2. Table of contents
Attitude
Some other facts
Make their day
Commandment of good customer service
Make customer value
5 Key ways to build customer relationship
Why customer quit existing company
3. Attitude
Always greet the customer
Be always polite
Listen to the customer carefully
Treat customers problem as your problem
Satisfied the customer
Every customer request is important
First impression is last impression
The customer should feel that he is a King at every
point of contact
4. Some other facts
Look at customer from two point of view
1. customer
2. Business
Don’t be a hard worker, be always a SMART worker
5. Commandments of good customer
service
Remember small things that do really make a big
difference
Customer have choice
Customer may not always right but make him feel that
you know that he is BOSS.
6. Make customer value
Speak the customers language
Be a good listener
Honest & Forthright
Never make false promises to customer
7. 5 Key ways to build relationship
Build your network
Communication is a contact sport
E-mail marketing keeps relationships strong on a
shoestring budget
Reward loyal customers, and they'll reward you
Loyal customers are your best salespeople
8. Why customer quit existing
company
Customer might die 1%
Relation/ move away 3%
Develop other friendship 5%
Leave for competitive reason 9%
Dissatisfied with product 14%
Dissatisfied with present company on the ground of
customer service 68%
(Customers are brand loyal)
9. The end
Does anyone have any questions?
Thank you for your attention.
