18. Mahiti Adhikar Gujarat Pahel (MAGP) RTI helpline gets around
1,400 calls per month.
Around 7-8 calls relate to victimisation every month.
The caller is asked to file a complaint with the local police
station as soon as possible and fax a copy of the complaint.
If it's not possible, the complaint is voice recorded over the
phone, transcribed and faxed to local police station, DSP, district
collector and district magistrate by MAGP.
Helpline staff tries to contact these officials through telephone in
emergency cases.
19. A copy of the FIR is sent to the GIC and the department to which
the information sought pertains seeking proactive disclosure.
In some emergency cases, GIC is approached immediately after
an SOS call is received for swift action
Media has also been involved in many emergency cases to build
pressure on authorities for quick action.