2. INTRODUCTION
TCS Pakistan is the first domestic courier company
in the country established in 1983. In start the
company had no competitor in the market, because
the Government of Pakistan was denying the foreign
courier companies to operate locally. This company
has become one of the leading courier services in
Pakistan. Although there are many other courier
companies has been launched and operating in the
country nowadays, but still TCS is leading in this
business. It has been 27 years TCS has been
operating in the country and the brand has
evolved, into a formidable symbol of trust &
reliability.
3. TCS MiIestones
Tcs was founded in 1983 with only 12 stations and and
taking only 25 booking in the very first day. And
according to the organization this is a very good sign for
a organization.
In 1985 the company expand their network to over 100
locations in all over the Pakistan.
In 1989 tcs establish unique gift delivery service in
this way people send gifts and greetings to their
relatives and friends on special occasion and due to
this public attract towards tcs courier service.And
that is called sentiments express.
4. ______________________________
In 1990 the tcs is become a leading courier Company in
PAKISTAN due to expand it network In all over the
PAKISTAN and to provide good services to their
customers.
In the era of 1992-96 the tcs is starting a air cargo and
trucking service . And for this company have own a 1 boing
plane and that is used only in between lahore and karachi.
5. ____________________________
In 1997 the tcs expanded its network internationally and
connected with UAE and CANADA.
In 1992 the tcs expanded its network internationally and
connected with UAE and CANADA.
6. Achievements
In 2006 tcs awarded Brand of the year
award this is the result of their good
services.
10. In 2008 tcs was win the brand icon
award of the year
11. Network System
Networking
TCS have serving in almost every city of Pakistan
and in each city have many branches and each
branch in the city is connected with each other and
with the main branch as well and in a same manner
the all main branches is connected with each other
in all over the Pakistan . TCS covering many villages
that is situated near the big cities .
12. Oracle Server
TCS used the oracle server to operate their
system. To cut costs and adapt to rapid
changes in business, today’s dynamic, fastgrowing organizations need an application
server that is affordable, flexible, and
powerful enough with a range of critical
features. By combining enterprise-class
capabilities with open source cost
efficiency, Oracle
Server offers small
businesses an open source application
server with true interoperability, and with
rich
features
enabling
superior
documentation,
administration,
and
configuration.
13. Website Analysis
Tcs provides many facilities
on their website for their
customers .
• This is the view of home
page of the website.
Tcs provide tracking facility
on site.
• one can get valuable
information
about
the
organization from this site.
• Find a nearst outlet of Tcs.
14. Tcs connect
Tcs have own another
website
that
is
www.tcsconnect.com this
is a online shoping webiste
. If any person buy any
product from this site then
it will be provide you
through tcs courier service
. Due to launching this
website the PR of the tcs is
more increasing . Because
the In Pakistan the trend of
E-shoping is insreasing day
by day .
15. Contract with www.symbios.com.pk
Tcs have a contract
with a shoping site
www.symbios.com.pk
from this site if any
customer
is
buy
something from this
site then that particulr
product is send him
by the site through
tcs.
16. Rates according to weight
Weight
Same city Same Zone Different
Zones
0.5 Kg
Rs. 80
Rs. 90
Rs.110
1 Kg
Rs. 110
Rs. 160
Rs. 210
2 Kg
Rs. 210
Rs. 260
Rs. 370
3 Kg
Rs. 450
Rs. 550
Rs. 750
10 Kg
Rs. 700
Rs. 800
Rs. 1300
25 Kg
Rs. 1200
Rs. 1500
Rs. 2300
17. Red Box
TCS Red Box has made it so
simple, convenient and
cost-effective to send all
you want, to your loved
ones, Special rates for
UK, Europe, USA, Canada
&
Far
East.Be
it
toys, clothes, shoes, gifts, sa
mples or any thing you may
fancy, Red Box delivers all.
Show your loved ones how
much you care with TCS
Red Box.
Red Box Service is available
in a choice of two different
weights:
10 Kg
25 Kg
18. Sentiments Express
TCS Sentiments Express is a
personalized, high valued gift
delivery service offering a
wide array of gifts from
gourmet
cakes,
floral
bouquets, ethnic sweets, to
various
other
elegantly
wrapped gifts, delivered with
a personalized greeting card
in Pakistan. Since 1989, TCS
Sentiments Express has been
part of TCS, the leading air
express courier in Pakistan. In
the time, it has become
Pakistan’s
premier
gift
delivery and greetings service.
19. Seprate Website of
Sentiments Express
Tcs launch a seprate website for
Sentiments Express from this
site one can purchase any gift
and send to any one from tcs
.From here many customers of
tcs send gifts to their relatives
and friends on special occasions
20. Tracking Syste
Track by tracking number
Track by Email
Track by Reference Number
Trackby SMS
21. Student Express
This amazing service delivers
the
documents to the
College, University or any
other Educational Institution
of your choice To avail TCS
Student Express, the student
will have to furnish the
following at the time of
booking their documents.oice
anywhere in the world.
• Copy of student's ID card
or
letter
from
College/University certifying
the student's bona-fide status
• Documents should be sent
to an educational institution
(School/College/University/
Hospital) abroad.
23. Voice of customer is a medium for public suggetions and feedback which
could help them to improve their services for public in this section tcs give
free hand to their customers to share their thoughts and ideas.
28 years ago TCS initiated its service. The long journey and our success and
progress includes hard work, commitment and public confidence on tcs As a
service entity at tcs we strive to provide the best service to their customers.
Public trust and view are always appreciated and will help tcs and for
guidelines to impoving their service quality for the standard of public.A
service to listen and hear customer advice , suggestions and new ideas . This
would further be conveyed to the top management.
