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Rajasthan Mission on Skills and Livelihoods

28th June, 2012

Company Confidential
1
Topics covered
1. About IndiaCan
2. Our projects: Snapshots
3. Current & Upcoming Initiatives
4. IndiaCan in Rajasthan
5. Plan for RMOL skill training program
6.

Implementation Cycle – the qualitative approach

7. Quality
•

Candidate Tracking

•

Candidate Certification Process

•

Trainers Recruitment & Certification process

8. IndiaCan Differentiator
9. Challenges

Company Confidential
2
About IndiaCan

Our Vision
“Transform lives of people by providing them certified job skills through innovative learning systems and
best in class customer experience at all touch points.”

Company Confidential
3
IndiaCan: Operational Overview

Vocational

Market Positioning

Government

Employability
Test-Prep

Career
Programs

Retail

• Skill Building Company, with a
well diversified product portfolio
– ELT, Accounting, Sales/Retail,
IT/IMS, Media, Healthcare
• Recipient of UKERI Award,
consecutively for the 2nd year –
‘Best UK India Partnership for
Skill Development’
• Be a partner of choice to Central,
State Government on vocational
projects – MoRD, UIDAI, etc.

Higher Ed.
Services

• ETEN CA the market leader in
India, with over 150+ centers
and 60,000+ enrolments in 2011
• 52 All India Ranks including 4 All
India No. 1 Ranks in different
CA exams in 2011
• Product portfolio:
― Commerce test prep: CA &
CS
― General Test prep: Bank
PO/clerk, CCP, IAS
― Professional
Competency
program:
CFA,
Capital
Markets, Banking, IMFA

Source: IndiaCan Analysis, Market Research Reports

(Proposed Hard Skills
Venture)

Core
Academic
Services

• Strong market presence, with
total sign-up of over 30,000
students (650% increase y-o-y)
• Sales presence across states
having 80% of Engineering and
MBA colleges
• Product portfolio:
― 12 Engineering domains Java,
.NET, Robotics, Telecom,
Electronics, Mechanical, IT,
Oracle, etc.
― 3 MBA domains of Finance,
Marketing and HR
― 3 Soft-skill domains

Company Confidential
4

Project Skillfirst

• Proposed foray into Hard Skills
• Sectors of strategic importance Construction and Manufacturing,
Automobile, IMS, Refrigeration
and Air-conditioning, Healthcare
and Hospitality
• Focus on both Premium and
Mass end segments
Project Snapshots (Urban BPL)
RMOL

RMOL Special

Project duration: ongoing since 2008

Project duration: 3 years

District covered: 7

District covered: 15

Candidates Trained: 1664

Target Trainee: 30000

Placement: 880

Placement: 75%

Trades: Services Sector,

Trades: Services Sector,

Financial sector, IT sector,

Financial sector, IT sector,

Automobile

Automobile

Status: Ongoing

Classroom activity in IC center

Status: Yet to start

Company Confidential
5
Project Snapshots (Rural BPL)
HIMAYAT (MORD J&K)

SGSY SP (MORD)

Project Duration: 3 years

Project duration: 3 years

State: J&K

State: W.B, M.P, C.G., Odisha

District Covered: 10

District Covered: 13

Target Trainee: 7860

Target Trainee: 9450

Project duration: 3 years

Placement: 75%

Placement: 75%
Trades: Services Sector,

Trained till date: 2142

Financial sector, IT sector,

Placed:1580

Automobile

Trades: Services Sector,

Status: Ongoing

FGD with the community in J&K

Financial sector,
IT sector,
Automobile
Status: Ongoing

Company Confidential
6

Minister Rural Development visited IC
Dantewada center
Project Snapshots (Urban BPL )
MEPMA

SJSRY

Project duration: 1 year

Project duration: 1 year

State: Andhra Pradesh

State: Haryana

District Covered: 12

District Covered: 15

Target Trainee: 2000

Target Trainee: 854

Placement: 75%

Placement: 75%

Trades: Sales & Marketing, DTP, Retail

Trades: Services & IT sector

Status: yet to start

Status: Ongoing
Minister Urban Development at
Felicitation ceremony

Company Confidential
7
Few other projects
1

Punjab Edusat Society, Punjab

Soft Skill Training to 750 Teachers & Infinite Students
of class 9th & 10th of Govt. School across Punjab through
V-SAT technology.

