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S o c ia l
                          B u s in e s s
                          Looking at the Road Ahead
                             Ric Pratte
                                   Director, Agency Partner Program
                                   Meltwater Group
                                   @RicPratte




1   @RicPratte   @GrtrManchester
Meltwater Group




    • Founded 2001 in Oslo, Norway    • 20,000+ active customers
                                      • 57 offices in 29 countries
    • HQ in San Francisco             • 1,000+ employees worldwide
    • $130M+ in revenue               • 2,000+ social media customers

    • Acquired JitterJam March 2011

2    @RicPratte     @GrtrManchester
Social Media is the most
                    transformative communications
                    medium in the history of business




@RicPratte   @GrtrManchester
The nature of communications changed




M a s te r-                      P e e r-
 S la v e                      t o -P e e r

@RicPratte   @GrtrManchester
@RicPratte   @GrtrManchester
How do people feel about us?

   Attracting great
   people                                               Brand
                                                        Awareness




Improving                                                   Who is ready
 business                                                   to buy?
processes




      What does the                               How can we help you?
      market need?




    @RicPratte        @GrtrManchester
The Marketing Journey




 @RicPratte   @GrtrManchester
8   @RicPratte   @GrtrManchester
Their social media
    journey started with the
    2009 Winter Classic




9      @RicPratte   @GrtrManchester
Facebook became the
     primary destination to
     have fans interact with
     the brand


10      @RicPratte   @GrtrManchester
Now other properties
                                    point people to interact
                                    on Facebook




11   @RicPratte   @GrtrManchester
Now revive the CCM
brand by connecting
with consumers not just
 • Reebok/CCM
fans
  • They have moved away from traditional media
  • Building their interaction to the hockey community
  • Focusing on building connections and influencers within their
    consumers




    @RicPratte      @GrtrManchester
 Grass roots
                                   Knowledgeable
Building a network of
                                   Trusted
influencers and brand
ambassadors
   @RicPratte   @GrtrManchester
R e c r u it m
                                    e nt




14   @RicPratte   @GrtrManchester
Employment Brand vs. Consumer brand
 • What is it like to work for?
     • Boeing
     • Raytheon
     • Comcast


 • Difference in messaging
     •   Opportunities
     •   Conversations
     •   Career Growth
     •   Employee buzz




15          @RicPratte    @GrtrManchester
Social Recruitment Use Cases




16   @RicPratte   @GrtrManchester
Social Recruitment Use Cases




17   @RicPratte   @GrtrManchester
Social Recruitment Use Cases




18   @RicPratte   @GrtrManchester
Social Recruitment Use Cases




19   @RicPratte   @GrtrManchester
@RicPratte   @GrtrManchester
“Social media will go from
                  being a job to being a skill”
                                        Jay Baer


@RicPratte   @GrtrManchester

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Ric Pratte presents "Social business, looking at the road ahead"

