Service gets more customer face time than sales

1. Service Gets More Customer
Face Time Than Sales
An Untapped Opportunity to Increase
Revenue for Your Organization
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2. Your service people touch the customer
far more frequently than sales people
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3. www.globalpartnersinc.com
75 TIMES
That’s how
often service
organizations
interact with
customers each
month*
* Technology Service Industry Association

4. In a service organization with 100
people, that’s 7,500 TIMES per month
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5. Think of all the situations
where your service people
are in front of customers
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6. New installations
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7. Responding to requests
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8. www.globalpartnersinc.com
Solving and troubleshooting
problems

9. Routine service and maintenance
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10. Each of these touch
points is a way to
DIFFERENTIATE
yourself from the
competition
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11. Each of these touch
points is a way to
CREATE VALUE
for your customers
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12. Each of these touch
points is a way to
GAIN DEEP
KNOWLEDGE
of your customers
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13. These are all opportunities to expand
your relationships with customers…
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14. …and drive revenue through your
service organization
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15. Many service organizations
outnumber their sales
counterparts by
10 to 1
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16. www.globalpartnersinc.com
That’s 10 TIMES more people that can
generate revenue for your organization

17. Service Revenue
Generation Potential
Calculator
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To learn how much value
your service organization
can create, download this
calculator. The results may
surprise you.
Download