2

Directorate of Employment
Generation & Training, Punjab

Provided Employability based Vocational Training to 487
Job Seekers Youths of Punjab in association with
DEG&T, Govt. of Punjab.

3

Punjab - Skill Training for
Employment Potential, Punjab

Upgrading soft skills of 12 Govt. College going 500
youths in Punjab to meet the skill set required for
employable workforce in Punjab.

4

Tamil Nadu Adi Dravidar Housing
Corporation Limited, TN

Training on Foundation English & Soft Skills to 1850
Special category students belongs to school & colleges
in 11 districts of Tamil Nadu.

5

Pilot Project, (Bhopal), MP

Skill Development Training conducted for 92 Urban
BPL Youths of Bhopal (Madhya Pradesh) in CRR &
Hospitality and confirmed placement of 85 trainee.

6

Gujarat Urban Development Mission

UMEED program for skilling of Urban BPL in 3 Zones of

Company Confidential
Gujarat - North , Central & Saurashtra Zone)
8
Current & Upcoming Initiatives
•

IndiaCan has got a strategic tie-up with Apollo Hospitals group leader in Healthcare in Asia Pacific
& Medvarsity Online Education across India and plan to introduce career oriented programs in
Healthcare segment.

•

Currently have launched One year Post graduate Diploma in Dietetics & Clinical Nutrition using VSAT
technology in major towns of India. (including Rajasthan)

•

Developed content for the first ever Sector Skill Council in India – ‘Automotive Skills Development
Council (ASDC)’, promoted by the Auto industry and funded by National Skill Development
Corporation (NSDC).

•

IndiaCan long term strategic initiatives include :
–

Introduce graduate courses with strong industry affiliations and attractive placement
opportunities.

–
–
•

Developing content for other sector Sector Skill Development Councils.
Working towards increasing salary levels of the trainees.

Edexcel Accreditation for all IndiaCan courses in in process.(already have for Sales & Retail)
Company Confidential
9
IndiaCan in Rajasthan



Providing avenues for skill development
since 2008.



Currently present in 7 districts of the State.



11 more centers are in pipeline



Upcoming

centers:

Chittorgarh,

Churu,

Bhilawara,
Dausa,

Hanumangarh,Jhalawar,

Bikaner,

Dungurpur,
Jhunjhunu,

Rajsamand, Shriganganagar


Till date trained in the State: 1664



Till date placed in the State: 880



Experience of working with other government
bodies in the State like : RKCL

Company Confidential
10
Plan for RMOL Special Skill Training Program
S.No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Center proposed
Jaipur
Alwar
Dausa
Bhilwara
Ajmer
Rajsamand
Udaipur
Chittor
Dungarpur
Pali
Churu
Bikaner
Hanumangarh
Sriganganagar
Jhunjhunu

Candidate/Center/Year
750
750
750
500
750
500
750
750
500
500
750
750
750
750
500

Courses

1- Accounting on
Computer
2- Domestic BPO
3- Repair of Home
Appliances and
Electricals(ELE 202)
4- Marketing & Selling
Plus
50% residential
5- Caterer Cum
Waiterer (RMOL)
6- Office Assistant
Plus
7- Receptionist / Front
Desk Assistant Plus

10000
Total candidates in 1 year
In 3 years we plan to train 30000 unemployed youth ensuring 75% placement .
Company Confidential
11

Nonresidential/
Residential
Implementation Cycle: the qualitative approach
IndiaCan Delivery Model
Preparatory

Delivery

Handholding

•Preliminary Market Survey (PMS)

•Training

•Placement & Handholding

•Development/ Customization of

Life skills

Help desk

content (Lead industry & Subject Matter

Personality Development

Alumni

Experts (SMEs)

Spoken English

Tracking

Basic IT

Events

Technical training

Dedicated placement team

OJT

Workplace assistance

•Establishment of center
•Trainers selection

Industry interface
Employability skills

•Train the Trainers (T3)

Multimedia content

Candidates Selection (Awareness
generation (Road shows, nukkad nataks,
marcom), Skill Profiler, Counseling,
Registration & Admission

Company Confidential
12
Contd..

PMS
MOBILIZATION

CONTENT DESIGN

Quality

TRAINING
PLACEMENT & POST
PLACEMENT SUPPORT

MIS TRACKING- INCREASE

Company Confidential
13
Contd..