  • 1. S o c ia l B u s in e s s Looking at the Road Ahead Ric Pratte Director, Agency Partner Program Meltwater Group @RicPratte 1 @RicPratte @GrtrManchester
  • 2. Meltwater Group • Founded 2001 in Oslo, Norway • 20,000+ active customers • 57 offices in 29 countries • HQ in San Francisco • 1,000+ employees worldwide • $130M+ in revenue • 2,000+ social media customers • Acquired JitterJam March 2011 2 @RicPratte @GrtrManchester
  • 3. Social Media is the most transformative communications medium in the history of business @RicPratte @GrtrManchester
  • 4. The nature of communications changed M a s te r- P e e r- S la v e t o -P e e r @RicPratte @GrtrManchester
  • 5. @RicPratte @GrtrManchester
  • 6. How do people feel about us? Attracting great people Brand Awareness Improving Who is ready business to buy? processes What does the How can we help you? market need? @RicPratte @GrtrManchester
  • 7. The Marketing Journey @RicPratte @GrtrManchester
  • 8. 8 @RicPratte @GrtrManchester
  • 9. Their social media journey started with the 2009 Winter Classic 9 @RicPratte @GrtrManchester
  • 10. Facebook became the primary destination to have fans interact with the brand 10 @RicPratte @GrtrManchester
  • 11. Now other properties point people to interact on Facebook 11 @RicPratte @GrtrManchester
  • 12. Now revive the CCM brand by connecting with consumers not just • Reebok/CCM fans • They have moved away from traditional media • Building their interaction to the hockey community • Focusing on building connections and influencers within their consumers @RicPratte @GrtrManchester
  • 13.  Grass roots  Knowledgeable Building a network of  Trusted influencers and brand ambassadors @RicPratte @GrtrManchester
  • 14. R e c r u it m e nt 14 @RicPratte @GrtrManchester
  • 15. Employment Brand vs. Consumer brand • What is it like to work for? • Boeing • Raytheon • Comcast • Difference in messaging • Opportunities • Conversations • Career Growth • Employee buzz 15 @RicPratte @GrtrManchester
  • 16. Social Recruitment Use Cases 16 @RicPratte @GrtrManchester
  • 17. Social Recruitment Use Cases 17 @RicPratte @GrtrManchester
  • 18. Social Recruitment Use Cases 18 @RicPratte @GrtrManchester
  • 19. Social Recruitment Use Cases 19 @RicPratte @GrtrManchester
  • 20. @RicPratte @GrtrManchester
  • 21. “Social media will go from being a job to being a skill” Jay Baer @RicPratte @GrtrManchester

Editor's Notes

  1. Keeping it Real(time): A look at the challenges and opportunities of social business What does being a ‘social’ business really mean? In today’s landscape, running a Facebook page and Twitter feed just aren’t going to cut it. How do you move your organization from being listeners to engagers? How do you socialize your workforce and why do it? Join us as Ric Pratte, Director of Meltwater Buzz explores the journey of companies who have successfully navigated these waters and are now reaping the benefits of socializing their business.  
  2. Compare other mediums with the ability for so few to impact so many outside the organization so quickly Have 4 pictures: Print; Phone; Fax; Web page At no time have we been out of the customer control than we are becoming. Moving from a master slave relationship to peer to peer. It’s changing the very nature of the customer business relationship.
  3. Entry points to your company will come from all over firm. If I want to find some info I ask my social network; they give me a connection of someone they know. I look on LinkedIn or Facebook who works there and I connect with them. There is no single point of entry , there is no telephone switch board. Every one must must be able to connect
  4. Entry points to your company will come from all over firm. If I want to find some info I ask my social network; they give me a connection of someone they know. I look on LinkedIn or Facebook who works there and I connect with them. There is no single point of entry , there is no telephone switch board. Every one must must be able to connect
  5. Let’s look at a canadian case study. How Reebok has changed their markeing to focus on social media and reviving their CCM brand by getting back in touch with their grass roots
  6. Droping the Social puck. It started around the 2009 Winter Classic. Reebok aired TV spots in which the ending of the fast action video was only available on Facebook. On that game day, they went from 8K to over 20k facebook fans.
  7. They now have around ¼ million FB fans and have regular dialog and conversations with their fans. In fact the web site is now thought of as their on-line ‘catalog’ facebook, twitter & youtube is where they talk to the hockey community and connect to the fan base.
  8. They now have around ¼ million FB fans and have regular dialog and conversations with their fans. In fact the web site is now thought of as their on-line ‘catalog’ facebook, twitter & youtube is where they talk to the hockey community and connect to the fan base.
  9. It’s great to have many thousands of facebook fans. This is great in building brand awareness. But how do you go from awareness to loyalty? Bring your core target market even closer!
  10. Find people with passion, knowledge, reach and influence. Connect and build a relationship with them. These people aren’t always talking about CCM. They are real people sharing their passion for hockey. Demonstrate that CCM is the brand for REAL hockey players. Now as new products are announced they have trusted people on the ice sharing the passion and amplifying the message.
  11. 38.9% of firms manage prospects and candidates with social media tools. (A recent but separate study of Fortune 500 firms noted 45% include links to social media embedded on the career page sections.) 36.1% survey respondents