Program Manager at King County (State of Washington)
  2. 2. • Chris Franco • Project/Program Manager • King County – Finance & Business Operations • LinkedIn • Fun Fact: Chris is an ex Army Ranger that has visited Australia yet never landed in the country (conducted an airborne operation into Australia) About Our Presenter
  3. 3. Our Lean Journey: Process Walks Presented by: Chris Franco Finance & Business Operations
  4. 4. Today’s Presentation Process Walk4 Results5 The Future6 Background1 Green Belt Project2 Business Case3 4
  5. 5. Background 5 King County, WA has embarked on its Lean journey with the goal of becoming “the best run government” in the nation. • Finance and Business Operations Division • Working with Integris to create a cohort of Green Belts • Green Belt projects: core processes • Taught the value of process walks
  6. 6. Selecting a Process to Walk 6 Problem • Find a process that has historically created “pain” for customers and employees. • Something we have the ability to amend. • Creates significant issues if done incorrectly or late. • Is taxing or time consuming for the organization to conduct. Impact Special District Fund Request Process
  7. 7. Green Belt Project Barriers 7 Skepticism/resistance1 Variation in Lean progress2 Limited knowledge3 New to process walks4
  8. 8. Gathering the Data 8 I began gathering data on some of our core finance processes and found the following: • Significant variation in fulfilling customer requests • Process silos • Little/no shared understanding of end-to-end processes • No targets for fulfillment of customer requests
  9. 9. Special District Data 9 0 5 10 15 20 25 30 35 5 10 15 20 25 30 35 40 45 50 55 60 More Fund Requests Business Days Special District Fund Requests July ‘15 thru May ‘16 (Business Days) Mean = 35 Median = 8 Mode = 3 Range = 1 - 306 ≤ 3 BD Target
  10. 10. Coordinating the Process Walk 10 Identify Process Owners , Stakeholders, & Process Flow1 Generate a SIPOC and Project Charter to assist. Often the project’s sponsor and/or key stakeholders; ensure everyone can attend the process walk. Ensure everyone involved is aware of the upcoming process walk and that their participation is key to reducing pain and improving the process. 2 3 Acquire Management Support Communicate with Owners & Stakeholders Determine Date/Time for Process Walk4 Talk with process owners to see how long they require to talk through their part of the process. Create and publish a timeline so everyone involved can devote themselves to participating and contributing to the shared experience. Set the ground rules, language, and structure of the process walk. Give examples of interview forms and questions. 5 6 Publish the Timeline Conduct Process Walk Orientation
  11. 11. Our Timeline 11 Day 1: Orientation 2 Hours to Discuss: • What a process walk is • How the process walk will be conducted • Common language and tools used during process walk • Customer feedback • Open discussion 7 Hours to Conduct: • 3 x interviews (30 mins each) • Interview Debrief (45 mins) • Lunch (1 hour) • 3 x interviews (20 minutes each) • Interview Debrief & Process Mapping (2 hours) Day 2: Process Walk
  12. 12. The Shared Experience 12 Everyone has a voice and learns together Key items to capture: • AHAs/Observations • Questions • Quick hits/countermeasures
  13. 13. The Process Walk 13 Before Works w/ Fund Accountan t Completes Request Form Supervisor Review Investmen t Review Systems Review Enter into Oracle EBS Enter into Oracle EBS Reports Fund Opened: Notify Add Investmen t Info After Completes Request Form Enter into Oracle EBS Enter into Oracle EBS Reports Fund Opened: Notify Work Time: 128 Mins/2 Hours Cycle Time: 1,320 Mins/22 Hours 9.6% was actual work time (under ideal conditions) Work Time: 90 Mins/1.5 Hours Cycle Time: 480 Mins/8 Hours Next: 2 Steps and achieve 120 Mins/same day turn-around
  14. 14. Key Takeaways 14 Shared understanding of the process and pain points1 Shape future process(es) with the customer in mind2 Better able to identify waste in other processes3
  15. 15. Our Results Since July ‘16 15 0 requests over target time Saved $1,800: $150 per special district request Conducted two more process walks Scheduling process walks once a month
  16. 16. The Journey Continues…
  17. 17. Just-In-Time Podcast Check out more success stories from Go Getters just like you at GoLeanSixSigma.com/success.
  18. 18. Q&A
  19. 19. Thank you for joining us! More Questions? Ask us at contact@goleansixsigma.com! Click here to download free tools, templates, inforgraphics and more!

×