PMS

 Dedicated local team is hired


MOBILIZATION

Local Mobilizers



F2F discussions with the youth & parents/
guardians

CONTENT DESIGN

Quality



Night camps, nukkad natak, road shows

 Strong & regular coordination with the local

TRAINING

bodies, PRIs, Municipal bodies etc.
PLACEMENT & POST
PLACEMENT SUPPORT



IndiaCan MARCOM such as

canopies,

pamphlets, banners, tickers, audio aids etc.

MIS TRACKING- INCREASE

Company Confidential
14
Contd..

PMS



Access to Global Content Repository:
Pearson & Educomp

MOBILIZATION

Own content team: Creation,



local

contextualization & customization as per

CONTENT DESIGN

Quality

Industry demand .
 Contextualized Multimedia Content

TRAINING

 Practical v/s Theory

PLACEMENT & POST
PLACEMENT SUPPORT



Access to Pearson’s PDP , Soft Skill &
Communication program (provided with
State specific Customization)

MIS TRACKING- INCREASE

Company Confidential
15
Contd..
 Well equipped classrooms (computers,

PMS

LCD projectors, domain labs, language
labs)

MOBILIZATION

CONTENT DESIGN

Quality

Contextualized multimedia content



Certified trainers

 Training is matched to aspirations of
candidates & market demand.

TRAINING

PLACEMENT & POST
PLACEMENT SUPPORT

Training

includes

–

Induction

of

candidates, theory and practical’s in
domain

skills,

life

copping

skills,

personality development (Open Space
MIS TRACKING- INCREASE

for Empowerment), basic IT & spoken
English.
 Industry exposure visits
 Guest lectures
 OJT

Company Confidential
16
Contd..
PMS

 Dedicated division: People Solution Group
(team placed at State & District level)

MOBILIZATION

CONTENT DESIGN

Quality

 Above 75% placement achievement
 After Placement:
 Integration of candidates at the work place
& Continual engagement.
 Counseling of Employers and Employees
 Individual calling from centers
 Help Desk
 Alumni association formation/meetings
 Certificate distribution event/ Annual events
 Parents meeting

TRAINING

PLACEMENT & POST
PLACEMENT SUPPORT
MIS TRACKING- INCREASE

Company Confidential
17

For candidates who could not get job:
 Handholding & counseling support
 Peer influence – Peer group pressure
through Alumni meets
 Parents meet / home visit
 Refresher course, if required
 On the job training assignments
Candidate Tracking - Quality
IndiaCan Candidate Tracking Mechanism ( 4 Facie Followup)

From the Mobilser
Employer

From the Centre

From The HO

From the

IC call center (HelpDesk)
INCREASE PORTAL
Domain v/s
Domain

Centre v/s
Center

http://www.indiacan.com/mord/pg.html

State v/s State

Company Confidential
18
Candidate Certification Process- Quality

Company Confidential
19
Trainer Selection & Certification- Quality
At the Regional Level

Sourcing &
Screening of
CV

Online Test

Interview by
Operations
Team

Interview by
MT

HR Round

Final Offer
Letter

Master Trainer initiate T3 process
using VSAT/Skype/AB or ILT

Feedback provided to trainer with
improvement areas and a chance to
reappear once more post
preparation

Teach back and certification
conducted for trainers using TOFF
as a toll

NOT
CERTIFIED

Congratulatory message being sent
to trainer and feedback being
discussed

CERTIFIED

Only after qualifying IC certification candidate would take classes
Company Confidential
20
IndiaCan Differentiator
•

TARGET GROUP/ Area
–
–

•

INFRASTRUCUTRE
–

•

Worked closely with Urban BPL, Rural BPL with reservations for women, SC, ST, Minorities, etc
Remote areas, naxalite areas, LWE districts

Training center, Labs (Computer & Domain)

CONTENT
–
–
–

Content Delivery Engine
Trainers kit, Trainees kit
Multimedia delivery (Digital Content )
• Infra (Computer, LCD, Projectors, Original Software’s, CD’s, Dongles)

•

ASSESSMENT & CERTIFICATION
– Trainees (Assessment & certification)
– Trainers (T3 and certification)
– 3rd party certification by World’s Best (www.edexcel.com)

•

PLACEMENTS
– People’s Solutions Group (PSG)
– Pre placement tie ups

•

HANDHOLDING
– ERP (www.increase.indiacan.com)
– Alumni association
– Help Desk (Toll free number)
Company Confidential
21
Challenges
•

Attrition & Retention of Trainers.

