1. State of the Product: 2017

2. ● Team
● Highlights since LITE 2016
● What’s next
● Strategy
● Professional Services
Agenda

3. Team

4. • Product Managers - Heather, Nate
• User Experience Designers - JJ, Chris
It’s this team’s job to understand your world, your concerns you needs, and your future;
and to work with our engineers to make it happen.
• Conduct discovery interviews
• Monitor Ideas forum
• Analyze product usage data
• Facilitate user testing
What do these people do?

6. Highlights since LITE 2016

20. What’s next?

22. “Be the Platform for Education”
Administrate

24. Strategy

25. “Plans are nothing; planning is everything”
Dwight D. Eisenhower

26. Quality, Ease of Use & Speed
Quality:
• 3 new hires THIS WEEK for a new team dedicated to support issues
• Hiring into Quality Team
Ease of use forum examples:
• Set primary contact on account
• Differentiate contacts who left the company on search
• Combine active & inactive on event list
• Apply filters on event list
The space between…

28. Professional Services

29. A new lane
• Custom Web integrations
• Workflow Tools
• Add-On integrations

30. • We’ve had a good year
• What we can do in the next year is even more exciting
• New strategies include a new support focused team, professional services, and time
around roadmap items for more responsive improvements
• The platform is becoming more open, more integrated and more friendly
Wrap up

31. Thank You!