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Social Media (R)Evolution -
 the new look of Business
   Gerd Leonhard   TheFuturesAgency   @gleonhard   MediaFuturist.comMedia Futurist / The Futures Agency
                                                           Gerd Leonhard
Social Media: we are only at the beginning
 Social Media can be confusing, indeed...


                Today




                                 Gerd Leonhard Media Futurist / The Futures Agency
So what is ...




              Interactive forms of media that allow...
   Users to interact with and publish to each other...using
   Highly accessible and scalable publishing techniques...
Enabling the creation and exchange of user-generated content

                                             Gerd Leonhard Media Futurist / The Futures Agency
Social media is not...




                    Gerd Leonhard Media Futurist / The Futures Agency
Social media is not...
My definition: digital communications based on 2-
way interaction, the use of open platforms, self-
     publishing and the sharing of content




                                     Gerd Leonhard Media Futurist / The Futures Agency
Some Key Themes
tuff?
    s’S
Kid




                  Gerd Leonhard Media Futurist / The Futures Agency
Every single Internet & Smart-Phone user will join
one or more social network within the next 18 months




     Source: Hugh McLeod
Technology

Human Behavior

   Culture

  Business
A huge challenge: radical consumer empowerment


                                                                  me rs’
                                                 c on su
                                         wn as
                               l yk no
                       rm er
              ple fo
      ep eo
‘Th




                                                   Gerd Leonhard Media Futurist / The Futures Agency
Connected users are extremely powerful
Marshall McLuhan (November 14, 1971)




                             Gerd Leonhard Media Futurist / The Futures Agency
39 years later...




                    Gerd Leonhard Media Futurist / The Futures Agency
‘Talk Down’ becomes: ‘Listen Up’   *hat tip to Umair Haque & HBR




                          CRM

                                        The Futures Agency
Social Media disrupts closed systems



                                                               g y
                                                        tra te
                                            va ls
                                     rv i
                              a su
                      n o w
               s is
         n n es
   Ope                                        Gerd Leonhard Media Futurist / The Futures Agency
The deal: shift control to the users in order to gain reach




                                            Gerd Leonhard Media Futurist / The Futures Agency
Social is the new Search




                     Gerd Leonhard Media Futurist / The Futures Agency
Can you give up some control to be more
       in-demand...?
Which approach sounds better to you...?




                              Gerd Leonhard Media Futurist / The Futures Agency
Yes, you can manage the risks & unintended consequences
Privacy is now an action item, and no longer a default




                                         Gerd Leonhard Media Futurist / The Futures Agency
Warp-speed into a connected business culture




  Source: Youtube.com/payndz     Gerd Leonhard Media Futurist / The Futures Agency
Interaction & Conversation
     Publishing & Sharing
   User-Generated Content
Networked and Open Platforms
 Mobile Mobile Mobile. Video.
    Return on Engagement

Not business as usual.
                       Gerd Leonhard Media Futurist / The Futures Agency
Don’t break the




                  Gerd Leonhard Media Futurist / The Futures Agency
Get ready: business is going social




                           source: soapboxincluded.com




                        Gerd Leonhard Media Futurist / The Futures Agency
www.mediafuturist.com @gleonhard

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Social Media (R)Evolution (Schwab Impact 2010)

  • 1. Social Media (R)Evolution - the new look of Business Gerd Leonhard TheFuturesAgency @gleonhard MediaFuturist.comMedia Futurist / The Futures Agency Gerd Leonhard
  • 2. Social Media: we are only at the beginning Social Media can be confusing, indeed... Today Gerd Leonhard Media Futurist / The Futures Agency
  • 3. So what is ... Interactive forms of media that allow... Users to interact with and publish to each other...using Highly accessible and scalable publishing techniques... Enabling the creation and exchange of user-generated content Gerd Leonhard Media Futurist / The Futures Agency
  • 4. Social media is not... Gerd Leonhard Media Futurist / The Futures Agency
  • 5. Social media is not... My definition: digital communications based on 2- way interaction, the use of open platforms, self- publishing and the sharing of content Gerd Leonhard Media Futurist / The Futures Agency
  • 7. tuff? s’S Kid Gerd Leonhard Media Futurist / The Futures Agency
  • 8. Every single Internet & Smart-Phone user will join one or more social network within the next 18 months Source: Hugh McLeod
  • 9. Technology Human Behavior Culture Business
  • 10. A huge challenge: radical consumer empowerment me rs’ c on su wn as l yk no rm er ple fo ep eo ‘Th Gerd Leonhard Media Futurist / The Futures Agency
  • 11. Connected users are extremely powerful
  • 12. Marshall McLuhan (November 14, 1971) Gerd Leonhard Media Futurist / The Futures Agency
  • 13. 39 years later... Gerd Leonhard Media Futurist / The Futures Agency
  • 14. ‘Talk Down’ becomes: ‘Listen Up’ *hat tip to Umair Haque & HBR CRM The Futures Agency
  • 15. Social Media disrupts closed systems g y tra te va ls rv i a su n o w s is n n es Ope Gerd Leonhard Media Futurist / The Futures Agency
  • 16. The deal: shift control to the users in order to gain reach Gerd Leonhard Media Futurist / The Futures Agency
  • 17. Social is the new Search Gerd Leonhard Media Futurist / The Futures Agency
  • 18. Can you give up some control to be more in-demand...?
  • 19. Which approach sounds better to you...? Gerd Leonhard Media Futurist / The Futures Agency
  • 20.
  • 21. Yes, you can manage the risks & unintended consequences
  • 22. Privacy is now an action item, and no longer a default Gerd Leonhard Media Futurist / The Futures Agency
  • 23. Warp-speed into a connected business culture Source: Youtube.com/payndz Gerd Leonhard Media Futurist / The Futures Agency
  • 24. Interaction & Conversation Publishing & Sharing User-Generated Content Networked and Open Platforms Mobile Mobile Mobile. Video. Return on Engagement Not business as usual. Gerd Leonhard Media Futurist / The Futures Agency
  • 25. Don’t break the Gerd Leonhard Media Futurist / The Futures Agency
  • 26. Get ready: business is going social source: soapboxincluded.com Gerd Leonhard Media Futurist / The Futures Agency