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Information Management Course - Dissemination and Displays

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Training session which was part of the EU Information Management Course in Madrid, October 2010. This session is about disseminating information and especially how to utilize effectively displays in the operation center.

Publicada em: Educação, Negócios, Tecnologia
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Information Management Course - Dissemination and Displays

  1. 1. European Civil Protection Dissemination and Display of Information Gisli Olafsson – Consultant
  2. 2. Disaster • Relate as People • Orgs are the problem • People are the solution Normal (routine emergencies) • People relate as roles • People are the problem • Orgs are the solution Catastrophe • Society breaks down • No relationships – survival • Only happened a few times (Hiroshima) E=mc2 of disasters
  3. 3. The IM chain Input Throughput Output Collect Analyse DisseminateProcess Timely information is important to sustain collaboration. Different actors have different requirements to be informed.
  4. 4. Information Economics
  5. 5. Displaying Information
  6. 6. Displaying Information • When • Where? • Why? • For whom? • How?
  7. 7. Arriving in country
  8. 8. Arriving in an affected country • How do we „catch“ responders? • How do we get information about them? • How do we provide information to them immediately? • What are some of the first things they want to know?
  9. 9. OSOCC Displays
  10. 10. OSOCC Displays • The system for displaying information should reinforce the purpose of the OSOCC which is to display situation awareness and to coordinate support for emergency response. • Displays are the primary source of information about the scope of the emergency and the progress of emergency support coordination. • Having all displays on the walls of the OSOCC has advantages over briefing books or individual computer screens. Wall displays are always visible, so there is never an “out of sight, out of mind” risk.
  11. 11. OSOCC Displays (cont‘d) • All displayed information can be viewed, simultaneously, and at a glance. • Who should update displays? – It depends on the priority of the information coming into the OSOCC. – OSOCC staff members should update displays with urgent information. – Specialists should update displays with routine reports.
  12. 12. Who are we displaying it for?
  13. 13. Effective OSOCC Displays • Legible from anywhere inside the OSOCC • Summarizes the status of various functions • Summarizes critical statistics • Sufficient to aid coordination • Available at all times • Organized by function and close to them • Easily updated in a timely manner • Visually appealing and with meaning that is self- evident
  14. 14. Displays during meetings • Information displays can enhance coordination meetings • Ability to point to a location on a map
  15. 15. Who are we working for? • What language should you disseminate information in? • How do you translate into local language? • How do you disseminate to the local community? – Bulletin boards – Radio – Social Media
  16. 16. Information Dissemination 2.0
  17. 17. Group Exercise • Plan your OSOCC displays – What will you be showing? – How will you organize it? – Who should update each display? • Put together a dissemination strategy for your team – Towards response organizations – Towards affected population
  18. 18. © European Commission Thank you gisli.olafsson@nethope.org Gisli Olafsson Skype: disasterexpert