1. Listening Skills
By
NIKHIL JOSHI
Lecturer in ‘Language & Communication Skills’
IT Dept.-GCET
E-mail: nikhiljoshi@gcet.ac.in
Blog: www.gcet-languageclub.blogspot.com

2. Introduction
• Almost 45% of time we spend in listening.
• An essential management and leadership
skill.
• A process of receiving, interpreting and
reacting to a message.
• Difference between listening & hearing

3. Types of Listening
• Appreciative listening
• Empathetic listening
• Comprehensive listening
• Critical listening

4. Traits of a Good Listener
• Being non-evaluative
• Paraphrasing
• Reflecting implications
• Reflecting hidden feelings
• Inviting further contributions
• Responding non-verbally

5. Active Versus Passive listening
• Show keenness
• Expressions
• Alertness
• Questions
• Not neglecting physical aspects
• Valid reason for criticism

6. Implications
• Good listening helps you to take better
decisions and make better policies in
organization.
• On the contrary lack of proper listening can
lead to embarrassing situations because of a
gap in coordination and understanding.

7. Tips for Effective Listening
• DO’s • Don’ts
• Be mentally prepared to listen • Not to pay undue emphasis on
• Evaluate the speech not the vocabulary as you can use the
speaker context to understand the meaning
• Be unbiased to the speaker by • Not to pay too much attention to
depersonalizing your feelings the accessories and clothing of the
• Fight distractions by closing off speaker
sound sources • Not to prepare your responses
• Be open minded while the speaker is speaking
• Ask questions to clarify and not • Avoid preconceptions and
prejudices
to overshadow intelligence
• Not to get distracted by outside
• Paraphrase from time to time
influences
• Send appropriate non-verbal • Not to interrupt too often
signals time to time
• Not to show boredom

8. Conclusion
• You do not listen with just your ears. You
listen with your eyes and with your sense of
touch. You listen with your mind, your
heart, your imagination. (Egan Gerard)
• A good conversationalist is popular, a good
listener even more so. Talk only if you have
something to say.

9. T h a n k y o u…
• nIKHIL jOSHI
• e-mail:
• nikhiljoshi@gcet.ac.in
• nikhileshjoshi@yahoo.co.in
• My Websites:
• www.geocities.com/nikhiljoshi/saregama
• www.nikhiljoshi2007.blogspot.com
• www.gcet-languageclub.blogspot.com