•

Candidates not turning up for job provided.

•

Project costing.

Company Confidential
22
Together

we can…

Thank You

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India Can - Mission on Skills and Livelihoods

  • 1. Rajasthan Mission on Skills and Livelihoods 28th June, 2012 Company Confidential 1
  • 2. Topics covered 1. About IndiaCan 2. Our projects: Snapshots 3. Current & Upcoming Initiatives 4. IndiaCan in Rajasthan 5. Plan for RMOL skill training program 6. Implementation Cycle – the qualitative approach 7. Quality • Candidate Tracking • Candidate Certification Process • Trainers Recruitment & Certification process 8. IndiaCan Differentiator 9. Challenges Company Confidential 2
  • 3. About IndiaCan Our Vision “Transform lives of people by providing them certified job skills through innovative learning systems and best in class customer experience at all touch points.” Company Confidential 3
  • 4. IndiaCan: Operational Overview Vocational Market Positioning Government Employability Test-Prep Career Programs Retail • Skill Building Company, with a well diversified product portfolio – ELT, Accounting, Sales/Retail, IT/IMS, Media, Healthcare • Recipient of UKERI Award, consecutively for the 2nd year – ‘Best UK India Partnership for Skill Development’ • Be a partner of choice to Central, State Government on vocational projects – MoRD, UIDAI, etc. Higher Ed. Services • ETEN CA the market leader in India, with over 150+ centers and 60,000+ enrolments in 2011 • 52 All India Ranks including 4 All India No. 1 Ranks in different CA exams in 2011 • Product portfolio: ― Commerce test prep: CA & CS ― General Test prep: Bank PO/clerk, CCP, IAS ― Professional Competency program: CFA, Capital Markets, Banking, IMFA Source: IndiaCan Analysis, Market Research Reports (Proposed Hard Skills Venture) Core Academic Services • Strong market presence, with total sign-up of over 30,000 students (650% increase y-o-y) • Sales presence across states having 80% of Engineering and MBA colleges • Product portfolio: ― 12 Engineering domains Java, .NET, Robotics, Telecom, Electronics, Mechanical, IT, Oracle, etc. ― 3 MBA domains of Finance, Marketing and HR ― 3 Soft-skill domains Company Confidential 4 Project Skillfirst • Proposed foray into Hard Skills • Sectors of strategic importance Construction and Manufacturing, Automobile, IMS, Refrigeration and Air-conditioning, Healthcare and Hospitality • Focus on both Premium and Mass end segments
  • 5. Project Snapshots (Urban BPL) RMOL RMOL Special Project duration: ongoing since 2008 Project duration: 3 years District covered: 7 District covered: 15 Candidates Trained: 1664 Target Trainee: 30000 Placement: 880 Placement: 75% Trades: Services Sector, Trades: Services Sector, Financial sector, IT sector, Financial sector, IT sector, Automobile Automobile Status: Ongoing Classroom activity in IC center Status: Yet to start Company Confidential 5
  • 6. Project Snapshots (Rural BPL) HIMAYAT (MORD J&K) SGSY SP (MORD) Project Duration: 3 years Project duration: 3 years State: J&K State: W.B, M.P, C.G., Odisha District Covered: 10 District Covered: 13 Target Trainee: 7860 Target Trainee: 9450 Project duration: 3 years Placement: 75% Placement: 75% Trades: Services Sector, Trained till date: 2142 Financial sector, IT sector, Placed:1580 Automobile Trades: Services Sector, Status: Ongoing FGD with the community in J&K Financial sector, IT sector, Automobile Status: Ongoing Company Confidential 6 Minister Rural Development visited IC Dantewada center
  • 7. Project Snapshots (Urban BPL ) MEPMA SJSRY Project duration: 1 year Project duration: 1 year State: Andhra Pradesh State: Haryana District Covered: 12 District Covered: 15 Target Trainee: 2000 Target Trainee: 854 Placement: 75% Placement: 75% Trades: Sales & Marketing, DTP, Retail Trades: Services & IT sector Status: yet to start Status: Ongoing Minister Urban Development at Felicitation ceremony Company Confidential 7
