Gladys Wakat

libraries library library management librarianship academic libraries wikimetrics webometrics informetrics bibliometrics classical metrics metric library and information science information metric fields statistics information retrieval metric science information science library planning planning in libraries strategic planning in libraries strategic planning leadership and management development planning project management managing organization hr development hr planning hr training training and development organizational development career development human resource development human resource planning human resource management human resource recruiting satisfaction customer satisfaction management commitment feedback commitment complaint commitment to feedback feedback library handling complaint handling complaint responses to change librarians forces of change management change change management