  • 8. Few other projects 1 Punjab Edusat Society, Punjab Soft Skill Training to 750 Teachers & Infinite Students of class 9th & 10th of Govt. School across Punjab through V-SAT technology. 2 Directorate of Employment Generation & Training, Punjab Provided Employability based Vocational Training to 487 Job Seekers Youths of Punjab in association with DEG&T, Govt. of Punjab. 3 Punjab - Skill Training for Employment Potential, Punjab Upgrading soft skills of 12 Govt. College going 500 youths in Punjab to meet the skill set required for employable workforce in Punjab. 4 Tamil Nadu Adi Dravidar Housing Corporation Limited, TN Training on Foundation English & Soft Skills to 1850 Special category students belongs to school & colleges in 11 districts of Tamil Nadu. 5 Pilot Project, (Bhopal), MP Skill Development Training conducted for 92 Urban BPL Youths of Bhopal (Madhya Pradesh) in CRR & Hospitality and confirmed placement of 85 trainee. 6 Gujarat Urban Development Mission UMEED program for skilling of Urban BPL in 3 Zones of Company Confidential Gujarat - North , Central & Saurashtra Zone) 8
  • 9. Current & Upcoming Initiatives • IndiaCan has got a strategic tie-up with Apollo Hospitals group leader in Healthcare in Asia Pacific & Medvarsity Online Education across India and plan to introduce career oriented programs in Healthcare segment. • Currently have launched One year Post graduate Diploma in Dietetics & Clinical Nutrition using VSAT technology in major towns of India. (including Rajasthan) • Developed content for the first ever Sector Skill Council in India – ‘Automotive Skills Development Council (ASDC)’, promoted by the Auto industry and funded by National Skill Development Corporation (NSDC). • IndiaCan long term strategic initiatives include : – Introduce graduate courses with strong industry affiliations and attractive placement opportunities. – – • Developing content for other sector Sector Skill Development Councils. Working towards increasing salary levels of the trainees. Edexcel Accreditation for all IndiaCan courses in in process.(already have for Sales & Retail) Company Confidential 9
  • 10. IndiaCan in Rajasthan  Providing avenues for skill development since 2008.  Currently present in 7 districts of the State.  11 more centers are in pipeline  Upcoming centers: Chittorgarh, Churu, Bhilawara, Dausa, Hanumangarh,Jhalawar, Bikaner, Dungurpur, Jhunjhunu, Rajsamand, Shriganganagar  Till date trained in the State: 1664  Till date placed in the State: 880  Experience of working with other government bodies in the State like : RKCL Company Confidential 10
  • 11. Plan for RMOL Special Skill Training Program S.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Center proposed Jaipur Alwar Dausa Bhilwara Ajmer Rajsamand Udaipur Chittor Dungarpur Pali Churu Bikaner Hanumangarh Sriganganagar Jhunjhunu Candidate/Center/Year 750 750 750 500 750 500 750 750 500 500 750 750 750 750 500 Courses 1- Accounting on Computer 2- Domestic BPO 3- Repair of Home Appliances and Electricals(ELE 202) 4- Marketing & Selling Plus 50% residential 5- Caterer Cum Waiterer (RMOL) 6- Office Assistant Plus 7- Receptionist / Front Desk Assistant Plus 10000 Total candidates in 1 year In 3 years we plan to train 30000 unemployed youth ensuring 75% placement . Company Confidential 11 Nonresidential/ Residential
  • 12. Implementation Cycle: the qualitative approach IndiaCan Delivery Model Preparatory Delivery Handholding •Preliminary Market Survey (PMS) •Training •Placement & Handholding •Development/ Customization of Life skills Help desk content (Lead industry & Subject Matter Personality Development Alumni Experts (SMEs) Spoken English Tracking Basic IT Events Technical training Dedicated placement team OJT Workplace assistance •Establishment of center •Trainers selection Industry interface Employability skills •Train the Trainers (T3) Multimedia content Candidates Selection (Awareness generation (Road shows, nukkad nataks, marcom), Skill Profiler, Counseling, Registration & Admission Company Confidential 12
  • 13. Contd.. PMS MOBILIZATION CONTENT DESIGN Quality TRAINING PLACEMENT & POST PLACEMENT SUPPORT MIS TRACKING- INCREASE Company Confidential 13
  • 14. Contd.. PMS  Dedicated local team is hired  MOBILIZATION Local Mobilizers  F2F discussions with the youth & parents/ guardians CONTENT DESIGN Quality  Night camps, nukkad natak, road shows  Strong & regular coordination with the local TRAINING bodies, PRIs, Municipal bodies etc. PLACEMENT & POST PLACEMENT SUPPORT  IndiaCan MARCOM such as canopies, pamphlets, banners, tickers, audio aids etc. MIS TRACKING- INCREASE Company Confidential 14
  • 15. Contd.. PMS  Access to Global Content Repository: Pearson & Educomp MOBILIZATION Own content team: Creation,  local contextualization & customization as per CONTENT DESIGN Quality Industry demand .  Contextualized Multimedia Content TRAINING  Practical v/s Theory PLACEMENT & POST PLACEMENT SUPPORT  Access to Pearson’s PDP , Soft Skill & Communication program (provided with State specific Customization) MIS TRACKING- INCREASE Company Confidential 15
  • 16. Contd..  Well equipped classrooms (computers, PMS LCD projectors, domain labs, language labs) MOBILIZATION  CONTENT DESIGN Quality Contextualized multimedia content  Certified trainers  Training is matched to aspirations of candidates & market demand. TRAINING  PLACEMENT & POST PLACEMENT SUPPORT Training includes – Induction of candidates, theory and practical’s in domain skills, life copping skills, personality development (Open Space MIS TRACKING- INCREASE for Empowerment), basic IT & spoken English.  Industry exposure visits  Guest lectures  OJT Company Confidential 16
  • 17. Contd.. PMS  Dedicated division: People Solution Group (team placed at State & District level) MOBILIZATION CONTENT DESIGN Quality  Above 75% placement achievement  After Placement:  Integration of candidates at the work place & Continual engagement.  Counseling of Employers and Employees  Individual calling from centers  Help Desk  Alumni association formation/meetings  Certificate distribution event/ Annual events  Parents meeting TRAINING PLACEMENT & POST PLACEMENT SUPPORT MIS TRACKING- INCREASE Company Confidential 17 For candidates who could not get job:  Handholding & counseling support  Peer influence – Peer group pressure through Alumni meets  Parents meet / home visit  Refresher course, if required  On the job training assignments
  • 18. Candidate Tracking - Quality IndiaCan Candidate Tracking Mechanism ( 4 Facie Followup) From the Mobilser Employer From the Centre From The HO From the IC call center (HelpDesk) INCREASE PORTAL Domain v/s Domain Centre v/s Center http://www.indiacan.com/mord/pg.html State v/s State Company Confidential 18
  • 19. Candidate Certification Process- Quality Company Confidential 19
  • 20. Trainer Selection & Certification- Quality At the Regional Level Sourcing & Screening of CV Online Test Interview by Operations Team Interview by MT HR Round Final Offer Letter Master Trainer initiate T3 process using VSAT/Skype/AB or ILT Feedback provided to trainer with improvement areas and a chance to reappear once more post preparation Teach back and certification conducted for trainers using TOFF as a toll NOT CERTIFIED Congratulatory message being sent to trainer and feedback being discussed CERTIFIED Only after qualifying IC certification candidate would take classes Company Confidential 20
  • 21. IndiaCan Differentiator • TARGET GROUP/ Area – – • INFRASTRUCUTRE – • Worked closely with Urban BPL, Rural BPL with reservations for women, SC, ST, Minorities, etc Remote areas, naxalite areas, LWE districts Training center, Labs (Computer & Domain) CONTENT – – – Content Delivery Engine Trainers kit, Trainees kit Multimedia delivery (Digital Content ) • Infra (Computer, LCD, Projectors, Original Software’s, CD’s, Dongles) • ASSESSMENT & CERTIFICATION – Trainees (Assessment & certification) – Trainers (T3 and certification) – 3rd party certification by World’s Best (www.edexcel.com) • PLACEMENTS – People’s Solutions Group (PSG) – Pre placement tie ups • HANDHOLDING – ERP (www.increase.indiacan.com) – Alumni association – Help Desk (Toll free number) Company Confidential 21
  • 22. Challenges • Attrition & Retention of Trainers. • Candidates not turning up for job provided. • Project costing. Company Confidential 22